| AgentInfo
Information about the agent who accepted the contact.
|
| AgentStatus
Contains information about an agent status.
|
| AgentStatusState |
| AgentStatusSummary
Summary information for an agent status.
|
| AgentStatusType |
| AmazonConnectException
Base exception for all service exceptions thrown by Amazon Connect Service
|
| AnswerMachineDetectionConfig
Configuration of the answering machine detection.
|
| AssociateApprovedOriginRequest |
| AssociateApprovedOriginResult |
| AssociateBotRequest |
| AssociateBotResult |
| AssociateInstanceStorageConfigRequest |
| AssociateInstanceStorageConfigResult |
| AssociateLambdaFunctionRequest |
| AssociateLambdaFunctionResult |
| AssociateLexBotRequest |
| AssociateLexBotResult |
| AssociateQueueQuickConnectsRequest |
| AssociateQueueQuickConnectsResult |
| AssociateRoutingProfileQueuesRequest |
| AssociateRoutingProfileQueuesResult |
| AssociateSecurityKeyRequest |
| AssociateSecurityKeyResult |
| AttachmentReference
Information about the attachment reference if the referenceType is ATTACHMENT.
|
| Attribute
A toggle for an individual feature at the instance level.
|
| Channel |
| ChatMessage
A chat message.
|
| ChatStreamingConfiguration
The streaming configuration, such as the Amazon SNS streaming endpoint.
|
| Comparison |
| Contact
Contains information about a contact.
|
| ContactFlow
Contains information about a contact flow.
|
| ContactFlowModule
Contains information about a contact flow module.
|
| ContactFlowModuleState |
| ContactFlowModuleStatus |
| ContactFlowModuleSummary
Contains summary information about a contact flow.
|
| ContactFlowState |
| ContactFlowSummary
Contains summary information about a contact flow.
|
| ContactFlowType |
| ContactInitiationMethod |
| CreateAgentStatusRequest |
| CreateAgentStatusResult |
| CreateContactFlowModuleRequest |
| CreateContactFlowModuleResult |
| CreateContactFlowRequest |
| CreateContactFlowResult |
| CreateHoursOfOperationRequest |
| CreateHoursOfOperationResult |
| CreateInstanceRequest |
| CreateInstanceResult |
| CreateIntegrationAssociationRequest |
| CreateIntegrationAssociationResult |
| CreateQueueRequest |
| CreateQueueResult |
| CreateQuickConnectRequest |
| CreateQuickConnectResult |
| CreateRoutingProfileRequest |
| CreateRoutingProfileResult |
| CreateSecurityProfileRequest |
| CreateSecurityProfileResult |
| CreateUseCaseRequest |
| CreateUseCaseResult |
| CreateUserHierarchyGroupRequest |
| CreateUserHierarchyGroupResult |
| CreateUserRequest |
| CreateUserResult |
| Credentials
Contains credentials to use for federation.
|
| CurrentMetric
Contains information about a real-time metric.
|
| CurrentMetricData
Contains the data for a real-time metric.
|
| CurrentMetricName
The current metric names.
|
| CurrentMetricResult
Contains information about a set of real-time metrics.
|
| DeleteContactFlowModuleRequest |
| DeleteContactFlowModuleResult |
| DeleteContactFlowRequest |
| DeleteContactFlowResult |
| DeleteHoursOfOperationRequest |
| DeleteHoursOfOperationResult |
| DeleteInstanceRequest |
| DeleteInstanceResult |
| DeleteIntegrationAssociationRequest |
| DeleteIntegrationAssociationResult |
| DeleteQuickConnectRequest |
| DeleteQuickConnectResult |
| DeleteSecurityProfileRequest |
| DeleteSecurityProfileResult |
| DeleteUseCaseRequest |
| DeleteUseCaseResult |
| DeleteUserHierarchyGroupRequest |
| DeleteUserHierarchyGroupResult |
| DeleteUserRequest |
| DeleteUserResult |
| DescribeAgentStatusRequest |
| DescribeAgentStatusResult |
| DescribeContactFlowModuleRequest |
| DescribeContactFlowModuleResult |
| DescribeContactFlowRequest |
| DescribeContactFlowResult |
| DescribeContactRequest |
| DescribeContactResult |
| DescribeHoursOfOperationRequest |
| DescribeHoursOfOperationResult |
| DescribeInstanceAttributeRequest |
| DescribeInstanceAttributeResult |
| DescribeInstanceRequest |
| DescribeInstanceResult |
| DescribeInstanceStorageConfigRequest |
| DescribeInstanceStorageConfigResult |
| DescribeQueueRequest |
| DescribeQueueResult |
| DescribeQuickConnectRequest |
| DescribeQuickConnectResult |
| DescribeRoutingProfileRequest |
| DescribeRoutingProfileResult |
| DescribeSecurityProfileRequest |
| DescribeSecurityProfileResult |
| DescribeUserHierarchyGroupRequest |
| DescribeUserHierarchyGroupResult |
| DescribeUserHierarchyStructureRequest |
| DescribeUserHierarchyStructureResult |
| DescribeUserRequest |
| DescribeUserResult |
| Dimensions
Contains information about the dimensions for a set of metrics.
