com.hyphenate.helpdesk.model

Class MessageHelper

java.lang.Object

com.hyphenate.helpdesk.model.MessageHelper

public class MessageHelper
extends java.lang.Object

Nested Class Summary

Nested Classes

Modifier and Type	Class and Description
static class	MessageHelper.ExtMsgType

Field Summary

Fields

Modifier and Type	Field and Description
static java.lang.String	TAG_MSGTYPE
static java.lang.String	TAG_ROOT
static java.lang.String	TAG_WEICHAT

Constructor Summary

Constructors

Constructor and Description
MessageHelper()

Method Summary

Modifier and Type	Method and Description
static AgentInfo	getAgentInfo(Message message)
static ArticlesInfo	getArticlesMessage(Message message)
static org.json.JSONObject	getContainerObject(Message message, java.lang.String tag)
static java.lang.String	getCustomEmojiMessage(Message message)
static EvaluationInfo	getEvalRequest(Message message)
static FormInfo	getFormMessage(Message message)
static MessageHelper.ExtMsgType	getMessageExtType(Message message)
static OrderInfo	getOrderInfo(Message message)
static RobotMenuInfo	getRobotMenu(Message message)
static ToCustomServiceInfo	getToCustomServiceInfo(Message message)
static TransferIndication	getTransferIndication(Message message)
static ControlMessage	getTransferToAgent(Message message)
static VisitorTrack	getVisitorTrack(Message message)
static boolean	isArticlesMessage(Message message)
static boolean	isFormMessage(Message message)
static boolean	isNotificationMessage(Message message)
static boolean	isTicketStatusChangedMessage(Message message)
static void	sendEvalMessage(Message message, java.lang.String detail, EvaluationInfo.Degree degree, java.util.List<EvaluationInfo.TagInfo> selectedTags, Callback callback)
static void	sendEvalMessage(java.lang.String msgId, java.lang.String summary, java.lang.String detail, Callback callback)

Methods inherited from class java.lang.Object

equals, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

TAG_ROOT

public static final java.lang.String TAG_ROOT

See Also:

Constant Field Values

TAG_MSGTYPE

public static final java.lang.String TAG_MSGTYPE

See Also:

Constant Field Values

TAG_WEICHAT

public static final java.lang.String TAG_WEICHAT

See Also:

Constant Field Values

Constructor Detail

MessageHelper

public MessageHelper()

Method Detail

getMessageExtType

public static MessageHelper.ExtMsgType getMessageExtType(Message message)

getContainerObject

public static org.json.JSONObject getContainerObject(Message message,
                                                     java.lang.String tag)

getEvalRequest

public static EvaluationInfo getEvalRequest(Message message)

getRobotMenu

public static RobotMenuInfo getRobotMenu(Message message)

getTransferIndication

public static TransferIndication getTransferIndication(Message message)

getAgentInfo

public static AgentInfo getAgentInfo(Message message)

getTransferToAgent

public static ControlMessage getTransferToAgent(Message message)

getOrderInfo

public static OrderInfo getOrderInfo(Message message)

getVisitorTrack

public static VisitorTrack getVisitorTrack(Message message)

getToCustomServiceInfo

public static ToCustomServiceInfo getToCustomServiceInfo(Message message)

getArticlesMessage

public static ArticlesInfo getArticlesMessage(Message message)

isArticlesMessage

public static boolean isArticlesMessage(Message message)

getCustomEmojiMessage

public static java.lang.String getCustomEmojiMessage(Message message)

getFormMessage

public static FormInfo getFormMessage(Message message)

isFormMessage

public static boolean isFormMessage(Message message)

isNotificationMessage

public static boolean isNotificationMessage(Message message)

isTicketStatusChangedMessage

public static boolean isTicketStatusChangedMessage(Message message)

sendEvalMessage

public static void sendEvalMessage(Message message,
                                   java.lang.String detail,
                                   EvaluationInfo.Degree degree,
                                   java.util.List<EvaluationInfo.TagInfo> selectedTags,
                                   Callback callback)

sendEvalMessage

public static void sendEvalMessage(java.lang.String msgId,
                                   java.lang.String summary,
                                   java.lang.String detail,
                                   Callback callback)