| 程序包 | 说明 |
|---|---|
| com.lark.oapi.service.helpdesk.v1.model |
| 限定符和类型 | 方法和说明 |
|---|---|
MigrationTicket.Builder |
MigrationTicket.Builder.actualProcessingTime(String actualProcessingTime)
工单实际处理时长,处理时长=解决时长-工单待定时长(将工单状态修改为待定后的时间),单位秒
示例值:1741849380
|
MigrationTicket.Builder |
MigrationTicket.Builder.agentEntryTimeMs(String agentEntryTimeMs)
客服进入时间,单位毫秒
示例值:1742377835277
|
MigrationTicket.Builder |
MigrationTicket.Builder.agentGroupName(String agentGroupName)
工单客服技能组名称
示例值:测试技能组
|
MigrationTicket.Builder |
MigrationTicket.Builder.agentIds(String[] agentIds)
工单关联客服 ID
示例值:
|
MigrationTicket.Builder |
MigrationTicket.Builder.channel(Integer channel)
工单渠道,描述:9:Open API 2:二维码 14:分享 13:搜索 其他数字:其他渠道
示例值:9
|
MigrationTicket.Builder |
MigrationTicket.Builder.closeAtMs(String closeAtMs)
工单关闭时间(毫秒)
示例值:1742377835277
|
MigrationTicket.Builder |
MigrationTicket.Builder.closeBy(String closeBy)
关闭工单用户 ID
示例值:ou_37019b7c830210acd88fdce886e25c71
|
MigrationTicket.Builder |
MigrationTicket.Builder.closeWay(Integer closeWay)
工单关单方式(1:客服直接结束,2:客服转接结束)
示例值:1
|
MigrationTicket.Builder |
MigrationTicket.Builder.collaborators(String[] collaborators)
工单协作者 ID
示例值:
|
MigrationTicket.Builder |
MigrationTicket.Builder.comments(MigrationTicketComment[] comments)
工单备注
示例值:
|
MigrationTicket.Builder |
MigrationTicket.Builder.createAtMs(String createAtMs)
工单创建时间(毫秒)
示例值:1742377835277
|
MigrationTicket.Builder |
MigrationTicket.Builder.creatorId(String creatorId)
工单创建用户 ID
示例值:ou_37019b7c830210acd88fdce886e25c71
|
MigrationTicket.Builder |
MigrationTicket.Builder.description(String description)
工单描述
示例值:这是一个工单描述
|
MigrationTicket.Builder |
MigrationTicket.Builder.dissatisfactionReasons(I18n[] dissatisfactionReasons)
不满意原因
示例值:
|
MigrationTicket.Builder |
MigrationTicket.Builder.firstAgentEntryChatTime(String firstAgentEntryChatTime)
第一个客服进群的时间,单位秒
示例值:1742377835277
|
MigrationTicket.Builder |
MigrationTicket.Builder.firstResponseMs(String firstResponseMs)
客服首次响应时间(毫秒)
示例值:1741849380
|
MigrationTicket.Builder |
MigrationTicket.Builder.guestCity(String guestCity)
工单用户城市
示例值:城市
|
MigrationTicket.Builder |
MigrationTicket.Builder.guestCountry(String guestCountry)
工单用户国家信息
示例值:国家
|
MigrationTicket.Builder |
MigrationTicket.Builder.guestId(String guestId)
工单用户 ID
示例值:ou_37019b7c830210acd88fdce886e25c71
|
MigrationTicket.Builder |
MigrationTicket.Builder.id(String id)
工单 ID
示例值:7475259964853534722
|
MigrationTicket.Builder |
MigrationTicket.Builder.language(String language)
工单语言(中文:zh_cn,日文: ja_jp,英文:en_us)
示例值:zh_cn
|
MigrationTicket.Builder |
MigrationTicket.Builder.lastResponseMs(String lastResponseMs)
客服最后响应时间(毫秒)
示例值:1741849380
|
static MigrationTicket.Builder |
MigrationTicket.newBuilder() |
MigrationTicket.Builder |
MigrationTicket.Builder.ownerAgentId(String ownerAgentId)
工单主责客服 ID
示例值:ou_41119b7c830210abb12fdce886e25b98
|
MigrationTicket.Builder |
MigrationTicket.Builder.queuedAtMs(String queuedAtMs)
工单用户开始排队时间(毫秒)
示例值:1742377835277
|
MigrationTicket.Builder |
MigrationTicket.Builder.score(Integer score)
工单评分,1:不满意,2:一般,3:满意
示例值:3
|
MigrationTicket.Builder |
MigrationTicket.Builder.stage(Integer stage)
工单阶段:1.
|
MigrationTicket.Builder |
MigrationTicket.Builder.status(Integer status)
工单状态,1:已创建 2: 处理中 3: 排队中 4:待定 5:待用户响应 50: 被机器人关闭 51: 被客服关闭 52: 用户自己关闭
示例值:1
|
MigrationTicket.Builder |
MigrationTicket.Builder.transferComment(String transferComment)
转单备注
示例值:这是一个转接工单备注
|
MigrationTicket.Builder |
MigrationTicket.Builder.updateAtMs(String updateAtMs)
工单更新时间(毫秒)
示例值:1742377835277
|
| 构造器和说明 |
|---|
MigrationTicket(MigrationTicket.Builder builder) |
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