String contactId
The identifier of the contact in this instance of Amazon Connect.
String channel
The channel of the contact.
String initiationMethod
How the contact was initiated.
String agentContactState
The state of the contact.
Date stateStartTimestamp
The epoch timestamp when the contact state started.
Date connectedToAgentTimestamp
The time at which the contact was connected to an agent.
QueueReference queue
String agentStatusARN
The Amazon Resource Name (ARN) of the agent status.
String agentStatusId
The identifier of the agent status.
String name
The name of the agent status.
String description
The description of the agent status.
String type
The type of agent status.
Integer displayOrder
The display order of the agent status.
String state
The state of the agent status.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
Boolean enableAnswerMachineDetection
The flag to indicate if answer machine detection analysis needs to be performed for a voice call. If set to
true, TrafficType must be set as CAMPAIGN.
Boolean awaitAnswerMachinePrompt
Wait for the answering machine prompt.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String languageCode
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
String vocabularyId
The identifier of the custom vocabulary. If this is empty, the default is set to none.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String resourceType
A valid resource type.
InstanceStorageConfig storageConfig
A valid storage type.
String associationId
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
String associationId
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
String streamingEndpointArn
The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The Amazon Resource Name (ARN) of the streaming endpoint that is used to publish real-time message streaming for chat conversations.
String phoneNumberId
A unique identifier for the phone number.
String phoneNumberArn
The Amazon Resource Name (ARN) of the phone number.
String phoneNumber
The phone number. Phone numbers are formatted
[+] [country code] [subscriber number including area code].
String phoneNumberCountryCode
The ISO country code.
String phoneNumberType
The type of phone number.
String phoneNumberDescription
The description of the phone number.
String targetArn
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
PhoneNumberStatus phoneNumberStatus
The status of the phone number.
String targetArn
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to.
String phoneNumber
The phone number you want to claim. Phone numbers are formatted
[+] [country code] [subscriber number including area code].
String phoneNumberDescription
The description of the phone number.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
String arn
The Amazon Resource Name (ARN) for the contact.
String id
The identifier for the contact.
String initialContactId
If this contact is related to other contacts, this is the ID of the initial contact.
String previousContactId
If this contact is not the first contact, this is the ID of the previous contact.
String initiationMethod
Indicates how the contact was initiated.
String name
The name of the contact.
String description
The description of the contact.
String channel
How the contact reached your contact center.
QueueInfo queueInfo
If this contact was queued, this contains information about the queue.
AgentInfo agentInfo
Information about the agent who accepted the contact.
Date initiationTimestamp
The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact
arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when
the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the
transfer was initiated. For API, this is when the request arrived.
Date disconnectTimestamp
The timestamp when the customer endpoint disconnected from Amazon Connect.
Date lastUpdateTimestamp
The timestamp when contact was last updated.
Date scheduledTimestamp
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
List<E> contactStates
A list of up to 9 contact states.
String arn
The Amazon Resource Name (ARN) of the flow.
String id
The identifier of the flow.
String name
The name of the flow.
String type
The type of the flow. For descriptions of the available types, see Choose a flow type in the Amazon Connect Administrator Guide.
String state
The type of flow.
String description
The description of the flow.
String content
The content of the flow.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String arn
The Amazon Resource Name (ARN).
String id
The identifier of the flow module.
String name
The name of the flow module.
String content
The content of the flow module.
String description
The description of the flow module.
String state
The type of flow module.
String status
The status of the flow module.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
List<E> orConditions
A list of conditions which would be applied together with an OR condition.
List<E> andConditions
A list of conditions which would be applied together with an AND condition.
TagCondition tagCondition
A leaf node condition which can be used to specify a tag condition.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String name
The name of the status.
String description
The description of the status.
String state
The state of the status.
Integer displayOrder
The display order of the status.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String name
The name of the flow module.
String description
The description of the flow module.
String content
The content of the flow module.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
String instanceId
The identifier of the Amazon Connect instance.
String name
The name of the flow.
String type
The type of the flow. For descriptions of the available types, see Choose a flow type in the Amazon Connect Administrator Guide.
String description
The description of the flow.
String content
The content of the flow.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String name
The name of the hours of operation.
String description
The description of the hours of operation.
String timeZone
The time zone of the hours of operation.
List<E> config
Configuration information for the hours of operation: day, start time, and end time.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String clientToken
The idempotency token.
String identityManagementType
The type of identity management for your Amazon Connect users.
String instanceAlias
The name for your instance.
String directoryId
The identifier for the directory.
Boolean inboundCallsEnabled
Your contact center handles incoming contacts.
Boolean outboundCallsEnabled
Your contact center allows outbound calls.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String integrationType
The type of information to be ingested.
String integrationArn
The Amazon Resource Name (ARN) of the integration.
When integrating with Amazon Pinpoint, the Amazon Connect and Amazon Pinpoint instances must be in the same account.
String sourceApplicationUrl
The URL for the external application. This field is only required for the EVENT integration type.
String sourceApplicationName
The name of the external application. This field is only required for the EVENT integration type.
String sourceType
The type of the data source. This field is only required for the EVENT integration type.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String name
The name of the queue.
String description
The description of the queue.
OutboundCallerConfig outboundCallerConfig
The outbound caller ID name, number, and outbound whisper flow.
String hoursOfOperationId
The identifier for the hours of operation.
