| Package | Description |
|---|---|
| com.amazonaws.services.connectcontactlens |
Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech
transcription, natural language processing, and intelligent search capabilities.
|
| com.amazonaws.services.connectcontactlens.model |
| Class and Description |
|---|
| ListRealtimeContactAnalysisSegmentsRequest |
| ListRealtimeContactAnalysisSegmentsResult |
| Class and Description |
|---|
| AmazonConnectContactLensException
Base exception for all service exceptions thrown by Amazon Connect Contact Lens
|
| Categories
Provides the category rules that are used to automatically categorize contacts based on uttered keywords and phrases.
|
| CategoryDetails
Provides information about the category rule that was matched.
|
| CharacterOffsets
For characters that were detected as issues, where they occur in the transcript.
|
| IssueDetected
Potential issues that are detected based on an artificial intelligence analysis of each turn in the conversation.
|
| ListRealtimeContactAnalysisSegmentsRequest |
| ListRealtimeContactAnalysisSegmentsResult |
| PointOfInterest
The section of the contact audio where that category rule was detected.
|
| RealtimeContactAnalysisSegment
An analyzed segment for a real-time analysis session.
|
| SentimentValue |
| Transcript
A list of messages in the session.
|
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