| AccessDeniedException.Builder |
|
| ActionSummary |
Information about an action.
|
| ActionSummary.Builder |
|
| ActionType |
|
| ActivateEvaluationFormRequest.Builder |
|
| ActivateEvaluationFormResponse.Builder |
|
| AgentAvailabilityTimer |
|
| AgentConfig |
The distribution of agents between the instance and its replica(s).
|
| AgentConfig.Builder |
|
| AgentContactReference |
Information about the contact
associated to the user. |
| AgentContactReference.Builder |
|
| AgentHierarchyGroup |
Information about an agent hierarchy group.
|
| AgentHierarchyGroup.Builder |
|
| AgentHierarchyGroups |
A structure that defines search criteria for contacts using agent hierarchy group levels.
|
| AgentHierarchyGroups.Builder |
|
| AgentInfo |
Information about the agent who accepted the contact.
|
| AgentInfo.Builder |
|
| AgentQualityMetrics |
Information about the quality of the Agent's media connection
|
| AgentQualityMetrics.Builder |
|
| AgentsCriteria |
Can be used to define a list of preferred agents to target the contact within the queue.
|
| AgentsCriteria.Builder |
|
| AgentStatus |
Contains information about an agent status.
|
| AgentStatus.Builder |
|
| AgentStatusReference |
Information about the agent's status.
|
| AgentStatusReference.Builder |
|
| AgentStatusState |
|
| AgentStatusSummary |
Summary information for an agent status.
|
| AgentStatusSummary.Builder |
|
| AgentStatusType |
|
| AllowedCapabilities |
Information about the capabilities enabled for participants of the contact.
|
| AllowedCapabilities.Builder |
|
| AnalyticsDataAssociationResult |
This API is in preview release for Amazon Connect and is subject to change.
|
| AnalyticsDataAssociationResult.Builder |
|
| AnsweringMachineDetectionStatus |
|
| AnswerMachineDetectionConfig |
Configuration of the answering machine detection.
|
| AnswerMachineDetectionConfig.Builder |
|
| Application |
This API is in preview release for Amazon Connect and is subject to change.
|
| Application.Builder |
|
| ArtifactStatus |
|
| AssignContactCategoryActionDefinition |
This action must be set if TriggerEventSource is one of the following values:
OnPostCallAnalysisAvailable | OnRealTimeCallAnalysisAvailable |
OnRealTimeChatAnalysisAvailable | OnPostChatAnalysisAvailable.
|
| AssignContactCategoryActionDefinition.Builder |
|
| AssociateAnalyticsDataSetRequest.Builder |
|
| AssociateAnalyticsDataSetResponse.Builder |
|
| AssociateApprovedOriginRequest.Builder |
|
| AssociateApprovedOriginResponse.Builder |
|
| AssociateBotRequest.Builder |
|
| AssociateBotResponse.Builder |
|
| AssociateDefaultVocabularyRequest.Builder |
|
| AssociateDefaultVocabularyResponse.Builder |
|
| AssociateFlowRequest.Builder |
|
| AssociateFlowResponse.Builder |
|
| AssociateInstanceStorageConfigRequest.Builder |
|
| AssociateInstanceStorageConfigResponse.Builder |
|
| AssociateLambdaFunctionRequest.Builder |
|
| AssociateLambdaFunctionResponse.Builder |
|
| AssociateLexBotRequest.Builder |
|
| AssociateLexBotResponse.Builder |
|
| AssociatePhoneNumberContactFlowRequest.Builder |
|
| AssociatePhoneNumberContactFlowResponse.Builder |
|
| AssociateQueueQuickConnectsRequest.Builder |
|
| AssociateQueueQuickConnectsResponse.Builder |
|
| AssociateRoutingProfileQueuesRequest.Builder |
|
| AssociateRoutingProfileQueuesResponse.Builder |
|
| AssociateSecurityKeyRequest.Builder |
|
| AssociateSecurityKeyResponse.Builder |
|
| AssociateTrafficDistributionGroupUserRequest.Builder |
|
| AssociateTrafficDistributionGroupUserResponse.Builder |
|
| AssociateUserProficienciesRequest.Builder |
|
| AssociateUserProficienciesResponse.Builder |
|
| AttachedFile |
Information about the attached file.
|
| AttachedFile.Builder |
|
| AttachedFileError |
Error describing a failure to retrieve attached file metadata through BatchGetAttachedFileMetadata action.
|
| AttachedFileError.Builder |
|
| AttachedFileInvalidRequestExceptionReason |
|
| AttachmentReference |
Information about a reference when the referenceType is ATTACHMENT.
|
| AttachmentReference.Builder |
|
| Attendee |
The attendee information, including attendee ID and join token.
|
| Attendee.Builder |
|
| Attribute |
A toggle for an individual feature at the instance level.
