String instanceId
The identifier of the Amazon Connect instance.
String resourceType
A valid resource type.
InstanceStorageConfig storageConfig
A valid storage type.
String associationId
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
String associationId
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
String arn
The Amazon Resource Name (ARN) of the contact flow.
String id
The identifier of the contact flow.
String name
The name of the contact flow.
String type
The type of the contact flow. For descriptions of the available types, see Choose a Contact Flow Type in the Amazon Connect Administrator Guide.
String description
The description of the contact flow.
String content
The content of the contact flow.
Map<K,V> tags
One or more tags.
String instanceId
The identifier of the Amazon Connect instance.
String name
The name of the contact flow.
String type
The type of the contact flow. For descriptions of the available types, see Choose a Contact Flow Type in the Amazon Connect Administrator Guide.
String description
The description of the contact flow.
String content
The content of the contact flow.
Map<K,V> tags
One or more tags.
String clientToken
The idempotency token.
String identityManagementType
The type of identity management for your Amazon Connect users.
String instanceAlias
The name for your instance.
String directoryId
The identifier for the directory.
Boolean inboundCallsEnabled
Whether your contact center handles incoming contacts.
Boolean outboundCallsEnabled
Whether your contact center allows outbound calls.
String instanceId
The identifier of the Amazon Connect instance.
String integrationType
The type of information to be ingested.
String integrationArn
The Amazon Resource Name (ARN) of the integration.
String sourceApplicationUrl
The URL for the external application.
String sourceApplicationName
The name of the external application.
String sourceType
The type of the data source.
String instanceId
The identifier of the Amazon Connect instance.
String name
The name of the quick connect.
String description
The description of the quick connect.
QuickConnectConfig quickConnectConfig
Configuration settings for the quick connect.
Map<K,V> tags
One or more tags.
String instanceId
The identifier of the Amazon Connect instance.
String name
The name of the routing profile. Must not be more than 127 characters.
String description
Description of the routing profile. Must not be more than 250 characters.
String defaultOutboundQueueId
The default outbound queue for the routing profile.
List<E> queueConfigs
The inbound queues associated with the routing profile. If no queue is added, the agent can only make outbound calls.
List<E> mediaConcurrencies
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
Map<K,V> tags
One or more tags.
String instanceId
The identifier of the Amazon Connect instance.
String integrationAssociationId
The identifier for the AppIntegration association.
String useCaseType
The type of use case to associate to the AppIntegration association. Each AppIntegration association can have only one of each use case type.
String name
The name of the user hierarchy group. Must not be more than 100 characters.
String parentGroupId
The identifier for the parent hierarchy group. The user hierarchy is created at level one if the parent group ID is null.
String instanceId
The identifier of the Amazon Connect instance.
String username
The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.
String password
The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.
UserIdentityInfo identityInfo
The information about the identity of the user.
UserPhoneConfig phoneConfig
The phone settings for the user.
String directoryUserId
The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.
This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.
List<E> securityProfileIds
The identifier of the security profile for the user.
String routingProfileId
The identifier of the routing profile for the user.
String hierarchyGroupId
The identifier of the hierarchy group for the user.
String instanceId
The identifier of the Amazon Connect instance.
Map<K,V> tags
One or more tags.
String accessToken
An access token generated for a federated user to access Amazon Connect.
Date accessTokenExpiration
A token generated with an expiration time for the session a user is logged in to Amazon Connect.
String refreshToken
Renews a token generated for a user to access the Amazon Connect instance.
Date refreshTokenExpiration
Renews the expiration timer for a generated token.
CurrentMetric metric
Information about the metric.
Double value
The value of the metric.
Dimensions dimensions
The dimensions for the metrics.
List<E> collections
The set of metrics.
String instanceId
The identifier of the Amazon Connect instance.
ContactFlow contactFlow
Information about the contact flow.
Attribute attribute
The type of attribute.
String instanceId
The identifier of the Amazon Connect instance.
Instance instance
The name of the instance.
InstanceStorageConfig storageConfig
A valid storage type.
QuickConnect quickConnect
Information about the quick connect.
RoutingProfile routingProfile
The routing profile.
HierarchyGroup hierarchyGroup
Information about the hierarchy group.
String instanceId
The identifier of the Amazon Connect instance.
HierarchyStructure hierarchyStructure
Information about the hierarchy structure.
User user
Information about the user account and configuration settings.
QueueReference queue
Information about the queue for which metrics are returned.
String channel
The channel used for grouping and filters.
String instanceId
The identifier of the Amazon Connect instance.
Filters filters
The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.
List<E> groupings
The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics
returned apply to each queue rather than aggregated for all queues. If you group by CHANNEL, you
should include a Channels filter. VOICE, CHAT, and TASK channels are supported.
