Contact (AWS Java SDK :: Services :: Connect 2.21.2 API)

java.lang.Object
- software.amazon.awssdk.services.connect.model.Contact

All Implemented Interfaces:: Serializable, SdkPojo, ToCopyableBuilder<Contact.Builder,Contact>

@Generated(value="software.amazon.awssdk:codegen")
public final class Contact
extends Object
implements SdkPojo, Serializable, ToCopyableBuilder<Contact.Builder,Contact>

Contains information about a contact.

See Also:: Serialized Form

Nested Class Summary

Nested Classes
Modifier and Type Class and Description

static interface Contact.Builder

Nested Classes
Modifier and Type	Class and Description
`static interface`	`Contact.Builder`

Method Summary

All Methods Static Methods Instance Methods Concrete Methods
Modifier and Type	Method and Description
`AgentInfo`	`agentInfo()` Information about the agent who accepted the contact.
`String`	`arn()` The Amazon Resource Name (ARN) for the contact.
`static Contact.Builder`	`builder()`
`Channel`	`channel()` How the contact reached your contact center.
`String`	`channelAsString()` How the contact reached your contact center.
`String`	`description()` The description of the contact.
`Instant`	`disconnectTimestamp()` The timestamp when the customer endpoint disconnected from Amazon Connect.
`boolean`	`equals(Object obj)`
`boolean`	`equalsBySdkFields(Object obj)`
`<T> Optional<T>`	`getValueForField(String fieldName, Class<T> clazz)`
`int`	`hashCode()`
`String`	`id()` The identifier for the contact.
`String`	`initialContactId()` If this contact is related to other contacts, this is the ID of the initial contact.
`ContactInitiationMethod`	`initiationMethod()` Indicates how the contact was initiated.
`String`	`initiationMethodAsString()` Indicates how the contact was initiated.
`Instant`	`initiationTimestamp()` The date and time this contact was initiated, in UTC time.
`Instant`	`lastUpdateTimestamp()` The timestamp when contact was last updated.
`String`	`name()` The name of the contact.
`String`	`previousContactId()` If this contact is not the first contact, this is the ID of the previous contact.
`QueueInfo`	`queueInfo()` If this contact was queued, this contains information about the queue.
`String`	`relatedContactId()` The contactId that is related to this contact.
`Instant`	`scheduledTimestamp()` The timestamp, in Unix epoch time format, at which to start running the inbound flow.
`List<SdkField<?>>`	`sdkFields()`
`static Class<? extends Contact.Builder>`	`serializableBuilderClass()`
`Contact.Builder`	`toBuilder()`
`String`	`toString()` Returns a string representation of this object.
`WisdomInfo`	`wisdomInfo()` Information about Amazon Connect Wisdom.

Methods inherited from class java.lang.Object
clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Methods inherited from interface software.amazon.awssdk.utils.builder.ToCopyableBuilder
copy

- Method Detail
  - arn
```
public final String arn()
```
    The Amazon Resource Name (ARN) for the contact.
    
    Returns:
    
    The Amazon Resource Name (ARN) for the contact.
  - id
```
public final String id()
```
    The identifier for the contact.
    
    Returns:
    
    The identifier for the contact.
  - initialContactId
```
public final String initialContactId()
```
    If this contact is related to other contacts, this is the ID of the initial contact.
    
    Returns:
    
    If this contact is related to other contacts, this is the ID of the initial contact.
  - previousContactId
```
public final String previousContactId()
```
    If this contact is not the first contact, this is the ID of the previous contact.
    
    Returns:
    
    If this contact is not the first contact, this is the ID of the previous contact.
  - initiationMethod
```
public final ContactInitiationMethod initiationMethod()
```
    Indicates how the contact was initiated.
    
    If the service returns an enum value that is not available in the current SDK version, initiationMethod will return ContactInitiationMethod.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from initiationMethodAsString().
    
    Returns:
    
    Indicates how the contact was initiated.
    
    See Also:
    
    ContactInitiationMethod
  - initiationMethodAsString
```
public final String initiationMethodAsString()
```
    Indicates how the contact was initiated.
    
    If the service returns an enum value that is not available in the current SDK version, initiationMethod will return ContactInitiationMethod.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from initiationMethodAsString().
    