|
| DirectoryType |
| DisassociateApprovedOriginRequest |
| DisassociateApprovedOriginResult |
| DisassociateBotRequest |
| DisassociateBotResult |
| DisassociateInstanceStorageConfigRequest |
| DisassociateInstanceStorageConfigResult |
| DisassociateLambdaFunctionRequest |
| DisassociateLambdaFunctionResult |
| DisassociateLexBotRequest |
| DisassociateLexBotResult |
| DisassociateQueueQuickConnectsRequest |
| DisassociateQueueQuickConnectsResult |
| DisassociateRoutingProfileQueuesRequest |
| DisassociateRoutingProfileQueuesResult |
| DisassociateSecurityKeyRequest |
| DisassociateSecurityKeyResult |
| EncryptionConfig
The encryption configuration.
|
| EncryptionType |
| Filters
Contains the filter to apply when retrieving metrics.
|
| GetContactAttributesRequest |
| GetContactAttributesResult |
| GetCurrentMetricDataRequest |
| GetCurrentMetricDataResult |
| GetFederationTokenRequest |
| GetFederationTokenResult |
| GetMetricDataRequest |
| GetMetricDataResult |
| Grouping |
| HierarchyGroup
Contains information about a hierarchy group.
|
| HierarchyGroupSummary
Contains summary information about a hierarchy group.
|
| HierarchyLevel
Contains information about a hierarchy level.
|
| HierarchyLevelUpdate
Contains information about the hierarchy level to update.
|
| HierarchyPath
Contains information about the levels of a hierarchy group.
|
| HierarchyStructure
Contains information about a hierarchy structure.
|
| HierarchyStructureUpdate
Contains information about the level hierarchy to update.
|
| HistoricalMetric
Contains information about a historical metric.
|
| HistoricalMetricData
Contains the data for a historical metric.
|
| HistoricalMetricName
The historical metric names.
|
| HistoricalMetricResult
Contains information about the historical metrics retrieved.
|
| HoursOfOperation
Information about of the hours of operation.
|
| HoursOfOperationConfig
Contains information about the hours of operation.
|
| HoursOfOperationDays |
| HoursOfOperationSummary
Contains summary information about hours of operation for a contact center.
|
| HoursOfOperationTimeSlice
The start time or end time for an hours of operation.
|
| Instance
The Amazon Connect instance.
|
| InstanceAttributeType |
| InstanceStatus |
| InstanceStatusReason
Relevant details why the instance was not successfully created.
|
| InstanceStorageConfig
The storage configuration for the instance.
|
| InstanceStorageResourceType |
| InstanceSummary
Information about the instance.
|
| IntegrationAssociationSummary
Contains summary information about the associated AppIntegrations.
|
| IntegrationType |
| InvalidContactFlowException
The contact flow is not valid.
|
| InvalidContactFlowModuleException
The problems with the module.
|
| KinesisFirehoseConfig
Configuration information of a Kinesis Data Firehose delivery stream.
|
| KinesisStreamConfig
Configuration information of a Kinesis data stream.
|
| KinesisVideoStreamConfig
Configuration information of a Kinesis video stream.
|
| LexBot
Configuration information of an Amazon Lex bot.
|
| LexBotConfig
Configuration information of an Amazon Lex or Amazon Lex V2 bot.
|
| LexV2Bot
Configuration information of an Amazon Lex V2 bot.
