| ActionSummary
Information about an action.
|
| ActionType |
| ActivateEvaluationFormRequest |
| ActivateEvaluationFormResult |
| AgentAvailabilityTimer |
| AgentConfig
The distribution of agents between the instance and its replica(s).
|
AgentContactReference
Information about the contact
associated to the user. |
| AgentHierarchyGroup
Information about an agent hierarchy group.
|
| AgentHierarchyGroups
A structure that defines search criteria for contacts using agent hierarchy group levels.
|
| AgentInfo
Information about the agent who accepted the contact.
|
| AgentQualityMetrics
Information about the quality of the Agent's media connection
|
| AgentStatus
Contains information about an agent status.
|
| AgentStatusReference
Information about the agent's status.
|
| AgentStatusState |
| AgentStatusSummary
Summary information for an agent status.
|
| AgentStatusType |
| AllowedCapabilities
Information about the capabilities enabled for participants of the contact.
|
| AmazonConnectException
Base exception for all service exceptions thrown by Amazon Connect Service
|
| AnalyticsDataAssociationResult
This API is in preview release for Amazon Connect and is subject to change.
|
| AnsweringMachineDetectionStatus |
| AnswerMachineDetectionConfig
Configuration of the answering machine detection.
|
| Application
This API is in preview release for Amazon Connect and is subject to change.
|
| ArtifactStatus |
| AssignContactCategoryActionDefinition
This action must be set if TriggerEventSource is one of the following values:
OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable |
OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable.
|
| AssociateAnalyticsDataSetRequest |
| AssociateAnalyticsDataSetResult |
| AssociateApprovedOriginRequest |
| AssociateApprovedOriginResult |
| AssociateBotRequest |
| AssociateBotResult |
| AssociateDefaultVocabularyRequest |
| AssociateDefaultVocabularyResult |
| AssociateFlowRequest |
| AssociateFlowResult |
| AssociateInstanceStorageConfigRequest |
| AssociateInstanceStorageConfigResult |
| AssociateLambdaFunctionRequest |
| AssociateLambdaFunctionResult |
| AssociateLexBotRequest |
| AssociateLexBotResult |
| AssociatePhoneNumberContactFlowRequest |
| AssociatePhoneNumberContactFlowResult |
| AssociateQueueQuickConnectsRequest |
| AssociateQueueQuickConnectsResult |
| AssociateRoutingProfileQueuesRequest |
| AssociateRoutingProfileQueuesResult |
| AssociateSecurityKeyRequest |
| AssociateSecurityKeyResult |
| AssociateTrafficDistributionGroupUserRequest |
| AssociateTrafficDistributionGroupUserResult |
| AssociateUserProficienciesRequest |
| AssociateUserProficienciesResult |
| AttachedFile
Information about the attached file.
|
| AttachedFileError
Error describing a failure to retrieve attached file metadata through BatchGetAttachedFileMetadata action.
|
| AttachedFileInvalidRequestExceptionReason |
| AttachmentReference
Information about a reference when the referenceType is ATTACHMENT.
|
| Attendee
The attendee information, including attendee ID and join token.
|
| Attribute
A toggle for an individual feature at the instance level.
|
| AttributeAndCondition
A list of conditions which would be applied together with an AND condition.
|
| AttributeCondition
An object to specify the predefined attribute condition.
|
| AudioFeatures
Has audio-specific configurations as the operating parameter for Echo Reduction.
|
| AudioQualityMetricsInfo
Contains information for score and potential quality issues for Audio
|
| AvailableNumberSummary
Information about available phone numbers.
|
| BatchAssociateAnalyticsDataSetRequest |
| BatchAssociateAnalyticsDataSetResult |
| BatchDisassociateAnalyticsDataSetRequest |
| BatchDisassociateAnalyticsDataSetResult |
| BatchGetAttachedFileMetadataRequest |
| BatchGetAttachedFileMetadataResult |
| BatchGetFlowAssociationRequest |
| BatchGetFlowAssociationResult |
| BatchPutContactRequest |
| BatchPutContactResult |
| BehaviorType |
| Campaign
Information associated with a campaign.
|
| Channel |
| ChatEvent
Chat integration event containing payload to perform different chat actions such as:
|
| ChatEventType |
| ChatMessage
A chat message.
|
| ChatParticipantRoleConfig
Configuration information for the chat participant role.
|
| ChatStreamingConfiguration
The streaming configuration, such as the Amazon SNS streaming endpoint.
|
| ClaimedPhoneNumberSummary
Information about a phone number that has been claimed to your Amazon Connect instance or traffic distribution group.
|
| ClaimPhoneNumberRequest |
| ClaimPhoneNumberResult |
| Comparison |
| CompleteAttachedFileUploadRequest
Request to CompleteAttachedFileUpload API
|
| CompleteAttachedFileUploadResult
Response from CompleteAttachedFileUpload API
|
| ConnectionData
Information required to join the call.
|
| Contact
Contains information about a contact.
|
| ContactAnalysis
A structure that defines search criteria for contacts using analysis outputs from Amazon Connect Contact Lens.
|
| ContactDataRequest
Request object with information to create a contact.
|
| ContactFilter
Filters user data based on the contact information that is associated to the users.
|
| ContactFlow
Contains information about a flow.
|
| ContactFlowModule
Contains information about a flow module.
|
| ContactFlowModuleSearchCriteria
The search criteria to be used to return flow modules.
|
| ContactFlowModuleSearchFilter
The search criteria to be used to return flow modules.
|
| ContactFlowModuleState |
| ContactFlowModuleStatus |
| ContactFlowModuleSummary
Contains summary information about a flow.
