Serialized Form (AWS Java SDK for Amazon Connect 1.12.118 API)

Package com.amazonaws.services.connect.model
- Class com.amazonaws.services.connect.model.AccessDeniedException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.AgentInfo extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the agent who accepted the contact.
    - connectedToAgentTimestamp
```
Date connectedToAgentTimestamp
```
      The timestamp when the contact was connected to the agent.
- Class com.amazonaws.services.connect.model.AgentStatus extends Object implements Serializable
  - Serialized Fields
    - agentStatusARN
```
String agentStatusARN
```
      The Amazon Resource Name (ARN) of the agent status.
    - agentStatusId
```
String agentStatusId
```
      The identifier of the agent status.
    - name
```
String name
```
      The name of the agent status.
    - description
```
String description
```
      The description of the agent status.
    - type
```
String type
```
      The type of agent status.
    - displayOrder
```
Integer displayOrder
```
      The display order of the agent status.
    - state
```
String state
```
      The state of the agent status.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.AgentStatusSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier for an agent status.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) for the agent status.
    - name
```
String name
```
      The name of the agent status.
    - type
```
String type
```
      The type of the agent status.
- Class com.amazonaws.services.connect.model.AmazonConnectException extends AmazonServiceException implements Serializable
  
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- Class com.amazonaws.services.connect.model.AnswerMachineDetectionConfig extends Object implements Serializable
  - Serialized Fields
    - enableAnswerMachineDetection
```
Boolean enableAnswerMachineDetection
```
      The flag to indicate if answer machine detection analysis needs to be performed for a voice call. If set to true, TrafficType must be set as CAMPAIGN.
    - awaitAnswerMachinePrompt
```
Boolean awaitAnswerMachinePrompt
```
      Wait for the answering machine prompt.
- Class com.amazonaws.services.connect.model.AssociateApprovedOriginRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - origin
```
String origin
```
      The domain to add to your allow list.
- Class com.amazonaws.services.connect.model.AssociateApprovedOriginResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.AssociateBotRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - lexBot
```
LexBot lexBot
```
    - lexV2Bot
```
LexV2Bot lexV2Bot
```
      The Amazon Lex V2 bot to associate with the instance.
- Class com.amazonaws.services.connect.model.AssociateBotResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.AssociateInstanceStorageConfigRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - resourceType
```
String resourceType
```
      A valid resource type.
    - storageConfig
```
InstanceStorageConfig storageConfig
```
      A valid storage type.
- Class com.amazonaws.services.connect.model.AssociateInstanceStorageConfigResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - associationId
```
String associationId
```
      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- Class com.amazonaws.services.connect.model.AssociateLambdaFunctionRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - functionArn
```
String functionArn
```
      The Amazon Resource Name (ARN) for the Lambda function being associated. Maximum number of characters allowed is 140.
- Class com.amazonaws.services.connect.model.AssociateLambdaFunctionResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.AssociateLexBotRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - lexBot
```
LexBot lexBot
```
      The Amazon Lex bot to associate with the instance.
- Class com.amazonaws.services.connect.model.AssociateLexBotResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.AssociateQueueQuickConnectsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - queueId
```
String queueId
```
      The identifier for the queue.
    - quickConnectIds
```
List<E> quickConnectIds
```
      The quick connects to associate with this queue.
- Class com.amazonaws.services.connect.model.AssociateQueueQuickConnectsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.AssociateRoutingProfileQueuesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile.
    - queueConfigs
```
List<E> queueConfigs
```
      The queues to associate with this routing profile.
- Class com.amazonaws.services.connect.model.AssociateRoutingProfileQueuesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.AssociateSecurityKeyRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - key
```
String key
```
      A valid security key in PEM format.
- Class com.amazonaws.services.connect.model.AssociateSecurityKeyResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - associationId
```
String associationId
```
      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- Class com.amazonaws.services.connect.model.AttachmentReference extends Object implements Serializable
  - Serialized Fields
    - name
```
String name
```
      Identifier of the attachment reference.
    - value
```
String value
```
      Contains the location path of the attachment reference.
    - status
```
String status
```
      Status of an attachment reference type.
- Class com.amazonaws.services.connect.model.Attribute extends Object implements Serializable
  - Serialized Fields
    - attributeType
```
String attributeType
```
      The type of attribute.
    - value
```
String value
```
      The value of the attribute.
- Class com.amazonaws.services.connect.model.ChatMessage extends Object implements Serializable
  - Serialized Fields
    - contentType
```
String contentType
```
      The type of the content. Supported types are text and plain.
    - content
```
String content
```
      The content of the chat message.
- Class com.amazonaws.services.connect.model.ChatStreamingConfiguration extends Object implements Serializable
  - Serialized Fields
    - streamingEndpointArn
```
String streamingEndpointArn
```
      The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The Amazon Resource Name (ARN) of the streaming endpoint that is used to publish real-time message streaming for chat conversations.
- Class com.amazonaws.services.connect.model.Contact extends Object implements Serializable
  - Serialized Fields
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) for the contact.
    - id
```
String id
```
      The identifier for the contact.
    - initialContactId
```
String initialContactId
```
      If this contact is related to other contacts, this is the ID of the initial contact.
    - previousContactId
```
String previousContactId
```
      If this contact is not the first contact, this is the ID of the previous contact.
    - initiationMethod
```
String initiationMethod
```
      Indicates how the contact was initiated.
    - name
```
String name
```
      The name of the contact.
    - description
```
String description
```
      The description of the contact.
    - channel
```
String channel
```
      How the contact reached your contact center.
    - queueInfo
```
QueueInfo queueInfo
```
      If this contact was queued, this contains information about the queue.
    - agentInfo
```
AgentInfo agentInfo
```
      Information about the agent who accepted the contact.
    - initiationTimestamp
```
Date initiationTimestamp
```
      The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived.
    - disconnectTimestamp
```
Date disconnectTimestamp
```
      The timestamp when the customer endpoint disconnected from Amazon Connect.
    - lastUpdateTimestamp
```
Date lastUpdateTimestamp
```
      The timestamp when contact was last updated.
    - scheduledTimestamp
```
Date scheduledTimestamp
```
      The timestamp, in Unix epoch time format, at which to start running the inbound flow.
- Class com.amazonaws.services.connect.model.ContactFlow extends Object implements Serializable
  - Serialized Fields
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the contact flow.
    - id
```
String id
```
      The identifier of the contact flow.
    - name
```
String name
```
      The name of the contact flow.
    - type
```
String type
```
      The type of the contact flow. For descriptions of the available types, see Choose a Contact Flow Type in the Amazon Connect Administrator Guide.
    - state
```
String state
```
      The type of contact flow.
    - description
```
String description
```
      The description of the contact flow.
    - content
```
String content
```
      The content of the contact flow.
    - tags
```
Map<K,V> tags
```
      One or more tags.
- Class com.amazonaws.services.connect.model.ContactFlowModule extends Object implements Serializable
  - Serialized Fields
    - arn
```
String arn
```
      The Amazon Resource Name (ARN).
    - id
```
String id
```
      The identifier of the contact flow module.
    - name
```
String name
```
      The name of the contact flow module.
    - content
```
String content
```
      The content of the contact flow module.
    - description
```
String description
```
      The description of the contact flow module.
    - state
```
String state
```
      The type of contact flow module.
    - status
```
String status
```
      The status of the contact flow module.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.ContactFlowModuleSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the contact flow module.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the contact flow module.
    - name
```
String name
```
      The name of the contact flow module.
    - state
```
String state
```
      The type of contact flow module.
- Class com.amazonaws.services.connect.model.ContactFlowNotPublishedException extends AmazonConnectException implements Serializable
  
