cn.felord.api

Interface OnTransferApi

public interface OnTransferApi

在职继承

Since:

2021 /9/14 13:59

Author:

dax

Method Summary

Modifier and Type	Method and Description
TransferCustomerResponse	transferCustomer(TransferCustomerRequest request) 分配在职成员的客户
GenericResponse<Set<TransferFailedGroupChat>>	transferGroupChat(TransferGroupChatRequest request) 分配在职成员的客户群
TransferResultResponse	transferResult(TransferResultRequest request) 查询客户接替状态

Method Detail

transferCustomer

@POST(value="externalcontact/transfer_customer")
TransferCustomerResponse transferCustomer(@Body
                                                                                           TransferCustomerRequest request)

分配在职成员的客户

为保障客户服务体验，90个自然日内，在职成员的每位客户仅可被转接2次。

Parameters:

request - the request

Returns:

TransferCustomerResponse transfer customer response

transferResult

@POST(value="externalcontact/transfer_result")
TransferResultResponse transferResult(@Body
                                                                                     TransferResultRequest request)

查询客户接替状态

Parameters:

request - the request

Returns:

the transfer customer response

transferGroupChat

@POST(value="externalcontact/groupchat/onjob_transfer")
GenericResponse<Set<TransferFailedGroupChat>> transferGroupChat(@Body
                                                                                                                        TransferGroupChatRequest request)

分配在职成员的客户群

Parameters:

request - the request

Returns:

the transfer result response