|
| ContactFlowSearchCriteria
The search criteria to be used to return contact flows.
|
| ContactFlowSearchFilter
Filters to be applied to search results.
|
| ContactFlowState |
| ContactFlowStatus |
| ContactFlowSummary
Contains summary information about a flow.
|
| ContactFlowType |
| ContactInitiationMethod |
| ContactSearchSummary
Information of returned contact.
|
| ContactSearchSummaryAgentInfo
Information about the agent who accepted the contact.
|
| ContactSearchSummaryQueueInfo
If this contact was queued, this contains information about the queue.
|
| ContactState |
| ControlPlaneTagFilter
An object that can be used to specify Tag conditions inside the SearchFilter.
|
| ControlPlaneUserAttributeFilter
An object that can be used to specify Tag conditions or Hierarchy Group conditions inside the
SearchFilter.
|
| CreateAgentStatusRequest |
| CreateAgentStatusResult |
| CreateCaseActionDefinition
The CreateCase action definition.
|
| CreateContactFlowModuleRequest |
| CreateContactFlowModuleResult |
| CreateContactFlowRequest |
| CreateContactFlowResult |
| CreatedByInfo
Information on the identity that created the file.
|
| CreateEvaluationFormRequest |
| CreateEvaluationFormResult |
| CreateHoursOfOperationRequest |
| CreateHoursOfOperationResult |
| CreateInstanceRequest |
| CreateInstanceResult |
| CreateIntegrationAssociationRequest |
| CreateIntegrationAssociationResult |
| CreateParticipantRequest |
| CreateParticipantResult |
| CreatePersistentContactAssociationRequest |
| CreatePersistentContactAssociationResult |
| CreatePredefinedAttributeRequest |
| CreatePredefinedAttributeResult |
| CreatePromptRequest |
| CreatePromptResult |
| CreateQueueRequest |
| CreateQueueResult |
| CreateQuickConnectRequest |
| CreateQuickConnectResult |
| CreateRoutingProfileRequest |
| CreateRoutingProfileResult |
| CreateRuleRequest |
| CreateRuleResult |
| CreateSecurityProfileRequest |
| CreateSecurityProfileResult |
| CreateTaskTemplateRequest |
| CreateTaskTemplateResult |
| CreateTrafficDistributionGroupRequest |
| CreateTrafficDistributionGroupResult |
| CreateUseCaseRequest |
| CreateUseCaseResult |
| CreateUserHierarchyGroupRequest |
| CreateUserHierarchyGroupResult |
| CreateUserRequest |
| CreateUserResult |
| CreateViewRequest |
| CreateViewResult |
| CreateViewVersionRequest |
| CreateViewVersionResult |
| CreateVocabularyRequest |
| CreateVocabularyResult |
| Credentials
Contains credentials to use for federation.
|
| CrossChannelBehavior
Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a
contact from a different channel.
|
| CurrentMetric
Contains information about a real-time metric.
|
| CurrentMetricData
Contains the data for a real-time metric.
|
| CurrentMetricName
The current metric names.
|
| CurrentMetricResult
Contains information about a set of real-time metrics.
|
| CurrentMetricSortCriteria
The way to sort the resulting response based on metrics.
|
| Customer
Information about the Customer on the contact.
|
| CustomerQualityMetrics
Information about the quality of the Customer's media connection
|
| CustomerVoiceActivity
Information about customer’s voice activity.
|
| DateReference
Information about a reference when the referenceType is DATE.
|
| DeactivateEvaluationFormRequest |
| DeactivateEvaluationFormResult |
| DefaultVocabulary
Contains information about a default vocabulary.
|
| DeleteAttachedFileRequest
Request to DeleteAttachedFile API
|
| DeleteAttachedFileResult
Response from DeleteAttachedFile API
|
| DeleteContactEvaluationRequest |
| DeleteContactEvaluationResult |
| DeleteContactFlowModuleRequest |
| DeleteContactFlowModuleResult |
| DeleteContactFlowRequest |
| DeleteContactFlowResult |
| DeleteEvaluationFormRequest |
| DeleteEvaluationFormResult |
| DeleteHoursOfOperationRequest |
| DeleteHoursOfOperationResult |
| DeleteInstanceRequest |
| DeleteInstanceResult |
| DeleteIntegrationAssociationRequest |
| DeleteIntegrationAssociationResult |
| DeletePredefinedAttributeRequest |
| DeletePredefinedAttributeResult |
| DeletePromptRequest |
| DeletePromptResult |
| DeleteQueueRequest |
| DeleteQueueResult |
| DeleteQuickConnectRequest |
| DeleteQuickConnectResult |
| DeleteRoutingProfileRequest |
| DeleteRoutingProfileResult |
| DeleteRuleRequest |
| DeleteRuleResult |
| DeleteSecurityProfileRequest |
| DeleteSecurityProfileResult |
| DeleteTaskTemplateRequest |
| DeleteTaskTemplateResult |
| DeleteTrafficDistributionGroupRequest |
| DeleteTrafficDistributionGroupResult |
| DeleteUseCaseRequest |
| DeleteUseCaseResult |
| DeleteUserHierarchyGroupRequest |
| DeleteUserHierarchyGroupResult |
| DeleteUserRequest |
| DeleteUserResult |
| DeleteViewRequest |
| DeleteViewResult |
| DeleteViewVersionRequest |
| DeleteViewVersionResult |
| DeleteVocabularyRequest |
| DeleteVocabularyResult |
| DescribeAgentStatusRequest |
| DescribeAgentStatusResult |
| DescribeContactEvaluationRequest |
| DescribeContactEvaluationResult |
| DescribeContactFlowModuleRequest |
| DescribeContactFlowModuleResult |
| DescribeContactFlowRequest |
| DescribeContactFlowResult |
| DescribeContactRequest |
| DescribeContactResult |
| DescribeEvaluationFormRequest |
| DescribeEvaluationFormResult |
| DescribeHoursOfOperationRequest |
| DescribeHoursOfOperationResult |
| DescribeInstanceAttributeRequest |
| DescribeInstanceAttributeResult |
| DescribeInstanceRequest |
| DescribeInstanceResult |
| DescribeInstanceStorageConfigRequest |
| DescribeInstanceStorageConfigResult |
| DescribePhoneNumberRequest |
| DescribePhoneNumberResult |
| DescribePredefinedAttributeRequest |
| DescribePredefinedAttributeResult |
| DescribePromptRequest |
| DescribePromptResult |
| DescribeQueueRequest |
| DescribeQueueResult |
| DescribeQuickConnectRequest |
| DescribeQuickConnectResult |
| DescribeRoutingProfileRequest |
| DescribeRoutingProfileResult |
| DescribeRuleRequest |
| DescribeRuleResult |
| DescribeSecurityProfileRequest |
| DescribeSecurityProfileResult |
| DescribeTrafficDistributionGroupRequest |
| DescribeTrafficDistributionGroupResult |
| DescribeUserHierarchyGroupRequest |
| DescribeUserHierarchyGroupResult |
| DescribeUserHierarchyStructureRequest |
| DescribeUserHierarchyStructureResult |
| DescribeUserRequest |
| DescribeUserResult |
| DescribeViewRequest |
| DescribeViewResult |
| DescribeVocabularyRequest |
| DescribeVocabularyResult |
| DeviceInfo
Information regarding the device.