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- Class com.amazonaws.services.connect.model.ContactFlowSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the contact flow.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the contact flow.
    - name
```
String name
```
      The name of the contact flow.
    - contactFlowType
```
String contactFlowType
```
      The type of contact flow.
    - contactFlowState
```
String contactFlowState
```
      The type of contact flow.
- Class com.amazonaws.services.connect.model.ContactNotFoundException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
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- Class com.amazonaws.services.connect.model.CreateAgentStatusRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - name
```
String name
```
      The name of the status.
    - description
```
String description
```
      The description of the status.
    - state
```
String state
```
      The state of the status.
    - displayOrder
```
Integer displayOrder
```
      The display order of the status.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.CreateAgentStatusResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - agentStatusARN
```
String agentStatusARN
```
      The Amazon Resource Name (ARN) of the agent status.
    - agentStatusId
```
String agentStatusId
```
      The identifier of the agent status.
- Class com.amazonaws.services.connect.model.CreateContactFlowModuleRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - name
```
String name
```
      The name of the contact flow module.
    - description
```
String description
```
      The description of the contact flow module.
    - content
```
String content
```
      The content of the contact flow module.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
    - clientToken
```
String clientToken
```
      A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- Class com.amazonaws.services.connect.model.CreateContactFlowModuleResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the contact flow module.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the contact flow module.
- Class com.amazonaws.services.connect.model.CreateContactFlowRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance.
    - name
```
String name
```
      The name of the contact flow.
    - type
```
String type
```
      The type of the contact flow. For descriptions of the available types, see Choose a Contact Flow Type in the Amazon Connect Administrator Guide.
    - description
```
String description
```
      The description of the contact flow.
    - content
```
String content
```
      The content of the contact flow.
    - tags
```
Map<K,V> tags
```
      One or more tags.
- Class com.amazonaws.services.connect.model.CreateContactFlowResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow.
    - contactFlowArn
```
String contactFlowArn
```
      The Amazon Resource Name (ARN) of the contact flow.
- Class com.amazonaws.services.connect.model.CreateHoursOfOperationRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - name
```
String name
```
      The name of the hours of operation.
    - description
```
String description
```
      The description of the hours of operation.
    - timeZone
```
String timeZone
```
      The time zone of the hours of operation.
    - config
```
List<E> config
```
      Configuration information for the hours of operation: day, start time, and end time.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.CreateHoursOfOperationResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - hoursOfOperationId
```
String hoursOfOperationId
```
      The identifier for the hours of operation.
    - hoursOfOperationArn
```
String hoursOfOperationArn
```
      The Amazon Resource Name (ARN) for the hours of operation.
- Class com.amazonaws.services.connect.model.CreateInstanceRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - clientToken
```
String clientToken
```
      The idempotency token.
    - identityManagementType
```
String identityManagementType
```
      The type of identity management for your Amazon Connect users.
    - instanceAlias
```
String instanceAlias
```
      The name for your instance.
    - directoryId
```
String directoryId
```
      The identifier for the directory.
    - inboundCallsEnabled
```
Boolean inboundCallsEnabled
```
      Your contact center handles incoming contacts.
    - outboundCallsEnabled
```
Boolean outboundCallsEnabled
```
      Your contact center allows outbound calls.
- Class com.amazonaws.services.connect.model.CreateInstanceResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier for the instance.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the instance.
- Class com.amazonaws.services.connect.model.CreateIntegrationAssociationRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - integrationType
```
String integrationType
```
      The type of information to be ingested.
    - integrationArn
```
String integrationArn
```
      The Amazon Resource Name (ARN) of the integration.
    - sourceApplicationUrl
```
String sourceApplicationUrl
```
      The URL for the external application. This field is only required for the EVENT integration type.
    - sourceApplicationName
```
String sourceApplicationName
```
      The name of the external application. This field is only required for the EVENT integration type.
    - sourceType
```
String sourceType
```
      The type of the data source. This field is only required for the EVENT integration type.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.CreateIntegrationAssociationResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - integrationAssociationId
```
String integrationAssociationId
```
      The identifier for the integration association.
    - integrationAssociationArn
```
String integrationAssociationArn
```
      The Amazon Resource Name (ARN) for the association.
- Class com.amazonaws.services.connect.model.CreateQueueRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - name
```
String name
```
      The name of the queue.
    - description
```
String description
```
      The description of the queue.
    - outboundCallerConfig
```
OutboundCallerConfig outboundCallerConfig
```
      The outbound caller ID name, number, and outbound whisper flow.
    - hoursOfOperationId
```
String hoursOfOperationId
```
      The identifier for the hours of operation.
    - maxContacts
```
Integer maxContacts
```
      The maximum number of contacts that can be in the queue before it is considered full.
    - quickConnectIds
```
List<E> quickConnectIds
```
      The quick connects available to agents who are working the queue.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.CreateQueueResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - queueArn
```
String queueArn
```
      The Amazon Resource Name (ARN) of the queue.
    - queueId
```
String queueId
```
      The identifier for the queue.
- Class com.amazonaws.services.connect.model.CreateQuickConnectRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - name
```
String name
```
      The name of the quick connect.
    - description
```
String description
```
      The description of the quick connect.
    - quickConnectConfig
```
QuickConnectConfig quickConnectConfig
```
      Configuration settings for the quick connect.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.CreateQuickConnectResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - quickConnectARN
```
String quickConnectARN
```
      The Amazon Resource Name (ARN) for the quick connect.
    - quickConnectId
```
String quickConnectId
```
      The identifier for the quick connect.
- Class com.amazonaws.services.connect.model.CreateRoutingProfileRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - name
```
String name
```
      The name of the routing profile. Must not be more than 127 characters.
    - description
```
String description
```
      Description of the routing profile. Must not be more than 250 characters.
    - defaultOutboundQueueId
```
String defaultOutboundQueueId
```
      The default outbound queue for the routing profile.
    - queueConfigs
```
List<E> queueConfigs
```
      The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.
    - mediaConcurrencies
```
List<E> mediaConcurrencies
```
      The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.
    - tags
```
Map<K,V> tags
```
      One or more tags.
- Class com.amazonaws.services.connect.model.CreateRoutingProfileResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - routingProfileArn
```
String routingProfileArn
```
      The Amazon Resource Name (ARN) of the routing profile.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile.
- Class com.amazonaws.services.connect.model.CreateSecurityProfileRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - securityProfileName
```
String securityProfileName
```
      The name of the security profile.
    - description
```
String description
```
      The description of the security profile.
    - permissions
```
List<E> permissions
```
      Permissions assigned to the security profile.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.CreateSecurityProfileResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - securityProfileId
```
String securityProfileId
```
      The identifier for the security profle.
    - securityProfileArn
```
String securityProfileArn
```
      The Amazon Resource Name (ARN) for the security profile.
- Class com.amazonaws.services.connect.model.CreateUseCaseRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - integrationAssociationId
```
String integrationAssociationId
```
      The identifier for the integration association.
    - useCaseType
```
String useCaseType
```
      The type of use case to associate to the integration association. Each integration association can have only one of each use case type.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.CreateUseCaseResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - useCaseId
```
String useCaseId
```
      The identifier of the use case.
    - useCaseArn
```
String useCaseArn
```
      The Amazon Resource Name (ARN) for the use case.
- Class com.amazonaws.services.connect.model.CreateUserHierarchyGroupRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - name
```
String name
```
      The name of the user hierarchy group. Must not be more than 100 characters.
    - parentGroupId
```
String parentGroupId
```
      The identifier for the parent hierarchy group. The user hierarchy is created at level one if the parent group ID is null.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.CreateUserHierarchyGroupResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - hierarchyGroupId
```
String hierarchyGroupId
```
      The identifier of the hierarchy group.
    - hierarchyGroupArn
```
String hierarchyGroupArn
```
      The Amazon Resource Name (ARN) of the hierarchy group.
- Class com.amazonaws.services.connect.model.CreateUserRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - username
```
String username
```
      The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.
    - password
```
String password
```
      The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.
    - identityInfo
```
UserIdentityInfo identityInfo
```
      The information about the identity of the user.
    - phoneConfig
```
UserPhoneConfig phoneConfig
```
      The phone settings for the user.
    - directoryUserId
```
String directoryUserId
```
      The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.
      
