default Contact.Builder |
Contact.Builder.agentInfo(Consumer<AgentInfo.Builder> agentInfo) |
Information about the agent who accepted the contact.
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Contact.Builder |
Contact.Builder.agentInfo(AgentInfo agentInfo) |
Information about the agent who accepted the contact.
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Contact.Builder |
Contact.Builder.arn(String arn) |
The Amazon Resource Name (ARN) for the contact.
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static Contact.Builder |
Contact.builder() |
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Contact.Builder |
Contact.Builder.channel(String channel) |
How the contact reached your contact center.
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Contact.Builder |
Contact.Builder.channel(Channel channel) |
How the contact reached your contact center.
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Contact.Builder |
Contact.Builder.description(String description) |
The description of the contact.
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Contact.Builder |
Contact.Builder.disconnectTimestamp(Instant disconnectTimestamp) |
The timestamp when the customer endpoint disconnected from Amazon Connect.
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Contact.Builder |
Contact.Builder.id(String id) |
The identifier for the contact.
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Contact.Builder |
Contact.Builder.initialContactId(String initialContactId) |
If this contact is related to other contacts, this is the ID of the initial contact.
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Contact.Builder |
Contact.Builder.initiationMethod(String initiationMethod) |
Indicates how the contact was initiated.
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Contact.Builder |
Contact.Builder.initiationMethod(ContactInitiationMethod initiationMethod) |
Indicates how the contact was initiated.
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Contact.Builder |
Contact.Builder.initiationTimestamp(Instant initiationTimestamp) |
The date and time this contact was initiated, in UTC time.
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Contact.Builder |
Contact.Builder.lastPausedTimestamp(Instant lastPausedTimestamp) |
The timestamp when the contact was last paused.
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Contact.Builder |
Contact.Builder.lastResumedTimestamp(Instant lastResumedTimestamp) |
The timestamp when the contact was last resumed.
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Contact.Builder |
Contact.Builder.lastUpdateTimestamp(Instant lastUpdateTimestamp) |
The timestamp when contact was last updated.
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Contact.Builder |
Contact.Builder.name(String name) |
The name of the contact.
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Contact.Builder |
Contact.Builder.previousContactId(String previousContactId) |
If this contact is not the first contact, this is the ID of the previous contact.
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default Contact.Builder |
Contact.Builder.queueInfo(Consumer<QueueInfo.Builder> queueInfo) |
If this contact was queued, this contains information about the queue.
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Contact.Builder |
Contact.Builder.queueInfo(QueueInfo queueInfo) |
If this contact was queued, this contains information about the queue.
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Contact.Builder |
Contact.Builder.queuePriority(Long queuePriority) |
An integer that represents the queue priority to be applied to the contact (lower priorities are routed
preferentially).
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Contact.Builder |
Contact.Builder.queueTimeAdjustmentSeconds(Integer queueTimeAdjustmentSeconds) |
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer / larger
queue time are routed preferentially).
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Contact.Builder |
Contact.Builder.relatedContactId(String relatedContactId) |
The contactId that is related to this contact. |
Contact.Builder |
Contact.Builder.scheduledTimestamp(Instant scheduledTimestamp) |
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
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Contact.Builder |
Contact.Builder.tags(Map<String,String> tags) |
Tags associated with the contact.
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Contact.Builder |
Contact.toBuilder() |
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Contact.Builder |
Contact.Builder.totalPauseCount(Integer totalPauseCount) |
Total pause count for a contact.
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Contact.Builder |
Contact.Builder.totalPauseDurationInSeconds(Integer totalPauseDurationInSeconds) |
Total pause duration for a contact in seconds.
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default Contact.Builder |
Contact.Builder.wisdomInfo(Consumer<WisdomInfo.Builder> wisdomInfo) |
Information about Amazon Connect Wisdom.
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Contact.Builder |
Contact.Builder.wisdomInfo(WisdomInfo wisdomInfo) |
Information about Amazon Connect Wisdom.
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