|
| Dimensions
Contains information about the dimensions for a set of metrics.
|
| DirectoryType |
| DisassociateAnalyticsDataSetRequest |
| DisassociateAnalyticsDataSetResult |
| DisassociateApprovedOriginRequest |
| DisassociateApprovedOriginResult |
| DisassociateBotRequest |
| DisassociateBotResult |
| DisassociateFlowRequest |
| DisassociateFlowResult |
| DisassociateInstanceStorageConfigRequest |
| DisassociateInstanceStorageConfigResult |
| DisassociateLambdaFunctionRequest |
| DisassociateLambdaFunctionResult |
| DisassociateLexBotRequest |
| DisassociateLexBotResult |
| DisassociatePhoneNumberContactFlowRequest |
| DisassociatePhoneNumberContactFlowResult |
| DisassociateQueueQuickConnectsRequest |
| DisassociateQueueQuickConnectsResult |
| DisassociateRoutingProfileQueuesRequest |
| DisassociateRoutingProfileQueuesResult |
| DisassociateSecurityKeyRequest |
| DisassociateSecurityKeyResult |
| DisassociateTrafficDistributionGroupUserRequest |
| DisassociateTrafficDistributionGroupUserResult |
| DisassociateUserProficienciesRequest |
| DisassociateUserProficienciesResult |
| DisconnectDetails
Information about the call disconnect experience.
|
| DisconnectReason
Contains details about why a contact was disconnected.
|
| DismissUserContactRequest |
| DismissUserContactResult |
| Distribution
Information about a traffic distribution.
|
| DownloadUrlMetadata
Metadata used to download the attached file.
|
| EmailReference
Information about a reference when the referenceType is EMAIL.
|
| EmptyFieldValue
An empty value.
|
| EncryptionConfig
The encryption configuration.
|
| EncryptionType |
| EndAssociatedTasksActionDefinition
End associated tasks related to a case.
|
| Endpoint
Information about the endpoint.
|
| EndpointType |
| ErrorResult
This API is in preview release for Amazon Connect and is subject to change.
|
| Evaluation
Information about a contact evaluation.
|
| EvaluationAnswerData
Information about answer data for a contact evaluation.
|
| EvaluationAnswerInput
Information about input answers for a contact evaluation.
|
| EvaluationAnswerOutput
Information about output answers for a contact evaluation.
|
| EvaluationForm
Information about the evaluation form.
|
| EvaluationFormContent
Information about an evaluation form used in a contact evaluation.
|
| EvaluationFormItem
Information about an item from an evaluation form.
|
| EvaluationFormNumericQuestionAutomation
Information about the automation configuration in numeric questions.
|
| EvaluationFormNumericQuestionOption
Information about the option range used for scoring in numeric questions.
|
| EvaluationFormNumericQuestionProperties
Information about properties for a numeric question in an evaluation form.
|
| EvaluationFormQuestion
Information about a question from an evaluation form.
|
| EvaluationFormQuestionType |
| EvaluationFormQuestionTypeProperties
Information about properties for a question in an evaluation form.
|
| EvaluationFormScoringMode |
| EvaluationFormScoringStatus |
| EvaluationFormScoringStrategy
Information about scoring strategy for an evaluation form.
|
| EvaluationFormSection
Information about a section from an evaluation form.
|
| EvaluationFormSingleSelectQuestionAutomation
Information about the automation configuration in single select questions.
|
| EvaluationFormSingleSelectQuestionAutomationOption
Information about the automation option of a single select question.
|
| EvaluationFormSingleSelectQuestionDisplayMode |
| EvaluationFormSingleSelectQuestionOption
Information about the automation configuration in single select questions.
|
| EvaluationFormSingleSelectQuestionProperties
Information about the options in single select questions.
|
| EvaluationFormSummary
Summary information about an evaluation form.
|
| EvaluationFormVersionStatus |
| EvaluationFormVersionSummary
Summary information about an evaluation form.
|
| EvaluationMetadata
Metadata information about a contact evaluation.
