| AgentInfo |
Information about the agent who accepted the contact.
|
| AgentStatus |
Contains information about an agent status.
|
| AgentStatusSummary |
Summary information for an agent status.
|
| AnswerMachineDetectionConfig |
Configuration of the answering machine detection.
|
| AssociateApprovedOriginRequest |
|
| AssociateApprovedOriginResult |
|
| AssociateBotRequest |
|
| AssociateBotResult |
|
| AssociateInstanceStorageConfigRequest |
|
| AssociateInstanceStorageConfigResult |
|
| AssociateLambdaFunctionRequest |
|
| AssociateLambdaFunctionResult |
|
| AssociateLexBotRequest |
|
| AssociateLexBotResult |
|
| AssociateQueueQuickConnectsRequest |
|
| AssociateQueueQuickConnectsResult |
|
| AssociateRoutingProfileQueuesRequest |
|
| AssociateRoutingProfileQueuesResult |
|
| AssociateSecurityKeyRequest |
|
| AssociateSecurityKeyResult |
|
| AttachmentReference |
Information about the attachment reference if the referenceType is ATTACHMENT.
|
| Attribute |
A toggle for an individual feature at the instance level.
|
| ChatMessage |
A chat message.
|
| ChatStreamingConfiguration |
The streaming configuration, such as the Amazon SNS streaming endpoint.
|
| Contact |
Contains information about a contact.
|
| ContactFlow |
Contains information about a contact flow.
|
| ContactFlowModule |
Contains information about a contact flow module.
|
| ContactFlowModuleSummary |
Contains summary information about a contact flow.
|
| ContactFlowSummary |
Contains summary information about a contact flow.
|
| CreateAgentStatusRequest |
|
| CreateAgentStatusResult |
|
| CreateContactFlowModuleRequest |
|
| CreateContactFlowModuleResult |
|
| CreateContactFlowRequest |
|
| CreateContactFlowResult |
|
| CreateHoursOfOperationRequest |
|
| CreateHoursOfOperationResult |
|
| CreateInstanceRequest |
|
| CreateInstanceResult |
|
| CreateIntegrationAssociationRequest |
|
| CreateIntegrationAssociationResult |
|
| CreateQueueRequest |
|
| CreateQueueResult |
|
| CreateQuickConnectRequest |
|
| CreateQuickConnectResult |
|
| CreateRoutingProfileRequest |
|
| CreateRoutingProfileResult |
|
| CreateSecurityProfileRequest |
|
| CreateSecurityProfileResult |
|
| CreateUseCaseRequest |
|
| CreateUseCaseResult |
|
| CreateUserHierarchyGroupRequest |
|
| CreateUserHierarchyGroupResult |
|
| CreateUserRequest |
|
| CreateUserResult |
|
| Credentials |
Contains credentials to use for federation.
|
| CurrentMetric |
Contains information about a real-time metric.
|
| CurrentMetricData |
Contains the data for a real-time metric.
|
| CurrentMetricResult |
Contains information about a set of real-time metrics.
|
| DeleteContactFlowModuleRequest |
|
| DeleteContactFlowModuleResult |
|
| DeleteContactFlowRequest |
|
| DeleteContactFlowResult |
|
| DeleteHoursOfOperationRequest |
|
| DeleteHoursOfOperationResult |
|
| DeleteInstanceRequest |
|
| DeleteInstanceResult |
|
| DeleteIntegrationAssociationRequest |
|
| DeleteIntegrationAssociationResult |
|
| DeleteQuickConnectRequest |
|
| DeleteQuickConnectResult |
|
| DeleteSecurityProfileRequest |
|
| DeleteSecurityProfileResult |
|
| DeleteUseCaseRequest |
|
| DeleteUseCaseResult |
|
| DeleteUserHierarchyGroupRequest |
|
| DeleteUserHierarchyGroupResult |
|
| DeleteUserRequest |
|
| DeleteUserResult |
|
| DescribeAgentStatusRequest |
|
| DescribeAgentStatusResult |
|
| DescribeContactFlowModuleRequest |
|
| DescribeContactFlowModuleResult |
|
| DescribeContactFlowRequest |
|
| DescribeContactFlowResult |
|
| DescribeContactRequest |
|
| DescribeContactResult |
|
| DescribeHoursOfOperationRequest |
|
| DescribeHoursOfOperationResult |
|
| DescribeInstanceAttributeRequest |
|
| DescribeInstanceAttributeResult |
|
| DescribeInstanceRequest |
|
| DescribeInstanceResult |
|
| DescribeInstanceStorageConfigRequest |
|
| DescribeInstanceStorageConfigResult |
|
| DescribeQueueRequest |
|
| DescribeQueueResult |
|
| DescribeQuickConnectRequest |
|
| DescribeQuickConnectResult |
|
| DescribeRoutingProfileRequest |
|
| DescribeRoutingProfileResult |
|
| DescribeSecurityProfileRequest |
|
| DescribeSecurityProfileResult |
|
| DescribeUserHierarchyGroupRequest |
|
| DescribeUserHierarchyGroupResult |
|
| DescribeUserHierarchyStructureRequest |
|
| DescribeUserHierarchyStructureResult |
|
| DescribeUserRequest |
|
| DescribeUserResult |
|
| Dimensions |
Contains information about the dimensions for a set of metrics.