If no Grouping is included in the request, a summary of metrics is returned.
List<E> currentMetrics
The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
Unit: COUNT
Name in real-time metrics report: ACW
Unit: COUNT
Name in real-time metrics report: Available
Unit: COUNT
Name in real-time metrics report: Error
Unit: COUNT
Name in real-time metrics report: NPT (Non-Productive Time)
Unit: COUNT
Name in real-time metrics report: On contact
Unit: COUNT
Name in real-time metrics report: On contact
Unit: COUNT
Name in real-time metrics report: Online
Unit: COUNT
Name in real-time metrics report: Staffed
Unit: COUNT
Name in real-time metrics report: In queue
Unit: COUNT
Name in real-time metrics report: Scheduled
Unit: SECONDS
When you use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:
{ "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0
The actual OLDEST_CONTACT_AGE is 24 seconds.
Name in real-time metrics report: Oldest
Unit: COUNT
Name in real-time metrics report: Active
Unit: COUNT
Name in real-time metrics report: Availability
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Integer maxResults
The maximimum number of results to return per page.
String nextToken
If there are additional results, this is the token for the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
List<E> metricResults
Information about the real-time metrics.
Date dataSnapshotTime
The time at which the metrics were retrieved and cached for pagination.
String instanceId
The identifier of the Amazon Connect instance.
Credentials credentials
The credentials to use for federation.
String instanceId
The identifier of the Amazon Connect instance.
Date startTime
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.
The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.
Date endTime
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.
The time range between the start and end time must be less than 24 hours.
Filters filters
The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.
List<E> groupings
The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.
The only supported grouping is QUEUE.
If no grouping is specified, a summary of metrics for all queues is returned.
List<E> historicalMetrics
The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
Unit: SECONDS
Statistic: AVG
Unit: SECONDS
Statistic: AVG
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: SECONDS
Statistic: AVG
Unit: SECONDS
Statistic: AVG
Unit: SECONDS
Statistic: AVG
Unit: SECONDS
Statistic: AVG
Unit: PERCENT
Statistic: AVG
Unit: SECONDS
Statistic: AVG
Unit: SECONDS
Statistic: MAX
Unit: PERCENT
Statistic: AVG
Threshold: Only "Less than" comparisons are supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60, 90, 120, 180, 240, 300, 600
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String nextToken
If there are additional results, this is the token for the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
List<E> metricResults
Information about the historical metrics.
If no grouping is specified, a summary of metric data is returned.
String id
The identifier of the hierarchy group.
String arn
The Amazon Resource Name (ARN) of the hierarchy group.
String name
The name of the hierarchy group.
String levelId
The identifier of the level in the hierarchy group.
HierarchyPath hierarchyPath
Information about the levels in the hierarchy group.
String name
The name of the user hierarchy level. Must not be more than 50 characters.
HierarchyGroupSummary levelOne
Information about level one.
HierarchyGroupSummary levelTwo
Information about level two.
HierarchyGroupSummary levelThree
Information about level three.
HierarchyGroupSummary levelFour
Information about level four.
HierarchyGroupSummary levelFive
Information about level five.
HierarchyLevel levelOne
Information about level one.
HierarchyLevel levelTwo
Information about level two.
HierarchyLevel levelThree
Information about level three.
HierarchyLevel levelFour
Information about level four.
HierarchyLevel levelFive
Information about level five.
HierarchyLevelUpdate levelOne
The update for level one.
HierarchyLevelUpdate levelTwo
The update for level two.
HierarchyLevelUpdate levelThree
The update for level three.
HierarchyLevelUpdate levelFour
The update for level four.
HierarchyLevelUpdate levelFive
The update for level five.
HistoricalMetric metric
Information about the metric.
Double value
The value of the metric.
Dimensions dimensions
The dimension for the metrics.
List<E> collections
The set of metrics.
String id
The identifier of the Amazon Connect instance.
String arn
The Amazon Resource Name (ARN) of the instance.
String identityManagementType
The identity management type.
String instanceAlias
The alias of instance.
Date createdTime
When the instance was created.
String serviceRole
The service role of the instance.
String instanceStatus
The state of the instance.
InstanceStatusReason statusReason
Relevant details why the instance was not successfully created.
Boolean inboundCallsEnabled
Whether inbound calls are enabled.
Boolean outboundCallsEnabled
Whether outbound calls are enabled.
String message
The message.
String associationId
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
String storageType
A valid storage type.
S3Config s3Config
The S3 configuration.
KinesisVideoStreamConfig kinesisVideoStreamConfig
The configuration of the Kinesis video stream.
KinesisStreamConfig kinesisStreamConfig
The configuration of the Kinesis data stream.
