| 程序包 | 说明 |
|---|---|
| com.lark.oapi.service.helpdesk.v1.model |
| 限定符和类型 | 方法和说明 |
|---|---|
StartServiceTicketReqBody.Builder |
StartServiceTicketReqBody.Builder.appointedAgents(String[] appointedAgents)
客服 open ids (获取方式参考[获取单个用户信息](https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/reference/contact-v3/user/get)),human_service需要为true
示例值:[ou_7dab8a3d3cdcc9da365777c7ad535d62]
|
StartServiceTicketReqBody.Builder |
StartServiceTicketReqBody.Builder.customizedInfo(String customizedInfo)
工单来源自定义信息,长度限制1024字符,如设置,[获取工单详情](https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/get)会返回此信息
示例值:测试自定义字段信息
|
StartServiceTicketReqBody.Builder |
StartServiceTicketReqBody.Builder.humanService(Boolean humanService)
是否直接进入人工(若appointed_agents填写了,该值为必填)
示例值:false
|
static StartServiceTicketReqBody.Builder |
StartServiceTicketReqBody.newBuilder() |
StartServiceTicketReqBody.Builder |
StartServiceTicketReqBody.Builder.openId(String openId)
用户 open id,(获取方式参考[获取单个用户信息](https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/reference/contact-v3/user/get))
示例值:ou_7dab8a3d3cdcc9da365777c7ad535d62
|
| 构造器和说明 |
|---|
StartServiceTicketReqBody(StartServiceTicketReqBody.Builder builder) |
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