@Generated(value="com.amazonaws:aws-java-sdk-code-generator") public class AbstractAmazonConnectAsync extends AbstractAmazonConnect implements AmazonConnectAsync
AmazonConnectAsync. Convenient method forms pass through to the corresponding
overload that takes a request object and an AsyncHandler, which throws an
UnsupportedOperationException.ENDPOINT_PREFIX| Modifier | Constructor and Description |
|---|---|
protected |
AbstractAmazonConnectAsync() |
createUser, deleteUser, describeUser, describeUserHierarchyGroup, describeUserHierarchyStructure, getCachedResponseMetadata, getContactAttributes, getCurrentMetricData, getFederationToken, getMetricData, listContactFlows, listHoursOfOperations, listPhoneNumbers, listQueues, listRoutingProfiles, listSecurityProfiles, listTagsForResource, listUserHierarchyGroups, listUsers, shutdown, startChatContact, startOutboundVoiceContact, stopContact, tagResource, untagResource, updateContactAttributes, updateUserHierarchy, updateUserIdentityInfo, updateUserPhoneConfig, updateUserRoutingProfile, updateUserSecurityProfilesclone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, waitcreateUser, deleteUser, describeUser, describeUserHierarchyGroup, describeUserHierarchyStructure, getCachedResponseMetadata, getContactAttributes, getCurrentMetricData, getFederationToken, getMetricData, listContactFlows, listHoursOfOperations, listPhoneNumbers, listQueues, listRoutingProfiles, listSecurityProfiles, listTagsForResource, listUserHierarchyGroups, listUsers, shutdown, startChatContact, startOutboundVoiceContact, stopContact, tagResource, untagResource, updateContactAttributes, updateUserHierarchy, updateUserIdentityInfo, updateUserPhoneConfig, updateUserRoutingProfile, updateUserSecurityProfilespublic Future<CreateUserResult> createUserAsync(CreateUserRequest request)
AmazonConnectAsyncCreates a user account for the specified Amazon Connect instance.
For information about how to create user accounts using the Amazon Connect console, see Add Users in the Amazon Connect Administrator Guide.
createUserAsync in interface AmazonConnectAsyncpublic Future<CreateUserResult> createUserAsync(CreateUserRequest request, AsyncHandler<CreateUserRequest,CreateUserResult> asyncHandler)
AmazonConnectAsyncCreates a user account for the specified Amazon Connect instance.
For information about how to create user accounts using the Amazon Connect console, see Add Users in the Amazon Connect Administrator Guide.
createUserAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<DeleteUserResult> deleteUserAsync(DeleteUserRequest request)
AmazonConnectAsyncDeletes a user account from the specified Amazon Connect instance.
For information about what happens to a user's data when their account is deleted, see Delete Users from Your Amazon Connect Instance in the Amazon Connect Administrator Guide.
deleteUserAsync in interface AmazonConnectAsyncpublic Future<DeleteUserResult> deleteUserAsync(DeleteUserRequest request, AsyncHandler<DeleteUserRequest,DeleteUserResult> asyncHandler)
AmazonConnectAsyncDeletes a user account from the specified Amazon Connect instance.
For information about what happens to a user's data when their account is deleted, see Delete Users from Your Amazon Connect Instance in the Amazon Connect Administrator Guide.
deleteUserAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<DescribeUserResult> describeUserAsync(DescribeUserRequest request)
AmazonConnectAsyncDescribes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.
describeUserAsync in interface AmazonConnectAsyncpublic Future<DescribeUserResult> describeUserAsync(DescribeUserRequest request, AsyncHandler<DescribeUserRequest,DescribeUserResult> asyncHandler)
AmazonConnectAsyncDescribes the specified user account. You can find the instance ID in the console (it’s the final part of the ARN). The console does not display the user IDs. Instead, list the users and note the IDs provided in the output.
describeUserAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<DescribeUserHierarchyGroupResult> describeUserHierarchyGroupAsync(DescribeUserHierarchyGroupRequest request)
AmazonConnectAsyncDescribes the specified hierarchy group.
