software.amazon.awssdk.services.connect.model

Interface MediaConcurrency.Builder

All Superinterfaces:

Buildable, CopyableBuilder<MediaConcurrency.Builder,MediaConcurrency>, SdkBuilder<MediaConcurrency.Builder,MediaConcurrency>, SdkPojo

Enclosing class:

MediaConcurrency

public static interface MediaConcurrency.Builder
extends SdkPojo, CopyableBuilder<MediaConcurrency.Builder,MediaConcurrency>

Method Summary

Modifier and Type	Method and Description
MediaConcurrency.Builder	channel(Channel channel) The channels that agents can handle in the Contact Control Panel (CCP).
MediaConcurrency.Builder	channel(String channel) The channels that agents can handle in the Contact Control Panel (CCP).
MediaConcurrency.Builder	concurrency(Integer concurrency) The number of contacts an agent can have on a channel simultaneously.
default MediaConcurrency.Builder	crossChannelBehavior(Consumer<CrossChannelBehavior.Builder> crossChannelBehavior) Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.
MediaConcurrency.Builder	crossChannelBehavior(CrossChannelBehavior crossChannelBehavior) Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.

Methods inherited from interface software.amazon.awssdk.core.SdkPojo

equalsBySdkFields, sdkFields

Methods inherited from interface software.amazon.awssdk.utils.builder.CopyableBuilder

copy

Methods inherited from interface software.amazon.awssdk.utils.builder.SdkBuilder

applyMutation, build

Method Detail

channel

MediaConcurrency.Builder channel(String channel)

The channels that agents can handle in the Contact Control Panel (CCP).

Parameters:

channel - The channels that agents can handle in the Contact Control Panel (CCP).

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

Channel, Channel

channel

MediaConcurrency.Builder channel(Channel channel)

The channels that agents can handle in the Contact Control Panel (CCP).

Parameters:

channel - The channels that agents can handle in the Contact Control Panel (CCP).

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

Channel, Channel

concurrency

MediaConcurrency.Builder concurrency(Integer concurrency)

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Parameters:

concurrency - The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

Returns:

Returns a reference to this object so that method calls can be chained together.

crossChannelBehavior

MediaConcurrency.Builder crossChannelBehavior(CrossChannelBehavior crossChannelBehavior)

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Parameters:

crossChannelBehavior - Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Returns:

Returns a reference to this object so that method calls can be chained together.

crossChannelBehavior

default MediaConcurrency.Builder crossChannelBehavior(Consumer<CrossChannelBehavior.Builder> crossChannelBehavior)

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

This is a convenience method that creates an instance of the CrossChannelBehavior.Builder avoiding the need to create one manually via CrossChannelBehavior.builder().

When the Consumer completes, SdkBuilder.build() is called immediately and its result is passed to crossChannelBehavior(CrossChannelBehavior).

Parameters:

crossChannelBehavior - a consumer that will call methods on CrossChannelBehavior.Builder

Returns:

Returns a reference to this object so that method calls can be chained together.

See Also:

crossChannelBehavior(CrossChannelBehavior)