|
| Attribute.Builder |
|
| AttributeAndCondition |
A list of conditions which would be applied together with an AND condition.
|
| AttributeAndCondition.Builder |
|
| AttributeCondition |
An object to specify the predefined attribute condition.
|
| AttributeCondition.Builder |
|
| AudioFeatures |
Has audio-specific configurations as the operating parameter for Echo Reduction.
|
| AudioFeatures.Builder |
|
| AudioQualityMetricsInfo |
Contains information for score and potential quality issues for Audio
|
| AudioQualityMetricsInfo.Builder |
|
| AuthenticationProfile |
This API is in preview release for Amazon Connect and is subject to change.
|
| AuthenticationProfile.Builder |
|
| AuthenticationProfileSummary |
This API is in preview release for Amazon Connect and is subject to change.
|
| AuthenticationProfileSummary.Builder |
|
| AvailableNumberSummary |
Information about available phone numbers.
|
| AvailableNumberSummary.Builder |
|
| BatchAssociateAnalyticsDataSetRequest.Builder |
|
| BatchAssociateAnalyticsDataSetResponse.Builder |
|
| BatchDisassociateAnalyticsDataSetRequest.Builder |
|
| BatchDisassociateAnalyticsDataSetResponse.Builder |
|
| BatchGetAttachedFileMetadataRequest.Builder |
|
| BatchGetAttachedFileMetadataResponse.Builder |
|
| BatchGetFlowAssociationRequest.Builder |
|
| BatchGetFlowAssociationResponse.Builder |
|
| BatchPutContactRequest.Builder |
|
| BatchPutContactResponse.Builder |
|
| BehaviorType |
|
| Campaign |
Information associated with a campaign.
|
| Campaign.Builder |
|
| Channel |
|
| ChatEvent |
Chat integration event containing payload to perform different chat actions such as:
|
| ChatEvent.Builder |
|
| ChatEventType |
|
| ChatMessage |
A chat message.
|
| ChatMessage.Builder |
|
| ChatParticipantRoleConfig |
Configuration information for the chat participant role.
|
| ChatParticipantRoleConfig.Builder |
|
| ChatStreamingConfiguration |
The streaming configuration, such as the Amazon SNS streaming endpoint.
|
| ChatStreamingConfiguration.Builder |
|
| ClaimedPhoneNumberSummary |
Information about a phone number that has been claimed to your Amazon Connect instance or traffic distribution group.
|
| ClaimedPhoneNumberSummary.Builder |
|
| ClaimPhoneNumberRequest.Builder |
|
| ClaimPhoneNumberResponse.Builder |
|
| Comparison |
|
| CompleteAttachedFileUploadRequest.Builder |
|
| CompleteAttachedFileUploadResponse.Builder |
|
| ConflictException.Builder |
|
| ConnectException |
|
| ConnectException.Builder |
|
| ConnectException.BuilderImpl |
|
| ConnectionData |
Information required to join the call.
|
| ConnectionData.Builder |
|
| ConnectRequest |
|
| ConnectRequest.Builder |
|
| ConnectResponse |
|
| ConnectResponse.Builder |
|
| ConnectResponseMetadata |
|
| Contact |
Contains information about a contact.
|
| Contact.Builder |
|
| ContactAnalysis |
A structure that defines search criteria for contacts using analysis outputs from Amazon Connect Contact Lens.
|
| ContactAnalysis.Builder |
|
| ContactDataRequest |
Request object with information to create a contact.
|
| ContactDataRequest.Builder |
|
| ContactFilter |
Filters user data based on the contact information that is associated to the users.
|
| ContactFilter.Builder |
|
| ContactFlow |
Contains information about a flow.
|
| ContactFlow.Builder |
|
| ContactFlowModule |
Contains information about a flow module.
|
| ContactFlowModule.Builder |
|
| ContactFlowModuleSearchCriteria |
The search criteria to be used to return flow modules.
|
| ContactFlowModuleSearchCriteria.Builder |
|
| ContactFlowModuleSearchFilter |
The search criteria to be used to return flow modules.
|
| ContactFlowModuleSearchFilter.Builder |
|
| ContactFlowModuleState |
|
| ContactFlowModuleStatus |
|
| ContactFlowModuleSummary |
Contains summary information about a flow.
|
| ContactFlowModuleSummary.Builder |
|
| ContactFlowNotPublishedException.Builder |
|
| ContactFlowSearchCriteria |
The search criteria to be used to return contact flows.
|
| ContactFlowSearchCriteria.Builder |
|
| ContactFlowSearchFilter |
Filters to be applied to search results.
|
| ContactFlowSearchFilter.Builder |
|
| ContactFlowState |
|
| ContactFlowStatus |
|
| ContactFlowSummary |
Contains summary information about a flow.