      This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.
    - securityProfileIds
```
List<E> securityProfileIds
```
      The identifier of the security profile for the user.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile for the user.
    - hierarchyGroupId
```
String hierarchyGroupId
```
      The identifier of the hierarchy group for the user.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - tags
```
Map<K,V> tags
```
      One or more tags.
- Class com.amazonaws.services.connect.model.CreateUserResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - userId
```
String userId
```
      The identifier of the user account.
    - userArn
```
String userArn
```
      The Amazon Resource Name (ARN) of the user account.
- Class com.amazonaws.services.connect.model.Credentials extends Object implements Serializable
  - Serialized Fields
    - accessToken
```
String accessToken
```
      An access token generated for a federated user to access Amazon Connect.
    - accessTokenExpiration
```
Date accessTokenExpiration
```
      A token generated with an expiration time for the session a user is logged in to Amazon Connect.
    - refreshToken
```
String refreshToken
```
      Renews a token generated for a user to access the Amazon Connect instance.
    - refreshTokenExpiration
```
Date refreshTokenExpiration
```
      Renews the expiration timer for a generated token.
- Class com.amazonaws.services.connect.model.CurrentMetric extends Object implements Serializable
  - Serialized Fields
    - name
```
String name
```
      The name of the metric.
    - unit
```
String unit
```
      The unit for the metric.
- Class com.amazonaws.services.connect.model.CurrentMetricData extends Object implements Serializable
  - Serialized Fields
    - metric
```
CurrentMetric metric
```
      Information about the metric.
    - value
```
Double value
```
      The value of the metric.
- Class com.amazonaws.services.connect.model.CurrentMetricResult extends Object implements Serializable
  - Serialized Fields
    - dimensions
```
Dimensions dimensions
```
      The dimensions for the metrics.
    - collections
```
List<E> collections
```
      The set of metrics.
- Class com.amazonaws.services.connect.model.DeleteContactFlowModuleRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactFlowModuleId
```
String contactFlowModuleId
```
      The identifier of the contact flow module.
- Class com.amazonaws.services.connect.model.DeleteContactFlowModuleResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DeleteContactFlowRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow.
- Class com.amazonaws.services.connect.model.DeleteContactFlowResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DeleteHoursOfOperationRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - hoursOfOperationId
```
String hoursOfOperationId
```
      The identifier for the hours of operation.
- Class com.amazonaws.services.connect.model.DeleteHoursOfOperationResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DeleteInstanceRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.DeleteInstanceResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DeleteIntegrationAssociationRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - integrationAssociationId
```
String integrationAssociationId
```
      The identifier for the integration association.
- Class com.amazonaws.services.connect.model.DeleteIntegrationAssociationResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DeleteQuickConnectRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - quickConnectId
```
String quickConnectId
```
      The identifier for the quick connect.
- Class com.amazonaws.services.connect.model.DeleteQuickConnectResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DeleteSecurityProfileRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - securityProfileId
```
String securityProfileId
```
      The identifier for the security profle.
- Class com.amazonaws.services.connect.model.DeleteSecurityProfileResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DeleteUseCaseRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - integrationAssociationId
```
String integrationAssociationId
```
      The identifier for the integration association.
    - useCaseId
```
String useCaseId
```
      The identifier for the use case.
- Class com.amazonaws.services.connect.model.DeleteUseCaseResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DeleteUserHierarchyGroupRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - hierarchyGroupId
```
String hierarchyGroupId
```
      The identifier of the hierarchy group.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.DeleteUserHierarchyGroupResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DeleteUserRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - userId
```
String userId
```
      The identifier of the user.
- Class com.amazonaws.services.connect.model.DeleteUserResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DescribeAgentStatusRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - agentStatusId
```
String agentStatusId
```
      The identifier for the agent status.
- Class com.amazonaws.services.connect.model.DescribeAgentStatusResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - agentStatus
```
AgentStatus agentStatus
```
      The agent status.
- Class com.amazonaws.services.connect.model.DescribeContactFlowModuleRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactFlowModuleId
```
String contactFlowModuleId
```
      The identifier of the contact flow module.
- Class com.amazonaws.services.connect.model.DescribeContactFlowModuleResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - contactFlowModule
```
ContactFlowModule contactFlowModule
```
      Information about the contact flow module.
- Class com.amazonaws.services.connect.model.DescribeContactFlowRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance.
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow.
- Class com.amazonaws.services.connect.model.DescribeContactFlowResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - contactFlow
```
ContactFlow contactFlow
```
      Information about the contact flow.
- Class com.amazonaws.services.connect.model.DescribeContactRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactId
```
String contactId
```
      The identifier of the contact.
- Class com.amazonaws.services.connect.model.DescribeContactResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - contact
```
Contact contact
```
      Information about the contact.
- Class com.amazonaws.services.connect.model.DescribeHoursOfOperationRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - hoursOfOperationId
```
String hoursOfOperationId
```
      The identifier for the hours of operation.
- Class com.amazonaws.services.connect.model.DescribeHoursOfOperationResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - hoursOfOperation
```
HoursOfOperation hoursOfOperation
```
      The hours of operation.
- Class com.amazonaws.services.connect.model.DescribeInstanceAttributeRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - attributeType
```
String attributeType
```
      The type of attribute.
- Class com.amazonaws.services.connect.model.DescribeInstanceAttributeResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - attribute
```
Attribute attribute
```
      The type of attribute.
- Class com.amazonaws.services.connect.model.DescribeInstanceRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.DescribeInstanceResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - instance
```
Instance instance
```
      The name of the instance.
- Class com.amazonaws.services.connect.model.DescribeInstanceStorageConfigRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - associationId
```
String associationId
```
      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
    - resourceType
```
String resourceType
```
      A valid resource type.
- Class com.amazonaws.services.connect.model.DescribeInstanceStorageConfigResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - storageConfig
```
InstanceStorageConfig storageConfig
```
      A valid storage type.
- Class com.amazonaws.services.connect.model.DescribeQueueRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - queueId
```
String queueId
```
      The identifier for the queue.
- Class com.amazonaws.services.connect.model.DescribeQueueResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - queue
```
Queue queue
```
      The name of the queue.
- Class com.amazonaws.services.connect.model.DescribeQuickConnectRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - quickConnectId
```
String quickConnectId
```
      The identifier for the quick connect.
- Class com.amazonaws.services.connect.model.DescribeQuickConnectResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - quickConnect
```
QuickConnect quickConnect
```
      Information about the quick connect.
- Class com.amazonaws.services.connect.model.DescribeRoutingProfileRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile.
- Class com.amazonaws.services.connect.model.DescribeRoutingProfileResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - routingProfile
```
RoutingProfile routingProfile
```
      The routing profile.
- Class com.amazonaws.services.connect.model.DescribeSecurityProfileRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - securityProfileId
```
String securityProfileId
```
      The identifier for the security profle.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.DescribeSecurityProfileResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - securityProfile
```
SecurityProfile securityProfile
```
      The security profile.
- Class com.amazonaws.services.connect.model.DescribeUserHierarchyGroupRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - hierarchyGroupId
```
String hierarchyGroupId
```
      The identifier of the hierarchy group.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.DescribeUserHierarchyGroupResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - hierarchyGroup
```
HierarchyGroup hierarchyGroup
```
      Information about the hierarchy group.
- Class com.amazonaws.services.connect.model.DescribeUserHierarchyStructureRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.DescribeUserHierarchyStructureResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - hierarchyStructure
```
HierarchyStructure hierarchyStructure
```
      Information about the hierarchy structure.
- Class com.amazonaws.services.connect.model.DescribeUserRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - userId
```
String userId
```
      The identifier of the user account.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.DescribeUserResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - user
```
User user
```
      Information about the user account and configuration settings.
- Class com.amazonaws.services.connect.model.DestinationNotAllowedException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.Dimensions extends Object implements Serializable
  - Serialized Fields
    - queue
```
QueueReference queue
```
      Information about the queue for which metrics are returned.
    - channel
```
String channel
```
      The channel used for grouping and filters.
- Class com.amazonaws.services.connect.model.DisassociateApprovedOriginRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - origin
```
String origin
```
      The domain URL of the integrated application.
- Class com.amazonaws.services.connect.model.DisassociateApprovedOriginResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DisassociateBotRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - lexBot
```
LexBot lexBot
```
    - lexV2Bot
```
LexV2Bot lexV2Bot
```
      The Amazon Lex V2 bot to disassociate from the instance.
- Class com.amazonaws.services.connect.model.DisassociateBotResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DisassociateInstanceStorageConfigRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - associationId
```
String associationId
```
      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
    - resourceType
```
String resourceType
```
      A valid resource type.
- Class com.amazonaws.services.connect.model.DisassociateInstanceStorageConfigResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DisassociateLambdaFunctionRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance..
    - functionArn
```
String functionArn
```
      The Amazon Resource Name (ARN) of the Lambda function being disassociated.
- Class com.amazonaws.services.connect.model.DisassociateLambdaFunctionResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DisassociateLexBotRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - botName
```
String botName
```
      The name of the Amazon Lex bot. Maximum character limit of 50.
    - lexRegion
```
String lexRegion
```
      The Region in which the Amazon Lex bot has been created.
- Class com.amazonaws.services.connect.model.DisassociateLexBotResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DisassociateQueueQuickConnectsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - queueId
```
String queueId
```
      The identifier for the queue.
    - quickConnectIds
```
List<E> quickConnectIds
```
      The quick connects to disassociate from the queue.
- Class com.amazonaws.services.connect.model.DisassociateQueueQuickConnectsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DisassociateRoutingProfileQueuesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile.
    - queueReferences
```
List<E> queueReferences
```
      The queues to disassociate from this routing profile.
- Class com.amazonaws.services.connect.model.DisassociateRoutingProfileQueuesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DisassociateSecurityKeyRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - associationId
```
String associationId
```
      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
- Class com.amazonaws.services.connect.model.DisassociateSecurityKeyResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.DuplicateResourceException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.EncryptionConfig extends Object implements Serializable
  - Serialized Fields
    - encryptionType
```
String encryptionType
```
      The type of encryption.
    - keyId
```
String keyId
```
      The full ARN of the encryption key.
      
      Be sure to provide the full ARN of the encryption key, not just the ID.
- Class com.amazonaws.services.connect.model.Filters extends Object implements Serializable
  - Serialized Fields
    - queues
```
List<E> queues
```
      The queues to use to filter the metrics. You can specify up to 100 queues per request.
    - channels
```
List<E> channels
```
      The channel to use to filter the metrics.
- Class com.amazonaws.services.connect.model.GetContactAttributesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance.
    - initialContactId
```
String initialContactId
```
      The identifier of the initial contact.
- Class com.amazonaws.services.connect.model.GetContactAttributesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - attributes
```
Map<K,V> attributes
```
      Information about the attributes.
- Class com.amazonaws.services.connect.model.GetCurrentMetricDataRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - filters
```
Filters filters
```
      The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.
    - groupings
```
List<E> groupings
```
      The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues. If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.
      
      If no Grouping is included in the request, a summary of metrics is returned.
    - currentMetrics
```
List<E> currentMetrics
```
      The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
      
      AGENTS_AFTER_CONTACT_WORK
      
      Unit: COUNT
      
      Name in real-time metrics report: ACW
      
      AGENTS_AVAILABLE
      
      Unit: COUNT
      
      Name in real-time metrics report: Available
      
      AGENTS_ERROR
      
      Unit: COUNT
      
      Name in real-time metrics report: Error
      
      AGENTS_NON_PRODUCTIVE
      
      Unit: COUNT
      
      Name in real-time metrics report: NPT (Non-Productive Time)
      
      AGENTS_ON_CALL
      
      Unit: COUNT
      
      Name in real-time metrics report: On contact
      
      AGENTS_ON_CONTACT
      
      Unit: COUNT
      
      Name in real-time metrics report: On contact
      
      AGENTS_ONLINE
      
      Unit: COUNT
      
      Name in real-time metrics report: Online
      
      AGENTS_STAFFED
      
      Unit: COUNT
      
      Name in real-time metrics report: Staffed
      
      CONTACTS_IN_QUEUE
      
      Unit: COUNT
      
      Name in real-time metrics report: In queue
      
      CONTACTS_SCHEDULED
      
      Unit: COUNT
      
      Name in real-time metrics report: Scheduled
      
      OLDEST_CONTACT_AGE
      
      Unit: SECONDS
      
      When you use groupings, Unit says SECONDS and the Value is returned in SECONDS.
      
      When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:
      
      { "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0
      
      The actual OLDEST_CONTACT_AGE is 24 seconds.
      
      Name in real-time metrics report: Oldest
      
      SLOTS_ACTIVE
      
      Unit: COUNT
      
      Name in real-time metrics report: Active
      
      SLOTS_AVAILABLE
      
      Unit: COUNT
      
      Name in real-time metrics report: Availability
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
      
      The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.GetCurrentMetricDataResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
      
      The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
    - metricResults
```
List<E> metricResults
```
      Information about the real-time metrics.
    - dataSnapshotTime
```
Date dataSnapshotTime
```
      The time at which the metrics were retrieved and cached for pagination.
- Class com.amazonaws.services.connect.model.GetFederationTokenRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.GetFederationTokenResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - credentials
```
Credentials credentials
```
      The credentials to use for federation.
- Class com.amazonaws.services.connect.model.GetMetricDataRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - startTime
```
Date startTime
```
      The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.
      
      The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.
    - endTime
```
Date endTime
```
      The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.
      
      The time range between the start and end time must be less than 24 hours.
    - filters
```
Filters filters
```
      The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.
      
      To filter by Queues, enter the queue ID/ARN, not the name of the queue.
    - groupings
```
List<E> groupings
```
      The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.
      
      If no grouping is specified, a summary of metrics for all queues is returned.
    - historicalMetrics
```
List<E> historicalMetrics
```
      The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
      
      This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).
      
