public class TicketV2 extends Object
| 限定符和类型 | 类和说明 |
|---|---|
static class |
TicketV2.Builder |
| 构造器和说明 |
|---|
TicketV2() |
TicketV2(TicketV2.Builder builder) |
public TicketV2()
public TicketV2(TicketV2.Builder builder)
public static TicketV2.Builder newBuilder()
public String getTicketId()
public void setTicketId(String ticketId)
public String getHelpdeskId()
public void setHelpdeskId(String helpdeskId)
public TicketUser getGuest()
public void setGuest(TicketUser guest)
public Comments getComments()
public void setComments(Comments comments)
public Integer getTicketType()
public void setTicketType(Integer ticketType)
public Integer getStatus()
public void setStatus(Integer status)
public Integer getScore()
public void setScore(Integer score)
public Long getCreatedAt()
public void setCreatedAt(Long createdAt)
public Long getUpdatedAt()
public void setUpdatedAt(Long updatedAt)
public Long getClosedAt()
public void setClosedAt(Long closedAt)
public I18n getDissatisfactionReason()
public void setDissatisfactionReason(I18n dissatisfactionReason)
public TicketUser[] getAgents()
public void setAgents(TicketUser[] agents)
public Integer getChannel()
public void setChannel(Integer channel)
public Integer getSolve()
public void setSolve(Integer solve)
public TicketUser getClosedBy()
public void setClosedBy(TicketUser closedBy)
public TicketUser[] getCollaborators()
public void setCollaborators(TicketUser[] collaborators)
public CustomizedFieldDisplayItem[] getCustomizedFields()
public void setCustomizedFields(CustomizedFieldDisplayItem[] customizedFields)
public Double getAgentServiceDuration()
public void setAgentServiceDuration(Double agentServiceDuration)
public Long getAgentFirstResponseDuration()
public void setAgentFirstResponseDuration(Long agentFirstResponseDuration)
public Long getBotServiceDuration()
public void setBotServiceDuration(Long botServiceDuration)
public Long getAgentResolutionTime()
public void setAgentResolutionTime(Long agentResolutionTime)
public Long getActualProcessingTime()
public void setActualProcessingTime(Long actualProcessingTime)
public Long getAgentEntryTime()
public void setAgentEntryTime(Long agentEntryTime)
public Long getAgentFirstResponseTime()
public void setAgentFirstResponseTime(Long agentFirstResponseTime)
public Long getAgentLastResponseTime()
public void setAgentLastResponseTime(Long agentLastResponseTime)
public TicketUser getAgentOwner()
public void setAgentOwner(TicketUser agentOwner)
public TicketTag[] getTags()
public void setTags(TicketTag[] tags)
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