describeUserHierarchyGroupAsync in interface AmazonConnectAsyncpublic Future<DescribeUserHierarchyGroupResult> describeUserHierarchyGroupAsync(DescribeUserHierarchyGroupRequest request, AsyncHandler<DescribeUserHierarchyGroupRequest,DescribeUserHierarchyGroupResult> asyncHandler)
AmazonConnectAsyncDescribes the specified hierarchy group.
describeUserHierarchyGroupAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<DescribeUserHierarchyStructureResult> describeUserHierarchyStructureAsync(DescribeUserHierarchyStructureRequest request)
AmazonConnectAsyncDescribes the hierarchy structure of the specified Amazon Connect instance.
describeUserHierarchyStructureAsync in interface AmazonConnectAsyncpublic Future<DescribeUserHierarchyStructureResult> describeUserHierarchyStructureAsync(DescribeUserHierarchyStructureRequest request, AsyncHandler<DescribeUserHierarchyStructureRequest,DescribeUserHierarchyStructureResult> asyncHandler)
AmazonConnectAsyncDescribes the hierarchy structure of the specified Amazon Connect instance.
describeUserHierarchyStructureAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<GetContactAttributesResult> getContactAttributesAsync(GetContactAttributesRequest request)
AmazonConnectAsyncRetrieves the contact attributes for the specified contact.
getContactAttributesAsync in interface AmazonConnectAsyncpublic Future<GetContactAttributesResult> getContactAttributesAsync(GetContactAttributesRequest request, AsyncHandler<GetContactAttributesRequest,GetContactAttributesResult> asyncHandler)
AmazonConnectAsyncRetrieves the contact attributes for the specified contact.
getContactAttributesAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<GetCurrentMetricDataResult> getCurrentMetricDataAsync(GetCurrentMetricDataRequest request)
AmazonConnectAsyncGets the real-time metric data from the specified Amazon Connect instance.
For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
getCurrentMetricDataAsync in interface AmazonConnectAsyncpublic Future<GetCurrentMetricDataResult> getCurrentMetricDataAsync(GetCurrentMetricDataRequest request, AsyncHandler<GetCurrentMetricDataRequest,GetCurrentMetricDataResult> asyncHandler)
AmazonConnectAsyncGets the real-time metric data from the specified Amazon Connect instance.
For a description of each metric, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
getCurrentMetricDataAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<GetFederationTokenResult> getFederationTokenAsync(GetFederationTokenRequest request)
AmazonConnectAsyncRetrieves a token for federation.
getFederationTokenAsync in interface AmazonConnectAsyncpublic Future<GetFederationTokenResult> getFederationTokenAsync(GetFederationTokenRequest request, AsyncHandler<GetFederationTokenRequest,GetFederationTokenResult> asyncHandler)
AmazonConnectAsyncRetrieves a token for federation.
getFederationTokenAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<GetMetricDataResult> getMetricDataAsync(GetMetricDataRequest request)
AmazonConnectAsyncGets historical metric data from the specified Amazon Connect instance.
For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
getMetricDataAsync in interface AmazonConnectAsyncpublic Future<GetMetricDataResult> getMetricDataAsync(GetMetricDataRequest request, AsyncHandler<GetMetricDataRequest,GetMetricDataResult> asyncHandler)
AmazonConnectAsyncGets historical metric data from the specified Amazon Connect instance.
For a description of each historical metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
getMetricDataAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<ListContactFlowsResult> listContactFlowsAsync(ListContactFlowsRequest request)
AmazonConnectAsyncProvides information about the contact flows for the specified Amazon Connect instance.
For more information about contact flows, see Contact Flows in the Amazon Connect Administrator Guide.
listContactFlowsAsync in interface AmazonConnectAsyncpublic Future<ListContactFlowsResult> listContactFlowsAsync(ListContactFlowsRequest request, AsyncHandler<ListContactFlowsRequest,ListContactFlowsResult> asyncHandler)
AmazonConnectAsyncProvides information about the contact flows for the specified Amazon Connect instance.
