com.google.cloud.contactcenterinsights.v1

Interface QaScorecardResultOrBuilder

All Superinterfaces:

com.google.protobuf.MessageLiteOrBuilder, com.google.protobuf.MessageOrBuilder

All Known Implementing Classes:

QaScorecardResult, QaScorecardResult.Builder

public interface QaScorecardResultOrBuilder
extends com.google.protobuf.MessageOrBuilder

Method Summary

Modifier and Type	Method and Description
String	getAgentId() ID of the agent that handled the conversation.
com.google.protobuf.ByteString	getAgentIdBytes() ID of the agent that handled the conversation.
String	getConversation() The conversation scored by this result.
com.google.protobuf.ByteString	getConversationBytes() The conversation scored by this result.
com.google.protobuf.Timestamp	getCreateTime() Output only.
com.google.protobuf.TimestampOrBuilder	getCreateTimeOrBuilder() Output only.
String	getName() Identifier.
com.google.protobuf.ByteString	getNameBytes() Identifier.
double	getNormalizedScore() The normalized score, which is the score divided by the potential score.
double	getPotentialScore() The maximum potential overall score of the scorecard.
QaAnswer	getQaAnswers(int index) Set of QaAnswers represented in the result.
int	getQaAnswersCount() Set of QaAnswers represented in the result.
List<QaAnswer>	getQaAnswersList() Set of QaAnswers represented in the result.
QaAnswerOrBuilder	getQaAnswersOrBuilder(int index) Set of QaAnswers represented in the result.
List<? extends QaAnswerOrBuilder>	getQaAnswersOrBuilderList() Set of QaAnswers represented in the result.
String	getQaScorecardRevision() The QaScorecardRevision scored by this result.
com.google.protobuf.ByteString	getQaScorecardRevisionBytes() The QaScorecardRevision scored by this result.
QaScorecardResult.QaTagResult	getQaTagResults(int index) Collection of tags and their scores.
int	getQaTagResultsCount() Collection of tags and their scores.
List<QaScorecardResult.QaTagResult>	getQaTagResultsList() Collection of tags and their scores.
QaScorecardResult.QaTagResultOrBuilder	getQaTagResultsOrBuilder(int index) Collection of tags and their scores.
List<? extends QaScorecardResult.QaTagResultOrBuilder>	getQaTagResultsOrBuilderList() Collection of tags and their scores.
double	getScore() The overall numerical score of the result, incorporating any manual edits if they exist.
QaScorecardResult.ScoreSource	getScoreSources(int index) List of all individual score sets.
int	getScoreSourcesCount() List of all individual score sets.
List<QaScorecardResult.ScoreSource>	getScoreSourcesList() List of all individual score sets.
QaScorecardResult.ScoreSourceOrBuilder	getScoreSourcesOrBuilder(int index) List of all individual score sets.
List<? extends QaScorecardResult.ScoreSourceOrBuilder>	getScoreSourcesOrBuilderList() List of all individual score sets.
boolean	hasCreateTime() Output only.
boolean	hasNormalizedScore() The normalized score, which is the score divided by the potential score.
boolean	hasPotentialScore() The maximum potential overall score of the scorecard.
boolean	hasScore() The overall numerical score of the result, incorporating any manual edits if they exist.

Methods inherited from interface com.google.protobuf.MessageOrBuilder

findInitializationErrors, getAllFields, getDefaultInstanceForType, getDescriptorForType, getField, getInitializationErrorString, getOneofFieldDescriptor, getRepeatedField, getRepeatedFieldCount, getUnknownFields, hasField, hasOneof

Methods inherited from interface com.google.protobuf.MessageLiteOrBuilder

isInitialized

Method Detail

getName

String getName()

 Identifier. The name of the scorecard result.
 Format:
 projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
 

string name = 1 [(.google.api.field_behavior) = IDENTIFIER];

Returns:

The name.

getNameBytes

com.google.protobuf.ByteString getNameBytes()

 Identifier. The name of the scorecard result.
 Format:
 projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}
 

string name = 1 [(.google.api.field_behavior) = IDENTIFIER];

Returns:

The bytes for name.

getQaScorecardRevision

String getQaScorecardRevision()

 The QaScorecardRevision scored by this result.
 

string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }

Returns:

The qaScorecardRevision.

getQaScorecardRevisionBytes

com.google.protobuf.ByteString getQaScorecardRevisionBytes()

 The QaScorecardRevision scored by this result.
 

string qa_scorecard_revision = 2 [(.google.api.resource_reference) = { ... }

Returns:

The bytes for qaScorecardRevision.

getConversation

String getConversation()

 The conversation scored by this result.
 

string conversation = 3 [(.google.api.resource_reference) = { ... }

Returns:

The conversation.

getConversationBytes

com.google.protobuf.ByteString getConversationBytes()

 The conversation scored by this result.
 

string conversation = 3 [(.google.api.resource_reference) = { ... }

Returns:

The bytes for conversation.

hasCreateTime

boolean hasCreateTime()

 Output only. The timestamp that the revision was created.
 

