AgentStatusModel (Clink Open API Java SDK 3.0.20.2 API)

java.lang.Object
- com.tinet.clink.cc.model.AgentStatusModel

public class AgentStatusModel
extends Object

座席状态监控返回对象

作者:: wangll

字段概要

字段
限定符和类型	字段和说明
`private String`	`agentStatus` 座席状态 (空闲、置忙(具体置忙原因)、通话、振铃、整理、外呼中)
`private String`	`agentStatusDetail` 座席状态详情
`private String`	`bindTel` 绑定电话
`private Integer`	`bindType` 绑定类型
`private Integer`	`bridgeCallCount` 座席来电接听次数
`private String`	`clientName` 座席名
`private String`	`cno` 座席号
`private String`	`code` 座席code
`private String`	`customerNumber` 主叫号码，即来电客户号码
`private String`	`customerNumberEncrypt` 客户号码加密串
`private String`	`customerStatus` 客户状态，空闲，呼叫中，响铃，通话
`private Long`	`ibAnsweredRingingDuration` 呼入接听总响铃时长
`private Integer`	`ibClientAnsweredCount` 客户呼入接听数
`private double`	`ibClientAnsweredRate` 客户呼入接听率
`private Integer`	`ibClientTotalCount` 客户呼入数
`private Integer`	`ibClientUnansweredCount` 客户呼入未接听数
`private Integer`	`idleTimeOut` 空闲超时时间（单位分钟）
`private Integer`	`incomingCallCount` 来电接听数
`private Long`	`loginDuration` 登录时长
`private Long`	`obAvgBridgeDuration` 外呼平均通话时长
`private Long`	`obBridgeDuration` 外呼通话时长
`private Double`	`obBridgeRate` 外呼接听率
`private Integer`	`obCallCount` 座席外呼数
`private Integer`	`obClientUnbridgeCount` 外呼座席未接听数
`private Integer`	`obCustomerBridgeCount` 外呼客户接听数
`private Integer`	`obCustomerUnbridgeCount` 外呼客户未接听数
`private String`	`pauseDescription` 置忙状态
`private Integer`	`pauseType` 置忙类型
`private Integer`	`predictToCall` 座席是否处于预测外呼状态 1：是 0：否
`private Integer`	`queueIncomingCallCount` 队列来电接听数
`private String`	`queueInfo` 队列信息
`private String`	`queues` 队列编号
`private Map<String,String>`	`queuesMap` qno，qname 映射
`private Integer`	`quickUnlinkCount` 客户速挂数
`private Long`	`stateDuration` 状态时长
`private String[]`	`tagNames` 座席标签

构造器概要

构造器
构造器和说明

AgentStatusModel()

