程序包 com.lark.oapi.service.helpdesk.v1.model

类 StartServiceTicketReqBody.Builder

java.lang.Object
com.lark.oapi.service.helpdesk.v1.model.StartServiceTicketReqBody.Builder
封闭类:
StartServiceTicketReqBody
public static class StartServiceTicketReqBody.Builder extends Object

  • 构造器详细资料

    • Builder

      public Builder()

  • 方法详细资料

    • humanService

      public StartServiceTicketReqBody.Builder humanService(Boolean humanService)
      是否直接进入人工(若appointed_agents填写了，该值为必填)

      示例值：false

      参数:
      humanService -
      返回:

    • appointedAgents

      public StartServiceTicketReqBody.Builder appointedAgents(String[] appointedAgents)
      客服 open ids (获取方式参考[获取单个用户信息](https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/reference/contact-v3/user/get))，human_service需要为true

      示例值：[ou_7dab8a3d3cdcc9da365777c7ad535d62]

      参数:
      appointedAgents -
      返回:

    • openId

      public StartServiceTicketReqBody.Builder openId(String openId)
      用户 open id,(获取方式参考[获取单个用户信息](https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/reference/contact-v3/user/get))

      示例值：ou_7dab8a3d3cdcc9da365777c7ad535d62

      参数:
      openId -
      返回:

    • customizedInfo

      public StartServiceTicketReqBody.Builder customizedInfo(String customizedInfo)
      工单来源自定义信息，长度限制1024字符，如设置，[获取工单详情](https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/get)会返回此信息

      示例值：测试自定义字段信息

      参数:
      customizedInfo -
      返回:

    • build

      public StartServiceTicketReqBody build()