KinesisFirehoseConfig kinesisFirehoseConfig
The configuration of the Kinesis Firehose delivery stream.
String id
The identifier of the instance.
String arn
The Amazon Resource Name (ARN) of the instance.
String identityManagementType
The identity management type of the instance.
String instanceAlias
The alias of the instance.
Date createdTime
When the instance was created.
String serviceRole
The service role of the instance.
String instanceStatus
The state of the instance.
Boolean inboundCallsEnabled
Whether inbound calls are enabled.
Boolean outboundCallsEnabled
Whether outbound calls are enabled.
String integrationAssociationId
The identifier for the AppIntegration association.
String integrationAssociationArn
The Amazon Resource Name (ARN) for the AppIntegration association.
String instanceId
The identifier of the Amazon Connect instance.
String integrationType
The integration type.
String integrationArn
The Amazon Resource Name (ARN) for the AppIntegration.
String sourceApplicationUrl
The URL for the external application.
String sourceApplicationName
The user-provided, friendly name for the external application.
String sourceType
The name of the source.
String firehoseArn
The Amazon Resource Name (ARN) of the delivery stream.
String streamArn
The Amazon Resource Name (ARN) of the data stream.
String prefix
The prefix of the video stream.
Integer retentionPeriodHours
The number of hours data is retained in the stream. Kinesis Video Streams retains the data in a data store that is associated with the stream.
The default value is 0, indicating that the stream does not persist data.
EncryptionConfig encryptionConfig
The encryption configuration.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
List<E> contactFlowTypes
The type of contact flow.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String resourceType
A valid resource type.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
List<E> phoneNumberTypes
The type of phone number.
List<E> phoneNumberCountryCodes
The ISO country code.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
List<E> queueTypes
The type of queue.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
List<E> quickConnectTypes
The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
String instanceId
The identifier of the Amazon Connect instance.
String routingProfileId
The identifier of the routing profile.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String resourceArn
The Amazon Resource Name (ARN) of the resource.
String instanceId
The identifier of the Amazon Connect instance.
String integrationAssociationId
The identifier for the integration association.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximimum number of results to return per page.
String displayName
Display name of the participant.
String phoneNumber
The phone number in E.164 format.
String id
The identifier of the phone number.
String arn
The Amazon Resource Name (ARN) of the phone number.
String phoneNumber
The phone number.
String phoneNumberType
The type of phone number.
String phoneNumberCountryCode
The ISO country code.
String message
The problem detail's message.
String quickConnectARN
The Amazon Resource Name (ARN) of the quick connect.
String quickConnectId
The identifier for the quick connect.
String name
The name of the quick connect.
String description
The description.
QuickConnectConfig quickConnectConfig
Contains information about the quick connect.
Map<K,V> tags
One or more tags.
String quickConnectType
The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
UserQuickConnectConfig userConfig
The user configuration. This is required only if QuickConnectType is USER.
QueueQuickConnectConfig queueConfig
The queue configuration. This is required only if QuickConnectType is QUEUE.
PhoneNumberQuickConnectConfig phoneConfig
The phone configuration. This is required only if QuickConnectType is PHONE_NUMBER.
String id
The identifier for the quick connect.
String arn
The Amazon Resource Name (ARN).
String name
The name.
String quickConnectType
The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
String instanceId
The identifier of the Amazon Connect instance.
String contactId
The identifier of the contact.
String initialContactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
String instanceId
The identifier of the Amazon Connect instance.
String name
The name of the routing profile.
String routingProfileArn
The Amazon Resource Name (ARN) of the routing profile.
String routingProfileId
The identifier of the routing profile.
String description
The description of the routing profile.
List<E> mediaConcurrencies
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
String defaultOutboundQueueId
The identifier of the default outbound queue for this routing profile.
Map<K,V> tags
One or more tags.
RoutingProfileQueueReference queueReference
Contains information about a queue resource.
Integer priority
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.
Integer delay
The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.
String queueId
The identifier of the queue.
String queueArn
The Amazon Resource Name (ARN) of the queue.
String queueName
The name of the queue.
Integer priority
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.
Integer delay
The delay, in seconds, that a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.
String channel
The channels this queue supports.
String bucketName
The S3 bucket name.
String bucketPrefix
The S3 bucket prefix.
EncryptionConfig encryptionConfig
The S3 encryption configuration.
String instanceId
The identifier of the Amazon Connect instance.
String contactFlowId
The identifier of the contact flow for initiating the chat. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/ 846ec553-a005-41c0-8341-xxxxxxxxxxxx
Map<K,V> attributes
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
ParticipantDetails participantDetails
Information identifying the participant.