Integer maxContacts
The maximum number of contacts that can be in the queue before it is considered full.
List<E> quickConnectIds
The quick connects available to agents who are working the queue.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String name
The name of the quick connect.
String description
The description of the quick connect.
QuickConnectConfig quickConnectConfig
Configuration settings for the quick connect.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String name
The name of the routing profile. Must not be more than 127 characters.
String description
Description of the routing profile. Must not be more than 250 characters.
String defaultOutboundQueueId
The default outbound queue for the routing profile.
List<E> queueConfigs
The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.
List<E> mediaConcurrencies
The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String securityProfileName
The name of the security profile.
String description
The description of the security profile.
List<E> permissions
Permissions assigned to the security profile. For a list of valid permissions, see List of security profile permissions.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String name
The name of the task template.
String description
The description of the task template.
String contactFlowId
The identifier of the flow that runs by default when a task is created by referencing this template.
TaskTemplateConstraints constraints
Constraints that are applicable to the fields listed.
TaskTemplateDefaults defaults
The default values for fields when a task is created by referencing this template.
String status
Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be
created from ACTIVE templates. If a template is marked as INACTIVE, then a task that
refers to this template cannot be created.
List<E> fields
Fields that are part of the template.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String integrationAssociationId
The identifier for the integration association.
String useCaseType
The type of use case to associate to the integration association. Each integration association can have only one of each use case type.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String name
The name of the user hierarchy group. Must not be more than 100 characters.
String parentGroupId
The identifier for the parent hierarchy group. The user hierarchy is created at level one if the parent group ID is null.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String username
The user name for the account. For instances not using SAML for identity management, the user name can include up to 20 characters. If you are using SAML for identity management, the user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.
String password
The password for the user account. A password is required if you are using Amazon Connect for identity management. Otherwise, it is an error to include a password.
UserIdentityInfo identityInfo
The information about the identity of the user.
UserPhoneConfig phoneConfig
The phone settings for the user.
String directoryUserId
The identifier of the user account in the directory used for identity management. If Amazon Connect cannot access the directory, you can specify this identifier to authenticate users. If you include the identifier, we assume that Amazon Connect cannot access the directory. Otherwise, the identity information is used to authenticate users from your directory.
This parameter is required if you are using an existing directory for identity management in Amazon Connect when Amazon Connect cannot access your directory to authenticate users. If you are using SAML for identity management and include this parameter, an error is returned.
List<E> securityProfileIds
The identifier of the security profile for the user.
String routingProfileId
The identifier of the routing profile for the user.
String hierarchyGroupId
The identifier of the hierarchy group for the user.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. If a create request is received more than once with same client token, subsequent requests return the previous response without creating a vocabulary again.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String vocabularyName
A unique name of the custom vocabulary.
String languageCode
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
String content
The content of the custom vocabulary in plain-text format with a table of values. Each row in the table
represents a word or a phrase, described with Phrase, IPA, SoundsLike, and
DisplayAs fields. Separate the fields with TAB characters. The size limit is 50KB. For more
information, see Create a
custom vocabulary using a table.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String accessToken
An access token generated for a federated user to access Amazon Connect.
Date accessTokenExpiration
A token generated with an expiration time for the session a user is logged in to Amazon Connect.
String refreshToken
Renews a token generated for a user to access the Amazon Connect instance.
Date refreshTokenExpiration
Renews the expiration timer for a generated token.
CurrentMetric metric
Information about the metric.
Double value
The value of the metric.
Dimensions dimensions
The dimensions for the metrics.
List<E> collections
The set of metrics.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String languageCode
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
String vocabularyId
The identifier of the custom vocabulary.
String vocabularyName
A unique name of the custom vocabulary.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
AgentStatus agentStatus
The agent status.
ContactFlowModule contactFlowModule
Information about the flow module.
ContactFlow contactFlow
Information about the flow.
Contact contact
Information about the contact.
HoursOfOperation hoursOfOperation
The hours of operation.
Attribute attribute
The type of attribute.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Instance instance
The name of the instance.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String associationId
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
String resourceType
A valid resource type.
InstanceStorageConfig storageConfig
A valid storage type.
String phoneNumberId
A unique identifier for the phone number.
ClaimedPhoneNumberSummary claimedPhoneNumberSummary
Information about a phone number that's been claimed to your Amazon Connect instance.
Queue queue
The name of the queue.
QuickConnect quickConnect
Information about the quick connect.
RoutingProfile routingProfile
The routing profile.
SecurityProfile securityProfile
The security profile.
HierarchyGroup hierarchyGroup
Information about the hierarchy group.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
HierarchyStructure hierarchyStructure
Information about the hierarchy structure.
User user
Information about the user account and configuration settings.
Vocabulary vocabulary
A list of specific words that you want Contact Lens for Amazon Connect to recognize in your audio input. They are generally domain-specific words and phrases, words that Contact Lens is not recognizing, or proper nouns.
QueueReference queue
Information about the queue for which metrics are returned.
String channel
The channel used for grouping and filters.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String associationId
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
String resourceType
A valid resource type.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String botName
The name of the Amazon Lex bot. Maximum character limit of 50.
String lexRegion
The Region in which the Amazon Lex bot has been created.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String routingProfileId
The identifier of the routing profile.
List<E> queueReferences
The queues to disassociate from this routing profile.