|
| EvaluationNote
Information about notes for a contact evaluation.
|
| EvaluationScore
Information about scores of a contact evaluation item (section or question).
|
| EvaluationStatus |
| EvaluationSummary
Summary information about a contact evaluation.
|
| EventBridgeActionDefinition
The EventBridge action definition.
|
| EventSourceName |
| Expiry
An object to specify the expiration of a routing step.
|
| Expression
A tagged union to specify expression for a routing step.
|
| FailedRequest
Request for which contact failed to be generated.
|
| FailureReasonCode |
| FieldValue
Object for case field values.
|
| FieldValueUnion
Object to store union of Field values.
|
| FileStatusType |
| FileUseCaseType |
| Filters
Contains the filter to apply when retrieving metrics.
|
FilterV2
Contains the filter to apply when retrieving metrics with the GetMetricDataV2 API. |
| FlowAssociationResourceType |
| FlowAssociationSummary
Information about flow associations.
|
| GetAttachedFileRequest
Request to GetAttachedFile API.
|
| GetAttachedFileResult
Response from GetAttachedFile API.
|
| GetContactAttributesRequest |
| GetContactAttributesResult |
| GetCurrentMetricDataRequest |
| GetCurrentMetricDataResult |
| GetCurrentUserDataRequest |
| GetCurrentUserDataResult |
| GetFederationTokenRequest |
| GetFederationTokenResult |
| GetFlowAssociationRequest |
| GetFlowAssociationResult |
| GetMetricDataRequest |
| GetMetricDataResult |
| GetMetricDataV2Request |
| GetMetricDataV2Result |
| GetPromptFileRequest |
| GetPromptFileResult |
| GetTaskTemplateRequest |
| GetTaskTemplateResult |
| GetTrafficDistributionRequest |
| GetTrafficDistributionResult |
| Grouping |
| HierarchyGroup
Contains information about a hierarchy group.
|
| HierarchyGroupCondition
A leaf node condition which can be used to specify a hierarchy group condition.
|
| HierarchyGroupMatchType |
| HierarchyGroups
Information about the agent hierarchy.
|
| HierarchyGroupSummary
Contains summary information about a hierarchy group.
|
| HierarchyGroupSummaryReference
Information about the hierarchy group.
|
| HierarchyLevel
Contains information about a hierarchy level.
|
| HierarchyLevelUpdate
Contains information about the hierarchy level to update.
|
| HierarchyPath
Contains information about the levels of a hierarchy group.
|
| HierarchyPathReference
Information about the levels in the hierarchy group.
|
| HierarchyStructure
Contains information about a hierarchy structure.
|
| HierarchyStructureUpdate
Contains information about the level hierarchy to update.
|
| HistoricalMetric
Contains information about a historical metric.
|
| HistoricalMetricData
Contains the data for a historical metric.
|
| HistoricalMetricName
The historical metric names.
|
| HistoricalMetricResult
Contains information about the historical metrics retrieved.
|
| HoursOfOperation
Information about of the hours of operation.
|
| HoursOfOperationConfig
Contains information about the hours of operation.
|
| HoursOfOperationDays |
| HoursOfOperationSearchCriteria
The search criteria to be used to return hours of operations.
|
| HoursOfOperationSearchFilter
Filters to be applied to search results.
|
| HoursOfOperationSummary
Contains summary information about hours of operation for a contact center.
|
| HoursOfOperationTimeSlice
The start time or end time for an hours of operation.
|
| ImportPhoneNumberRequest |
| ImportPhoneNumberResult |
| Instance
The Amazon Connect instance.
|
| InstanceAttributeType |
| InstanceStatus |
| InstanceStatusReason
Relevant details why the instance was not successfully created.
|
| InstanceStorageConfig
The storage configuration for the instance.
|
| InstanceStorageResourceType |
| InstanceSummary
Information about the instance.
|
| IntegrationAssociationSummary
Contains summary information about the associated AppIntegrations.
|
| IntegrationType |
| IntervalDetails
Information about the interval period to use for returning results.
|
| IntervalPeriod |
| InvalidContactFlowException
The flow is not valid.
|
| InvalidContactFlowModuleException
The problems with the module.
|
| InvalidRequestException
The request is not valid.
|
| InvalidRequestExceptionReason
Reason why the request was invalid.
|
| InvisibleFieldInfo
A field that is invisible to an agent.
|
| KinesisFirehoseConfig
Configuration information of a Kinesis Data Firehose delivery stream.
|
| KinesisStreamConfig
Configuration information of a Kinesis data stream.
|
| KinesisVideoStreamConfig
Configuration information of a Kinesis video stream.
|
| LexBot
Configuration information of an Amazon Lex bot.
|
| LexBotConfig
Configuration information of an Amazon Lex or Amazon Lex V2 bot.
|
| LexV2Bot
Configuration information of an Amazon Lex V2 bot.
