com.google.cloud.contactcenterinsights.v1

Interface Conversation.QualityMetadataOrBuilder

All Superinterfaces:

com.google.protobuf.MessageLiteOrBuilder, com.google.protobuf.MessageOrBuilder

All Known Implementing Classes:

Conversation.QualityMetadata, Conversation.QualityMetadata.Builder

Enclosing class:

Conversation

public static interface Conversation.QualityMetadataOrBuilder
extends com.google.protobuf.MessageOrBuilder

Method Summary

Modifier and Type	Method and Description
Conversation.QualityMetadata.AgentInfo	getAgentInfo(int index) Information about agents involved in the call.
int	getAgentInfoCount() Information about agents involved in the call.
List<Conversation.QualityMetadata.AgentInfo>	getAgentInfoList() Information about agents involved in the call.
Conversation.QualityMetadata.AgentInfoOrBuilder	getAgentInfoOrBuilder(int index) Information about agents involved in the call.
List<? extends Conversation.QualityMetadata.AgentInfoOrBuilder>	getAgentInfoOrBuilderList() Information about agents involved in the call.
int	getCustomerSatisfactionRating() An arbitrary integer value indicating the customer's satisfaction rating.
String	getMenuPath() An arbitrary string value specifying the menu path the customer took.
com.google.protobuf.ByteString	getMenuPathBytes() An arbitrary string value specifying the menu path the customer took.
com.google.protobuf.Duration	getWaitDuration() The amount of time the customer waited to connect with an agent.
com.google.protobuf.DurationOrBuilder	getWaitDurationOrBuilder() The amount of time the customer waited to connect with an agent.
boolean	hasWaitDuration() The amount of time the customer waited to connect with an agent.

Methods inherited from interface com.google.protobuf.MessageOrBuilder

findInitializationErrors, getAllFields, getDefaultInstanceForType, getDescriptorForType, getField, getInitializationErrorString, getOneofFieldDescriptor, getRepeatedField, getRepeatedFieldCount, getUnknownFields, hasField, hasOneof

Methods inherited from interface com.google.protobuf.MessageLiteOrBuilder

isInitialized

Method Detail

getCustomerSatisfactionRating

int getCustomerSatisfactionRating()

 An arbitrary integer value indicating the customer's satisfaction rating.
 

int32 customer_satisfaction_rating = 1;

Returns:

The customerSatisfactionRating.

hasWaitDuration

boolean hasWaitDuration()

 The amount of time the customer waited to connect with an agent.
 

.google.protobuf.Duration wait_duration = 2;

Returns:

Whether the waitDuration field is set.

getWaitDuration

com.google.protobuf.Duration getWaitDuration()

 The amount of time the customer waited to connect with an agent.
 

.google.protobuf.Duration wait_duration = 2;

Returns:

The waitDuration.

getWaitDurationOrBuilder

com.google.protobuf.DurationOrBuilder getWaitDurationOrBuilder()

 The amount of time the customer waited to connect with an agent.
 

.google.protobuf.Duration wait_duration = 2;

getMenuPath

String getMenuPath()

 An arbitrary string value specifying the menu path the customer took.
 

string menu_path = 3;

Returns:

The menuPath.

getMenuPathBytes

com.google.protobuf.ByteString getMenuPathBytes()

 An arbitrary string value specifying the menu path the customer took.
 

string menu_path = 3;

Returns:

The bytes for menuPath.

getAgentInfoList

List<Conversation.QualityMetadata.AgentInfo> getAgentInfoList()

 Information about agents involved in the call.
 

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

getAgentInfo

Conversation.QualityMetadata.AgentInfo getAgentInfo(int index)

 Information about agents involved in the call.
 

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

getAgentInfoCount

int getAgentInfoCount()

 Information about agents involved in the call.
 

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

getAgentInfoOrBuilderList

List<? extends Conversation.QualityMetadata.AgentInfoOrBuilder> getAgentInfoOrBuilderList()

 Information about agents involved in the call.
 

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

getAgentInfoOrBuilder

Conversation.QualityMetadata.AgentInfoOrBuilder getAgentInfoOrBuilder(int index)

 Information about agents involved in the call.
 

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;