      ABANDON_TIME
      
      Unit: SECONDS
      
      Statistic: AVG
      
      AFTER_CONTACT_WORK_TIME
      
      Unit: SECONDS
      
      Statistic: AVG
      
      API_CONTACTS_HANDLED
      
      Unit: COUNT
      
      Statistic: SUM
      
      CALLBACK_CONTACTS_HANDLED
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_ABANDONED
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_AGENT_HUNG_UP_FIRST
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_CONSULTED
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_HANDLED
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_HANDLED_INCOMING
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_HANDLED_OUTBOUND
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_HOLD_ABANDONS
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_MISSED
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_QUEUED
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_TRANSFERRED_IN
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_TRANSFERRED_IN_FROM_QUEUE
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_TRANSFERRED_OUT
      
      Unit: COUNT
      
      Statistic: SUM
      
      CONTACTS_TRANSFERRED_OUT_FROM_QUEUE
      
      Unit: COUNT
      
      Statistic: SUM
      
      HANDLE_TIME
      
      Unit: SECONDS
      
      Statistic: AVG
      
      HOLD_TIME
      
      Unit: SECONDS
      
      Statistic: AVG
      
      INTERACTION_AND_HOLD_TIME
      
      Unit: SECONDS
      
      Statistic: AVG
      
      INTERACTION_TIME
      
      Unit: SECONDS
      
      Statistic: AVG
      
      OCCUPANCY
      
      Unit: PERCENT
      
      Statistic: AVG
      
      QUEUE_ANSWER_TIME
      
      Unit: SECONDS
      
      Statistic: AVG
      
      QUEUED_TIME
      
      Unit: SECONDS
      
      Statistic: MAX
      
      SERVICE_LEVEL
      
      You can include up to 20 SERVICE_LEVEL metrics in a request.
      
      Unit: PERCENT
      
      Statistic: AVG
      
      Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.GetMetricDataResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
      
      The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
    - metricResults
```
List<E> metricResults
```
      Information about the historical metrics.
      
      If no grouping is specified, a summary of metric data is returned.
- Class com.amazonaws.services.connect.model.HierarchyGroup extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the hierarchy group.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the hierarchy group.
    - name
```
String name
```
      The name of the hierarchy group.
    - levelId
```
String levelId
```
      The identifier of the level in the hierarchy group.
    - hierarchyPath
```
HierarchyPath hierarchyPath
```
      Information about the levels in the hierarchy group.
- Class com.amazonaws.services.connect.model.HierarchyGroupSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the hierarchy group.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the hierarchy group.
    - name
```
String name
```
      The name of the hierarchy group.
- Class com.amazonaws.services.connect.model.HierarchyLevel extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the hierarchy level.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the hierarchy level.
    - name
```
String name
```
      The name of the hierarchy level.
- Class com.amazonaws.services.connect.model.HierarchyLevelUpdate extends Object implements Serializable
  - Serialized Fields
    - name
```
String name
```
      The name of the user hierarchy level. Must not be more than 50 characters.
- Class com.amazonaws.services.connect.model.HierarchyPath extends Object implements Serializable
  - Serialized Fields
    - levelOne
```
HierarchyGroupSummary levelOne
```
      Information about level one.
    - levelTwo
```
HierarchyGroupSummary levelTwo
```
      Information about level two.
    - levelThree
```
HierarchyGroupSummary levelThree
```
      Information about level three.
    - levelFour
```
HierarchyGroupSummary levelFour
```
      Information about level four.
    - levelFive
```
HierarchyGroupSummary levelFive
```
      Information about level five.
- Class com.amazonaws.services.connect.model.HierarchyStructure extends Object implements Serializable
  - Serialized Fields
    - levelOne
```
HierarchyLevel levelOne
```
      Information about level one.
    - levelTwo
```
HierarchyLevel levelTwo
```
      Information about level two.
    - levelThree
```
HierarchyLevel levelThree
```
      Information about level three.
    - levelFour
```
HierarchyLevel levelFour
```
      Information about level four.
    - levelFive
```
HierarchyLevel levelFive
```
      Information about level five.
- Class com.amazonaws.services.connect.model.HierarchyStructureUpdate extends Object implements Serializable
  - Serialized Fields
    - levelOne
```
HierarchyLevelUpdate levelOne
```
      The update for level one.
    - levelTwo
```
HierarchyLevelUpdate levelTwo
```
      The update for level two.
    - levelThree
```
HierarchyLevelUpdate levelThree
```
      The update for level three.
    - levelFour
```
HierarchyLevelUpdate levelFour
```
      The update for level four.
    - levelFive
```
HierarchyLevelUpdate levelFive
```
      The update for level five.
- Class com.amazonaws.services.connect.model.HistoricalMetric extends Object implements Serializable
  - Serialized Fields
    - name
```
String name
```
      The name of the metric.
    - threshold
```
Threshold threshold
```
      The threshold for the metric, used with service level metrics.
    - statistic
```
String statistic
```
      The statistic for the metric.
    - unit
```
String unit
```
      The unit for the metric.
- Class com.amazonaws.services.connect.model.HistoricalMetricData extends Object implements Serializable
  - Serialized Fields
    - metric
```
HistoricalMetric metric
```
      Information about the metric.
    - value
```
Double value
```
      The value of the metric.
- Class com.amazonaws.services.connect.model.HistoricalMetricResult extends Object implements Serializable
  - Serialized Fields
    - dimensions
```
Dimensions dimensions
```
      The dimension for the metrics.
    - collections
```
List<E> collections
```
      The set of metrics.
- Class com.amazonaws.services.connect.model.HoursOfOperation extends Object implements Serializable
  - Serialized Fields
    - hoursOfOperationId
```
String hoursOfOperationId
```
      The identifier for the hours of operation.
    - hoursOfOperationArn
```
String hoursOfOperationArn
```
      The Amazon Resource Name (ARN) for the hours of operation.
    - name
```
String name
```
      The name for the hours of operation.
    - description
```
String description
```
      The description for the hours of operation.
    - timeZone
```
String timeZone
```
      The time zone for the hours of operation.
    - config
```
List<E> config
```
      Configuration information for the hours of operation.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.HoursOfOperationConfig extends Object implements Serializable
  - Serialized Fields
    - day
```
String day
```
      The day that the hours of operation applies to.
    - startTime
```
HoursOfOperationTimeSlice startTime
```
      The start time that your contact center opens.
    - endTime
```
HoursOfOperationTimeSlice endTime
```
      The end time that your contact center closes.
- Class com.amazonaws.services.connect.model.HoursOfOperationSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the hours of operation.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the hours of operation.
    - name
```
String name
```
      The name of the hours of operation.
- Class com.amazonaws.services.connect.model.HoursOfOperationTimeSlice extends Object implements Serializable
  - Serialized Fields
    - hours
```
Integer hours
```
      The hours.
    - minutes
```
Integer minutes
```
      The minutes.
- Class com.amazonaws.services.connect.model.IdempotencyException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.Instance extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the instance.
    - identityManagementType
```
String identityManagementType
```
      The identity management type.
    - instanceAlias
```
String instanceAlias
```
      The alias of instance.
    - createdTime
```
Date createdTime
```
      When the instance was created.
    - serviceRole
```
String serviceRole
```
      The service role of the instance.
    - instanceStatus
```
String instanceStatus
```
      The state of the instance.
    - statusReason
```
InstanceStatusReason statusReason
```
      Relevant details why the instance was not successfully created.
    - inboundCallsEnabled
```
Boolean inboundCallsEnabled
```
      Whether inbound calls are enabled.
    - outboundCallsEnabled
```
Boolean outboundCallsEnabled
```
      Whether outbound calls are enabled.
- Class com.amazonaws.services.connect.model.InstanceStatusReason extends Object implements Serializable
  - Serialized Fields
    - message
```
String message
```
      The message.
- Class com.amazonaws.services.connect.model.InstanceStorageConfig extends Object implements Serializable
  - Serialized Fields
    - associationId
```
String associationId
```
      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
    - storageType
```
String storageType
```
      A valid storage type.
    - s3Config
```
S3Config s3Config
```
      The S3 bucket configuration.
    - kinesisVideoStreamConfig
```
KinesisVideoStreamConfig kinesisVideoStreamConfig
```
      The configuration of the Kinesis video stream.
    - kinesisStreamConfig
```
KinesisStreamConfig kinesisStreamConfig
```
      The configuration of the Kinesis data stream.
    - kinesisFirehoseConfig
```
KinesisFirehoseConfig kinesisFirehoseConfig
```
      The configuration of the Kinesis Firehose delivery stream.
- Class com.amazonaws.services.connect.model.InstanceSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the instance.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the instance.
    - identityManagementType
```
String identityManagementType
```
      The identity management type of the instance.
    - instanceAlias
```
String instanceAlias
```
      The alias of the instance.
    - createdTime
```
Date createdTime
```
      When the instance was created.
    - serviceRole
```
String serviceRole
```
      The service role of the instance.
    - instanceStatus
```
String instanceStatus
```
      The state of the instance.
    - inboundCallsEnabled
```
Boolean inboundCallsEnabled
```
      Whether inbound calls are enabled.
    - outboundCallsEnabled
```
Boolean outboundCallsEnabled
```
      Whether outbound calls are enabled.
- Class com.amazonaws.services.connect.model.IntegrationAssociationSummary extends Object implements Serializable
  - Serialized Fields
    - integrationAssociationId
```
String integrationAssociationId
```
      The identifier for the AppIntegration association.
    - integrationAssociationArn
```
String integrationAssociationArn
```
      The Amazon Resource Name (ARN) for the AppIntegration association.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - integrationType
```
String integrationType
```
      The integration type.
    - integrationArn
```
String integrationArn
```
      The Amazon Resource Name (ARN) for the AppIntegration.
    - sourceApplicationUrl
```
String sourceApplicationUrl
```
      The URL for the external application.
    - sourceApplicationName
```
String sourceApplicationName
```
      The user-provided, friendly name for the external application.
    - sourceType
```
String sourceType
```
      The name of the source.
- Class com.amazonaws.services.connect.model.InternalServiceException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.InvalidContactFlowException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
  - Serialized Fields
    - problems
```
List<E> problems
```
      The problems with the contact flow. Please fix before trying again.
- Class com.amazonaws.services.connect.model.InvalidContactFlowModuleException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
  - Serialized Fields
    - problems
```
List<E> problems
```
- Class com.amazonaws.services.connect.model.InvalidParameterException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.InvalidRequestException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.KinesisFirehoseConfig extends Object implements Serializable
  - Serialized Fields
    - firehoseArn
```
String firehoseArn
```
      The Amazon Resource Name (ARN) of the delivery stream.
- Class com.amazonaws.services.connect.model.KinesisStreamConfig extends Object implements Serializable
  - Serialized Fields
    - streamArn
```
String streamArn
```
      The Amazon Resource Name (ARN) of the data stream.
- Class com.amazonaws.services.connect.model.KinesisVideoStreamConfig extends Object implements Serializable
  - Serialized Fields
    - prefix
```
String prefix
```
      The prefix of the video stream.
    - retentionPeriodHours
```
Integer retentionPeriodHours
```
      The number of hours data is retained in the stream. Kinesis Video Streams retains the data in a data store that is associated with the stream.
      
