| 程序包 | 说明 |
|---|---|
| com.lark.oapi.service.helpdesk.v1.model |
| 限定符和类型 | 方法和说明 |
|---|---|
TicketEvent.Builder |
TicketEvent.Builder.agents(TicketUserEvent[] agents)
agents of this ticket
示例值:
|
TicketEvent.Builder |
TicketEvent.Builder.channel(Integer channel)
工单渠道,描述:9:Open API 2:二维码 14:分享 13:搜索 其他数字:其他渠道
示例值:0
|
TicketEvent.Builder |
TicketEvent.Builder.chatId(String chatId)
oc_xxxxxxx
示例值:oc_xxxxxxx
|
TicketEvent.Builder |
TicketEvent.Builder.closedAt(Integer closedAt)
关单时间
示例值:1616920429000
|
TicketEvent.Builder |
TicketEvent.Builder.closedBy(TicketUserEvent closedBy)
closed user of this ticket
示例值:
|
TicketEvent.Builder |
TicketEvent.Builder.collaborators(TicketUserEvent[] collaborators)
collaborators of this ticket
示例值:
|
TicketEvent.Builder |
TicketEvent.Builder.createdAt(Integer createdAt)
创建时间
示例值:1616920429000
|
TicketEvent.Builder |
TicketEvent.Builder.customizedFields(CustomizedFieldDisplayItem[] customizedFields)
自定义字段
示例值:
|
TicketEvent.Builder |
TicketEvent.Builder.guest(TicketUserEvent guest)
用户id
示例值:
|
TicketEvent.Builder |
TicketEvent.Builder.helpdeskId(String helpdeskId)
服务台id
示例值:6626871355780366330
|
static TicketEvent.Builder |
TicketEvent.newBuilder() |
TicketEvent.Builder |
TicketEvent.Builder.score(Integer score)
工单评分,1:不满意,2:一般,3:满意
示例值:1
|
TicketEvent.Builder |
TicketEvent.Builder.solve(Integer solve)
工单是否解决 1:没解决 2:已解决
示例值:1
|
TicketEvent.Builder |
TicketEvent.Builder.stage(Integer stage)
工单阶段:1.
|
TicketEvent.Builder |
TicketEvent.Builder.status(Integer status)
工单状态,1:已创建 2: 处理中 3: 排队中 4:待定 5:待用户响应 50: 被机器人关闭 51: 被客服关闭 52: 用户自己关闭
示例值:1
|
TicketEvent.Builder |
TicketEvent.Builder.ticketId(String ticketId)
工单ID;;[可以从工单列表里面取](https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/list);;[也可以订阅工单创建事件获取](https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/events/created)
示例值:6626871355780366331
|
TicketEvent.Builder |
TicketEvent.Builder.updatedAt(Integer updatedAt)
工单更新时间,没有值时为-1
示例值:1616920429000
|
| 构造器和说明 |
|---|
TicketEvent(TicketEvent.Builder builder) |
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