CharacterOffsets characterOffsets
The offset for when the issue was detected in the segment.
String instanceId
The identifier of the Amazon Connect instance.
String contactId
The identifier of the contact.
Integer maxResults
The maximimum number of results to return per page.
String nextToken
The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
List<E> segments
An analyzed transcript or category.
String nextToken
If there are additional results, this is the token for the next set of results. If response includes
nextToken there are two possible scenarios:
There are more segments so another call is required to get them.
There are no more segments at this time, but more may be available later (real-time analysis is in progress) so the client should call the operation again to get new segments.
If response does not include nextToken, the analysis is completed (successfully or failed) and there
are no more segments to retrieve.
Transcript transcript
The analyzed transcript.
Categories categories
The matched category rules.
String id
The identifier of the transcript.
String participantId
The identifier of the participant.
String participantRole
The role of participant. For example, is it a customer, agent, or system.
String content
The content of the transcript.
Integer beginOffsetMillis
The beginning offset in the contact for this transcript.
Integer endOffsetMillis
The end offset in the contact for this transcript.
String sentiment
The sentiment of the detected for this piece of transcript.
List<E> issuesDetected
List of positions where issues were detected on the transcript.
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