For more information about contact flows, see Contact Flows in the Amazon Connect Administrator Guide.
listContactFlowsAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<ListHoursOfOperationsResult> listHoursOfOperationsAsync(ListHoursOfOperationsRequest request)
AmazonConnectAsyncProvides information about the hours of operation for the specified Amazon Connect instance.
For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide.
listHoursOfOperationsAsync in interface AmazonConnectAsyncpublic Future<ListHoursOfOperationsResult> listHoursOfOperationsAsync(ListHoursOfOperationsRequest request, AsyncHandler<ListHoursOfOperationsRequest,ListHoursOfOperationsResult> asyncHandler)
AmazonConnectAsyncProvides information about the hours of operation for the specified Amazon Connect instance.
For more information about hours of operation, see Set the Hours of Operation for a Queue in the Amazon Connect Administrator Guide.
listHoursOfOperationsAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<ListPhoneNumbersResult> listPhoneNumbersAsync(ListPhoneNumbersRequest request)
AmazonConnectAsyncProvides information about the phone numbers for the specified Amazon Connect instance.
For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide.
listPhoneNumbersAsync in interface AmazonConnectAsyncpublic Future<ListPhoneNumbersResult> listPhoneNumbersAsync(ListPhoneNumbersRequest request, AsyncHandler<ListPhoneNumbersRequest,ListPhoneNumbersResult> asyncHandler)
AmazonConnectAsyncProvides information about the phone numbers for the specified Amazon Connect instance.
For more information about phone numbers, see Set Up Phone Numbers for Your Contact Center in the Amazon Connect Administrator Guide.
listPhoneNumbersAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<ListQueuesResult> listQueuesAsync(ListQueuesRequest request)
AmazonConnectAsyncProvides information about the queues for the specified Amazon Connect instance.
For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator Guide.
listQueuesAsync in interface AmazonConnectAsyncpublic Future<ListQueuesResult> listQueuesAsync(ListQueuesRequest request, AsyncHandler<ListQueuesRequest,ListQueuesResult> asyncHandler)
AmazonConnectAsyncProvides information about the queues for the specified Amazon Connect instance.
For more information about queues, see Queues: Standard and Agent in the Amazon Connect Administrator Guide.
listQueuesAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<ListRoutingProfilesResult> listRoutingProfilesAsync(ListRoutingProfilesRequest request)
AmazonConnectAsyncProvides summary information about the routing profiles for the specified Amazon Connect instance.
For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator Guide.
listRoutingProfilesAsync in interface AmazonConnectAsyncpublic Future<ListRoutingProfilesResult> listRoutingProfilesAsync(ListRoutingProfilesRequest request, AsyncHandler<ListRoutingProfilesRequest,ListRoutingProfilesResult> asyncHandler)
AmazonConnectAsyncProvides summary information about the routing profiles for the specified Amazon Connect instance.
For more information about routing profiles, see Routing Profiles and Create a Routing Profile in the Amazon Connect Administrator Guide.
listRoutingProfilesAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<ListSecurityProfilesResult> listSecurityProfilesAsync(ListSecurityProfilesRequest request)
AmazonConnectAsyncProvides summary information about the security profiles for the specified Amazon Connect instance.
For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide.
listSecurityProfilesAsync in interface AmazonConnectAsyncpublic Future<ListSecurityProfilesResult> listSecurityProfilesAsync(ListSecurityProfilesRequest request, AsyncHandler<ListSecurityProfilesRequest,ListSecurityProfilesResult> asyncHandler)
AmazonConnectAsyncProvides summary information about the security profiles for the specified Amazon Connect instance.