|
| DisassociateApprovedOriginRequest |
|
| DisassociateApprovedOriginResult |
|
| DisassociateBotRequest |
|
| DisassociateBotResult |
|
| DisassociateInstanceStorageConfigRequest |
|
| DisassociateInstanceStorageConfigResult |
|
| DisassociateLambdaFunctionRequest |
|
| DisassociateLambdaFunctionResult |
|
| DisassociateLexBotRequest |
|
| DisassociateLexBotResult |
|
| DisassociateQueueQuickConnectsRequest |
|
| DisassociateQueueQuickConnectsResult |
|
| DisassociateRoutingProfileQueuesRequest |
|
| DisassociateRoutingProfileQueuesResult |
|
| DisassociateSecurityKeyRequest |
|
| DisassociateSecurityKeyResult |
|
| EncryptionConfig |
The encryption configuration.
|
| Filters |
Contains the filter to apply when retrieving metrics.
|
| GetContactAttributesRequest |
|
| GetContactAttributesResult |
|
| GetCurrentMetricDataRequest |
|
| GetCurrentMetricDataResult |
|
| GetFederationTokenRequest |
|
| GetFederationTokenResult |
|
| GetMetricDataRequest |
|
| GetMetricDataResult |
|
| HierarchyGroup |
Contains information about a hierarchy group.
|
| HierarchyGroupSummary |
Contains summary information about a hierarchy group.
|
| HierarchyLevel |
Contains information about a hierarchy level.
|
| HierarchyLevelUpdate |
Contains information about the hierarchy level to update.
|
| HierarchyPath |
Contains information about the levels of a hierarchy group.
|
| HierarchyStructure |
Contains information about a hierarchy structure.
|
| HierarchyStructureUpdate |
Contains information about the level hierarchy to update.
|
| HistoricalMetric |
Contains information about a historical metric.
|
| HistoricalMetricData |
Contains the data for a historical metric.
|
| HistoricalMetricResult |
Contains information about the historical metrics retrieved.
|
| HoursOfOperation |
Information about of the hours of operation.
|
| HoursOfOperationConfig |
Contains information about the hours of operation.
|
| HoursOfOperationSummary |
Contains summary information about hours of operation for a contact center.
|
| HoursOfOperationTimeSlice |
The start time or end time for an hours of operation.
|
| Instance |
The Amazon Connect instance.
|
| InstanceStatusReason |
Relevant details why the instance was not successfully created.
|
| InstanceStorageConfig |
The storage configuration for the instance.
|
| InstanceSummary |
Information about the instance.
|
| IntegrationAssociationSummary |
Contains summary information about the associated AppIntegrations.
|
| KinesisFirehoseConfig |
Configuration information of a Kinesis Data Firehose delivery stream.
|
| KinesisStreamConfig |
Configuration information of a Kinesis data stream.
|
| KinesisVideoStreamConfig |
Configuration information of a Kinesis video stream.
|
| LexBot |
Configuration information of an Amazon Lex bot.
|
| LexBotConfig |
Configuration information of an Amazon Lex or Amazon Lex V2 bot.
|
| LexV2Bot |
Configuration information of an Amazon Lex V2 bot.
