software.amazon.awssdk.services.connect.model

Class GetCurrentMetricDataRequest

java.lang.Object

software.amazon.awssdk.core.SdkRequest

software.amazon.awssdk.awscore.AwsRequest

software.amazon.awssdk.services.connect.model.ConnectRequest

software.amazon.awssdk.services.connect.model.GetCurrentMetricDataRequest

All Implemented Interfaces:

SdkPojo, ToCopyableBuilder<GetCurrentMetricDataRequest.Builder,GetCurrentMetricDataRequest>

@Generated(value="software.amazon.awssdk:codegen")
public final class GetCurrentMetricDataRequest
extends ConnectRequest
implements ToCopyableBuilder<GetCurrentMetricDataRequest.Builder,GetCurrentMetricDataRequest>

Nested Class Summary

Nested Classes

Modifier and Type	Class and Description
static interface	GetCurrentMetricDataRequest.Builder

Method Summary

Modifier and Type	Method and Description
static GetCurrentMetricDataRequest.Builder	builder()
List<CurrentMetric>	currentMetrics() The metrics to retrieve.
boolean	equals(Object obj)
boolean	equalsBySdkFields(Object obj)
Filters	filters() The filters to apply to returned metrics.
<T> Optional<T>	getValueForField(String fieldName, Class<T> clazz)
List<Grouping>	groupings() The grouping applied to the metrics returned.
List<String>	groupingsAsStrings() The grouping applied to the metrics returned.
boolean	hasCurrentMetrics() For responses, this returns true if the service returned a value for the CurrentMetrics property.
boolean	hasGroupings() For responses, this returns true if the service returned a value for the Groupings property.
int	hashCode()
boolean	hasSortCriteria() For responses, this returns true if the service returned a value for the SortCriteria property.
String	instanceId() The identifier of the Amazon Connect instance.
Integer	maxResults() The maximum number of results to return per page.
String	nextToken() The token for the next set of results.
List<SdkField<?>>	sdkFields()
static Class<? extends GetCurrentMetricDataRequest.Builder>	serializableBuilderClass()
List<CurrentMetricSortCriteria>	sortCriteria() The way to sort the resulting response based on metrics.
GetCurrentMetricDataRequest.Builder	toBuilder()
String	toString() Returns a string representation of this object.

Methods inherited from class software.amazon.awssdk.awscore.AwsRequest

overrideConfiguration

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Methods inherited from interface software.amazon.awssdk.utils.builder.ToCopyableBuilder

copy

Method Detail

instanceId

public final String instanceId()

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

Returns:

The identifier of the Amazon Connect instance. You can find the instanceId in the ARN of the instance.

filters

public final Filters filters()

The filters to apply to returned metrics. You can filter up to the following limits:

• Queues: 100

• Routing profiles: 100

• Channels: 3 (VOICE, CHAT, and TASK channels are supported.)

Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request.

Currently tagging is only supported on the resources that are passed in the filter.

Returns:

The filters to apply to returned metrics. You can filter up to the following limits:

• Queues: 100

• Routing profiles: 100

• Channels: 3 (VOICE, CHAT, and TASK channels are supported.)

Metric data is retrieved only for the resources associated with the queues or routing profiles, and by any channels included in the filter. (You cannot filter by both queue AND routing profile.) You can include both resource IDs and resource ARNs in the same request.

Currently tagging is only supported on the resources that are passed in the filter.

groupings

public final List<Grouping> groupings()

The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

• If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

• If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

• If no Grouping is included in the request, a summary of metrics is returned.

Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasGroupings() method.

Returns:

The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

• If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

• If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

• If no Grouping is included in the request, a summary of metrics is returned.

hasGroupings

public final boolean hasGroupings()

For responses, this returns true if the service returned a value for the Groupings property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.

groupingsAsStrings

public final List<String> groupingsAsStrings()

The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

• If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

• If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

• If no Grouping is included in the request, a summary of metrics is returned.

Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasGroupings() method.

Returns:

The grouping applied to the metrics returned. For example, when grouped by QUEUE, the metrics returned apply to each queue rather than aggregated for all queues.

• If you group by CHANNEL, you should include a Channels filter. VOICE, CHAT, and TASK channels are supported.

• If you group by ROUTING_PROFILE, you must include either a queue or routing profile filter. In addition, a routing profile filter is required for metrics CONTACTS_SCHEDULED, CONTACTS_IN_QUEUE, and OLDEST_CONTACT_AGE.

• If no Grouping is included in the request, a summary of metrics is returned.

hasCurrentMetrics

public final boolean hasCurrentMetrics()

For responses, this returns true if the service returned a value for the CurrentMetrics property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.

currentMetrics

public final List<CurrentMetric> currentMetrics()

The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.