List<E> queues
The queues to use to filter the metrics. You should specify at least one queue, and can specify up to 100 queues
per request. The GetCurrentMetricsData API in particular requires a queue when you include a
Filter in your request.
List<E> channels
The channel to use to filter the metrics.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Filters filters
The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.
List<E> groupings
The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics
returned apply to each queue rather than aggregated for all queues. If you group by CHANNEL, you
should include a Channels filter. VOICE, CHAT, and TASK channels are supported.
If no Grouping is included in the request, a summary of metrics is returned.
List<E> currentMetrics
The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.
Unit: COUNT
Name in real-time metrics report: ACW
Unit: COUNT
Name in real-time metrics report: Available
Unit: COUNT
Name in real-time metrics report: Error
Unit: COUNT
Name in real-time metrics report: NPT (Non-Productive Time)
Unit: COUNT
Name in real-time metrics report: On contact
Unit: COUNT
Name in real-time metrics report: On contact
Unit: COUNT
Name in real-time metrics report: Online
Unit: COUNT
Name in real-time metrics report: Staffed
Unit: COUNT
Name in real-time metrics report: In queue
Unit: COUNT
Name in real-time metrics report: Scheduled
Unit: SECONDS
When you use groupings, Unit says SECONDS and the Value is returned in SECONDS.
When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:
{ "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0
The actual OLDEST_CONTACT_AGE is 24 seconds.
Name in real-time metrics report: Oldest
Unit: COUNT
Name in real-time metrics report: Active
Unit: COUNT
Name in real-time metrics report: Availability
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
Integer maxResults
The maximum number of results to return per page.
String nextToken
If there are additional results, this is the token for the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
List<E> metricResults
Information about the real-time metrics.
Date dataSnapshotTime
The time at which the metrics were retrieved and cached for pagination.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
UserDataFilters filters
Filters up to 100 Queues, or up to 9 ContactStates. The user data is retrieved only for
those users who are associated with the queues and have contacts that are in the specified
ContactState.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Credentials credentials
The credentials to use for federation.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Date startTime
The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.
The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.
Date endTime
The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.
The time range between the start and end time must be less than 24 hours.
Filters filters
The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.
To filter by Queues, enter the queue ID/ARN, not the name of the queue.
List<E> groupings
The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.
If no grouping is specified, a summary of metrics for all queues is returned.
List<E> historicalMetrics
The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.
This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).
Unit: SECONDS
Statistic: AVG
Unit: SECONDS
Statistic: AVG
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: COUNT
Statistic: SUM
Unit: SECONDS
Statistic: AVG
Unit: SECONDS
Statistic: AVG
Unit: SECONDS
Statistic: AVG
Unit: SECONDS
Statistic: AVG
Unit: PERCENT
Statistic: AVG
Unit: SECONDS
Statistic: AVG
Unit: SECONDS
Statistic: MAX
You can include up to 20 SERVICE_LEVEL metrics in a request.
Unit: PERCENT
Statistic: AVG
Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For
Comparison, you must enter LT (for "Less than").
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String nextToken
If there are additional results, this is the token for the next set of results.
The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.
List<E> metricResults
Information about the historical metrics.
If no grouping is specified, a summary of metric data is returned.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String taskTemplateId
A unique identifier for the task template.
String snapshotVersion
The system generated version of a task template that is associated with a task, when the task is created.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String id
A unique identifier for the task template.
String arn
The Amazon Resource Name (ARN).
String name
The name of the task template.
String description
The description of the task template.
String contactFlowId
The identifier of the flow that runs by default when a task is created by referencing this template.
TaskTemplateConstraints constraints
Constraints that are applicable to the fields listed.
TaskTemplateDefaults defaults
The default values for fields when a task is created by referencing this template.
List<E> fields
Fields that are part of the template.
String status
Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be
created from ACTIVE templates. If a template is marked as INACTIVE, then a task that
refers to this template cannot be created.
Date lastModifiedTime
The timestamp when the task template was last modified.
Date createdTime
The timestamp when the task template was created.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String id
The identifier of the hierarchy group.
String arn
The Amazon Resource Name (ARN) of the hierarchy group.
String name
The name of the hierarchy group.
String levelId
The identifier of the level in the hierarchy group.
HierarchyPath hierarchyPath
Information about the levels in the hierarchy group.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String name
The name of the user hierarchy level. Must not be more than 50 characters.
HierarchyGroupSummary levelOne
Information about level one.
HierarchyGroupSummary levelTwo
Information about level two.
HierarchyGroupSummary levelThree
Information about level three.
HierarchyGroupSummary levelFour
Information about level four.
HierarchyGroupSummary levelFive
Information about level five.
HierarchyGroupSummaryReference levelOne
Information about level one.
HierarchyGroupSummaryReference levelTwo
Information about level two.
HierarchyGroupSummaryReference levelThree
Information about level three.
HierarchyGroupSummaryReference levelFour
Information about level four.
HierarchyGroupSummaryReference levelFive
Information about level five.
HierarchyLevel levelOne
Information about level one.
HierarchyLevel levelTwo
Information about level two.
HierarchyLevel levelThree
Information about level three.
HierarchyLevel levelFour
Information about level four.
HierarchyLevel levelFive
Information about level five.
HierarchyLevelUpdate levelOne
The update for level one.
HierarchyLevelUpdate levelTwo
The update for level two.
