| 程序包 | 说明 |
|---|---|
| com.lark.oapi.service.helpdesk.v1.model |
| 限定符和类型 | 方法和说明 |
|---|---|
TicketV2.Builder |
TicketV2.Builder.actualProcessingTime(Long actualProcessingTime)
工单实际处理时间:从客服进入到关单,单位秒
示例值:1741145995
|
TicketV2.Builder |
TicketV2.Builder.agentEntryTime(Long agentEntryTime)
客服进入时间,单位毫秒
示例值:1616920429000
|
TicketV2.Builder |
TicketV2.Builder.agentFirstResponseDuration(Long agentFirstResponseDuration)
客服首次回复时间距离客服进入时间的间隔,单位秒
示例值:1741145995
|
TicketV2.Builder |
TicketV2.Builder.agentFirstResponseTime(Long agentFirstResponseTime)
客服首次回复时间,单位毫秒
示例值:1616920429000
|
TicketV2.Builder |
TicketV2.Builder.agentLastResponseTime(Long agentLastResponseTime)
客服最后回复时间,单位毫秒
示例值:1616920429000
|
TicketV2.Builder |
TicketV2.Builder.agentOwner(TicketUser agentOwner)
主责客服
示例值:
|
TicketV2.Builder |
TicketV2.Builder.agentResolutionTime(Long agentResolutionTime)
客服解决时长,关单时间距离客服进入时间的间隔,单位秒
示例值:1741145995
|
TicketV2.Builder |
TicketV2.Builder.agents(TicketUser[] agents)
agents of this ticket
示例值:
|
TicketV2.Builder |
TicketV2.Builder.agentServiceDuration(Double agentServiceDuration)
客服服务时长,客服最后一次回复时间距离客服进入时间间隔,单位秒
示例值:1.0
|
TicketV2.Builder |
TicketV2.Builder.botServiceDuration(Long botServiceDuration)
机器人服务时间:客服进入时间距离工单创建时间的间隔,单位秒
示例值:1741145995
|
TicketV2.Builder |
TicketV2.Builder.channel(Integer channel)
the ticket channel
示例值:1
|
TicketV2.Builder |
TicketV2.Builder.closedAt(Long closedAt)
the time when the ticket is closed
示例值:1616920429000
|
TicketV2.Builder |
TicketV2.Builder.closedBy(TicketUser closedBy)
closed user of this ticket
示例值:
|
TicketV2.Builder |
TicketV2.Builder.collaborators(TicketUser[] collaborators)
collaborators of this ticket
示例值:
|
TicketV2.Builder |
TicketV2.Builder.comments(Comments comments)
备注
示例值:
|
TicketV2.Builder |
TicketV2.Builder.createdAt(Long createdAt)
the time when the ticket is created
示例值:1616920429000
|
TicketV2.Builder |
TicketV2.Builder.customizedFields(CustomizedFieldDisplayItem[] customizedFields)
ticket customized fields
示例值:
|
TicketV2.Builder |
TicketV2.Builder.dissatisfactionReason(I18n dissatisfactionReason)
不满意原因
示例值:
|
TicketV2.Builder |
TicketV2.Builder.guest(TicketUser guest)
guest of this ticket
示例值:
|
TicketV2.Builder |
TicketV2.Builder.helpdeskId(String helpdeskId)
helpdesk id
示例值:123456
|
static TicketV2.Builder |
TicketV2.newBuilder() |
TicketV2.Builder |
TicketV2.Builder.score(Integer score)
ticket score
示例值:1
|
TicketV2.Builder |
TicketV2.Builder.solve(Integer solve)
if ticket is solved
示例值:1
|
TicketV2.Builder |
TicketV2.Builder.status(Integer status)
ticket status
示例值:1
|
TicketV2.Builder |
TicketV2.Builder.tags(TicketTag[] tags)
工单标签
示例值:
|
TicketV2.Builder |
TicketV2.Builder.ticketId(String ticketId)
ticket id
示例值:123456
|
TicketV2.Builder |
TicketV2.Builder.ticketType(Integer ticketType)
ticket type
示例值:1
|
TicketV2.Builder |
TicketV2.Builder.updatedAt(Long updatedAt)
the time when the ticket is updated
示例值:1616920429000
|
| 构造器和说明 |
|---|
TicketV2(TicketV2.Builder builder) |
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