Package org.zendesk.client.v2.model

Class Ticket

java.lang.Object

org.zendesk.client.v2.model.Request

org.zendesk.client.v2.model.Ticket

All Implemented Interfaces:

Serializable, SearchResultEntity

Direct Known Subclasses:

TicketImport

public class Ticket
extends Request
implements SearchResultEntity

Since:

04/04/2013 14:25

Author:

stephenc

See Also:

Serialized Form

Nested Class Summary

Nested Classes

Modifier and Type	Class	Description
static class	Ticket.Requester

Field Summary

Fields inherited from class org.zendesk.client.v2.model.Request

comment, createdAt, customFields, customStatusId, description, id, organizationId, priority, requester, requesterId, solved, status, subject, type, updatedAt, url, via, viaFollowupSourceId

Constructor Summary

Constructors

Constructor	Description
Ticket()
Ticket(long requesterId, String subject, Comment comment)
Ticket(Ticket.Requester requester, String subject, Comment comment)

Method Summary

Modifier and Type	Method	Description
Long	getAssigneeId()
Long	getBrandId()
List<Long>	getCollaboratorIds()
Date	getDueAt()
String	getExternalId()
List<Long>	getFollowupIds()
Long	getForumTopicId()
Long	getGroupId()
Boolean	getIsPublic()
Long	getProblemId()
String	getRecipient()
Ticket.Requester	getRequester()
Boolean	getSafeUpdate()	The safe_update & update_stamp parameters are used by the Zendesk API to protect against update collisions.
SatisfactionRating	getSatisfactionRating()
List<Long>	getSharingAgreementIds()
Long	getSubmitterId()
List<String>	getTags()
Long	getTicketFormId()
boolean	isHasIncidents()
void	setAssigneeId(Long assigneeId)
void	setBrandId(Long brandId)
void	setCollaboratorIds(List<Long> collaboratorIds)
void	setCollaborators(List<Collaborator> collaborators)
void	setDueAt(Date dueAt)
void	setExternalId(String externalId)
void	setFollowupIds(List<Long> followupIds)
void	setForumTopicId(Long forumTopicId)
void	setGroupId(Long groupId)
void	setHasIncidents(boolean hasIncidents)
void	setIsPublic(Boolean isPublic)
void	setProblemId(Long problemId)
void	setRecipient(String recipient)
void	setRequester(Ticket.Requester requester)
void	setSafeUpdate(Boolean safeUpdate)
void	setSatisfactionRating(SatisfactionRating satisfactionRating)
void	setSharingAgreementIds(List<Long> sharingAgreementIds)
void	setSubmitterId(Long submitterId)
void	setTags(List<String> tags)
void	setTicketFormId(Long ticketFormId)
String	toString()

Methods inherited from class org.zendesk.client.v2.model.Request

getComment, getCreatedAt, getCustomFields, getCustomStatusId, getDescription, getId, getOrganizationId, getPriority, getRequesterId, getSolved, getStatus, getSubject, getType, getUpdatedAt, getUrl, getVia, getViaFollowupSourceId, setComment, setCreatedAt, setCustomFields, setCustomStatusId, setDescription, setId, setOrganizationId, setPriority, setRequesterId, setSolved, setStatus, setSubject, setType, setUpdatedAt, setUrl, setVia, setViaFollowupSourceId

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, wait, wait, wait

Constructor Detail

Ticket

public Ticket()

Ticket

public Ticket(Ticket.Requester requester,
              String subject,
              Comment comment)

Ticket

public Ticket(long requesterId,
              String subject,
              Comment comment)

Method Detail

getAssigneeId

public Long getAssigneeId()

setAssigneeId

public void setAssigneeId(Long assigneeId)

getCollaboratorIds

public List<Long> getCollaboratorIds()

setCollaboratorIds

public void setCollaboratorIds(List<Long> collaboratorIds)

setCollaborators

public void setCollaborators(List<Collaborator> collaborators)

getDueAt

public Date getDueAt()

setDueAt

public void setDueAt(Date dueAt)

getExternalId

public String getExternalId()

setExternalId

public void setExternalId(String externalId)

getFollowupIds

public List<Long> getFollowupIds()

setFollowupIds

public void setFollowupIds(List<Long> followupIds)

getForumTopicId

public Long getForumTopicId()

setForumTopicId

public void setForumTopicId(Long forumTopicId)

getGroupId

public Long getGroupId()

setGroupId

public void setGroupId(Long groupId)

isHasIncidents

public boolean isHasIncidents()

setHasIncidents

public void setHasIncidents(boolean hasIncidents)

getProblemId

public Long getProblemId()

setProblemId

public void setProblemId(Long problemId)

getRecipient

public String getRecipient()

setRecipient

public void setRecipient(String recipient)

getBrandId

public Long getBrandId()

setBrandId

public void setBrandId(Long brandId)

getRequester

public Ticket.Requester getRequester()

Overrides:

getRequester in class Request

setRequester

public void setRequester(Ticket.Requester requester)

Overrides:

setRequester in class Request

getSatisfactionRating

public SatisfactionRating getSatisfactionRating()

setSatisfactionRating

public void setSatisfactionRating(SatisfactionRating satisfactionRating)

getSharingAgreementIds

public List<Long> getSharingAgreementIds()

setSharingAgreementIds

public void setSharingAgreementIds(List<Long> sharingAgreementIds)

getSubmitterId

public Long getSubmitterId()

setSubmitterId

public void setSubmitterId(Long submitterId)

getTags

public List<String> getTags()

setTags

public void setTags(List<String> tags)

getTicketFormId

public Long getTicketFormId()

setTicketFormId

public void setTicketFormId(Long ticketFormId)

getIsPublic

public Boolean getIsPublic()

setIsPublic

public void setIsPublic(Boolean isPublic)

getSafeUpdate

public Boolean getSafeUpdate()

The safe_update & update_stamp parameters are used by the Zendesk API to protect against update collisions. If the safe_update parameter is set to true and Zendesk detects that a ticket has been updated since the time specified in update_stamp then it will return an HTTP CONFLICT status to let the caller know that the ticket was not successfully updated.

These properties are annotated with JsonInclude(Include.NON_DEFAULT) so that they will only be serialized to JSON if safeUpdate is set to TRUE.

For more information see Zendesk documentation at: https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#protecting-against-ticket-update-collisions

setSafeUpdate

public void setSafeUpdate(Boolean safeUpdate)

toString

public String toString()

Overrides:

toString in class Object