构造器
构造器和说明
`AgentStatusModel()`

方法概要

所有方法实例方法具体方法
限定符和类型	方法和说明
`String`	`getAgentStatus()`
`String`	`getAgentStatusDetail()`
`String`	`getBindTel()`
`Integer`	`getBindType()`
`Integer`	`getBridgeCallCount()`
`String`	`getClientName()`
`String`	`getCno()`
`String`	`getCode()`
`String`	`getCustomerNumber()`
`String`	`getCustomerNumberEncrypt()`
`String`	`getCustomerStatus()`
`Long`	`getIbAnsweredRingingDuration()`
`Integer`	`getIbClientAnsweredCount()`
`double`	`getIbClientAnsweredRate()`
`Integer`	`getIbClientTotalCount()`
`Integer`	`getIbClientUnansweredCount()`
`Integer`	`getIdleTimeOut()`
`Integer`	`getIncomingCallCount()`
`Long`	`getLoginDuration()`
`Long`	`getObAvgBridgeDuration()`
`Long`	`getObBridgeDuration()`
`Double`	`getObBridgeRate()`
`Integer`	`getObCallCount()`
`Integer`	`getObClientUnbridgeCount()`
`Integer`	`getObCustomerBridgeCount()`
`Integer`	`getObCustomerUnbridgeCount()`
`String`	`getPauseDescription()`
`Integer`	`getPauseType()`
`Integer`	`getPredictToCall()`
`Integer`	`getQueueIncomingCallCount()`
`String`	`getQueueInfo()`
`String`	`getQueues()`
`Map<String,String>`	`getQueuesMap()`
`Integer`	`getQuickUnlinkCount()`
`Long`	`getStateDuration()`
`String[]`	`getTagNames()`
`void`	`setAgentStatus(String agentStatus)`
`void`	`setAgentStatusDetail(String agentStatusDetail)`
`void`	`setBindTel(String bindTel)`
`void`	`setBindType(Integer bindType)`
`void`	`setBridgeCallCount(Integer bridgeCallCount)`
`void`	`setClientName(String clientName)`
`void`	`setCno(String cno)`
`void`	`setCode(String code)`
`void`	`setCustomerNumber(String customerNumber)`
`void`	`setCustomerNumberEncrypt(String customerNumberEncrypt)`
`void`	`setCustomerStatus(String customerStatus)`
`void`	`setIbAnsweredRingingDuration(Long ibAnsweredRingingDuration)`
`void`	`setIbClientAnsweredCount(Integer ibClientAnsweredCount)`
`void`	`setIbClientAnsweredRate(double ibClientAnsweredRate)`
`void`	`setIbClientTotalCount(Integer ibClientTotalCount)`
`void`	`setIbClientUnansweredCount(Integer ibClientUnansweredCount)`
`void`	`setIdleTimeOut(Integer idleTimeOut)`
`void`	`setIncomingCallCount(Integer incomingCallCount)`
`void`	`setLoginDuration(Long loginDuration)`
`void`	`setObAvgBridgeDuration(Long obAvgBridgeDuration)`
`void`	`setObBridgeDuration(Long obBridgeDuration)`
`void`	`setObBridgeRate(Double obBridgeRate)`
`void`	`setObCallCount(Integer obCallCount)`
`void`	`setObClientUnbridgeCount(Integer obClientUnbridgeCount)`
`void`	`setObCustomerBridgeCount(Integer obCustomerBridgeCount)`
`void`	`setObCustomerUnbridgeCount(Integer obCustomerUnbridgeCount)`
`void`	`setPauseDescription(String pauseDescription)`
`void`	`setPauseType(Integer pauseType)`
`void`	`setPredictToCall(Integer predictToCall)`
`void`	`setQueueIncomingCallCount(Integer queueIncomingCallCount)`
`void`	`setQueueInfo(String queueInfo)`
`void`	`setQueues(String queues)`
`void`	`setQueuesMap(Map<String,String> queuesMap)`
`void`	`setQuickUnlinkCount(Integer quickUnlinkCount)`
`void`	`setStateDuration(Long stateDuration)`
`void`	`setTagNames(String[] tagNames)`

从类继承的方法 java.lang.Object
clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

字段详细资料
- cno
```
private String cno
```
  座席号
- clientName
```
private String clientName
```
  座席名
- bindType
```
private Integer bindType
```
  绑定类型
- bindTel
```
private String bindTel
```
  绑定电话
- customerNumber
```
private String customerNumber
```
  主叫号码，即来电客户号码
- customerNumberEncrypt
```
private String customerNumberEncrypt
```
  客户号码加密串
- pauseType
```
private Integer pauseType
```
  置忙类型
- pauseDescription
```
private String pauseDescription
```
  置忙状态
- agentStatus
```
private String agentStatus
```
  座席状态 (空闲、置忙(具体置忙原因)、通话、振铃、整理、外呼中)
- customerStatus
```
private String customerStatus
```
  客户状态，空闲，呼叫中，响铃，通话
- agentStatusDetail
```
private String agentStatusDetail
```
  座席状态详情
- incomingCallCount
```
private Integer incomingCallCount
```
  来电接听数
- bridgeCallCount
```
private Integer bridgeCallCount
```
  座席来电接听次数
- queuesMap
```
private Map<String,String> queuesMap
```
  qno，qname 映射
- queueIncomingCallCount
```
private Integer queueIncomingCallCount
```
  队列来电接听数
- stateDuration
```
private Long stateDuration
```
  状态时长
- loginDuration
```
private Long loginDuration
```
  登录时长
- obBridgeRate
```
private Double obBridgeRate
```
  外呼接听率
- obBridgeDuration
```
private Long obBridgeDuration
```
  外呼通话时长
- obAvgBridgeDuration
```
private Long obAvgBridgeDuration
```
  外呼平均通话时长
- idleTimeOut
```
private Integer idleTimeOut
```
  空闲超时时间（单位分钟）
- ibAnsweredRingingDuration
```
private Long ibAnsweredRingingDuration
```
  呼入接听总响铃时长
- code
```
private String code
```
  座席code
- queueInfo
```
private String queueInfo
```
  队列信息
- queues
```
private String queues
```
  队列编号
- obCallCount
```
private Integer obCallCount
```
  座席外呼数
- obClientUnbridgeCount
```
private Integer obClientUnbridgeCount
```
  外呼座席未接听数
- obCustomerBridgeCount
```
private Integer obCustomerBridgeCount
```
  外呼客户接听数
- obCustomerUnbridgeCount
```
private Integer obCustomerUnbridgeCount
```
  外呼客户未接听数
- tagNames
```
private String[] tagNames
```
  座席标签
- ibClientAnsweredCount
```
private Integer ibClientAnsweredCount
```
  客户呼入接听数
- ibClientUnansweredCount
```
private Integer ibClientUnansweredCount
```
  客户呼入未接听数
- quickUnlinkCount
```
private Integer quickUnlinkCount
```
  客户速挂数
- ibClientTotalCount
```
private Integer ibClientTotalCount
```
  客户呼入数
- ibClientAnsweredRate
```
private double ibClientAnsweredRate
```
  客户呼入接听率
- predictToCall
```
private Integer predictToCall
```
  座席是否处于预测外呼状态 1：是 0：否