|
| ListAgentStatusesRequest |
|
| ListAgentStatusesResult |
|
| ListApprovedOriginsRequest |
|
| ListApprovedOriginsResult |
|
| ListBotsRequest |
|
| ListBotsResult |
|
| ListContactFlowModulesRequest |
|
| ListContactFlowModulesResult |
|
| ListContactFlowsRequest |
|
| ListContactFlowsResult |
|
| ListContactReferencesRequest |
|
| ListContactReferencesResult |
|
| ListHoursOfOperationsRequest |
|
| ListHoursOfOperationsResult |
|
| ListInstanceAttributesRequest |
|
| ListInstanceAttributesResult |
|
| ListInstancesRequest |
|
| ListInstancesResult |
|
| ListInstanceStorageConfigsRequest |
|
| ListInstanceStorageConfigsResult |
|
| ListIntegrationAssociationsRequest |
|
| ListIntegrationAssociationsResult |
|
| ListLambdaFunctionsRequest |
|
| ListLambdaFunctionsResult |
|
| ListLexBotsRequest |
|
| ListLexBotsResult |
|
| ListPhoneNumbersRequest |
|
| ListPhoneNumbersResult |
|
| ListPromptsRequest |
|
| ListPromptsResult |
|
| ListQueueQuickConnectsRequest |
|
| ListQueueQuickConnectsResult |
|
| ListQueuesRequest |
|
| ListQueuesResult |
|
| ListQuickConnectsRequest |
|
| ListQuickConnectsResult |
|
| ListRoutingProfileQueuesRequest |
|
| ListRoutingProfileQueuesResult |
|
| ListRoutingProfilesRequest |
|
| ListRoutingProfilesResult |
|
| ListSecurityKeysRequest |
|
| ListSecurityKeysResult |
|
| ListSecurityProfilePermissionsRequest |
|
| ListSecurityProfilePermissionsResult |
|
| ListSecurityProfilesRequest |
|
| ListSecurityProfilesResult |
|
| ListTagsForResourceRequest |
|
| ListTagsForResourceResult |
|
| ListUseCasesRequest |
Provides summary information about the use cases for the specified integration association.
|
| ListUseCasesResult |
|
| ListUserHierarchyGroupsRequest |
|
| ListUserHierarchyGroupsResult |
|
| ListUsersRequest |
|
| ListUsersResult |
|
| MediaConcurrency |
Contains information about which channels are supported, and how many contacts an agent can have on a channel
simultaneously.
|
| OutboundCallerConfig |
The outbound caller ID name, number, and outbound whisper flow.
|
| ParticipantDetails |
The customer's details.
|
| PhoneNumberQuickConnectConfig |
Contains information about a phone number for a quick connect.
|
| PhoneNumberSummary |
Contains summary information about a phone number for a contact center.
|
| ProblemDetail |
Information about a problem detail.
|
| PromptSummary |
Contains information about the prompt.
|
| Queue |
Contains information about a queue.
|
| QueueInfo |
If this contact was queued, this contains information about the queue.
|
| QueueQuickConnectConfig |
Contains information about a queue for a quick connect.
|
| QueueReference |
Contains information about a queue resource for which metrics are returned.
|
| QueueSummary |
Contains summary information about a queue.
|
| QuickConnect |
Contains information about a quick connect.
|
| QuickConnectConfig |
Contains configuration settings for a quick connect.
|
| QuickConnectSummary |
Contains summary information about a quick connect.
|
| Reference |
A link that an agent selects to complete a given task.
|
| ReferenceSummary |
Contains summary information about a reference.
|
| ResumeContactRecordingRequest |
|
| ResumeContactRecordingResult |
|
| RoutingProfile |
Contains information about a routing profile.
|
| RoutingProfileQueueConfig |
Contains information about the queue and channel for which priority and delay can be set.
|
| RoutingProfileQueueConfigSummary |
Contains summary information about a routing profile queue.
|
| RoutingProfileQueueReference |
Contains the channel and queue identifier for a routing profile.
|
| RoutingProfileSummary |
Contains summary information about a routing profile.
|
| S3Config |
Information about the Amazon Simple Storage Service (Amazon S3) storage type.
|
| SecurityKey |
Configuration information of the security key.
|
| SecurityProfile |
Contains information about a security profile.
|
| SecurityProfileSummary |
Contains information about a security profile.