For more information about security profiles, see Security Profiles in the Amazon Connect Administrator Guide.
listSecurityProfilesAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<ListTagsForResourceResult> listTagsForResourceAsync(ListTagsForResourceRequest request)
AmazonConnectAsyncLists the tags for the specified resource.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
listTagsForResourceAsync in interface AmazonConnectAsyncpublic Future<ListTagsForResourceResult> listTagsForResourceAsync(ListTagsForResourceRequest request, AsyncHandler<ListTagsForResourceRequest,ListTagsForResourceResult> asyncHandler)
AmazonConnectAsyncLists the tags for the specified resource.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
listTagsForResourceAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<ListUserHierarchyGroupsResult> listUserHierarchyGroupsAsync(ListUserHierarchyGroupsRequest request)
AmazonConnectAsyncProvides summary information about the hierarchy groups for the specified Amazon Connect instance.
For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.
listUserHierarchyGroupsAsync in interface AmazonConnectAsyncpublic Future<ListUserHierarchyGroupsResult> listUserHierarchyGroupsAsync(ListUserHierarchyGroupsRequest request, AsyncHandler<ListUserHierarchyGroupsRequest,ListUserHierarchyGroupsResult> asyncHandler)
AmazonConnectAsyncProvides summary information about the hierarchy groups for the specified Amazon Connect instance.
For more information about agent hierarchies, see Set Up Agent Hierarchies in the Amazon Connect Administrator Guide.
listUserHierarchyGroupsAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<ListUsersResult> listUsersAsync(ListUsersRequest request)
AmazonConnectAsyncProvides summary information about the users for the specified Amazon Connect instance.
listUsersAsync in interface AmazonConnectAsyncpublic Future<ListUsersResult> listUsersAsync(ListUsersRequest request, AsyncHandler<ListUsersRequest,ListUsersResult> asyncHandler)
AmazonConnectAsyncProvides summary information about the users for the specified Amazon Connect instance.
listUsersAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<StartChatContactResult> startChatContactAsync(StartChatContactRequest request)
AmazonConnectAsyncInitiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.
When a new chat contact is successfully created, clients need to subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.
A 429 error occurs in two situations:
API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception from the API
Gateway.
The quota for
concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.
For more information about how chat works, see Chat in the Amazon Connect Administrator Guide.
startChatContactAsync in interface AmazonConnectAsyncpublic Future<StartChatContactResult> startChatContactAsync(StartChatContactRequest request, AsyncHandler<StartChatContactRequest,StartChatContactResult> asyncHandler)
AmazonConnectAsyncInitiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the CreateParticipantConnection API in the Amazon Connect Participant Service.
When a new chat contact is successfully created, clients need to subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking CreateParticipantConnection with WEBSOCKET and CONNECTION_CREDENTIALS.
A 429 error occurs in two situations:
API rate limit is exceeded. API TPS throttling returns a TooManyRequests exception from the API
Gateway.
The quota for
concurrent active chats is exceeded. Active chat throttling returns a LimitExceededException.
For more information about how chat works, see Chat in the Amazon Connect Administrator Guide.
startChatContactAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<StartOutboundVoiceContactResult> startOutboundVoiceContactAsync(StartOutboundVoiceContactRequest request)
AmazonConnectAsync
This API places an outbound call to a contact, and then initiates the contact flow. It performs the actions in
the contact flow that's specified (in ContactFlowId).
Agents are not involved in initiating the outbound API (that is, dialing the contact). If the contact flow places an outbound call to a contact, and then puts the contact in queue, that's when the call is routed to the agent, like any other inbound case.
There is a 60 second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.
UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
startOutboundVoiceContactAsync in interface AmazonConnectAsyncpublic Future<StartOutboundVoiceContactResult> startOutboundVoiceContactAsync(StartOutboundVoiceContactRequest request, AsyncHandler<StartOutboundVoiceContactRequest,StartOutboundVoiceContactResult> asyncHandler)
AmazonConnectAsync
This API places an outbound call to a contact, and then initiates the contact flow. It performs the actions in
the contact flow that's specified (in ContactFlowId).
