Class GetMetricDataRequest

    • Method Detail

      • instanceId

        public final String instanceId()

        The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

        Returns:
        The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
      • startTime

        public final Instant startTime()

        The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

        The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

        Returns:
        The timestamp, in UNIX Epoch time format, at which to start the reporting interval for the retrieval of historical metrics data. The time must be specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.

        The start time cannot be earlier than 24 hours before the time of the request. Historical metrics are available only for 24 hours.

      • endTime

        public final Instant endTime()

        The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

        The time range between the start and end time must be less than 24 hours.

        Returns:
        The timestamp, in UNIX Epoch time format, at which to end the reporting interval for the retrieval of historical metrics data. The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must be later than the start time timestamp.

        The time range between the start and end time must be less than 24 hours.

      • filters

        public final Filters filters()

        The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.

        RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.

        To filter by Queues, enter the queue ID/ARN, not the name of the queue.

        Returns:
        The queues, up to 100, or channels, to use to filter the metrics returned. Metric data is retrieved only for the resources associated with the queues or channels included in the filter. You can include both queue IDs and queue ARNs in the same request. VOICE, CHAT, and TASK channels are supported.

        RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.

        To filter by Queues, enter the queue ID/ARN, not the name of the queue.

      • groupings

        public final List<Grouping> groupings()

        The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

        If no grouping is specified, a summary of metrics for all queues is returned.

        RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.

        Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

        This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasGroupings() method.

        Returns:
        The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

        If no grouping is specified, a summary of metrics for all queues is returned.

        RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.

      • hasGroupings

        public final boolean hasGroupings()
        For responses, this returns true if the service returned a value for the Groupings property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.
      • groupingsAsStrings

        public final List<String> groupingsAsStrings()

        The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

        If no grouping is specified, a summary of metrics for all queues is returned.

        RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.

        Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

        This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasGroupings() method.

        Returns:
        The grouping applied to the metrics returned. For example, when results are grouped by queue, the metrics returned are grouped by queue. The values returned apply to the metrics for each queue rather than aggregated for all queues.

        If no grouping is specified, a summary of metrics for all queues is returned.

        RoutingStepExpression is not a valid filter for GetMetricData and we recommend switching to GetMetricDataV2 for more up-to-date features.

      • hasHistoricalMetrics

        public final boolean hasHistoricalMetrics()
        For responses, this returns true if the service returned a value for the HistoricalMetrics property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.
      • historicalMetrics

        public final List<HistoricalMetric> historicalMetrics()

        The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

        This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

        ABANDON_TIME

        Unit: SECONDS

        Statistic: AVG

        AFTER_CONTACT_WORK_TIME

        Unit: SECONDS

        Statistic: AVG

        API_CONTACTS_HANDLED

        Unit: COUNT

        Statistic: SUM

        CALLBACK_CONTACTS_HANDLED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_ABANDONED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_AGENT_HUNG_UP_FIRST

        Unit: COUNT

        Statistic: SUM

        CONTACTS_CONSULTED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_HANDLED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_HANDLED_INCOMING

        Unit: COUNT

        Statistic: SUM

        CONTACTS_HANDLED_OUTBOUND

        Unit: COUNT

        Statistic: SUM

        CONTACTS_HOLD_ABANDONS

        Unit: COUNT

        Statistic: SUM

        CONTACTS_MISSED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_QUEUED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_TRANSFERRED_IN

        Unit: COUNT

        Statistic: SUM

        CONTACTS_TRANSFERRED_IN_FROM_QUEUE

        Unit: COUNT

        Statistic: SUM

        CONTACTS_TRANSFERRED_OUT

        Unit: COUNT

        Statistic: SUM

        CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

        Unit: COUNT

        Statistic: SUM

        HANDLE_TIME

        Unit: SECONDS

        Statistic: AVG

        HOLD_TIME

        Unit: SECONDS

        Statistic: AVG

        INTERACTION_AND_HOLD_TIME

        Unit: SECONDS

        Statistic: AVG

        INTERACTION_TIME

        Unit: SECONDS

        Statistic: AVG

        OCCUPANCY

        Unit: PERCENT

        Statistic: AVG

        QUEUE_ANSWER_TIME

        Unit: SECONDS

        Statistic: AVG

        QUEUED_TIME

        Unit: SECONDS

        Statistic: MAX

        SERVICE_LEVEL

        You can include up to 20 SERVICE_LEVEL metrics in a request.

        Unit: PERCENT

        Statistic: AVG

        Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

        Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

        This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasHistoricalMetrics() method.

        Returns:
        The metrics to retrieve. Specify the name, unit, and statistic for each metric. The following historical metrics are available. For a description of each metric, see Historical Metrics Definitions in the Amazon Connect Administrator Guide.

        This API does not support a contacts incoming metric (there's no CONTACTS_INCOMING metric missing from the documented list).

        ABANDON_TIME

        Unit: SECONDS

        Statistic: AVG

        AFTER_CONTACT_WORK_TIME

        Unit: SECONDS

        Statistic: AVG

        API_CONTACTS_HANDLED

        Unit: COUNT

        Statistic: SUM

        CALLBACK_CONTACTS_HANDLED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_ABANDONED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_AGENT_HUNG_UP_FIRST

        Unit: COUNT

        Statistic: SUM

        CONTACTS_CONSULTED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_HANDLED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_HANDLED_INCOMING

        Unit: COUNT

        Statistic: SUM

        CONTACTS_HANDLED_OUTBOUND

        Unit: COUNT

        Statistic: SUM

        CONTACTS_HOLD_ABANDONS

        Unit: COUNT

        Statistic: SUM

        CONTACTS_MISSED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_QUEUED

        Unit: COUNT

        Statistic: SUM

        CONTACTS_TRANSFERRED_IN

        Unit: COUNT

        Statistic: SUM

        CONTACTS_TRANSFERRED_IN_FROM_QUEUE

        Unit: COUNT

        Statistic: SUM

        CONTACTS_TRANSFERRED_OUT

        Unit: COUNT

        Statistic: SUM

        CONTACTS_TRANSFERRED_OUT_FROM_QUEUE

        Unit: COUNT

        Statistic: SUM

        HANDLE_TIME

        Unit: SECONDS

        Statistic: AVG

        HOLD_TIME

        Unit: SECONDS

        Statistic: AVG

        INTERACTION_AND_HOLD_TIME

        Unit: SECONDS

        Statistic: AVG

        INTERACTION_TIME

        Unit: SECONDS

        Statistic: AVG

        OCCUPANCY

        Unit: PERCENT

        Statistic: AVG

        QUEUE_ANSWER_TIME

        Unit: SECONDS

        Statistic: AVG

        QUEUED_TIME

        Unit: SECONDS

        Statistic: MAX

        SERVICE_LEVEL

        You can include up to 20 SERVICE_LEVEL metrics in a request.

        Unit: PERCENT

        Statistic: AVG

        Threshold: For ThresholdValue, enter any whole number from 1 to 604800 (inclusive), in seconds. For Comparison, you must enter LT (for "Less than").

      • nextToken

        public final String nextToken()

        The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

        Returns:
        The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.
      • maxResults

        public final Integer maxResults()

        The maximum number of results to return per page.

        Returns:
        The maximum number of results to return per page.
      • toString

        public final String toString()
        Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.
        Overrides:
        toString in class Object