|
| StartChatContactRequest |
|
| StartChatContactResult |
|
| StartContactRecordingRequest |
|
| StartContactRecordingResult |
|
| StartContactStreamingRequest |
|
| StartContactStreamingResult |
|
| StartOutboundVoiceContactRequest |
|
| StartOutboundVoiceContactResult |
|
| StartTaskContactRequest |
|
| StartTaskContactResult |
|
| StopContactRecordingRequest |
|
| StopContactRecordingResult |
|
| StopContactRequest |
|
| StopContactResult |
|
| StopContactStreamingRequest |
|
| StopContactStreamingResult |
|
| SuspendContactRecordingRequest |
|
| SuspendContactRecordingResult |
|
| TagResourceRequest |
|
| TagResourceResult |
|
| Threshold |
Contains information about the threshold for service level metrics.
|
| UntagResourceRequest |
|
| UntagResourceResult |
|
| UpdateAgentStatusRequest |
|
| UpdateAgentStatusResult |
|
| UpdateContactAttributesRequest |
|
| UpdateContactAttributesResult |
|
| UpdateContactFlowContentRequest |
|
| UpdateContactFlowContentResult |
|
| UpdateContactFlowMetadataRequest |
|
| UpdateContactFlowMetadataResult |
|
| UpdateContactFlowModuleContentRequest |
|
| UpdateContactFlowModuleContentResult |
|
| UpdateContactFlowModuleMetadataRequest |
|
| UpdateContactFlowModuleMetadataResult |
|
| UpdateContactFlowNameRequest |
|
| UpdateContactFlowNameResult |
|
| UpdateContactRequest |
|
| UpdateContactResult |
|
| UpdateContactScheduleRequest |
|
| UpdateContactScheduleResult |
|
| UpdateHoursOfOperationRequest |
|
| UpdateHoursOfOperationResult |
|
| UpdateInstanceAttributeRequest |
|
| UpdateInstanceAttributeResult |
|
| UpdateInstanceStorageConfigRequest |
|
| UpdateInstanceStorageConfigResult |
|
| UpdateQueueHoursOfOperationRequest |
|
| UpdateQueueHoursOfOperationResult |
|
| UpdateQueueMaxContactsRequest |
|
| UpdateQueueMaxContactsResult |
|
| UpdateQueueNameRequest |
|
| UpdateQueueNameResult |
|
| UpdateQueueOutboundCallerConfigRequest |
|
| UpdateQueueOutboundCallerConfigResult |
|
| UpdateQueueStatusRequest |
|
| UpdateQueueStatusResult |
|
| UpdateQuickConnectConfigRequest |
|
| UpdateQuickConnectConfigResult |
|
| UpdateQuickConnectNameRequest |
|
| UpdateQuickConnectNameResult |
|
| UpdateRoutingProfileConcurrencyRequest |
|
| UpdateRoutingProfileConcurrencyResult |
|
| UpdateRoutingProfileDefaultOutboundQueueRequest |
|
| UpdateRoutingProfileDefaultOutboundQueueResult |
|
| UpdateRoutingProfileNameRequest |
|
| UpdateRoutingProfileNameResult |
|
| UpdateRoutingProfileQueuesRequest |
|
| UpdateRoutingProfileQueuesResult |
|
| UpdateSecurityProfileRequest |
|
| UpdateSecurityProfileResult |
|
| UpdateUserHierarchyGroupNameRequest |
|
| UpdateUserHierarchyGroupNameResult |
|
| UpdateUserHierarchyRequest |
|
| UpdateUserHierarchyResult |
|
| UpdateUserHierarchyStructureRequest |
|
| UpdateUserHierarchyStructureResult |
|
| UpdateUserIdentityInfoRequest |
|
| UpdateUserIdentityInfoResult |
|
| UpdateUserPhoneConfigRequest |
|
| UpdateUserPhoneConfigResult |
|
| UpdateUserRoutingProfileRequest |
|
| UpdateUserRoutingProfileResult |
|
| UpdateUserSecurityProfilesRequest |
|
| UpdateUserSecurityProfilesResult |
|
| UrlReference |
The URL reference.
|
| UseCase |
Contains the use case.
|
| User |
Contains information about a user account for a Amazon Connect instance.
|
| UserIdentityInfo |
Contains information about the identity of a user.
|
| UserPhoneConfig |
Contains information about the phone configuration settings for a user.
|
| UserQuickConnectConfig |
Contains information about the quick connect configuration settings for a user.
|
| UserSummary |
Contains summary information about a user.
|
| VoiceRecordingConfiguration |
Contains information about the recording configuration settings.
|