      The default value is 0, indicating that the stream does not persist data.
    - encryptionConfig
```
EncryptionConfig encryptionConfig
```
      The encryption configuration.
- Class com.amazonaws.services.connect.model.LexBot extends Object implements Serializable
  - Serialized Fields
    - name
```
String name
```
      The name of the Amazon Lex bot.
    - lexRegion
```
String lexRegion
```
      The Region that the Amazon Lex bot was created in.
- Class com.amazonaws.services.connect.model.LexBotConfig extends Object implements Serializable
  - Serialized Fields
    - lexBot
```
LexBot lexBot
```
    - lexV2Bot
```
LexV2Bot lexV2Bot
```
      Configuration information of an Amazon Lex V2 bot.
- Class com.amazonaws.services.connect.model.LexV2Bot extends Object implements Serializable
  - Serialized Fields
    - aliasArn
```
String aliasArn
```
      The Amazon Resource Name (ARN) of the Amazon Lex V2 bot.
- Class com.amazonaws.services.connect.model.LimitExceededException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.ListAgentStatusesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
    - agentStatusTypes
```
List<E> agentStatusTypes
```
      Available agent status types.
- Class com.amazonaws.services.connect.model.ListAgentStatusesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
    - agentStatusSummaryList
```
List<E> agentStatusSummaryList
```
      A summary of agent statuses.
- Class com.amazonaws.services.connect.model.ListApprovedOriginsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListApprovedOriginsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - origins
```
List<E> origins
```
      The approved origins.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListBotsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
    - lexVersion
```
String lexVersion
```
      The version of Amazon Lex or Amazon Lex V2.
- Class com.amazonaws.services.connect.model.ListBotsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - lexBots
```
List<E> lexBots
```
      The names and Regions of the Amazon Lex or Amazon Lex V2 bots associated with the specified instance.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListContactFlowModulesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
    - contactFlowModuleState
```
String contactFlowModuleState
```
      The state of the contact flow module.
- Class com.amazonaws.services.connect.model.ListContactFlowModulesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - contactFlowModulesSummaryList
```
List<E> contactFlowModulesSummaryList
```
      Information about the contact flow module.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListContactFlowsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactFlowTypes
```
List<E> contactFlowTypes
```
      The type of contact flow.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListContactFlowsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - contactFlowSummaryList
```
List<E> contactFlowSummaryList
```
      Information about the contact flows.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListContactReferencesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactId
```
String contactId
```
      The identifier of the initial contact.
    - referenceTypes
```
List<E> referenceTypes
```
      The type of reference.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
      
      This is not expected to be set, because the value returned in the previous response is always null.
- Class com.amazonaws.services.connect.model.ListContactReferencesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - referenceSummaryList
```
List<E> referenceSummaryList
```
      Information about the contact flows.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
      
      This is always returned as null in the response.
- Class com.amazonaws.services.connect.model.ListHoursOfOperationsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListHoursOfOperationsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - hoursOfOperationSummaryList
```
List<E> hoursOfOperationSummaryList
```
      Information about the hours of operation.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListInstanceAttributesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListInstanceAttributesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - attributes
```
List<E> attributes
```
      The attribute types.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListInstancesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListInstancesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - instanceSummaryList
```
List<E> instanceSummaryList
```
      Information about the instances.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListInstanceStorageConfigsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - resourceType
```
String resourceType
```
      A valid resource type.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListInstanceStorageConfigsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - storageConfigs
```
List<E> storageConfigs
```
      A valid storage type.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListIntegrationAssociationsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - integrationType
```
String integrationType
```
      The integration type.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListIntegrationAssociationsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - integrationAssociationSummaryList
```
List<E> integrationAssociationSummaryList
```
      The associations.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListLambdaFunctionsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListLambdaFunctionsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - lambdaFunctions
```
List<E> lambdaFunctions
```
      The Lambdafunction ARNs associated with the specified instance.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListLexBotsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page. If no value is specified, the default is 10.
- Class com.amazonaws.services.connect.model.ListLexBotsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - lexBots
```
List<E> lexBots
```
      The names and Regions of the Amazon Lex bots associated with the specified instance.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListPhoneNumbersRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - phoneNumberTypes
```
List<E> phoneNumberTypes
```
      The type of phone number.
    - phoneNumberCountryCodes
```
List<E> phoneNumberCountryCodes
```
      The ISO country code.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListPhoneNumbersResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - phoneNumberSummaryList
```
List<E> phoneNumberSummaryList
```
      Information about the phone numbers.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListPromptsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListPromptsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - promptSummaryList
```
List<E> promptSummaryList
```
      Information about the prompts.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListQueueQuickConnectsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - queueId
```
String queueId
```
      The identifier for the queue.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListQueueQuickConnectsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
    - quickConnectSummaryList
```
List<E> quickConnectSummaryList
```
      Information about the quick connects.
- Class com.amazonaws.services.connect.model.ListQueuesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - queueTypes
```
List<E> queueTypes
```
      The type of queue.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListQueuesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - queueSummaryList
```
List<E> queueSummaryList
```
      Information about the queues.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListQuickConnectsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
    - quickConnectTypes
```
List<E> quickConnectTypes
```
      The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
- Class com.amazonaws.services.connect.model.ListQuickConnectsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - quickConnectSummaryList
```
List<E> quickConnectSummaryList
```
      Information about the quick connects.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListRoutingProfileQueuesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListRoutingProfileQueuesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
    - routingProfileQueueConfigSummaryList
```
List<E> routingProfileQueueConfigSummaryList
```
      Information about the routing profiles.
- Class com.amazonaws.services.connect.model.ListRoutingProfilesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListRoutingProfilesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - routingProfileSummaryList
```
List<E> routingProfileSummaryList
```
      Information about the routing profiles.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListSecurityKeysRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListSecurityKeysResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - securityKeys
```
List<E> securityKeys
```
      The security keys.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListSecurityProfilePermissionsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - securityProfileId
```
String securityProfileId
```
      The identifier for the security profle.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListSecurityProfilePermissionsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - permissions
```
List<E> permissions
```
      The permissions granted to the security profile.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListSecurityProfilesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListSecurityProfilesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - securityProfileSummaryList
```
List<E> securityProfileSummaryList
```
      Information about the security profiles.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListTagsForResourceRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - resourceArn
```
String resourceArn
```
      The Amazon Resource Name (ARN) of the resource.
- Class com.amazonaws.services.connect.model.ListTagsForResourceResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - tags
```
Map<K,V> tags
```
      Information about the tags.
- Class com.amazonaws.services.connect.model.ListUseCasesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - integrationAssociationId
```
String integrationAssociationId
```
      The identifier for the integration association.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListUseCasesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - useCaseSummaryList
```
List<E> useCaseSummaryList
```
      The use cases.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListUserHierarchyGroupsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListUserHierarchyGroupsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - userHierarchyGroupSummaryList
```
List<E> userHierarchyGroupSummaryList
```
      Information about the hierarchy groups.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.ListUsersRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - nextToken
```
String nextToken
```
      The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
    - maxResults
```
Integer maxResults
```
      The maximum number of results to return per page.
- Class com.amazonaws.services.connect.model.ListUsersResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - userSummaryList
```
List<E> userSummaryList
```
      Information about the users.
    - nextToken
```
String nextToken
```
      If there are additional results, this is the token for the next set of results.
- Class com.amazonaws.services.connect.model.MediaConcurrency extends Object implements Serializable
  - Serialized Fields
    - channel
```
String channel
```
      The channels that agents can handle in the Contact Control Panel (CCP).
    - concurrency
```
Integer concurrency
```
      The number of contacts an agent can have on a channel simultaneously.
      
      Valid Range for VOICE: Minimum value of 1. Maximum value of 1.
      
      Valid Range for CHAT: Minimum value of 1. Maximum value of 10.
      