HierarchyLevelUpdate levelThree
The update for level three.
HierarchyLevelUpdate levelFour
The update for level four.
HierarchyLevelUpdate levelFive
The update for level five.
HistoricalMetric metric
Information about the metric.
Double value
The value of the metric.
Dimensions dimensions
The dimension for the metrics.
List<E> collections
The set of metrics.
String hoursOfOperationId
The identifier for the hours of operation.
String hoursOfOperationArn
The Amazon Resource Name (ARN) for the hours of operation.
String name
The name for the hours of operation.
String description
The description for the hours of operation.
String timeZone
The time zone for the hours of operation.
List<E> config
Configuration information for the hours of operation.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String day
The day that the hours of operation applies to.
HoursOfOperationTimeSlice startTime
The start time that your contact center opens.
HoursOfOperationTimeSlice endTime
The end time that your contact center closes.
String id
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String arn
The Amazon Resource Name (ARN) of the instance.
String identityManagementType
The identity management type.
String instanceAlias
The alias of instance.
Date createdTime
When the instance was created.
String serviceRole
The service role of the instance.
String instanceStatus
The state of the instance.
InstanceStatusReason statusReason
Relevant details why the instance was not successfully created.
Boolean inboundCallsEnabled
Whether inbound calls are enabled.
Boolean outboundCallsEnabled
Whether outbound calls are enabled.
String message
The message.
String associationId
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
String storageType
A valid storage type.
S3Config s3Config
The S3 bucket configuration.
KinesisVideoStreamConfig kinesisVideoStreamConfig
The configuration of the Kinesis video stream.
KinesisStreamConfig kinesisStreamConfig
The configuration of the Kinesis data stream.
KinesisFirehoseConfig kinesisFirehoseConfig
The configuration of the Kinesis Firehose delivery stream.
String id
The identifier of the instance.
String arn
The Amazon Resource Name (ARN) of the instance.
String identityManagementType
The identity management type of the instance.
String instanceAlias
The alias of the instance.
Date createdTime
When the instance was created.
String serviceRole
The service role of the instance.
String instanceStatus
The state of the instance.
Boolean inboundCallsEnabled
Whether inbound calls are enabled.
Boolean outboundCallsEnabled
Whether outbound calls are enabled.
String integrationAssociationId
The identifier for the AppIntegration association.
String integrationAssociationArn
The Amazon Resource Name (ARN) for the AppIntegration association.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String integrationType
The integration type.
String integrationArn
The Amazon Resource Name (ARN) for the AppIntegration.
String sourceApplicationUrl
The URL for the external application.
String sourceApplicationName
The user-provided, friendly name for the external application.
String sourceType
The name of the source.
TaskTemplateFieldIdentifier id
Identifier of the invisible field.
String firehoseArn
The Amazon Resource Name (ARN) of the delivery stream.
String streamArn
The Amazon Resource Name (ARN) of the data stream.
String prefix
The prefix of the video stream.
Integer retentionPeriodHours
The number of hours data is retained in the stream. Kinesis Video Streams retains the data in a data store that is associated with the stream.
The default value is 0, indicating that the stream does not persist data.
EncryptionConfig encryptionConfig
The encryption configuration.
String aliasArn
The Amazon Resource Name (ARN) of the Amazon Lex V2 bot.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
List<E> agentStatusTypes
Available agent status types.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String lexVersion
The version of Amazon Lex or Amazon Lex V2.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String contactFlowModuleState
The state of the flow module.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
List<E> contactFlowTypes
The type of flow.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactId
The identifier of the initial contact.
List<E> referenceTypes
The type of reference.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
This is not expected to be set, because the value returned in the previous response is always null.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String languageCode
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
Integer maxResults
The maximum number of results to return per page.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String resourceType
A valid resource type.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String integrationType
The integration type.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. If no value is specified, the default is 10.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
List<E> phoneNumberTypes
The type of phone number.
List<E> phoneNumberCountryCodes
The ISO country code.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String phoneNumberId
A unique identifier for the phone number.
String phoneNumberArn
The Amazon Resource Name (ARN) of the phone number.
String phoneNumber
The phone number. Phone numbers are formatted
[+] [country code] [subscriber number including area code].
String phoneNumberCountryCode
The ISO country code.
String phoneNumberType
The type of phone number.
String targetArn
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to.
String targetArn
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to. If
TargetArn input is not provided, this API lists numbers claimed to all the Amazon Connect instances
belonging to your account.
Integer maxResults
The maximum number of results to return per page.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
List<E> phoneNumberCountryCodes
The ISO country code.
List<E> phoneNumberTypes
The type of phone number.
String phoneNumberPrefix
The prefix of the phone number. If provided, it must contain + as part of the country code.
String instanceId
The identifier of the Amazon Connect instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String queueId
The identifier for the queue.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
List<E> queueTypes
The type of queue.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
List<E> quickConnectTypes
The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String routingProfileId
The identifier of the routing profile.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String securityProfileId
The identifier for the security profle.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
List<E> permissions
The permissions granted to the security profile. For a complete list of valid permissions, see List of security profile permissions.
String nextToken
If there are additional results, this is the token for the next set of results.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String resourceArn
The Amazon Resource Name (ARN) of the resource.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
It is not expected that you set this because the value returned in the previous response is always null.
Integer maxResults
The maximum number of results to return per page.