ChatMessage initialMessage
The initial message to be sent to the newly created chat.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
String contactId
The identifier of this contact within the Amazon Connect instance.
String participantId
The identifier for a chat participant. The participantId for a chat participant is the same throughout the chat lifecycle.
String participantToken
The token used by the chat participant to call CreateParticipantConnection. The participant token is valid for the lifetime of a chat participant.
String instanceId
The identifier of the Amazon Connect instance.
String contactId
The identifier of the contact.
String initialContactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
VoiceRecordingConfiguration voiceRecordingConfiguration
Who is being recorded.
String destinationPhoneNumber
The phone number of the customer, in E.164 format.
String contactFlowId
The identifier of the contact flow for the outbound call. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/ 846ec553-a005-41c0-8341-xxxxxxxxxxxx
String instanceId
The identifier of the Amazon Connect instance.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned. If the contact is disconnected, a new contact is started.
String sourcePhoneNumber
The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.
String queueId
The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the contact flow is used. If you do not specify a queue, you must specify a source phone number.
Map<K,V> attributes
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
String contactId
The identifier of this contact within the Amazon Connect instance.
String instanceId
The identifier of the Amazon Connect instance.
String previousContactId
The identifier of the previous chat, voice, or task contact.
String contactFlowId
The identifier of the contact flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/ 846ec553-a005-41c0-8341-xxxxxxxxxxxx
Map<K,V> attributes
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
String name
The name of a task that is shown to an agent in the Contact Control Panel (CCP).
Map<K,V> references
A formatted URL that is shown to an agent in the Contact Control Panel (CCP).
String description
A description of the task that is shown to an agent in the Contact Control Panel (CCP).
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
String contactId
The identifier of this contact within the Amazon Connect instance.
String instanceId
The identifier of the Amazon Connect instance.
String contactId
The identifier of the contact.
String initialContactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
String instanceId
The identifier of the Amazon Connect instance.
String contactId
The identifier of the contact.
String initialContactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
String initialContactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
String instanceId
The identifier of the Amazon Connect instance.
Map<K,V> attributes
The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.
You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
String instanceId
The identifier of the Amazon Connect instance.
String contactFlowId
The identifier of the contact flow.
String content
The JSON string that represents contact flow’s content. For an example, see Example contact flow in Amazon Connect Flow language in the Amazon Connect Administrator Guide.
String instanceId
The identifier of the Amazon Connect instance.
String associationId
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
String resourceType
A valid resource type.
InstanceStorageConfig storageConfig
String instanceId
The identifier of the Amazon Connect instance.
String quickConnectId
The identifier for the quick connect.
QuickConnectConfig quickConnectConfig
Information about the configuration settings for the quick connect.
String instanceId
The identifier of the Amazon Connect instance.
String routingProfileId
The identifier of the routing profile.
String name
The name of the routing profile. Must not be more than 127 characters.
String description
The description of the routing profile. Must not be more than 250 characters.
String instanceId
The identifier of the Amazon Connect instance.
String routingProfileId
The identifier of the routing profile.
List<E> queueConfigs
The queues to be updated for this routing profile. Queues must first be associated to the routing profile. You can do this using AssociateRoutingProfileQueues.
HierarchyStructureUpdate hierarchyStructure
The hierarchy levels to update.
String instanceId
The identifier of the Amazon Connect instance.
UserIdentityInfo identityInfo
The identity information for the user.
String userId
The identifier of the user account.
String instanceId
The identifier of the Amazon Connect instance.
UserPhoneConfig phoneConfig
Information about phone configuration settings for the user.
String userId
The identifier of the user account.
String instanceId
The identifier of the Amazon Connect instance.
String useCaseId
The identifier for the use case.
String useCaseArn
The Amazon Resource Name (ARN) for the use case.
String useCaseType
The type of use case to associate to the AppIntegration association. Each AppIntegration association can have only one of each use case type.
String id
The identifier of the user account.
String arn
The Amazon Resource Name (ARN) of the user account.
String username
The user name assigned to the user account.
UserIdentityInfo identityInfo
Information about the user identity.
UserPhoneConfig phoneConfig
Information about the phone configuration for the user.
String directoryUserId
The identifier of the user account in the directory used for identity management.
List<E> securityProfileIds
The identifiers of the security profiles for the user.
String routingProfileId
The identifier of the routing profile for the user.
String hierarchyGroupId
The identifier of the hierarchy group for the user.
Map<K,V> tags
The tags.
String firstName
The first name. This is required if you are using Amazon Connect or SAML for identity management.
String lastName
The last name. This is required if you are using Amazon Connect or SAML for identity management.
String email
The email address. If you are using SAML for identity management and include this parameter, an error is returned.
String voiceRecordingTrack
Identifies which track is being recorded.
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