      Valid Range for TASK: Minimum value of 1. Maximum value of 10.
- Class com.amazonaws.services.connect.model.OutboundCallerConfig extends Object implements Serializable
  - Serialized Fields
    - outboundCallerIdName
```
String outboundCallerIdName
```
      The caller ID name.
    - outboundCallerIdNumberId
```
String outboundCallerIdNumberId
```
      The caller ID number.
    - outboundFlowId
```
String outboundFlowId
```
      The outbound whisper flow to be used during an outbound call.
- Class com.amazonaws.services.connect.model.OutboundContactNotPermittedException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.ParticipantDetails extends Object implements Serializable
  - Serialized Fields
    - displayName
```
String displayName
```
      Display name of the participant.
- Class com.amazonaws.services.connect.model.PhoneNumberQuickConnectConfig extends Object implements Serializable
  - Serialized Fields
    - phoneNumber
```
String phoneNumber
```
      The phone number in E.164 format.
- Class com.amazonaws.services.connect.model.PhoneNumberSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the phone number.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the phone number.
    - phoneNumber
```
String phoneNumber
```
      The phone number.
    - phoneNumberType
```
String phoneNumberType
```
      The type of phone number.
    - phoneNumberCountryCode
```
String phoneNumberCountryCode
```
      The ISO country code.
- Class com.amazonaws.services.connect.model.ProblemDetail extends Object implements Serializable
  - Serialized Fields
    - message
```
String message
```
      The problem detail's message.
- Class com.amazonaws.services.connect.model.PromptSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the prompt.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the prompt.
    - name
```
String name
```
      The name of the prompt.
- Class com.amazonaws.services.connect.model.Queue extends Object implements Serializable
  - Serialized Fields
    - name
```
String name
```
      The name of the queue.
    - queueArn
```
String queueArn
```
      The Amazon Resource Name (ARN) for the queue.
    - queueId
```
String queueId
```
      The identifier for the queue.
    - description
```
String description
```
      The description of the queue.
    - outboundCallerConfig
```
OutboundCallerConfig outboundCallerConfig
```
      The outbound caller ID name, number, and outbound whisper flow.
    - hoursOfOperationId
```
String hoursOfOperationId
```
      The identifier for the hours of operation.
    - maxContacts
```
Integer maxContacts
```
      The maximum number of contacts that can be in the queue before it is considered full.
    - status
```
String status
```
      The status of the queue.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.QueueInfo extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the agent who accepted the contact.
    - enqueueTimestamp
```
Date enqueueTimestamp
```
      The timestamp when the contact was added to the queue.
- Class com.amazonaws.services.connect.model.QueueQuickConnectConfig extends Object implements Serializable
  - Serialized Fields
    - queueId
```
String queueId
```
      The identifier for the queue.
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow.
- Class com.amazonaws.services.connect.model.QueueReference extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the queue.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the queue.
- Class com.amazonaws.services.connect.model.QueueSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the queue.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the queue.
    - name
```
String name
```
      The name of the queue.
    - queueType
```
String queueType
```
      The type of queue.
- Class com.amazonaws.services.connect.model.QuickConnect extends Object implements Serializable
  - Serialized Fields
    - quickConnectARN
```
String quickConnectARN
```
      The Amazon Resource Name (ARN) of the quick connect.
    - quickConnectId
```
String quickConnectId
```
      The identifier for the quick connect.
    - name
```
String name
```
      The name of the quick connect.
    - description
```
String description
```
      The description.
    - quickConnectConfig
```
QuickConnectConfig quickConnectConfig
```
      Contains information about the quick connect.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.QuickConnectConfig extends Object implements Serializable
  - Serialized Fields
    - quickConnectType
```
String quickConnectType
```
      The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
    - userConfig
```
UserQuickConnectConfig userConfig
```
      The user configuration. This is required only if QuickConnectType is USER.
    - queueConfig
```
QueueQuickConnectConfig queueConfig
```
      The queue configuration. This is required only if QuickConnectType is QUEUE.
    - phoneConfig
```
PhoneNumberQuickConnectConfig phoneConfig
```
      The phone configuration. This is required only if QuickConnectType is PHONE_NUMBER.
- Class com.amazonaws.services.connect.model.QuickConnectSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier for the quick connect.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the quick connect.
    - name
```
String name
```
      The name of the quick connect.
    - quickConnectType
```
String quickConnectType
```
      The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
- Class com.amazonaws.services.connect.model.Reference extends Object implements Serializable
  - Serialized Fields
    - value
```
String value
```
      A valid value for the reference. For example, for a URL reference, a formatted URL that is displayed to an agent in the Contact Control Panel (CCP).
    - type
```
String type
```
      The type of the reference. Only URL type can be added or updated on a contact.
- Class com.amazonaws.services.connect.model.ReferenceSummary extends Object implements Serializable
  - Serialized Fields
    - url
```
UrlReference url
```
      Information about the URL reference if the referenceType is URL. Otherwise, null.
    - attachment
```
AttachmentReference attachment
```
      Information about the attachment reference if the referenceType is ATTACHMENT. Otherwise, null.
- Class com.amazonaws.services.connect.model.ResourceConflictException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.ResourceInUseException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
  - Serialized Fields
    - resourceType
```
String resourceType
```
      The type of resource.
    - resourceId
```
String resourceId
```
      The identifier for the resource.
- Class com.amazonaws.services.connect.model.ResourceNotFoundException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.ResumeContactRecordingRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactId
```
String contactId
```
      The identifier of the contact.
    - initialContactId
```
String initialContactId
```
      The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- Class com.amazonaws.services.connect.model.ResumeContactRecordingResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.RoutingProfile extends Object implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - name
```
String name
```
      The name of the routing profile.
    - routingProfileArn
```
String routingProfileArn
```
      The Amazon Resource Name (ARN) of the routing profile.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile.
    - description
```
String description
```
      The description of the routing profile.
    - mediaConcurrencies
```
List<E> mediaConcurrencies
```
      The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
    - defaultOutboundQueueId
```
String defaultOutboundQueueId
```
      The identifier of the default outbound queue for this routing profile.
    - tags
```
Map<K,V> tags
```
      One or more tags.
- Class com.amazonaws.services.connect.model.RoutingProfileQueueConfig extends Object implements Serializable
  - Serialized Fields
    - queueReference
```
RoutingProfileQueueReference queueReference
```
      Contains information about a queue resource.
    - priority
```
Integer priority
```
      The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.
    - delay
```
Integer delay
```
      The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.
- Class com.amazonaws.services.connect.model.RoutingProfileQueueConfigSummary extends Object implements Serializable
  - Serialized Fields
    - queueId
```
String queueId
```
      The identifier for the queue.
    - queueArn
```
String queueArn
```
      The Amazon Resource Name (ARN) of the queue.
    - queueName
```
String queueName
```
      The name of the queue.
    - priority
```
Integer priority
```
      The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.
    - delay
```
Integer delay
```
      The delay, in seconds, that a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.
    - channel
```
String channel
```
      The channels this queue supports.
- Class com.amazonaws.services.connect.model.RoutingProfileQueueReference extends Object implements Serializable
  - Serialized Fields
    - queueId
```
String queueId
```
      The identifier for the queue.
    - channel
```
String channel
```
      The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
- Class com.amazonaws.services.connect.model.RoutingProfileSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the routing profile.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the routing profile.
    - name
```
String name
```
      The name of the routing profile.
- Class com.amazonaws.services.connect.model.S3Config extends Object implements Serializable
  - Serialized Fields
    - bucketName
```
String bucketName
```
      The S3 bucket name.
    - bucketPrefix
```
String bucketPrefix
```
      The S3 bucket prefix.
    - encryptionConfig
```
EncryptionConfig encryptionConfig
```
      The Amazon S3 encryption configuration.
- Class com.amazonaws.services.connect.model.SecurityKey extends Object implements Serializable
  - Serialized Fields
    - associationId
```
String associationId
```
      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
    - key
```
String key
```
      The key of the security key.
    - creationTime
```
Date creationTime
```
      When the security key was created.
- Class com.amazonaws.services.connect.model.SecurityProfile extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier for the security profile.
    - organizationResourceId
```
String organizationResourceId
```
      The organization resource identifier for the security profile.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) for the secruity profile.
    - securityProfileName
```
String securityProfileName
```
      The name for the security profile.
    - description
```
String description
```
      The description of the security profile.
    - tags
```
Map<K,V> tags
```
      The tags used to organize, track, or control access for this resource.
- Class com.amazonaws.services.connect.model.SecurityProfileSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the security profile.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the security profile.
    - name
```
String name
```
      The name of the security profile.
- Class com.amazonaws.services.connect.model.ServiceQuotaExceededException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.StartChatContactRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow for initiating the chat. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
      
      arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/ 846ec553-a005-41c0-8341-xxxxxxxxxxxx
    - attributes
```
Map<K,V> attributes
```
      A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in contact flows just like any other contact attributes.
      
      There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
    - participantDetails
```
ParticipantDetails participantDetails
```
      Information identifying the participant.
    - initialMessage
```
ChatMessage initialMessage
```
      The initial message to be sent to the newly created chat.
    - clientToken
```
String clientToken
```
      A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- Class com.amazonaws.services.connect.model.StartChatContactResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - contactId
```
String contactId
```
      The identifier of this contact within the Amazon Connect instance.
    - participantId
```
String participantId
```
      The identifier for a chat participant. The participantId for a chat participant is the same throughout the chat lifecycle.
    - participantToken
```
String participantToken
```
      The token used by the chat participant to call CreateParticipantConnection. The participant token is valid for the lifetime of a chat participant.
- Class com.amazonaws.services.connect.model.StartContactRecordingRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactId
```
String contactId
```
      The identifier of the contact.
    - initialContactId
```
String initialContactId
```
      The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
    - voiceRecordingConfiguration
```
VoiceRecordingConfiguration voiceRecordingConfiguration
```
      The person being recorded.
- Class com.amazonaws.services.connect.model.StartContactRecordingResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.StartContactStreamingRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactId
```
String contactId
```
      The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
    - chatStreamingConfiguration
```
ChatStreamingConfiguration chatStreamingConfiguration
```
      The streaming configuration, such as the Amazon SNS streaming endpoint.
    - clientToken
```
String clientToken
```
      A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
- Class com.amazonaws.services.connect.model.StartContactStreamingResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - streamingId
```
String streamingId
```
      The identifier of the streaming configuration enabled.
- Class com.amazonaws.services.connect.model.StartOutboundVoiceContactRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - destinationPhoneNumber
```
String destinationPhoneNumber
```
      The phone number of the customer, in E.164 format.
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow for the outbound call. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
      
      arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/ 846ec553-a005-41c0-8341-xxxxxxxxxxxx
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - clientToken
```
String clientToken
```
      A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned.
    - sourcePhoneNumber
```
String sourcePhoneNumber
```
      The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.
    - queueId
```
String queueId
```
      The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the contact flow is used. If you do not specify a queue, you must specify a source phone number.
    - attributes
```
Map<K,V> attributes
```
      A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
      
      There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
    - answerMachineDetectionConfig
```
AnswerMachineDetectionConfig answerMachineDetectionConfig
```
      Configuration of the answering machine detection for this outbound call.
    - campaignId
```
String campaignId
```
      The campaign identifier of the outbound communication.
    - trafficType
```
String trafficType
```
      Denotes the class of traffic. Calls with different traffic types are handled differently by Amazon Connect. The default value is GENERAL. Use CAMPAIGN if EnableAnswerMachineDetection is set to true. For all other cases, use GENERAL.
- Class com.amazonaws.services.connect.model.StartOutboundVoiceContactResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - contactId
```
String contactId
```
      The identifier of this contact within the Amazon Connect instance.
- Class com.amazonaws.services.connect.model.StartTaskContactRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - previousContactId
```
String previousContactId
```
      The identifier of the previous chat, voice, or task contact.
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the contact flow. On the contact flow page, under the name of the contact flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
      
      arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/ 846ec553-a005-41c0-8341-xxxxxxxxxxxx
    - attributes
```
Map<K,V> attributes
```
      A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in contact flows just like any other contact attributes.
      