|
| LexVersion |
| ListAgentStatusesRequest |
| ListAgentStatusesResult |
| ListAnalyticsDataAssociationsRequest |
| ListAnalyticsDataAssociationsResult |
| ListApprovedOriginsRequest |
| ListApprovedOriginsResult |
| ListBotsRequest |
| ListBotsResult |
| ListContactEvaluationsRequest |
| ListContactEvaluationsResult |
| ListContactFlowModulesRequest |
| ListContactFlowModulesResult |
| ListContactFlowsRequest |
| ListContactFlowsResult |
| ListContactReferencesRequest |
| ListContactReferencesResult |
| ListDefaultVocabulariesRequest |
| ListDefaultVocabulariesResult |
| ListEvaluationFormsRequest |
| ListEvaluationFormsResult |
| ListEvaluationFormVersionsRequest |
| ListEvaluationFormVersionsResult |
| ListFlowAssociationResourceType |
| ListFlowAssociationsRequest |
| ListFlowAssociationsResult |
| ListHoursOfOperationsRequest |
| ListHoursOfOperationsResult |
| ListInstanceAttributesRequest |
| ListInstanceAttributesResult |
| ListInstancesRequest |
| ListInstancesResult |
| ListInstanceStorageConfigsRequest |
| ListInstanceStorageConfigsResult |
| ListIntegrationAssociationsRequest |
| ListIntegrationAssociationsResult |
| ListLambdaFunctionsRequest |
| ListLambdaFunctionsResult |
| ListLexBotsRequest |
| ListLexBotsResult |
| ListPhoneNumbersRequest |
| ListPhoneNumbersResult |
| ListPhoneNumbersSummary
Information about phone numbers that have been claimed to your Amazon Connect instance or traffic distribution group.
|
| ListPhoneNumbersV2Request |
| ListPhoneNumbersV2Result |
| ListPredefinedAttributesRequest |
| ListPredefinedAttributesResult |
| ListPromptsRequest |
| ListPromptsResult |
| ListQueueQuickConnectsRequest |
| ListQueueQuickConnectsResult |
| ListQueuesRequest |
| ListQueuesResult |
| ListQuickConnectsRequest |
| ListQuickConnectsResult |
| ListRealtimeContactAnalysisSegmentsV2Request |
| ListRealtimeContactAnalysisSegmentsV2Result |
| ListRoutingProfileQueuesRequest |
| ListRoutingProfileQueuesResult |
| ListRoutingProfilesRequest |
| ListRoutingProfilesResult |
| ListRulesRequest |
| ListRulesResult |
| ListSecurityKeysRequest |
| ListSecurityKeysResult |
| ListSecurityProfileApplicationsRequest |
| ListSecurityProfileApplicationsResult |
| ListSecurityProfilePermissionsRequest |
| ListSecurityProfilePermissionsResult |
| ListSecurityProfilesRequest |
| ListSecurityProfilesResult |
| ListTagsForResourceRequest |
| ListTagsForResourceResult |
| ListTaskTemplatesRequest |
| ListTaskTemplatesResult |
| ListTrafficDistributionGroupsRequest |
| ListTrafficDistributionGroupsResult |
| ListTrafficDistributionGroupUsersRequest |
| ListTrafficDistributionGroupUsersResult |
| ListUseCasesRequest
Provides summary information about the use cases for the specified integration association.
|
| ListUseCasesResult |
| ListUserHierarchyGroupsRequest |
| ListUserHierarchyGroupsResult |
| ListUserProficienciesRequest |
| ListUserProficienciesResult |
| ListUsersRequest |
| ListUsersResult |
| ListViewsRequest |
| ListViewsResult |
| ListViewVersionsRequest |
| ListViewVersionsResult |
| MediaConcurrency
Contains information about which channels are supported, and how many contacts an agent can have on a channel
simultaneously.
|
| MediaPlacement
A set of endpoints used by clients to connect to the media service group for an Amazon Chime SDK meeting.
|
| Meeting
A meeting created using the Amazon Chime SDK.
|
| MeetingFeaturesConfiguration
The configuration settings of the features available to a meeting.
|
| MeetingFeatureStatus |
| MetricDataV2
Contains the name, thresholds, and metric filters.
|
| MetricFilterV2
Contains information about the filter used when retrieving metrics.
|
| MetricInterval
The interval period with the start and end time for the metrics.
|
| MetricResultV2
Contains information about the metric results.
|
| MetricV2
Contains information about the metric.
|
| MonitorCapability |
| MonitorContactRequest |
| MonitorContactResult |
| NewSessionDetails
Payload of chat properties to apply when starting a new contact.
|
| NotificationContentType |
| NotificationDeliveryType |
| NotificationRecipientType
The type of notification recipient.
|
| NumberReference
Information about a reference when the referenceType is NUMBER.
|
| NumericQuestionPropertyAutomationLabel |
| NumericQuestionPropertyValueAutomation
Information about the property value used in automation of a numeric questions.
|
| OutboundCallerConfig
The outbound caller ID name, number, and outbound whisper flow.
|
| ParticipantCapabilities
The configuration for the allowed capabilities for participants present over the call.
|
| ParticipantDetails
The customer's details.
|
| ParticipantDetailsToAdd
The details to add for the participant.
|
| ParticipantRole |
| ParticipantTimerAction |
| ParticipantTimerConfiguration
Configuration information for the timer.
|
| ParticipantTimerType |
| ParticipantTimerValue
The value of the timer.
|
| ParticipantTokenCredentials
The credentials used by the participant.
|
| PauseContactRequest |
| PauseContactResult |
| PersistentChat
Enable persistent chats.
|
| PhoneNumberCountryCode |
| PhoneNumberQuickConnectConfig
Contains information about a phone number for a quick connect.
|
| PhoneNumberStatus
The status of the phone number.
|
| PhoneNumberSummary
Contains summary information about a phone number for a contact center.
|
| PhoneNumberType |
| PhoneNumberWorkflowStatus |
| PhoneType |
| PredefinedAttribute
Information about a predefined attribute.
|
| PredefinedAttributeSearchCriteria
The search criteria to be used to return predefined attributes.
|
| PredefinedAttributeSummary
Summary of a predefined attribute.
|
| PredefinedAttributeValues
Information about values of a predefined attribute.
|
| ProblemDetail
Information about a problem detail.
|
| Prompt
Information about a prompt.
|
| PromptSearchCriteria
The search criteria to be used to return prompts.