    Returns:
    
    Indicates how the contact was initiated.
    
    See Also:
    
    ContactInitiationMethod
  - name
```
public final String name()
```
    The name of the contact.
    
    Returns:
    
    The name of the contact.
  - description
```
public final String description()
```
    The description of the contact.
    
    Returns:
    
    The description of the contact.
  - channel
```
public final Channel channel()
```
    How the contact reached your contact center.
    
    If the service returns an enum value that is not available in the current SDK version, channel will return Channel.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from channelAsString().
    
    Returns:
    
    How the contact reached your contact center.
    
    See Also:
    
    Channel
  - channelAsString
```
public final String channelAsString()
```
    How the contact reached your contact center.
    
    If the service returns an enum value that is not available in the current SDK version, channel will return Channel.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from channelAsString().
    
    Returns:
    
    How the contact reached your contact center.
    
    See Also:
    
    Channel
  - queueInfo
```
public final QueueInfo queueInfo()
```
    If this contact was queued, this contains information about the queue.
    
    Returns:
    
    If this contact was queued, this contains information about the queue.
  - agentInfo
```
public final AgentInfo agentInfo()
```
    Information about the agent who accepted the contact.
    
    Returns:
    
    Information about the agent who accepted the contact.
  - initiationTimestamp
```
public final Instant initiationTimestamp()
```
    The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.
    
    Returns:
    
    The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact.
  - disconnectTimestamp
```
public final Instant disconnectTimestamp()
```
    The timestamp when the customer endpoint disconnected from Amazon Connect.
    
    Returns:
    
    The timestamp when the customer endpoint disconnected from Amazon Connect.
  - lastUpdateTimestamp
```
public final Instant lastUpdateTimestamp()
```
    The timestamp when contact was last updated.
    
    Returns:
    
    The timestamp when contact was last updated.
  - scheduledTimestamp
```
public final Instant scheduledTimestamp()
```
    The timestamp, in Unix epoch time format, at which to start running the inbound flow.
    
    Returns:
    
    The timestamp, in Unix epoch time format, at which to start running the inbound flow.
  - relatedContactId
```
public final String relatedContactId()
```
    The contactId that is related to this contact.
    
    Returns:
    
    The contactId that is related to this contact.
  - wisdomInfo
```
public final WisdomInfo wisdomInfo()
```
    Information about Amazon Connect Wisdom.
    
    Returns:
    
    Information about Amazon Connect Wisdom.
  - toBuilder
```
public Contact.Builder toBuilder()
```
    Specified by:
    
    toBuilder in interface ToCopyableBuilder<Contact.Builder,Contact>
  - builder
```
public static Contact.Builder builder()
```
  - serializableBuilderClass
```
public static Class<? extends Contact.Builder> serializableBuilderClass()
```
  - hashCode
```
public final int hashCode()
```
    Overrides:
    
    hashCode in class Object
  - equals
```
public final boolean equals(Object obj)
```
    Overrides:
    
    equals in class Object
  - equalsBySdkFields
```
public final boolean equalsBySdkFields(Object obj)
```
    Specified by:
    
    equalsBySdkFields in interface SdkPojo
  - toString
```
public final String toString()
```
    Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.
    
    Overrides:
    
    toString in class Object
  - getValueForField
```
public final <T> Optional<T> getValueForField(String fieldName,
                                              Class<T> clazz)
```
  - sdkFields
```
public final List<SdkField<?>> sdkFields()
```
    Specified by:
    
    sdkFields in interface SdkPojo

Class Contact

Nested Class Summary

Method Summary

Methods inherited from class java.lang.Object

Methods inherited from interface software.amazon.awssdk.utils.builder.ToCopyableBuilder

Method Detail

arn

id

initialContactId

previousContactId

initiationMethod

initiationMethodAsString

name

description

channel

channelAsString

queueInfo

agentInfo

initiationTimestamp

disconnectTimestamp

lastUpdateTimestamp

scheduledTimestamp

relatedContactId

wisdomInfo

toBuilder

builder

serializableBuilderClass

hashCode

equals

equalsBySdkFields

toString

getValueForField

sdkFields