AGENTS_AFTER_CONTACT_WORK

Unit: COUNT

Name in real-time metrics report: ACW

AGENTS_AVAILABLE

Unit: COUNT

Name in real-time metrics report: Available

AGENTS_ERROR

Unit: COUNT

Name in real-time metrics report: Error

AGENTS_NON_PRODUCTIVE

Unit: COUNT

Name in real-time metrics report: NPT (Non-Productive Time)

AGENTS_ON_CALL

Unit: COUNT

Name in real-time metrics report: On contact

AGENTS_ON_CONTACT

Unit: COUNT

Name in real-time metrics report: On contact

AGENTS_ONLINE

Unit: COUNT

Name in real-time metrics report: Online

AGENTS_STAFFED

Unit: COUNT

Name in real-time metrics report: Staffed

CONTACTS_IN_QUEUE

Unit: COUNT

Name in real-time metrics report: In queue

CONTACTS_SCHEDULED

Unit: COUNT

Name in real-time metrics report: Scheduled

OLDEST_CONTACT_AGE

Unit: SECONDS

When you use groupings, Unit says SECONDS and the Value is returned in SECONDS.

When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:

{ "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0

The actual OLDEST_CONTACT_AGE is 24 seconds.

Name in real-time metrics report: Oldest

SLOTS_ACTIVE

Unit: COUNT

Name in real-time metrics report: Active

SLOTS_AVAILABLE

Unit: COUNT

Name in real-time metrics report: Availability

Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasCurrentMetrics() method.

Returns:

The metrics to retrieve. Specify the name and unit for each metric. The following metrics are available. For a description of all the metrics, see Real-time Metrics Definitions in the Amazon Connect Administrator Guide.

AGENTS_AFTER_CONTACT_WORK

Unit: COUNT

Name in real-time metrics report: ACW

AGENTS_AVAILABLE

Unit: COUNT

Name in real-time metrics report: Available

AGENTS_ERROR

Unit: COUNT

Name in real-time metrics report: Error

AGENTS_NON_PRODUCTIVE

Unit: COUNT

Name in real-time metrics report: NPT (Non-Productive Time)

AGENTS_ON_CALL

Unit: COUNT

Name in real-time metrics report: On contact

AGENTS_ON_CONTACT

Unit: COUNT

Name in real-time metrics report: On contact

AGENTS_ONLINE

Unit: COUNT

Name in real-time metrics report: Online

AGENTS_STAFFED

Unit: COUNT

Name in real-time metrics report: Staffed

CONTACTS_IN_QUEUE

Unit: COUNT

Name in real-time metrics report: In queue

CONTACTS_SCHEDULED

Unit: COUNT

Name in real-time metrics report: Scheduled

OLDEST_CONTACT_AGE

Unit: SECONDS

When you use groupings, Unit says SECONDS and the Value is returned in SECONDS.

When you do not use groupings, Unit says SECONDS but the Value is returned in MILLISECONDS. For example, if you get a response like this:

{ "Metric": { "Name": "OLDEST_CONTACT_AGE", "Unit": "SECONDS" }, "Value": 24113.0

The actual OLDEST_CONTACT_AGE is 24 seconds.

Name in real-time metrics report: Oldest

SLOTS_ACTIVE

Unit: COUNT

Name in real-time metrics report: Active

SLOTS_AVAILABLE

Unit: COUNT

Name in real-time metrics report: Availability

nextToken

public final String nextToken()

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

Returns:

The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

The token expires after 5 minutes from the time it is created. Subsequent requests that use the token must use the same request parameters as the request that generated the token.

maxResults

public final Integer maxResults()

The maximum number of results to return per page.

Returns:

The maximum number of results to return per page.

hasSortCriteria

public final boolean hasSortCriteria()

For responses, this returns true if the service returned a value for the SortCriteria property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.

sortCriteria

public final List<CurrentMetricSortCriteria> sortCriteria()

The way to sort the resulting response based on metrics. You can enter one sort criteria. By default resources are sorted based on AGENTS_ONLINE, DESCENDING. The metric collection is sorted based on the input metrics.

Note the following:

• Sorting on SLOTS_ACTIVE and SLOTS_AVAILABLE is not supported.

Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasSortCriteria() method.

Returns:

The way to sort the resulting response based on metrics. You can enter one sort criteria. By default resources are sorted based on AGENTS_ONLINE, DESCENDING. The metric collection is sorted based on the input metrics.

Note the following:

• Sorting on SLOTS_ACTIVE and SLOTS_AVAILABLE is not supported.

toBuilder

public GetCurrentMetricDataRequest.Builder toBuilder()

Specified by:

toBuilder in interface ToCopyableBuilder<GetCurrentMetricDataRequest.Builder,GetCurrentMetricDataRequest>

Specified by:

toBuilder in class ConnectRequest

builder

public static GetCurrentMetricDataRequest.Builder builder()

serializableBuilderClass

public static Class<? extends GetCurrentMetricDataRequest.Builder> serializableBuilderClass()

hashCode

public final int hashCode()

Overrides:

hashCode in class AwsRequest

equals

public final boolean equals(Object obj)

Overrides:

equals in class AwsRequest

equalsBySdkFields

public final boolean equalsBySdkFields(Object obj)

Specified by:

equalsBySdkFields in interface SdkPojo

toString

public final String toString()

Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.

Overrides:

toString in class Object

getValueForField

public final <T> Optional<T> getValueForField(String fieldName,
                                              Class<T> clazz)

Overrides:

getValueForField in class SdkRequest

sdkFields

public final List<SdkField<?>> sdkFields()

Specified by:

sdkFields in interface SdkPojo