|
| LexVersion |
| ListAgentStatusesRequest |
| ListAgentStatusesResult |
| ListApprovedOriginsRequest |
| ListApprovedOriginsResult |
| ListBotsRequest |
| ListBotsResult |
| ListContactFlowModulesRequest |
| ListContactFlowModulesResult |
| ListContactFlowsRequest |
| ListContactFlowsResult |
| ListContactReferencesRequest |
| ListContactReferencesResult |
| ListHoursOfOperationsRequest |
| ListHoursOfOperationsResult |
| ListInstanceAttributesRequest |
| ListInstanceAttributesResult |
| ListInstancesRequest |
| ListInstancesResult |
| ListInstanceStorageConfigsRequest |
| ListInstanceStorageConfigsResult |
| ListIntegrationAssociationsRequest |
| ListIntegrationAssociationsResult |
| ListLambdaFunctionsRequest |
| ListLambdaFunctionsResult |
| ListLexBotsRequest |
| ListLexBotsResult |
| ListPhoneNumbersRequest |
| ListPhoneNumbersResult |
| ListPromptsRequest |
| ListPromptsResult |
| ListQueueQuickConnectsRequest |
| ListQueueQuickConnectsResult |
| ListQueuesRequest |
| ListQueuesResult |
| ListQuickConnectsRequest |
| ListQuickConnectsResult |
| ListRoutingProfileQueuesRequest |
| ListRoutingProfileQueuesResult |
| ListRoutingProfilesRequest |
| ListRoutingProfilesResult |
| ListSecurityKeysRequest |
| ListSecurityKeysResult |
| ListSecurityProfilePermissionsRequest |
| ListSecurityProfilePermissionsResult |
| ListSecurityProfilesRequest |
| ListSecurityProfilesResult |
| ListTagsForResourceRequest |
| ListTagsForResourceResult |
| ListUseCasesRequest
Provides summary information about the use cases for the specified integration association.
|
| ListUseCasesResult |
| ListUserHierarchyGroupsRequest |
| ListUserHierarchyGroupsResult |
| ListUsersRequest |
| ListUsersResult |
| MediaConcurrency
Contains information about which channels are supported, and how many contacts an agent can have on a channel
simultaneously.
|
| OutboundCallerConfig
The outbound caller ID name, number, and outbound whisper flow.
|
| ParticipantDetails
The customer's details.
|
| PhoneNumberCountryCode |
| PhoneNumberQuickConnectConfig
Contains information about a phone number for a quick connect.
|
| PhoneNumberSummary
Contains summary information about a phone number for a contact center.
|
| PhoneNumberType |
| PhoneType |
| ProblemDetail
Information about a problem detail.
|
| PromptSummary
Contains information about the prompt.
|
| Queue
Contains information about a queue.
|
| QueueInfo
If this contact was queued, this contains information about the queue.
|
| QueueQuickConnectConfig
Contains information about a queue for a quick connect.
|
| QueueReference
Contains information about a queue resource for which metrics are returned.
|
| QueueStatus |
| QueueSummary
Contains summary information about a queue.
|
| QueueType |
| QuickConnect
Contains information about a quick connect.
|
| QuickConnectConfig
Contains configuration settings for a quick connect.
|
| QuickConnectSummary
Contains summary information about a quick connect.
|
| QuickConnectType |
| Reference
A link that an agent selects to complete a given task.
|
| ReferenceStatus |
| ReferenceSummary
Contains summary information about a reference.
|
| ReferenceType |
| ResourceInUseException
That resource is already in use.
|
| ResourceType |
| ResumeContactRecordingRequest |
| ResumeContactRecordingResult |
| RoutingProfile
Contains information about a routing profile.
|
| RoutingProfileQueueConfig
Contains information about the queue and channel for which priority and delay can be set.
|
| RoutingProfileQueueConfigSummary
Contains summary information about a routing profile queue.
|
| RoutingProfileQueueReference
Contains the channel and queue identifier for a routing profile.
|
| RoutingProfileSummary
Contains summary information about a routing profile.
|
| S3Config
Information about the Amazon Simple Storage Service (Amazon S3) storage type.
|
| SecurityKey
Configuration information of the security key.
|
| SecurityProfile
Contains information about a security profile.
|
| SecurityProfileSummary
Contains information about a security profile.