Agents are not involved in initiating the outbound API (that is, dialing the contact). If the contact flow places an outbound call to a contact, and then puts the contact in queue, that's when the call is routed to the agent, like any other inbound case.
There is a 60 second dialing timeout for this operation. If the call is not connected after 60 seconds, it fails.
UK numbers with a 447 prefix are not allowed by default. Before you can dial these UK mobile numbers, you must submit a service quota increase request. For more information, see Amazon Connect Service Quotas in the Amazon Connect Administrator Guide.
startOutboundVoiceContactAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<StopContactResult> stopContactAsync(StopContactRequest request)
AmazonConnectAsyncEnds the specified contact.
stopContactAsync in interface AmazonConnectAsyncpublic Future<StopContactResult> stopContactAsync(StopContactRequest request, AsyncHandler<StopContactRequest,StopContactResult> asyncHandler)
AmazonConnectAsyncEnds the specified contact.
stopContactAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<TagResourceResult> tagResourceAsync(TagResourceRequest request)
AmazonConnectAsyncAdds the specified tags to the specified resource.
The supported resource type is users.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
tagResourceAsync in interface AmazonConnectAsyncpublic Future<TagResourceResult> tagResourceAsync(TagResourceRequest request, AsyncHandler<TagResourceRequest,TagResourceResult> asyncHandler)
AmazonConnectAsyncAdds the specified tags to the specified resource.
The supported resource type is users.
For sample policies that use tags, see Amazon Connect Identity-Based Policy Examples in the Amazon Connect Administrator Guide.
tagResourceAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<UntagResourceResult> untagResourceAsync(UntagResourceRequest request)
AmazonConnectAsyncRemoves the specified tags from the specified resource.
untagResourceAsync in interface AmazonConnectAsyncpublic Future<UntagResourceResult> untagResourceAsync(UntagResourceRequest request, AsyncHandler<UntagResourceRequest,UntagResourceResult> asyncHandler)
AmazonConnectAsyncRemoves the specified tags from the specified resource.
untagResourceAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<UpdateContactAttributesResult> updateContactAttributesAsync(UpdateContactAttributesRequest request)
AmazonConnectAsyncCreates or updates the contact attributes associated with the specified contact.
You can add or update attributes for both ongoing and completed contacts. For example, you can update the customer's name or the reason the customer called while the call is active, or add notes about steps that the agent took during the call that are displayed to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or identifying abusive callers.
Contact attributes are available in Amazon Connect for 24 months, and are then deleted.
Important: You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.
updateContactAttributesAsync in interface AmazonConnectAsyncpublic Future<UpdateContactAttributesResult> updateContactAttributesAsync(UpdateContactAttributesRequest request, AsyncHandler<UpdateContactAttributesRequest,UpdateContactAttributesResult> asyncHandler)
AmazonConnectAsyncCreates or updates the contact attributes associated with the specified contact.
You can add or update attributes for both ongoing and completed contacts. For example, you can update the customer's name or the reason the customer called while the call is active, or add notes about steps that the agent took during the call that are displayed to the next agent that takes the call. You can also update attributes for a contact using data from your CRM application and save the data with the contact in Amazon Connect. You could also flag calls for additional analysis, such as legal review or identifying abusive callers.
Contact attributes are available in Amazon Connect for 24 months, and are then deleted.
Important: You cannot use the operation to update attributes for contacts that occurred prior to the release of the API, September 12, 2018. You can update attributes only for contacts that started after the release of the API. If you attempt to update attributes for a contact that occurred prior to the release of the API, a 400 error is returned. This applies also to queued callbacks that were initiated prior to the release of the API but are still active in your instance.
updateContactAttributesAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<UpdateUserHierarchyResult> updateUserHierarchyAsync(UpdateUserHierarchyRequest request)
AmazonConnectAsyncAssigns the specified hierarchy group to the specified user.
updateUserHierarchyAsync in interface AmazonConnectAsyncpublic Future<UpdateUserHierarchyResult> updateUserHierarchyAsync(UpdateUserHierarchyRequest request, AsyncHandler<UpdateUserHierarchyRequest,UpdateUserHierarchyResult> asyncHandler)
AmazonConnectAsyncAssigns the specified hierarchy group to the specified user.
updateUserHierarchyAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<UpdateUserIdentityInfoResult> updateUserIdentityInfoAsync(UpdateUserIdentityInfoRequest request)
AmazonConnectAsyncUpdates the identity information for the specified user.