It is not expected that you set this.
String status
Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be
created from ACTIVE templates. If a template is marked as INACTIVE, then a task that
refers to this template cannot be created.
String name
The name of the task template.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String integrationAssociationId
The identifier for the integration association.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page. The default MaxResult size is 100.
String channel
The channels that agents can handle in the Contact Control Panel (CCP).
Integer concurrency
The number of contacts an agent can have on a channel simultaneously.
Valid Range for VOICE: Minimum value of 1. Maximum value of 1.
Valid Range for CHAT: Minimum value of 1. Maximum value of 10.
Valid Range for TASK: Minimum value of 1. Maximum value of 10.
String displayName
Display name of the participant.
String phoneNumber
The phone number in E.164 format.
String id
The identifier of the phone number.
String arn
The Amazon Resource Name (ARN) of the phone number.
String phoneNumber
The phone number.
String phoneNumberType
The type of phone number.
String phoneNumberCountryCode
The ISO country code.
String message
The problem detail's message.
String name
The name of the queue.
String queueArn
The Amazon Resource Name (ARN) for the queue.
String queueId
The identifier for the queue.
String description
The description of the queue.
OutboundCallerConfig outboundCallerConfig
The outbound caller ID name, number, and outbound whisper flow.
String hoursOfOperationId
The identifier for the hours of operation.
Integer maxContacts
The maximum number of contacts that can be in the queue before it is considered full.
String status
The status of the queue.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
List<E> orConditions
A list of conditions which would be applied together with an OR condition.
List<E> andConditions
A list of conditions which would be applied together with an AND condition.
StringCondition stringCondition
String queueTypeCondition
The type of queue.
ControlPlaneTagFilter tagFilter
String quickConnectARN
The Amazon Resource Name (ARN) of the quick connect.
String quickConnectId
The identifier for the quick connect.
String name
The name of the quick connect.
String description
The description.
QuickConnectConfig quickConnectConfig
Contains information about the quick connect.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String quickConnectType
The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
UserQuickConnectConfig userConfig
The user configuration. This is required only if QuickConnectType is USER.
QueueQuickConnectConfig queueConfig
The queue configuration. This is required only if QuickConnectType is QUEUE.
PhoneNumberQuickConnectConfig phoneConfig
The phone configuration. This is required only if QuickConnectType is PHONE_NUMBER.
String id
The identifier for the quick connect.
String arn
The Amazon Resource Name (ARN) of the quick connect.
String name
The name of the quick connect.
String quickConnectType
The type of quick connect. In the Amazon Connect console, when you create a quick connect, you are prompted to assign one of the following types: Agent (USER), External (PHONE_NUMBER), or Queue (QUEUE).
TaskTemplateFieldIdentifier id
Identifier of the read-only field.
UrlReference url
Information about the reference when the referenceType is URL. Otherwise, null.
AttachmentReference attachment
Information about the reference when the referenceType is ATTACHMENT. Otherwise, null.
StringReference string
Information about a reference when the referenceType is STRING. Otherwise, null.
NumberReference number
Information about a reference when the referenceType is NUMBER. Otherwise, null.
DateReference date
Information about a reference when the referenceType is DATE. Otherwise, null.
EmailReference email
Information about a reference when the referenceType is EMAIL. Otherwise, null.
TaskTemplateFieldIdentifier id
The unique identifier for the field.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactId
The identifier of the contact.
String initialContactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String name
The name of the routing profile.
String routingProfileArn
The Amazon Resource Name (ARN) of the routing profile.
String routingProfileId
The identifier of the routing profile.
String description
The description of the routing profile.
List<E> mediaConcurrencies
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
String defaultOutboundQueueId
The identifier of the default outbound queue for this routing profile.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
Long numberOfAssociatedQueues
The number of associated queues in routing profile.
Long numberOfAssociatedUsers
The number of associated users in routing profile.
RoutingProfileQueueReference queueReference
Contains information about a queue resource.
Integer priority
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.
Integer delay
The delay, in seconds, a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.
String queueId
The identifier for the queue.
String queueArn
The Amazon Resource Name (ARN) of the queue.
String queueName
The name of the queue.
Integer priority
The order in which contacts are to be handled for the queue. For more information, see Queues: priority and delay.
Integer delay
The delay, in seconds, that a contact should be in the queue before they are routed to an available agent. For more information, see Queues: priority and delay in the Amazon Connect Administrator Guide.
String channel
The channels this queue supports.
List<E> orConditions
A list of conditions which would be applied together with an OR condition.
List<E> andConditions
A list of conditions which would be applied together with an AND condition.
StringCondition stringCondition
ControlPlaneTagFilter tagFilter
String bucketName
The S3 bucket name.
String bucketPrefix
The S3 bucket prefix.
EncryptionConfig encryptionConfig
The Amazon S3 encryption configuration.
String targetArn
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to.
String phoneNumberCountryCode
The ISO country code.
String phoneNumberType
The type of phone number.
String phoneNumberPrefix
The prefix of the phone number. If provided, it must contain + as part of the country code.
Integer maxResults
The maximum number of results to return per page.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
QueueSearchFilter searchFilter
Filters to be applied to search results.
QueueSearchCriteria searchCriteria
The search criteria to be used to return queues.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
RoutingProfileSearchFilter searchFilter
Filters to be applied to search results.