|
| PromptSearchFilter
Filters to be applied to search results.
|
| PromptSummary
Contains information about the prompt.
|
| PropertyValidationException
The property is not valid.
|
| PropertyValidationExceptionProperty
Contains information about why a property is not valid.
|
| PropertyValidationExceptionReason |
| PutUserStatusRequest |
| PutUserStatusResult |
| QualityMetrics
Information about the quality of the participant's media connection.
|
| Queue
Contains information about a queue.
|
| QueueInfo
If this contact was queued, this contains information about the queue.
|
| QueueQuickConnectConfig
Contains information about a queue for a quick connect.
|
| QueueReference
Contains information about a queue resource for which metrics are returned.
|
| QueueSearchCriteria
The search criteria to be used to return queues.
|
| QueueSearchFilter
Filters to be applied to search results.
|
| QueueStatus |
| QueueSummary
Contains summary information about a queue.
|
| QueueType |
| QuickConnect
Contains information about a quick connect.
|
| QuickConnectConfig
Contains configuration settings for a quick connect.
|
| QuickConnectSearchCriteria
The search criteria to be used to return quick connects.
|
| QuickConnectSearchFilter
Filters to be applied to search results.
|
| QuickConnectSummary
Contains summary information about a quick connect.
|
| QuickConnectType |
| ReadOnlyFieldInfo
Indicates a field that is read-only to an agent.
|
| RealTimeContactAnalysisAttachment
Object that describes attached file.
|
| RealTimeContactAnalysisCategoryDetails
Provides information about the category rule that was matched.
|
| RealTimeContactAnalysisCharacterInterval
Begin and end offsets for a part of text.
|
| RealTimeContactAnalysisIssueDetected
Potential issues that are detected based on an artificial intelligence analysis of each turn in the conversation.
|
| RealTimeContactAnalysisOutputType |
| RealTimeContactAnalysisPointOfInterest
The section of the contact transcript segment that category rule was detected.
|
| RealtimeContactAnalysisSegment
An analyzed segment for a real-time analysis session.
|
| RealTimeContactAnalysisSegmentAttachments
Segment containing list of attachments.
|
| RealTimeContactAnalysisSegmentCategories
The matched category rules.
|
| RealTimeContactAnalysisSegmentEvent
Segment type describing a contact event.
|
| RealTimeContactAnalysisSegmentIssues
Segment type containing a list of detected issues.
|
| RealTimeContactAnalysisSegmentTranscript
The analyzed transcript segment.
|
| RealTimeContactAnalysisSegmentType |
| RealTimeContactAnalysisSentimentLabel |
| RealTimeContactAnalysisStatus |
| RealTimeContactAnalysisSupportedChannel |
| RealTimeContactAnalysisTimeData
Object describing time with which the segment is associated.
|
| RealTimeContactAnalysisTranscriptItemRedaction
Object describing redaction applied to the segment.
|
| RealTimeContactAnalysisTranscriptItemWithCharacterOffsets
Transcript representation containing Id and list of character intervals that are associated with analysis data.
|
| RealTimeContactAnalysisTranscriptItemWithContent
Transcript representation containing Id, Content and list of character intervals that are associated with analysis
data.
|
| Reference
Well-formed data on a contact, used by agents to complete a contact request.
|
| ReferenceStatus |
| ReferenceSummary
Contains summary information about a reference.
|
| ReferenceType |
| RehydrationType |
| ReleasePhoneNumberRequest |
| ReleasePhoneNumberResult |
| ReplicateInstanceRequest |
| ReplicateInstanceResult |
| RequiredFieldInfo
Information about a required field.
|
| ResourceInUseException
That resource is already in use.
|
| ResourceTagsSearchCriteria
The search criteria to be used to search tags.
|
| ResourceType |
| ResumeContactRecordingRequest |
| ResumeContactRecordingResult |
| ResumeContactRequest |
| ResumeContactResult |
| RoutingCriteria
Latest routing criteria on the contact.
|
| RoutingCriteriaStepStatus |
| RoutingProfile
Contains information about a routing profile.
|
| RoutingProfileQueueConfig
Contains information about the queue and channel for which priority and delay can be set.
|
| RoutingProfileQueueConfigSummary
Contains summary information about a routing profile queue.
|
| RoutingProfileQueueReference
Contains the channel and queue identifier for a routing profile.
|
| RoutingProfileReference
Information about the routing profile assigned to the user.
|
| RoutingProfileSearchCriteria
The search criteria to be used to return routing profiles.
|
| RoutingProfileSearchFilter
Filters to be applied to search results.
|
| RoutingProfileSummary
Contains summary information about a routing profile.
|
| Rule
Information about a rule.
|
| RuleAction
Information about the action to be performed when a rule is triggered.
|
| RulePublishStatus |
| RuleSummary
A list of ActionTypes associated with a rule.
|
| RuleTriggerEventSource
The name of the event source.
|
| S3Config
Information about the Amazon Simple Storage Service (Amazon S3) storage type.
|
| SearchableContactAttributes
A structure that defines search criteria based on user-defined contact attributes that are configured for contact
search.
|
| SearchableContactAttributesCriteria
The search criteria based on user-defned contact attribute key and values to search on.
|
| SearchableQueueType |
| SearchAvailablePhoneNumbersRequest |
| SearchAvailablePhoneNumbersResult |
| SearchContactFlowModulesRequest |
| SearchContactFlowModulesResult |
| SearchContactFlowsRequest |
| SearchContactFlowsResult |
| SearchContactsMatchType |
| SearchContactsRequest |
| SearchContactsResult |
| SearchContactsTimeRange
A structure of time range that you want to search results.