|
| SourceType |
| StartChatContactRequest |
| StartChatContactResult |
| StartContactRecordingRequest |
| StartContactRecordingResult |
| StartContactStreamingRequest |
| StartContactStreamingResult |
| StartOutboundVoiceContactRequest |
| StartOutboundVoiceContactResult |
| StartTaskContactRequest |
| StartTaskContactResult |
| Statistic |
| StopContactRecordingRequest |
| StopContactRecordingResult |
| StopContactRequest |
| StopContactResult |
| StopContactStreamingRequest |
| StopContactStreamingResult |
| StorageType |
| SuspendContactRecordingRequest |
| SuspendContactRecordingResult |
| TagResourceRequest |
| TagResourceResult |
| Threshold
Contains information about the threshold for service level metrics.
|
| TrafficType |
| Unit |
| UntagResourceRequest |
| UntagResourceResult |
| UpdateAgentStatusRequest |
| UpdateAgentStatusResult |
| UpdateContactAttributesRequest |
| UpdateContactAttributesResult |
| UpdateContactFlowContentRequest |
| UpdateContactFlowContentResult |
| UpdateContactFlowMetadataRequest |
| UpdateContactFlowMetadataResult |
| UpdateContactFlowModuleContentRequest |
| UpdateContactFlowModuleContentResult |
| UpdateContactFlowModuleMetadataRequest |
| UpdateContactFlowModuleMetadataResult |
| UpdateContactFlowNameRequest |
| UpdateContactFlowNameResult |
| UpdateContactRequest |
| UpdateContactResult |
| UpdateContactScheduleRequest |
| UpdateContactScheduleResult |
| UpdateHoursOfOperationRequest |
| UpdateHoursOfOperationResult |
| UpdateInstanceAttributeRequest |
| UpdateInstanceAttributeResult |
| UpdateInstanceStorageConfigRequest |
| UpdateInstanceStorageConfigResult |
| UpdateQueueHoursOfOperationRequest |
| UpdateQueueHoursOfOperationResult |
| UpdateQueueMaxContactsRequest |
| UpdateQueueMaxContactsResult |
| UpdateQueueNameRequest |
| UpdateQueueNameResult |
| UpdateQueueOutboundCallerConfigRequest |
| UpdateQueueOutboundCallerConfigResult |
| UpdateQueueStatusRequest |
| UpdateQueueStatusResult |
| UpdateQuickConnectConfigRequest |
| UpdateQuickConnectConfigResult |
| UpdateQuickConnectNameRequest |
| UpdateQuickConnectNameResult |
| UpdateRoutingProfileConcurrencyRequest |
| UpdateRoutingProfileConcurrencyResult |
| UpdateRoutingProfileDefaultOutboundQueueRequest |
| UpdateRoutingProfileDefaultOutboundQueueResult |
| UpdateRoutingProfileNameRequest |
| UpdateRoutingProfileNameResult |
| UpdateRoutingProfileQueuesRequest |
| UpdateRoutingProfileQueuesResult |
| UpdateSecurityProfileRequest |
| UpdateSecurityProfileResult |
| UpdateUserHierarchyGroupNameRequest |
| UpdateUserHierarchyGroupNameResult |
| UpdateUserHierarchyRequest |
| UpdateUserHierarchyResult |
| UpdateUserHierarchyStructureRequest |
| UpdateUserHierarchyStructureResult |
| UpdateUserIdentityInfoRequest |
| UpdateUserIdentityInfoResult |
| UpdateUserPhoneConfigRequest |
| UpdateUserPhoneConfigResult |
| UpdateUserRoutingProfileRequest |
| UpdateUserRoutingProfileResult |
| UpdateUserSecurityProfilesRequest |
| UpdateUserSecurityProfilesResult |
| UrlReference
The URL reference.
|
| UseCase
Contains the use case.
|
| UseCaseType |
| User
Contains information about a user account for a Amazon Connect instance.
|
| UserIdentityInfo
Contains information about the identity of a user.
|
| UserPhoneConfig
Contains information about the phone configuration settings for a user.
|
| UserQuickConnectConfig
Contains information about the quick connect configuration settings for a user.
|
| UserSummary
Contains summary information about a user.
|
| VoiceRecordingConfiguration
Contains information about the recording configuration settings.
|
| VoiceRecordingTrack |