Someone with the ability to invoke UpdateUserIndentityInfo can change the login credentials of other
users by changing their email address. This poses a security risk to your organization. They can change the email
address of a user to the attacker's email address, and then reset the password through email. We strongly
recommend limiting who has the ability to invoke UpdateUserIndentityInfo. For more information, see
Best
Practices for Security Profiles in the Amazon Connect Administrator Guide.
updateUserIdentityInfoAsync in interface AmazonConnectAsyncpublic Future<UpdateUserIdentityInfoResult> updateUserIdentityInfoAsync(UpdateUserIdentityInfoRequest request, AsyncHandler<UpdateUserIdentityInfoRequest,UpdateUserIdentityInfoResult> asyncHandler)
AmazonConnectAsyncUpdates the identity information for the specified user.
Someone with the ability to invoke UpdateUserIndentityInfo can change the login credentials of other
users by changing their email address. This poses a security risk to your organization. They can change the email
address of a user to the attacker's email address, and then reset the password through email. We strongly
recommend limiting who has the ability to invoke UpdateUserIndentityInfo. For more information, see
Best
Practices for Security Profiles in the Amazon Connect Administrator Guide.
updateUserIdentityInfoAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<UpdateUserPhoneConfigResult> updateUserPhoneConfigAsync(UpdateUserPhoneConfigRequest request)
AmazonConnectAsyncUpdates the phone configuration settings for the specified user.
updateUserPhoneConfigAsync in interface AmazonConnectAsyncpublic Future<UpdateUserPhoneConfigResult> updateUserPhoneConfigAsync(UpdateUserPhoneConfigRequest request, AsyncHandler<UpdateUserPhoneConfigRequest,UpdateUserPhoneConfigResult> asyncHandler)
AmazonConnectAsyncUpdates the phone configuration settings for the specified user.
updateUserPhoneConfigAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<UpdateUserRoutingProfileResult> updateUserRoutingProfileAsync(UpdateUserRoutingProfileRequest request)
AmazonConnectAsyncAssigns the specified routing profile to the specified user.
updateUserRoutingProfileAsync in interface AmazonConnectAsyncpublic Future<UpdateUserRoutingProfileResult> updateUserRoutingProfileAsync(UpdateUserRoutingProfileRequest request, AsyncHandler<UpdateUserRoutingProfileRequest,UpdateUserRoutingProfileResult> asyncHandler)
AmazonConnectAsyncAssigns the specified routing profile to the specified user.
updateUserRoutingProfileAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.public Future<UpdateUserSecurityProfilesResult> updateUserSecurityProfilesAsync(UpdateUserSecurityProfilesRequest request)
AmazonConnectAsyncAssigns the specified security profiles to the specified user.
updateUserSecurityProfilesAsync in interface AmazonConnectAsyncpublic Future<UpdateUserSecurityProfilesResult> updateUserSecurityProfilesAsync(UpdateUserSecurityProfilesRequest request, AsyncHandler<UpdateUserSecurityProfilesRequest,UpdateUserSecurityProfilesResult> asyncHandler)
AmazonConnectAsyncAssigns the specified security profiles to the specified user.
updateUserSecurityProfilesAsync in interface AmazonConnectAsyncasyncHandler - Asynchronous callback handler for events in the lifecycle of the request. Users can provide an
implementation of the callback methods in this interface to receive notification of successful or
unsuccessful completion of the operation.Copyright © 2020. All rights reserved.