com.google.cloud.contactcenterinsights.v1

Interface Conversation.QualityMetadata.AgentInfoOrBuilder

All Superinterfaces:

com.google.protobuf.MessageLiteOrBuilder, com.google.protobuf.MessageOrBuilder

All Known Implementing Classes:

Conversation.QualityMetadata.AgentInfo, Conversation.QualityMetadata.AgentInfo.Builder

Enclosing class:

Conversation.QualityMetadata

public static interface Conversation.QualityMetadata.AgentInfoOrBuilder
extends com.google.protobuf.MessageOrBuilder

Method Summary

Modifier and Type	Method and Description
String	getAgentId() A user-specified string representing the agent.
com.google.protobuf.ByteString	getAgentIdBytes() A user-specified string representing the agent.
ConversationParticipant.Role	getAgentType() The agent type, e.g.
int	getAgentTypeValue() The agent type, e.g.
String	getDisplayName() The agent's name.
com.google.protobuf.ByteString	getDisplayNameBytes() The agent's name.
String	getDispositionCode() A user-provided string indicating the outcome of the agent's segment of the call.
com.google.protobuf.ByteString	getDispositionCodeBytes() A user-provided string indicating the outcome of the agent's segment of the call.
String	getTeam() A user-specified string representing the agent's team.
com.google.protobuf.ByteString	getTeamBytes() A user-specified string representing the agent's team.

Methods inherited from interface com.google.protobuf.MessageOrBuilder

findInitializationErrors, getAllFields, getDefaultInstanceForType, getDescriptorForType, getField, getInitializationErrorString, getOneofFieldDescriptor, getRepeatedField, getRepeatedFieldCount, getUnknownFields, hasField, hasOneof

Methods inherited from interface com.google.protobuf.MessageLiteOrBuilder

isInitialized

Method Detail

getAgentId

String getAgentId()

 A user-specified string representing the agent.
 

string agent_id = 1;

Returns:

The agentId.

getAgentIdBytes

com.google.protobuf.ByteString getAgentIdBytes()

 A user-specified string representing the agent.
 

string agent_id = 1;

Returns:

The bytes for agentId.

getDisplayName

String getDisplayName()

 The agent's name.
 

string display_name = 2;

Returns:

The displayName.

getDisplayNameBytes

com.google.protobuf.ByteString getDisplayNameBytes()

 The agent's name.
 

string display_name = 2;

Returns:

The bytes for displayName.

getTeam

String getTeam()

 A user-specified string representing the agent's team.
 

string team = 3;

Returns:

The team.

getTeamBytes

com.google.protobuf.ByteString getTeamBytes()

 A user-specified string representing the agent's team.
 

string team = 3;

Returns:

The bytes for team.

getDispositionCode

String getDispositionCode()

 A user-provided string indicating the outcome of the agent's segment of
 the call.
 

string disposition_code = 4;

Returns:

The dispositionCode.

getDispositionCodeBytes

com.google.protobuf.ByteString getDispositionCodeBytes()

 A user-provided string indicating the outcome of the agent's segment of
 the call.
 

string disposition_code = 4;

Returns:

The bytes for dispositionCode.

getAgentTypeValue

int getAgentTypeValue()

 The agent type, e.g. HUMAN_AGENT.
 

.google.cloud.contactcenterinsights.v1.ConversationParticipant.Role agent_type = 5;

Returns:

The enum numeric value on the wire for agentType.

getAgentType

ConversationParticipant.Role getAgentType()

 The agent type, e.g. HUMAN_AGENT.
 

.google.cloud.contactcenterinsights.v1.ConversationParticipant.Role agent_type = 5;

Returns:

The agentType.