构造器详细资料
- AgentStatusModel
```
public AgentStatusModel()
```

方法详细资料

getIdleTimeOut
```
public Integer getIdleTimeOut()
```

setIdleTimeOut

public void setIdleTimeOut(Integer idleTimeOut)

getIbAnsweredRingingDuration

public Long getIbAnsweredRingingDuration()

setIbAnsweredRingingDuration

public void setIbAnsweredRingingDuration(Long ibAnsweredRingingDuration)

getCode
```
public String getCode()
```

setCode
```
public void setCode(String code)
```

getQueueInfo
```
public String getQueueInfo()
```

setQueueInfo

public void setQueueInfo(String queueInfo)

getQueues
```
public String getQueues()
```

setQueues
```
public void setQueues(String queues)
```

getObCallCount
```
public Integer getObCallCount()
```

setObCallCount

public void setObCallCount(Integer obCallCount)

getObClientUnbridgeCount

public Integer getObClientUnbridgeCount()

setObClientUnbridgeCount

public void setObClientUnbridgeCount(Integer obClientUnbridgeCount)

getObCustomerBridgeCount

public Integer getObCustomerBridgeCount()

setObCustomerBridgeCount

public void setObCustomerBridgeCount(Integer obCustomerBridgeCount)

getObCustomerUnbridgeCount

public Integer getObCustomerUnbridgeCount()

setObCustomerUnbridgeCount

public void setObCustomerUnbridgeCount(Integer obCustomerUnbridgeCount)

getTagNames
```
public String[] getTagNames()
```

setTagNames

public void setTagNames(String[] tagNames)

getIbClientAnsweredCount

public Integer getIbClientAnsweredCount()

setIbClientAnsweredCount

public void setIbClientAnsweredCount(Integer ibClientAnsweredCount)

getIbClientUnansweredCount

public Integer getIbClientUnansweredCount()

setIbClientUnansweredCount

public void setIbClientUnansweredCount(Integer ibClientUnansweredCount)

getQuickUnlinkCount
```
public Integer getQuickUnlinkCount()
```

setQuickUnlinkCount

public void setQuickUnlinkCount(Integer quickUnlinkCount)

getIbClientTotalCount

public Integer getIbClientTotalCount()

setIbClientTotalCount

public void setIbClientTotalCount(Integer ibClientTotalCount)

getIbClientAnsweredRate

public double getIbClientAnsweredRate()

setIbClientAnsweredRate

public void setIbClientAnsweredRate(double ibClientAnsweredRate)

getPredictToCall
```
public Integer getPredictToCall()
```

setPredictToCall

public void setPredictToCall(Integer predictToCall)

getCno
```
public String getCno()
```

setCno
```
public void setCno(String cno)
```

getClientName
```
public String getClientName()
```

setClientName

public void setClientName(String clientName)

