static MediaConcurrency.Builder |
MediaConcurrency.builder() |
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MediaConcurrency.Builder |
MediaConcurrency.Builder.channel(String channel) |
The channels that agents can handle in the Contact Control Panel (CCP).
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MediaConcurrency.Builder |
MediaConcurrency.Builder.channel(Channel channel) |
The channels that agents can handle in the Contact Control Panel (CCP).
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MediaConcurrency.Builder |
MediaConcurrency.Builder.concurrency(Integer concurrency) |
The number of contacts an agent can have on a channel simultaneously.
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default MediaConcurrency.Builder |
MediaConcurrency.Builder.crossChannelBehavior(Consumer<CrossChannelBehavior.Builder> crossChannelBehavior) |
Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.
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MediaConcurrency.Builder |
MediaConcurrency.Builder.crossChannelBehavior(CrossChannelBehavior crossChannelBehavior) |
Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile.
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MediaConcurrency.Builder |
MediaConcurrency.toBuilder() |
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