RoutingProfileSearchCriteria searchCriteria
The search criteria to be used to return routing profiles.
List<E> routingProfiles
Information about the routing profiles.
String nextToken
If there are additional results, this is the token for the next set of results.
Long approximateTotalCount
The total number of routing profiles which matched your search query.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
SecurityProfileSearchCriteria searchCriteria
The search criteria to be used to return security profiles.
SecurityProfilesSearchFilter searchFilter
Filters to be applied to search results.
List<E> securityProfiles
Information about the security profiles.
String nextToken
If there are additional results, this is the token for the next set of results.
Long approximateTotalCount
The total number of security profiles which matched your search query.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
Integer maxResults
The maximum number of results to return per page.
UserSearchFilter searchFilter
Filters to be applied to search results.
UserSearchCriteria searchCriteria
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Integer maxResults
The maximum number of results to return per page.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
String state
The current state of the custom vocabulary.
String nameStartsWith
The starting pattern of the name of the vocabulary.
String languageCode
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
String id
The identifier for the security profile.
String organizationResourceId
The organization resource identifier for the security profile.
String arn
The Amazon Resource Name (ARN) for the secruity profile.
String securityProfileName
The name for the security profile.
String description
The description of the security profile.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
List<E> orConditions
A list of conditions which would be applied together with an OR condition.
List<E> andConditions
A list of conditions which would be applied together with an AND condition.
StringCondition stringCondition
String id
The identifier of the security profile.
String organizationResourceId
The organization resource identifier.
String arn
The Amazon Resource Name (ARN) of the security profile.
String securityProfileName
The name of the security profile.
String description
The description of the security profile.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
ControlPlaneTagFilter tagFilter
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactFlowId
The identifier of the flow for initiating the chat. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/ 846ec553-a005-41c0-8341-xxxxxxxxxxxx
Map<K,V> attributes
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes. They can be accessed in flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
ParticipantDetails participantDetails
Information identifying the participant.
ChatMessage initialMessage
The initial message to be sent to the newly created chat.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
Integer chatDurationInMinutes
The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25 hour. The minumum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).
List<E> supportedMessagingContentTypes
The supported chat message content types. Content types can be text/plain or both text/plain and text/markdown.
String contactId
The identifier of this contact within the Amazon Connect instance.
String participantId
The identifier for a chat participant. The participantId for a chat participant is the same throughout the chat lifecycle.
String participantToken
The token used by the chat participant to call CreateParticipantConnection. The participant token is valid for the lifetime of a chat participant.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactId
The identifier of the contact.
String initialContactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
VoiceRecordingConfiguration voiceRecordingConfiguration
The person being recorded.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
ChatStreamingConfiguration chatStreamingConfiguration
The streaming configuration, such as the Amazon SNS streaming endpoint.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
String streamingId
The identifier of the streaming configuration enabled.
String destinationPhoneNumber
The phone number of the customer, in E.164 format.
String contactFlowId
The identifier of the flow for the outbound call. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/ 846ec553-a005-41c0-8341-xxxxxxxxxxxx
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request. The token is valid for 7 days after creation. If a contact is already started, the contact ID is returned.
String sourcePhoneNumber
The phone number associated with the Amazon Connect instance, in E.164 format. If you do not specify a source phone number, you must specify a queue.
String queueId
The queue for the call. If you specify a queue, the phone displayed for caller ID is the phone number specified in the queue. If you do not specify a queue, the queue defined in the flow is used. If you do not specify a queue, you must specify a source phone number.
Map<K,V> attributes
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
AnswerMachineDetectionConfig answerMachineDetectionConfig
Configuration of the answering machine detection for this outbound call.
String campaignId
The campaign identifier of the outbound communication.
String trafficType
Denotes the class of traffic. Calls with different traffic types are handled differently by Amazon Connect. The
default value is GENERAL. Use CAMPAIGN if EnableAnswerMachineDetection is
set to true. For all other cases, use GENERAL.
String contactId
The identifier of this contact within the Amazon Connect instance.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String previousContactId
The identifier of the previous chat, voice, or task contact.
String contactFlowId
The identifier of the flow for initiating the tasks. To see the ContactFlowId in the Amazon Connect console user interface, on the navigation menu go to Routing, Contact Flows. Choose the flow. On the flow page, under the name of the flow, choose Show additional flow information. The ContactFlowId is the last part of the ARN, shown here in bold:
arn:aws:connect:us-west-2:xxxxxxxxxxxx:instance/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/contact-flow/ 846ec553-a005-41c0-8341-xxxxxxxxxxxx
Map<K,V> attributes
A custom key-value pair using an attribute map. The attributes are standard Amazon Connect attributes, and can be accessed in flows just like any other contact attributes.
There can be up to 32,768 UTF-8 bytes across all key-value pairs per contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
String name
The name of a task that is shown to an agent in the Contact Control Panel (CCP).
Map<K,V> references
A formatted URL that is shown to an agent in the Contact Control Panel (CCP).
String description
A description of the task that is shown to an agent in the Contact Control Panel (CCP).
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
Date scheduledTime
The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future.
String taskTemplateId
A unique identifier for the task template.
String quickConnectId
The identifier for the quick connect.
String contactId
The identifier of this contact within the Amazon Connect instance.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactId
The identifier of the contact.
String initialContactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactId
The identifier of the contact. This is the identifier of the contact that is associated with the first interaction with the contact center.
String streamingId
The identifier of the streaming configuration enabled.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactId
The identifier of the contact.
String initialContactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
TaskTemplateFieldIdentifier id
Identifier of a field.
String defaultValue
Default value for the field.
TaskTemplateFieldIdentifier id
The unique identifier for the field.
String description
The description of the field.
String type
Indicates the type of field.
List<E> singleSelectOptions
A list of options for a single select field.
String name
The name of the task template field.
String id
A unique identifier for the task template.
String arn
The Amazon Resource Name (ARN) of the task template.
String name
The name of the task template.
String description
The description of the task template.
String status
Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be
created from ACTIVE templates. If a template is marked as INACTIVE, then a task that
refers to this template cannot be created.
Date lastModifiedTime
The timestamp when the task template was last modified.
Date createdTime
The timestamp when the task template was created.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactId
The identifier of the contact in this instance of Amazon Connect.
String queueId
The identifier for the queue.
String userId
The identifier for the user.
String contactFlowId
The identifier of the flow.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String agentStatusId
The identifier of the agent status.
String name
The name of the agent status.
String description
The description of the agent status.
String state
The state of the agent status.
Integer displayOrder
The display order of the agent status.
Boolean resetOrderNumber
A number indicating the reset order of the agent status.
String initialContactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with the contact center.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
Map<K,V> attributes
The Amazon Connect attributes. These attributes can be accessed in flows just like any other contact attributes.
You can have up to 32,768 UTF-8 bytes across all attributes for a contact. Attribute keys can include only alphanumeric, dash, and underscore characters.
String instanceId
The identifier of the Amazon Connect instance.
String contactFlowId
The identifier of the flow.
String content
The JSON string that represents flow's content. For an example, see Example contact flow in Amazon Connect Flow language in the Amazon Connect Administrator Guide.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactFlowId
The identifier of the flow.
String name
The name of the flow.
String description
The description of the flow.
String contactFlowState
The state of flow.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactFlowModuleId
The identifier of the flow module.
String name
The name of the flow module.
String description
The description of the flow module.
String state
The state of flow module.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactId
The identifier of the contact. This is the identifier of the contact associated with the first interaction with your contact center.
String name
The name of the contact.
String description
The description of the contact.
Map<K,V> references
Well-formed data on contact, shown to agents on Contact Control Panel (CCP).
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String contactId
The identifier of the contact.
Date scheduledTime
The timestamp, in Unix Epoch seconds format, at which to start running the inbound flow. The scheduled time cannot be in the past. It must be within up to 6 days in future.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String hoursOfOperationId
The identifier of the hours of operation.
String name
The name of the hours of operation.
String description
The description of the hours of operation.
String timeZone
The time zone of the hours of operation.
List<E> config
Configuration information of the hours of operation.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String attributeType
The type of attribute.
Only allowlisted customers can consume USE_CUSTOM_TTS_VOICES. To access this feature, contact Amazon Web Services Support for allowlisting.
String value
The value for the attribute. Maximum character limit is 100.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String associationId
The existing association identifier that uniquely identifies the resource type and storage config for the given instance ID.
String resourceType
A valid resource type.
InstanceStorageConfig storageConfig
String phoneNumberId
A unique identifier for the phone number.
String targetArn
The Amazon Resource Name (ARN) for Amazon Connect instances that phone numbers are claimed to.
String clientToken
A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String queueId
The identifier for the queue.
Integer maxContacts
The maximum number of contacts that can be in the queue before it is considered full.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String queueId
The identifier for the queue.
OutboundCallerConfig outboundCallerConfig
The outbound caller ID name, number, and outbound whisper flow.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String quickConnectId
The identifier for the quick connect.
QuickConnectConfig quickConnectConfig
Information about the configuration settings for the quick connect.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String quickConnectId
The identifier for the quick connect.
String name
The name of the quick connect.
String description
The description of the quick connect.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String routingProfileId
The identifier of the routing profile.
List<E> mediaConcurrencies
The channels that agents can handle in the Contact Control Panel (CCP).
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String routingProfileId
The identifier of the routing profile.
String defaultOutboundQueueId
The identifier for the default outbound queue.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String routingProfileId
The identifier of the routing profile.
String name
The name of the routing profile. Must not be more than 127 characters.
String description
The description of the routing profile. Must not be more than 250 characters.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String routingProfileId
The identifier of the routing profile.
List<E> queueConfigs
The queues to be updated for this routing profile. Queues must first be associated to the routing profile. You can do this using AssociateRoutingProfileQueues.
String description
The description of the security profile.
List<E> permissions
The permissions granted to a security profile. For a list of valid permissions, see List of security profile permissions.
String securityProfileId
The identifier for the security profle.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String taskTemplateId
A unique identifier for the task template.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String name
The name of the task template.
String description
The description of the task template.
String contactFlowId
The identifier of the flow that runs by default when a task is created by referencing this template.
TaskTemplateConstraints constraints
Constraints that are applicable to the fields listed.
TaskTemplateDefaults defaults
The default values for fields when a task is created by referencing this template.
String status
Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be
created from ACTIVE templates. If a template is marked as INACTIVE, then a task that
refers to this template cannot be created.
List<E> fields
Fields that are part of the template.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String id
The identifier of the task template resource.