      There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
    - name
```
String name
```
      The name of a task that is shown to an agent in the Contact Control Panel (CCP).
    - references
```
Map<K,V> references
```
      A formatted URL that is shown to an agent in the Contact Control Panel (CCP).
    - description
```
String description
```
      A description of the task that is shown to an agent in the Contact Control Panel (CCP).
    - clientToken
```
String clientToken
```
      A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
    - scheduledTime
```
Date scheduledTime
```
      The timestamp, in Unix Epoch seconds format, at which to start running the inbound contact flow. The scheduled time cannot be in the past. It must be within up to 6 days in future.
- Class com.amazonaws.services.connect.model.StartTaskContactResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
  - Serialized Fields
    - contactId
```
String contactId
```
      The identifier of this contact within the Amazon Connect instance.
- Class com.amazonaws.services.connect.model.StopContactRecordingRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactId
```
String contactId
```
      The identifier of the contact.
    - initialContactId
```
String initialContactId
```
      The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- Class com.amazonaws.services.connect.model.StopContactRecordingResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.StopContactRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - contactId
```
String contactId
```
      The ID of the contact.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.StopContactResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.StopContactStreamingRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactId
```
String contactId
```
      The identifier of the contact. This is the identifier of the contact that is associated with the first interaction with the contact center.
    - streamingId
```
String streamingId
```
      The identifier of the streaming configuration enabled.
- Class com.amazonaws.services.connect.model.StopContactStreamingResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.SuspendContactRecordingRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactId
```
String contactId
```
      The identifier of the contact.
    - initialContactId
```
String initialContactId
```
      The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
- Class com.amazonaws.services.connect.model.SuspendContactRecordingResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.TagResourceRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - resourceArn
```
String resourceArn
```
      The Amazon Resource Name (ARN) of the resource.
    - tags
```
Map<K,V> tags
```
      One or more tags. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
- Class com.amazonaws.services.connect.model.TagResourceResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.Threshold extends Object implements Serializable
  - Serialized Fields
    - comparison
```
String comparison
```
      The type of comparison. Only "less than" (LT) comparisons are supported.
    - thresholdValue
```
Double thresholdValue
```
      The threshold value to compare.
- Class com.amazonaws.services.connect.model.ThrottlingException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.UntagResourceRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - resourceArn
```
String resourceArn
```
      The Amazon Resource Name (ARN) of the resource.
    - tagKeys
```
List<E> tagKeys
```
      The tag keys.
- Class com.amazonaws.services.connect.model.UntagResourceResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateAgentStatusRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - agentStatusId
```
String agentStatusId
```
      The identifier of the agent status.
    - name
```
String name
```
      The name of the agent status.
    - description
```
String description
```
      The description of the agent status.
    - state
```
String state
```
      The state of the agent status.
    - displayOrder
```
Integer displayOrder
```
      The display order of the agent status.
    - resetOrderNumber
```
Boolean resetOrderNumber
```
      A number indicating the reset order of the agent status.
- Class com.amazonaws.services.connect.model.UpdateAgentStatusResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateContactAttributesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - initialContactId
```
String initialContactId
```
      The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - attributes
```
Map<K,V> attributes
```
      The Amazon Connect attributes. These attributes can be accessed in contact flows just like any other contact attributes.
      
      You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
- Class com.amazonaws.services.connect.model.UpdateContactAttributesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateContactFlowContentRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance.
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow.
    - content
```
String content
```
      The JSON string that represents contact flow’s content. For an example, see Example contact flow in Amazon Connect Flow language in the Amazon Connect Administrator Guide.
- Class com.amazonaws.services.connect.model.UpdateContactFlowContentResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateContactFlowMetadataRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow.
    - name
```
String name
```
      TThe name of the contact flow.
    - description
```
String description
```
      The description of the contact flow.
    - contactFlowState
```
String contactFlowState
```
      The state of contact flow.
- Class com.amazonaws.services.connect.model.UpdateContactFlowMetadataResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateContactFlowModuleContentRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactFlowModuleId
```
String contactFlowModuleId
```
      The identifier of the contact flow module.
    - content
```
String content
```
      The content of the contact flow module.
- Class com.amazonaws.services.connect.model.UpdateContactFlowModuleContentResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateContactFlowModuleMetadataRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactFlowModuleId
```
String contactFlowModuleId
```
      The identifier of the contact flow module.
    - name
```
String name
```
      The name of the contact flow module.
    - description
```
String description
```
      The description of the contact flow module.
    - state
```
String state
```
      The state of contact flow module.
- Class com.amazonaws.services.connect.model.UpdateContactFlowModuleMetadataResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateContactFlowNameRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance.
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow.
    - name
```
String name
```
      The name of the contact flow.
    - description
```
String description
```
      The description of the contact flow.
- Class com.amazonaws.services.connect.model.UpdateContactFlowNameResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateContactRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactId
```
String contactId
```
      The identifier of the contact. This is the identifier of the contact associated with the first interaction with your contact center.
    - name
```
String name
```
      The name of the contact.
    - description
```
String description
```
      The description of the contact.
    - references
```
Map<K,V> references
```
      A formatted URL that is shown to an agent in the Contact Control Panel (CCP).
- Class com.amazonaws.services.connect.model.UpdateContactResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateContactScheduleRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - contactId
```
String contactId
```
      The identifier of the contact.
    - scheduledTime
```
Date scheduledTime
```
      The timestamp, in Unix Epoch seconds format, at which to start running the inbound contact flow. The scheduled time cannot be in the past. It must be within up to 6 days in future.
- Class com.amazonaws.services.connect.model.UpdateContactScheduleResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateHoursOfOperationRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - hoursOfOperationId
```
String hoursOfOperationId
```
      The identifier of the hours of operation.
    - name
```
String name
```
      The name of the hours of operation.
    - description
```
String description
```
      The description of the hours of operation.
    - timeZone
```
String timeZone
```
      The time zone of the hours of operation.
    - config
```
List<E> config
```
      Configuration information of the hours of operation.
- Class com.amazonaws.services.connect.model.UpdateHoursOfOperationResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateInstanceAttributeRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - attributeType
```
String attributeType
```
      The type of attribute.
      
