| Package | Description |
|---|---|
| com.amazonaws.services.connect.model |
| Modifier and Type | Method and Description |
|---|---|
MediaConcurrency |
MediaConcurrency.clone() |
MediaConcurrency |
MediaConcurrency.withChannel(Channel channel)
The channels that agents can handle in the Contact Control Panel (CCP).
|
MediaConcurrency |
MediaConcurrency.withChannel(String channel)
The channels that agents can handle in the Contact Control Panel (CCP).
|
MediaConcurrency |
MediaConcurrency.withConcurrency(Integer concurrency)
The number of contacts an agent can have on a channel simultaneously.
|
MediaConcurrency |
MediaConcurrency.withCrossChannelBehavior(CrossChannelBehavior crossChannelBehavior)
Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.
|
| Modifier and Type | Method and Description |
|---|---|
List<MediaConcurrency> |
CreateRoutingProfileRequest.getMediaConcurrencies()
The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.
|
List<MediaConcurrency> |
RoutingProfile.getMediaConcurrencies()
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
|
List<MediaConcurrency> |
UpdateRoutingProfileConcurrencyRequest.getMediaConcurrencies()
The channels that agents can handle in the Contact Control Panel (CCP).
|
| Modifier and Type | Method and Description |
|---|---|
CreateRoutingProfileRequest |
CreateRoutingProfileRequest.withMediaConcurrencies(MediaConcurrency... mediaConcurrencies)
The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.
|
RoutingProfile |
RoutingProfile.withMediaConcurrencies(MediaConcurrency... mediaConcurrencies)
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
|
UpdateRoutingProfileConcurrencyRequest |
UpdateRoutingProfileConcurrencyRequest.withMediaConcurrencies(MediaConcurrency... mediaConcurrencies)
The channels that agents can handle in the Contact Control Panel (CCP).
|
| Modifier and Type | Method and Description |
|---|---|
void |
CreateRoutingProfileRequest.setMediaConcurrencies(Collection<MediaConcurrency> mediaConcurrencies)
The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.
|
void |
RoutingProfile.setMediaConcurrencies(Collection<MediaConcurrency> mediaConcurrencies)
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
|
void |
UpdateRoutingProfileConcurrencyRequest.setMediaConcurrencies(Collection<MediaConcurrency> mediaConcurrencies)
The channels that agents can handle in the Contact Control Panel (CCP).
|
CreateRoutingProfileRequest |
CreateRoutingProfileRequest.withMediaConcurrencies(Collection<MediaConcurrency> mediaConcurrencies)
The channels that agents can handle in the Contact Control Panel (CCP) for this routing profile.
|
RoutingProfile |
RoutingProfile.withMediaConcurrencies(Collection<MediaConcurrency> mediaConcurrencies)
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
|
UpdateRoutingProfileConcurrencyRequest |
UpdateRoutingProfileConcurrencyRequest.withMediaConcurrencies(Collection<MediaConcurrency> mediaConcurrencies)
The channels that agents can handle in the Contact Control Panel (CCP).
|
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