getBindType
```
public Integer getBindType()
```

setBindType

public void setBindType(Integer bindType)

getBindTel
```
public String getBindTel()
```

setBindTel

public void setBindTel(String bindTel)

getCustomerNumber
```
public String getCustomerNumber()
```

setCustomerNumber

public void setCustomerNumber(String customerNumber)

getPauseType
```
public Integer getPauseType()
```

setPauseType

public void setPauseType(Integer pauseType)

getAgentStatusDetail
```
public String getAgentStatusDetail()
```

setAgentStatusDetail

public void setAgentStatusDetail(String agentStatusDetail)

getAgentStatus
```
public String getAgentStatus()
```

setAgentStatus

public void setAgentStatus(String agentStatus)

getCustomerStatus
```
public String getCustomerStatus()
```

setCustomerStatus

public void setCustomerStatus(String customerStatus)

getIncomingCallCount
```
public Integer getIncomingCallCount()
```

setIncomingCallCount

public void setIncomingCallCount(Integer incomingCallCount)

getQueueIncomingCallCount

public Integer getQueueIncomingCallCount()

setQueueIncomingCallCount

public void setQueueIncomingCallCount(Integer queueIncomingCallCount)

getStateDuration
```
public Long getStateDuration()
```

setStateDuration

public void setStateDuration(Long stateDuration)

getLoginDuration
```
public Long getLoginDuration()
```

setLoginDuration

public void setLoginDuration(Long loginDuration)

getPauseDescription
```
public String getPauseDescription()
```

setPauseDescription

public void setPauseDescription(String pauseDescription)

getCustomerNumberEncrypt

public String getCustomerNumberEncrypt()

setCustomerNumberEncrypt

public void setCustomerNumberEncrypt(String customerNumberEncrypt)

getBridgeCallCount
```
public Integer getBridgeCallCount()
```

setBridgeCallCount

public void setBridgeCallCount(Integer bridgeCallCount)

getQueuesMap

public Map<String,String> getQueuesMap()

setQueuesMap

public void setQueuesMap(Map<String,String> queuesMap)

getObBridgeRate
```
public Double getObBridgeRate()
```

setObBridgeRate

public void setObBridgeRate(Double obBridgeRate)

getObBridgeDuration
```
public Long getObBridgeDuration()
```

setObBridgeDuration

public void setObBridgeDuration(Long obBridgeDuration)

getObAvgBridgeDuration
```
public Long getObAvgBridgeDuration()
```

setObAvgBridgeDuration

public void setObAvgBridgeDuration(Long obAvgBridgeDuration)

类 AgentStatusModel

字段概要

构造器概要

方法概要

从类继承的方法 java.lang.Object

字段详细资料

cno

clientName

bindType

bindTel

customerNumber

customerNumberEncrypt

pauseType

pauseDescription

agentStatus

customerStatus

agentStatusDetail

incomingCallCount

bridgeCallCount

queuesMap

queueIncomingCallCount

stateDuration

loginDuration

obBridgeRate

obBridgeDuration

obAvgBridgeDuration

idleTimeOut

ibAnsweredRingingDuration

code

queueInfo

queues

obCallCount

obClientUnbridgeCount

obCustomerBridgeCount

obCustomerUnbridgeCount

tagNames

ibClientAnsweredCount

ibClientUnansweredCount

quickUnlinkCount

ibClientTotalCount

ibClientAnsweredRate

predictToCall

构造器详细资料

AgentStatusModel

方法详细资料

getIdleTimeOut

setIdleTimeOut

getIbAnsweredRingingDuration

setIbAnsweredRingingDuration

getCode

setCode

getQueueInfo

setQueueInfo

getQueues

setQueues

getObCallCount

setObCallCount

getObClientUnbridgeCount

setObClientUnbridgeCount

getObCustomerBridgeCount

setObCustomerBridgeCount

getObCustomerUnbridgeCount

setObCustomerUnbridgeCount

getTagNames

setTagNames

getIbClientAnsweredCount

setIbClientAnsweredCount

getIbClientUnansweredCount

setIbClientUnansweredCount

getQuickUnlinkCount

setQuickUnlinkCount

getIbClientTotalCount

setIbClientTotalCount

getIbClientAnsweredRate

setIbClientAnsweredRate

getPredictToCall

setPredictToCall

getCno

setCno

getClientName