程序包 com.lark.oapi.service.helpdesk.v1.model

类 Ticket

java.lang.Object
com.lark.oapi.service.helpdesk.v1.model.Ticket
public class Ticket extends Object

  • 构造器详细资料

    • Ticket

      public Ticket()

    • Ticket

      public Ticket(Ticket.Builder builder)

  • 方法详细资料

    • newBuilder

      public static Ticket.Builder newBuilder()

    • getTicketId

      public String getTicketId()

    • setTicketId

      public void setTicketId(String ticketId)

    • getHelpdeskId

      public String getHelpdeskId()

    • setHelpdeskId

      public void setHelpdeskId(String helpdeskId)

    • getGuest

      public TicketUser getGuest()

    • setGuest

      public void setGuest(TicketUser guest)

    • getComments

      public Comments getComments()

    • setComments

      public void setComments(Comments comments)

    • getTicketType

      public Integer getTicketType()

    • setTicketType

      public void setTicketType(Integer ticketType)

    • getStatus

      public Integer getStatus()

    • setStatus

      public void setStatus(Integer status)

    • getScore

      public Integer getScore()

    • setScore

      public void setScore(Integer score)

    • getCreatedAt

      public Long getCreatedAt()

    • setCreatedAt

      public void setCreatedAt(Long createdAt)

    • getUpdatedAt

      public Long getUpdatedAt()

    • setUpdatedAt

      public void setUpdatedAt(Long updatedAt)

    • getClosedAt

      public Long getClosedAt()

    • setClosedAt

      public void setClosedAt(Long closedAt)

    • getDissatisfactionReason

      public I18n getDissatisfactionReason()

    • setDissatisfactionReason

      public void setDissatisfactionReason(I18n dissatisfactionReason)

    • getAgents

      public TicketUser[] getAgents()

    • setAgents

      public void setAgents(TicketUser[] agents)

    • getChannel

      public Integer getChannel()

    • setChannel

      public void setChannel(Integer channel)

    • getSolve

      public Integer getSolve()

    • setSolve

      public void setSolve(Integer solve)

    • getClosedBy

      public TicketUser getClosedBy()

    • setClosedBy

      public void setClosedBy(TicketUser closedBy)

    • getCollaborators

      public TicketUser[] getCollaborators()

    • setCollaborators

      public void setCollaborators(TicketUser[] collaborators)

    • getCustomizedFields

      public CustomizedFieldDisplayItem[] getCustomizedFields()

    • setCustomizedFields

      public void setCustomizedFields(CustomizedFieldDisplayItem[] customizedFields)

    • getAgentServiceDuration

      public Double getAgentServiceDuration()

    • setAgentServiceDuration

      public void setAgentServiceDuration(Double agentServiceDuration)

    • getAgentFirstResponseDuration

      public Long getAgentFirstResponseDuration()

    • setAgentFirstResponseDuration

      public void setAgentFirstResponseDuration(Long agentFirstResponseDuration)

    • getBotServiceDuration

      public Long getBotServiceDuration()

    • setBotServiceDuration

      public void setBotServiceDuration(Long botServiceDuration)

    • getAgentResolutionTime

      public Long getAgentResolutionTime()

    • setAgentResolutionTime

      public void setAgentResolutionTime(Long agentResolutionTime)

    • getActualProcessingTime

      public Long getActualProcessingTime()

    • setActualProcessingTime

      public void setActualProcessingTime(Long actualProcessingTime)

    • getAgentEntryTime

      public Long getAgentEntryTime()

    • setAgentEntryTime

      public void setAgentEntryTime(Long agentEntryTime)

    • getAgentFirstResponseTime

      public Long getAgentFirstResponseTime()

    • setAgentFirstResponseTime

      public void setAgentFirstResponseTime(Long agentFirstResponseTime)

    • getAgentLastResponseTime

      public Long getAgentLastResponseTime()

    • setAgentLastResponseTime

      public void setAgentLastResponseTime(Long agentLastResponseTime)

    • getAgentOwner

      public TicketUser getAgentOwner()

    • setAgentOwner

      public void setAgentOwner(TicketUser agentOwner)