|
| SearchContactsTimeRangeType |
| SearchCriteria
A structure of search criteria to be used to return contacts.
|
| SearchHoursOfOperationsRequest |
| SearchHoursOfOperationsResult |
| SearchPredefinedAttributesRequest |
| SearchPredefinedAttributesResult |
| SearchPromptsRequest |
| SearchPromptsResult |
| SearchQueuesRequest |
| SearchQueuesResult |
| SearchQuickConnectsRequest |
| SearchQuickConnectsResult |
| SearchResourceTagsRequest |
| SearchResourceTagsResult |
| SearchRoutingProfilesRequest |
| SearchRoutingProfilesResult |
| SearchSecurityProfilesRequest |
| SearchSecurityProfilesResult |
| SearchUsersRequest |
| SearchUsersResult |
| SearchVocabulariesRequest |
| SearchVocabulariesResult |
| SecurityKey
Configuration information of the security key.
|
| SecurityProfile
Contains information about a security profile.
|
| SecurityProfileSearchCriteria
The search criteria to be used to return security profiles.
|
| SecurityProfileSearchSummary
Information about the returned security profiles.
|
| SecurityProfilesSearchFilter
Filters to be applied to search results.
|
| SecurityProfileSummary
Contains information about a security profile.
|
| SegmentAttributeValue
A value for a segment attribute.
|
| SendChatIntegrationEventRequest |
| SendChatIntegrationEventResult |
| SendNotificationActionDefinition
Information about the send notification action.
|
| SignInConfig
The distribution that determines which Amazon Web Services Regions should be used to sign in agents in to both the
instance and its replica(s).
|
| SignInDistribution
The distribution of sign in traffic between the instance and its replica(s).
|
| SingleSelectQuestionRuleCategoryAutomation
Information about the automation option based on a rule category for a single select question.
|
| SingleSelectQuestionRuleCategoryAutomationCondition |
| Sort
A structure that defineds the field name to sort by and a sort order.
|
| SortableFieldName |
| SortOrder |
| SourceType |
| StartAttachedFileUploadRequest |
| StartAttachedFileUploadResult
Response from StartAttachedFileUpload API.
|
| StartChatContactRequest |
| StartChatContactResult |
| StartContactEvaluationRequest |
| StartContactEvaluationResult |
| StartContactRecordingRequest |
| StartContactRecordingResult |
| StartContactStreamingRequest |
| StartContactStreamingResult |
| StartOutboundVoiceContactRequest |
| StartOutboundVoiceContactResult |
| StartTaskContactRequest |
| StartTaskContactResult |
| StartWebRTCContactRequest |
| StartWebRTCContactResult |
| Statistic |
| Step
Step signifies the criteria to be used for routing to an agent
|
| StopContactRecordingRequest |
| StopContactRecordingResult |
| StopContactRequest |
| StopContactResult |
| StopContactStreamingRequest |
| StopContactStreamingResult |
| StorageType |
| StringComparisonType |
| StringCondition
A leaf node condition which can be used to specify a string condition.
|
| StringReference
Information about a reference when the referenceType is STRING.
|
| SubmitAutoEvaluationActionDefinition
Information about the submit automated evaluation action.
|
| SubmitContactEvaluationRequest |
| SubmitContactEvaluationResult |
| SuccessfulRequest
Request for which contact was successfully created.
|
| SuspendContactRecordingRequest |
| SuspendContactRecordingResult |
| TagCondition
A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.
|
| TagContactRequest |
| TagContactResult |
| TagResourceRequest |
| TagResourceResult |
| TagSearchCondition
The search criteria to be used to return tags.
|
| TagSet
A tag set contains tag key and tag value.
|
| TaskActionDefinition
Information about the task action.
|
| TaskTemplateConstraints
Describes constraints that apply to the template fields.
|
| TaskTemplateDefaultFieldValue
Describes a default field and its corresponding value.
|
| TaskTemplateDefaults
Describes default values for fields on a template.
|
| TaskTemplateField
Describes a single task template field.
|
| TaskTemplateFieldIdentifier
The identifier of the task template field.
|
| TaskTemplateFieldType |
| TaskTemplateMetadata
Contains summary information about the task template.
|
| TaskTemplateStatus |
| TelephonyConfig
The distribution of traffic between the instance and its replicas.
|
| Threshold
Contains information about the threshold for service level metrics.
|
| ThresholdV2
Contains information about the threshold for service level metrics.
|
| TimerEligibleParticipantRoles |
| TrafficDistributionGroup
Information about a traffic distribution group.
|
| TrafficDistributionGroupStatus |
| TrafficDistributionGroupSummary
Information about traffic distribution groups.
|
| TrafficDistributionGroupUserSummary
Summary information about a traffic distribution group user.
|
| TrafficType |
| Transcript
A structure that defines search criteria and matching logic to search for contacts by matching text with transcripts
analyzed by Amazon Connect Contact Lens.
|
| TranscriptCriteria
A structure that defines search criteria base on words or phrases, participants in the Contact Lens conversational
analytics transcript.
|
| TransferContactRequest |
| TransferContactResult |
| Unit |
| UntagContactRequest |
| UntagContactResult |
| UntagResourceRequest |
| UntagResourceResult |
| UpdateAgentStatusRequest |
| UpdateAgentStatusResult |
| UpdateCaseActionDefinition
The UpdateCase action definition.