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns:

Whether the createTime field is set.

getCreateTime

com.google.protobuf.Timestamp getCreateTime()

 Output only. The timestamp that the revision was created.
 

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

Returns:

The createTime.

getCreateTimeOrBuilder

com.google.protobuf.TimestampOrBuilder getCreateTimeOrBuilder()

 Output only. The timestamp that the revision was created.
 

.google.protobuf.Timestamp create_time = 4 [(.google.api.field_behavior) = OUTPUT_ONLY];

getAgentId

String getAgentId()

 ID of the agent that handled the conversation.
 

string agent_id = 5;

Returns:

The agentId.

getAgentIdBytes

com.google.protobuf.ByteString getAgentIdBytes()

 ID of the agent that handled the conversation.
 

string agent_id = 5;

Returns:

The bytes for agentId.

getQaAnswersList

List<QaAnswer> getQaAnswersList()

 Set of QaAnswers represented in the result.
 

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

getQaAnswers

QaAnswer getQaAnswers(int index)

 Set of QaAnswers represented in the result.
 

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

getQaAnswersCount

int getQaAnswersCount()

 Set of QaAnswers represented in the result.
 

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

getQaAnswersOrBuilderList

List<? extends QaAnswerOrBuilder> getQaAnswersOrBuilderList()

 Set of QaAnswers represented in the result.
 

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

getQaAnswersOrBuilder

QaAnswerOrBuilder getQaAnswersOrBuilder(int index)

 Set of QaAnswers represented in the result.
 

repeated .google.cloud.contactcenterinsights.v1.QaAnswer qa_answers = 6;

hasScore

boolean hasScore()

 The overall numerical score of the result, incorporating any manual edits
 if they exist.
 

optional double score = 7;

Returns:

Whether the score field is set.

getScore

double getScore()

 The overall numerical score of the result, incorporating any manual edits
 if they exist.
 

optional double score = 7;

Returns:

The score.

hasPotentialScore

boolean hasPotentialScore()

 The maximum potential overall score of the scorecard. Any questions
 answered using `na_value` are excluded from this calculation.
 

optional double potential_score = 8;

Returns:

Whether the potentialScore field is set.

getPotentialScore

double getPotentialScore()

 The maximum potential overall score of the scorecard. Any questions
 answered using `na_value` are excluded from this calculation.
 

optional double potential_score = 8;

Returns:

The potentialScore.

hasNormalizedScore

boolean hasNormalizedScore()

 The normalized score, which is the score divided by the potential score.
 Any manual edits are included if they exist.
 

optional double normalized_score = 9;

Returns:

Whether the normalizedScore field is set.

getNormalizedScore

double getNormalizedScore()

 The normalized score, which is the score divided by the potential score.
 Any manual edits are included if they exist.
 

optional double normalized_score = 9;

Returns:

The normalizedScore.

getQaTagResultsList

List<QaScorecardResult.QaTagResult> getQaTagResultsList()

 Collection of tags and their scores.
 

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

getQaTagResults

QaScorecardResult.QaTagResult getQaTagResults(int index)

 Collection of tags and their scores.
 

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

getQaTagResultsCount

int getQaTagResultsCount()

 Collection of tags and their scores.
 

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

getQaTagResultsOrBuilderList

List<? extends QaScorecardResult.QaTagResultOrBuilder> getQaTagResultsOrBuilderList()

 Collection of tags and their scores.
 

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

getQaTagResultsOrBuilder

QaScorecardResult.QaTagResultOrBuilder getQaTagResultsOrBuilder(int index)

 Collection of tags and their scores.
 

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.QaTagResult qa_tag_results = 10;

getScoreSourcesList

List<QaScorecardResult.ScoreSource> getScoreSourcesList()

 List of all individual score sets.
 

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

getScoreSources

QaScorecardResult.ScoreSource getScoreSources(int index)

 List of all individual score sets.
 

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

getScoreSourcesCount

int getScoreSourcesCount()

 List of all individual score sets.
 

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

getScoreSourcesOrBuilderList

List<? extends QaScorecardResult.ScoreSourceOrBuilder> getScoreSourcesOrBuilderList()

 List of all individual score sets.
 

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;

getScoreSourcesOrBuilder

QaScorecardResult.ScoreSourceOrBuilder getScoreSourcesOrBuilder(int index)

 List of all individual score sets.
 

repeated .google.cloud.contactcenterinsights.v1.QaScorecardResult.ScoreSource score_sources = 11;