      Only allowlisted customers can consume USE_CUSTOM_TTS_VOICES. To access this feature, contact AWS Support for allowlisting.
    - value
```
String value
```
      The value for the attribute. Maximum character limit is 100.
- Class com.amazonaws.services.connect.model.UpdateInstanceAttributeResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateInstanceStorageConfigRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - associationId
```
String associationId
```
      The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
    - resourceType
```
String resourceType
```
      A valid resource type.
    - storageConfig
```
InstanceStorageConfig storageConfig
```
- Class com.amazonaws.services.connect.model.UpdateInstanceStorageConfigResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateQueueHoursOfOperationRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - queueId
```
String queueId
```
      The identifier for the queue.
    - hoursOfOperationId
```
String hoursOfOperationId
```
      The identifier for the hours of operation.
- Class com.amazonaws.services.connect.model.UpdateQueueHoursOfOperationResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateQueueMaxContactsRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - queueId
```
String queueId
```
      The identifier for the queue.
    - maxContacts
```
Integer maxContacts
```
      The maximum number of contacts that can be in the queue before it is considered full.
- Class com.amazonaws.services.connect.model.UpdateQueueMaxContactsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateQueueNameRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - queueId
```
String queueId
```
      The identifier for the queue.
    - name
```
String name
```
      The name of the queue.
    - description
```
String description
```
      The description of the queue.
- Class com.amazonaws.services.connect.model.UpdateQueueNameResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateQueueOutboundCallerConfigRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - queueId
```
String queueId
```
      The identifier for the queue.
    - outboundCallerConfig
```
OutboundCallerConfig outboundCallerConfig
```
      The outbound caller ID name, number, and outbound whisper flow.
- Class com.amazonaws.services.connect.model.UpdateQueueOutboundCallerConfigResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateQueueStatusRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - queueId
```
String queueId
```
      The identifier for the queue.
    - status
```
String status
```
      The status of the queue.
- Class com.amazonaws.services.connect.model.UpdateQueueStatusResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateQuickConnectConfigRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - quickConnectId
```
String quickConnectId
```
      The identifier for the quick connect.
    - quickConnectConfig
```
QuickConnectConfig quickConnectConfig
```
      Information about the configuration settings for the quick connect.
- Class com.amazonaws.services.connect.model.UpdateQuickConnectConfigResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateQuickConnectNameRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - quickConnectId
```
String quickConnectId
```
      The identifier for the quick connect.
    - name
```
String name
```
      The name of the quick connect.
    - description
```
String description
```
      The description of the quick connect.
- Class com.amazonaws.services.connect.model.UpdateQuickConnectNameResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateRoutingProfileConcurrencyRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile.
    - mediaConcurrencies
```
List<E> mediaConcurrencies
```
      The channels that agents can handle in the Contact Control Panel (CCP).
- Class com.amazonaws.services.connect.model.UpdateRoutingProfileConcurrencyResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateRoutingProfileDefaultOutboundQueueRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile.
    - defaultOutboundQueueId
```
String defaultOutboundQueueId
```
      The identifier for the default outbound queue.
- Class com.amazonaws.services.connect.model.UpdateRoutingProfileDefaultOutboundQueueResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateRoutingProfileNameRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile.
    - name
```
String name
```
      The name of the routing profile. Must not be more than 127 characters.
    - description
```
String description
```
      The description of the routing profile. Must not be more than 250 characters.
- Class com.amazonaws.services.connect.model.UpdateRoutingProfileNameResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateRoutingProfileQueuesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile.
    - queueConfigs
```
List<E> queueConfigs
```
      The queues to be updated for this routing profile. Queues must first be associated to the routing profile. You can do this using AssociateRoutingProfileQueues.
- Class com.amazonaws.services.connect.model.UpdateRoutingProfileQueuesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateSecurityProfileRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - description
```
String description
```
      The description of the security profile.
    - permissions
```
List<E> permissions
```
      The permissions granted to a security profile.
    - securityProfileId
```
String securityProfileId
```
      The identifier for the security profle.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.UpdateSecurityProfileResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateUserHierarchyGroupNameRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - name
```
String name
```
      The name of the hierarchy group. Must not be more than 100 characters.
    - hierarchyGroupId
```
String hierarchyGroupId
```
      The identifier of the hierarchy group.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.UpdateUserHierarchyGroupNameResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateUserHierarchyRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - hierarchyGroupId
```
String hierarchyGroupId
```
      The identifier of the hierarchy group.
    - userId
```
String userId
```
      The identifier of the user account.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.UpdateUserHierarchyResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateUserHierarchyStructureRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - hierarchyStructure
```
HierarchyStructureUpdate hierarchyStructure
```
      The hierarchy levels to update.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.UpdateUserHierarchyStructureResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateUserIdentityInfoRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - identityInfo
```
UserIdentityInfo identityInfo
```
      The identity information for the user.
    - userId
```
String userId
```
      The identifier of the user account.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.UpdateUserIdentityInfoResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateUserPhoneConfigRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - phoneConfig
```
UserPhoneConfig phoneConfig
```
      Information about phone configuration settings for the user.
    - userId
```
String userId
```
      The identifier of the user account.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.UpdateUserPhoneConfigResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateUserRoutingProfileRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile for the user.
    - userId
```
String userId
```
      The identifier of the user account.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.UpdateUserRoutingProfileResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UpdateUserSecurityProfilesRequest extends AmazonWebServiceRequest implements Serializable
  - Serialized Fields
    - securityProfileIds
```
List<E> securityProfileIds
```
      The identifiers of the security profiles for the user.
    - userId
```
String userId
```
      The identifier of the user account.
    - instanceId
```
String instanceId
```
      The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
- Class com.amazonaws.services.connect.model.UpdateUserSecurityProfilesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable
- Class com.amazonaws.services.connect.model.UrlReference extends Object implements Serializable
  - Serialized Fields
    - name
```
String name
```
      Identifier of the URL reference.
    - value
```
String value
```
      A valid URL.
- Class com.amazonaws.services.connect.model.UseCase extends Object implements Serializable
  - Serialized Fields
    - useCaseId
```
String useCaseId
```
      The identifier for the use case.
    - useCaseArn
```
String useCaseArn
```
      The Amazon Resource Name (ARN) for the use case.
    - useCaseType
```
String useCaseType
```
      The type of use case to associate to the integration association. Each integration association can have only one of each use case type.
- Class com.amazonaws.services.connect.model.User extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the user account.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the user account.
    - username
```
String username
```
      The user name assigned to the user account.
    - identityInfo
```
UserIdentityInfo identityInfo
```
      Information about the user identity.
    - phoneConfig
```
UserPhoneConfig phoneConfig
```
      Information about the phone configuration for the user.
    - directoryUserId
```
String directoryUserId
```
      The identifier of the user account in the directory used for identity management.
    - securityProfileIds
```
List<E> securityProfileIds
```
      The identifiers of the security profiles for the user.
    - routingProfileId
```
String routingProfileId
```
      The identifier of the routing profile for the user.
    - hierarchyGroupId
```
String hierarchyGroupId
```
      The identifier of the hierarchy group for the user.
    - tags
```
Map<K,V> tags
```
      The tags.
- Class com.amazonaws.services.connect.model.UserIdentityInfo extends Object implements Serializable
  - Serialized Fields
    - firstName
```
String firstName
```
      The first name. This is required if you are using Amazon Connect or SAML for identity management.
    - lastName
```
String lastName
```
      The last name. This is required if you are using Amazon Connect or SAML for identity management.
    - email
```
String email
```
      The email address. If you are using SAML for identity management and include this parameter, an error is returned.
- Class com.amazonaws.services.connect.model.UserNotFoundException extends AmazonConnectException implements Serializable
  
  serialVersionUID:
  
  1L
- Class com.amazonaws.services.connect.model.UserPhoneConfig extends Object implements Serializable
  - Serialized Fields
    - phoneType
```
String phoneType
```
      The phone type.
    - autoAccept
```
Boolean autoAccept
```
      The Auto accept setting.
    - afterContactWorkTimeLimit
```
Integer afterContactWorkTimeLimit
```
      The After Call Work (ACW) timeout setting, in seconds.
    - deskPhoneNumber
```
String deskPhoneNumber
```
      The phone number for the user's desk phone.
- Class com.amazonaws.services.connect.model.UserQuickConnectConfig extends Object implements Serializable
  - Serialized Fields
    - userId
```
String userId
```
      The identifier of the user.
    - contactFlowId
```
String contactFlowId
```
      The identifier of the contact flow.
- Class com.amazonaws.services.connect.model.UserSummary extends Object implements Serializable
  - Serialized Fields
    - id
```
String id
```
      The identifier of the user account.
    - arn
```
String arn
```
      The Amazon Resource Name (ARN) of the user account.
    - username
```
String username
```
      The Amazon Connect user name of the user account.
- Class com.amazonaws.services.connect.model.VoiceRecordingConfiguration extends Object implements Serializable
  - Serialized Fields
    - voiceRecordingTrack
```
String voiceRecordingTrack
```
      Identifies which track is being recorded.

Serialized Form

Package com.amazonaws.services.connect.model

Class com.amazonaws.services.connect.model.AccessDeniedException extends AmazonConnectException implements Serializable

Class com.amazonaws.services.connect.model.AgentInfo extends Object implements Serializable

Serialized Fields

id

connectedToAgentTimestamp

Class com.amazonaws.services.connect.model.AgentStatus extends Object implements Serializable

Serialized Fields

agentStatusARN

agentStatusId

name

description

type

displayOrder

state

tags

Class com.amazonaws.services.connect.model.AgentStatusSummary extends Object implements Serializable

Serialized Fields

id

arn

name

type

Class com.amazonaws.services.connect.model.AmazonConnectException extends AmazonServiceException implements Serializable

Class com.amazonaws.services.connect.model.AnswerMachineDetectionConfig extends Object implements Serializable

Serialized Fields

enableAnswerMachineDetection

awaitAnswerMachinePrompt

Class com.amazonaws.services.connect.model.AssociateApprovedOriginRequest extends AmazonWebServiceRequest implements Serializable

Serialized Fields

instanceId

origin

Class com.amazonaws.services.connect.model.AssociateApprovedOriginResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable

Class com.amazonaws.services.connect.model.AssociateBotRequest extends AmazonWebServiceRequest implements Serializable

Serialized Fields

instanceId

lexBot

lexV2Bot

Class com.amazonaws.services.connect.model.AssociateBotResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable

Class com.amazonaws.services.connect.model.AssociateInstanceStorageConfigRequest extends AmazonWebServiceRequest implements Serializable

Serialized Fields

instanceId

resourceType

storageConfig

Class com.amazonaws.services.connect.model.AssociateInstanceStorageConfigResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable

Serialized Fields

associationId

Class com.amazonaws.services.connect.model.AssociateLambdaFunctionRequest extends AmazonWebServiceRequest implements Serializable

Serialized Fields

instanceId

functionArn

Class com.amazonaws.services.connect.model.AssociateLambdaFunctionResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable

Class com.amazonaws.services.connect.model.AssociateLexBotRequest extends AmazonWebServiceRequest implements Serializable

Serialized Fields

instanceId

lexBot

Class com.amazonaws.services.connect.model.AssociateLexBotResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable

Class com.amazonaws.services.connect.model.AssociateQueueQuickConnectsRequest extends AmazonWebServiceRequest implements Serializable

Serialized Fields

instanceId

queueId

quickConnectIds

Class com.amazonaws.services.connect.model.AssociateQueueQuickConnectsResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable

Class com.amazonaws.services.connect.model.AssociateRoutingProfileQueuesRequest extends AmazonWebServiceRequest implements Serializable

Serialized Fields

instanceId

routingProfileId

queueConfigs

Class com.amazonaws.services.connect.model.AssociateRoutingProfileQueuesResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable

Class com.amazonaws.services.connect.model.AssociateSecurityKeyRequest extends AmazonWebServiceRequest implements Serializable

Serialized Fields

instanceId

key

Class com.amazonaws.services.connect.model.AssociateSecurityKeyResult extends AmazonWebServiceResult<ResponseMetadata> implements Serializable

Serialized Fields

associationId

Class com.amazonaws.services.connect.model.AttachmentReference extends Object implements Serializable

Serialized Fields

name

value