Class RealTimeContactAnalysisSegmentAttachments

    • Method Detail

      • id

        public final String id()

        The identifier of the segment.

        Returns:
        The identifier of the segment.
      • participantId

        public final String participantId()

        The identifier of the participant.

        Returns:
        The identifier of the participant.
      • participantRole

        public final ParticipantRole participantRole()

        The role of the participant. For example, is it a customer, agent, or system.

        If the service returns an enum value that is not available in the current SDK version, participantRole will return ParticipantRole.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from participantRoleAsString().

        Returns:
        The role of the participant. For example, is it a customer, agent, or system.
        See Also:
        ParticipantRole
      • participantRoleAsString

        public final String participantRoleAsString()

        The role of the participant. For example, is it a customer, agent, or system.

        If the service returns an enum value that is not available in the current SDK version, participantRole will return ParticipantRole.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from participantRoleAsString().

        Returns:
        The role of the participant. For example, is it a customer, agent, or system.
        See Also:
        ParticipantRole
      • displayName

        public final String displayName()

        The display name of the participant. Can be redacted.

        Returns:
        The display name of the participant. Can be redacted.
      • hasAttachments

        public final boolean hasAttachments()
        For responses, this returns true if the service returned a value for the Attachments property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.
      • attachments

        public final List<RealTimeContactAnalysisAttachment> attachments()

        List of objects describing an individual attachment.

        Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

        This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasAttachments() method.

        Returns:
        List of objects describing an individual attachment.
      • time

        public final RealTimeContactAnalysisTimeData time()

        Field describing the time of the event. It can have different representations of time.

        Returns:
        Field describing the time of the event. It can have different representations of time.
      • hashCode

        public final int hashCode()
        Overrides:
        hashCode in class Object
      • equals

        public final boolean equals​(Object obj)
        Overrides:
        equals in class Object
      • toString

        public final String toString()
        Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.
        Overrides:
        toString in class Object
      • getValueForField

        public final <T> Optional<T> getValueForField​(String fieldName,
                                                      Class<T> clazz)