|
| UpdateContactAttributesRequest |
| UpdateContactAttributesResult |
| UpdateContactEvaluationRequest |
| UpdateContactEvaluationResult |
| UpdateContactFlowContentRequest |
| UpdateContactFlowContentResult |
| UpdateContactFlowMetadataRequest |
| UpdateContactFlowMetadataResult |
| UpdateContactFlowModuleContentRequest |
| UpdateContactFlowModuleContentResult |
| UpdateContactFlowModuleMetadataRequest |
| UpdateContactFlowModuleMetadataResult |
| UpdateContactFlowNameRequest |
| UpdateContactFlowNameResult |
| UpdateContactRequest |
| UpdateContactResult |
| UpdateContactRoutingDataRequest |
| UpdateContactRoutingDataResult |
| UpdateContactScheduleRequest |
| UpdateContactScheduleResult |
| UpdateEvaluationFormRequest |
| UpdateEvaluationFormResult |
| UpdateHoursOfOperationRequest |
| UpdateHoursOfOperationResult |
| UpdateInstanceAttributeRequest |
| UpdateInstanceAttributeResult |
| UpdateInstanceStorageConfigRequest |
| UpdateInstanceStorageConfigResult |
| UpdateParticipantRoleConfigChannelInfo
Configuration information for the chat participant role.
|
| UpdateParticipantRoleConfigRequest |
| UpdateParticipantRoleConfigResult |
| UpdatePhoneNumberMetadataRequest |
| UpdatePhoneNumberMetadataResult |
| UpdatePhoneNumberRequest |
| UpdatePhoneNumberResult |
| UpdatePredefinedAttributeRequest |
| UpdatePredefinedAttributeResult |
| UpdatePromptRequest |
| UpdatePromptResult |
| UpdateQueueHoursOfOperationRequest |
| UpdateQueueHoursOfOperationResult |
| UpdateQueueMaxContactsRequest |
| UpdateQueueMaxContactsResult |
| UpdateQueueNameRequest |
| UpdateQueueNameResult |
| UpdateQueueOutboundCallerConfigRequest |
| UpdateQueueOutboundCallerConfigResult |
| UpdateQueueStatusRequest |
| UpdateQueueStatusResult |
| UpdateQuickConnectConfigRequest |
| UpdateQuickConnectConfigResult |
| UpdateQuickConnectNameRequest |
| UpdateQuickConnectNameResult |
| UpdateRoutingProfileAgentAvailabilityTimerRequest |
| UpdateRoutingProfileAgentAvailabilityTimerResult |
| UpdateRoutingProfileConcurrencyRequest |
| UpdateRoutingProfileConcurrencyResult |
| UpdateRoutingProfileDefaultOutboundQueueRequest |
| UpdateRoutingProfileDefaultOutboundQueueResult |
| UpdateRoutingProfileNameRequest |
| UpdateRoutingProfileNameResult |
| UpdateRoutingProfileQueuesRequest |
| UpdateRoutingProfileQueuesResult |
| UpdateRuleRequest |
| UpdateRuleResult |
| UpdateSecurityProfileRequest |
| UpdateSecurityProfileResult |
| UpdateTaskTemplateRequest |
| UpdateTaskTemplateResult |
| UpdateTrafficDistributionRequest |
| UpdateTrafficDistributionResult |
| UpdateUserHierarchyGroupNameRequest |
| UpdateUserHierarchyGroupNameResult |
| UpdateUserHierarchyRequest |
| UpdateUserHierarchyResult |
| UpdateUserHierarchyStructureRequest |
| UpdateUserHierarchyStructureResult |
| UpdateUserIdentityInfoRequest |
| UpdateUserIdentityInfoResult |
| UpdateUserPhoneConfigRequest |
| UpdateUserPhoneConfigResult |
| UpdateUserProficienciesRequest |
| UpdateUserProficienciesResult |
| UpdateUserRoutingProfileRequest |
| UpdateUserRoutingProfileResult |
| UpdateUserSecurityProfilesRequest |
| UpdateUserSecurityProfilesResult |
| UpdateViewContentRequest |
| UpdateViewContentResult |
| UpdateViewMetadataRequest |
| UpdateViewMetadataResult |
| UploadUrlMetadata
Fields required when uploading an attached file.
|
| UrlReference
The URL reference.
|
| UseCase
Contains the use case.
|
| UseCaseType |
| User
Contains information about a user account for an Amazon Connect instance.
|
| UserData
Data for a user.
|
| UserDataFilters
A filter for the user data.
|
| UserIdentityInfo
Contains information about the identity of a user.
|
| UserIdentityInfoLite
The user's first name and last name.
|
| UserPhoneConfig
Contains information about the phone configuration settings for a user.
|
| UserProficiency
Information about proficiency of a user.
|
| UserProficiencyDisassociate
Information about proficiency to be disassociated from the user.
|
| UserQuickConnectConfig
Contains information about the quick connect configuration settings for a user.
|
| UserReference
Information about the user.
|
| UserSearchCriteria
The search criteria to be used to return users.
|
| UserSearchFilter
Filters to be applied to search results.
|
| UserSearchSummary
Information about the returned users.
|
| UserSummary
Contains summary information about a user.
|
| VideoCapability |
| View
A view resource object.
|
| ViewContent
View content containing all content necessary to render a view except for runtime input data.
|
| ViewInputContent
View content containing all content necessary to render a view except for runtime input data and the runtime input
schema, which is auto-generated by this operation.
|
| ViewStatus |
| ViewSummary
A summary of a view's metadata.
|
| ViewType |
| ViewVersionSummary
A summary of a view version's metadata.
|
| Vocabulary
Contains information about a custom vocabulary.
|
| VocabularyLanguageCode |
| VocabularyState |
| VocabularySummary
Contains summary information about the custom vocabulary.
|
| VoiceRecordingConfiguration
Contains information about the recording configuration settings.
|
| VoiceRecordingTrack |
| WisdomInfo
Information about Amazon Connect Wisdom.
|