String arn
The Amazon Resource Name (ARN) for the task template resource.
String name
The name of the task template.
String description
The description of the task template.
String contactFlowId
The identifier of the flow that runs by default when a task is created by referencing this template.
TaskTemplateConstraints constraints
Constraints that are applicable to the fields listed.
TaskTemplateDefaults defaults
The default values for fields when a task is created by referencing this template.
List<E> fields
Fields that are part of the template.
String status
Marks a template as ACTIVE or INACTIVE for a task to refer to it. Tasks can only be
created from ACTIVE templates. If a template is marked as INACTIVE, then a task that
refers to this template cannot be created.
Date lastModifiedTime
The timestamp when the task template was last modified.
Date createdTime
The timestamp when the task template was created.
HierarchyStructureUpdate hierarchyStructure
The hierarchy levels to update.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
UserIdentityInfo identityInfo
The identity information for the user.
String userId
The identifier of the user account.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
UserPhoneConfig phoneConfig
Information about phone configuration settings for the user.
String userId
The identifier of the user account.
String instanceId
The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.
String useCaseId
The identifier for the use case.
String useCaseArn
The Amazon Resource Name (ARN) for the use case.
String useCaseType
The type of use case to associate to the integration association. Each integration association can have only one of each use case type.
String id
The identifier of the user account.
String arn
The Amazon Resource Name (ARN) of the user account.
String username
The user name assigned to the user account.
UserIdentityInfo identityInfo
Information about the user identity.
UserPhoneConfig phoneConfig
Information about the phone configuration for the user.
String directoryUserId
The identifier of the user account in the directory used for identity management.
List<E> securityProfileIds
The identifiers of the security profiles for the user.
String routingProfileId
The identifier of the routing profile for the user.
String hierarchyGroupId
The identifier of the hierarchy group for the user.
Map<K,V> tags
The tags.
UserReference user
Information about the user for the data that is returned. It contains resourceId and ARN of the user.
RoutingProfileReference routingProfile
Information about the routing profile that is assigned to the user.
HierarchyPathReference hierarchyPath
Contains information about the levels of a hierarchy group assigned to a user.
AgentStatusReference status
The status of the agent that they manually set in their Contact Control Panel (CCP), or that the supervisor manually changes in the real-time metrics report.
Map<K,V> availableSlotsByChannel
A map of available slots by channel. The key is a channel name. The value is an integer: the available number of slots.
Map<K,V> maxSlotsByChannel
A map of maximum slots by channel. The key is a channel name. The value is an integer: the maximum number of slots. This is calculated from MediaConcurrency of the RoutingProfile assigned to the agent.
Map<K,V> activeSlotsByChannel
A map of active slots by channel. The key is a channel name. The value is an integer: the number of active slots.
List<E> contacts
A list of contact reference information.
List<E> queues
Contains information about a queue resource for which metrics are returned.
ContactFilter contactFilter
A filter for the user data based on the contact information that is associated to the user. It contains a list of contact states.
String firstName
The first name. This is required if you are using Amazon Connect or SAML for identity management.
String lastName
The last name. This is required if you are using Amazon Connect or SAML for identity management.
String email
The email address. If you are using SAML for identity management and include this parameter, an error is returned.
List<E> orConditions
A list of conditions which would be applied together with an OR condition.
List<E> andConditions
A list of conditions which would be applied together with an AND condition.
StringCondition stringCondition
A leaf node condition which can be used to specify a string condition.
HierarchyGroupCondition hierarchyGroupCondition
A leaf node condition which can be used to specify a hierarchy group condition.
ControlPlaneTagFilter tagFilter
String arn
The Amazon Resource Name (ARN) of the user.
String directoryUserId
The directory identifier of the user.
String hierarchyGroupId
The identifier of the user's hierarchy group.
String id
The identifier of the user's summary.
UserIdentityInfoLite identityInfo
The user's first name and last name.
UserPhoneConfig phoneConfig
String routingProfileId
The identifier of the user's routing profile.
List<E> securityProfileIds
The identifiers of the user's security profiles.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String username
The name of the user.
String name
A unique name of the custom vocabulary.
String id
The identifier of the custom vocabulary.
String arn
The Amazon Resource Name (ARN) of the custom vocabulary.
String languageCode
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
String state
The current state of the custom vocabulary.
Date lastModifiedTime
The timestamp when the custom vocabulary was last modified.
String failureReason
The reason why the custom vocabulary was not created.
String content
The content of the custom vocabulary in plain-text format with a table of values. Each row in the table
represents a word or a phrase, described with Phrase, IPA, SoundsLike, and
DisplayAs fields. Separate the fields with TAB characters. For more information, see Create a
custom vocabulary using a table.
Map<K,V> tags
The tags used to organize, track, or control access for this resource. For example, { "tags": {"key1":"value1", "key2":"value2"} }.
String name
A unique name of the custom vocabulary.
String id
The identifier of the custom vocabulary.
String arn
The Amazon Resource Name (ARN) of the custom vocabulary.
String languageCode
The language code of the vocabulary entries. For a list of languages and their corresponding language codes, see What is Amazon Transcribe?
String state
The current state of the custom vocabulary.
Date lastModifiedTime
The timestamp when the custom vocabulary was last modified.
String failureReason
The reason why the custom vocabulary was not created.
String voiceRecordingTrack
Identifies which track is being recorded.
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