|
| ContactFlowSummary.Builder |
|
| ContactFlowType |
|
| ContactInitiationMethod |
|
| ContactNotFoundException.Builder |
|
| ContactSearchSummary |
Information of returned contact.
|
| ContactSearchSummary.Builder |
|
| ContactSearchSummaryAgentInfo |
Information about the agent who accepted the contact.
|
| ContactSearchSummaryAgentInfo.Builder |
|
| ContactSearchSummaryQueueInfo |
If this contact was queued, this contains information about the queue.
|
| ContactSearchSummaryQueueInfo.Builder |
|
| ContactState |
|
| ControlPlaneTagFilter |
An object that can be used to specify Tag conditions inside the SearchFilter.
|
| ControlPlaneTagFilter.Builder |
|
| ControlPlaneUserAttributeFilter |
An object that can be used to specify Tag conditions or Hierarchy Group conditions inside the
SearchFilter.
|
| ControlPlaneUserAttributeFilter.Builder |
|
| CreateAgentStatusRequest.Builder |
|
| CreateAgentStatusResponse.Builder |
|
| CreateCaseActionDefinition |
The CreateCase action definition.
|
| CreateCaseActionDefinition.Builder |
|
| CreateContactFlowModuleRequest.Builder |
|
| CreateContactFlowModuleResponse.Builder |
|
| CreateContactFlowRequest.Builder |
|
| CreateContactFlowResponse.Builder |
|
| CreatedByInfo |
Information on the identity that created the file.
|
| CreatedByInfo.Builder |
|
| CreatedByInfo.Type |
|
| CreateEvaluationFormRequest.Builder |
|
| CreateEvaluationFormResponse.Builder |
|
| CreateHoursOfOperationRequest.Builder |
|
| CreateHoursOfOperationResponse.Builder |
|
| CreateInstanceRequest.Builder |
|
| CreateInstanceResponse.Builder |
|
| CreateIntegrationAssociationRequest.Builder |
|
| CreateIntegrationAssociationResponse.Builder |
|
| CreateParticipantRequest.Builder |
|
| CreateParticipantResponse.Builder |
|
| CreatePersistentContactAssociationRequest.Builder |
|
| CreatePersistentContactAssociationResponse.Builder |
|
| CreatePredefinedAttributeRequest.Builder |
|
| CreatePredefinedAttributeResponse.Builder |
|
| CreatePromptRequest.Builder |
|
| CreatePromptResponse.Builder |
|
| CreateQueueRequest.Builder |
|
| CreateQueueResponse.Builder |
|
| CreateQuickConnectRequest.Builder |
|
| CreateQuickConnectResponse.Builder |
|
| CreateRoutingProfileRequest.Builder |
|
| CreateRoutingProfileResponse.Builder |
|
| CreateRuleRequest.Builder |
|
| CreateRuleResponse.Builder |
|
| CreateSecurityProfileRequest.Builder |
|
| CreateSecurityProfileResponse.Builder |
|
| CreateTaskTemplateRequest.Builder |
|
| CreateTaskTemplateResponse.Builder |
|
| CreateTrafficDistributionGroupRequest.Builder |
|
| CreateTrafficDistributionGroupResponse.Builder |
|
| CreateUseCaseRequest.Builder |
|
| CreateUseCaseResponse.Builder |
|
| CreateUserHierarchyGroupRequest.Builder |
|
| CreateUserHierarchyGroupResponse.Builder |
|
| CreateUserRequest.Builder |
|
| CreateUserResponse.Builder |
|
| CreateViewRequest.Builder |
|
| CreateViewResponse.Builder |
|
| CreateViewVersionRequest.Builder |
|
| CreateViewVersionResponse.Builder |
|
| CreateVocabularyRequest.Builder |
|
| CreateVocabularyResponse.Builder |
|
| Credentials |
Contains credentials to use for federation.
|
| Credentials.Builder |
|
| CrossChannelBehavior |
Defines the cross-channel routing behavior that allows an agent working on a contact in one channel to be offered a
contact from a different channel.
|
| CrossChannelBehavior.Builder |
|
| CurrentMetric |
Contains information about a real-time metric.
|
| CurrentMetric.Builder |
|
| CurrentMetricData |
Contains the data for a real-time metric.
|
| CurrentMetricData.Builder |
|
| CurrentMetricName |
The current metric names.
|
| CurrentMetricResult |
Contains information about a set of real-time metrics.
|
| CurrentMetricResult.Builder |
|
| CurrentMetricSortCriteria |
The way to sort the resulting response based on metrics.
|
| CurrentMetricSortCriteria.Builder |
|
| Customer |
Information about the Customer on the contact.
|
| Customer.Builder |
|
| CustomerQualityMetrics |
Information about the quality of the Customer's media connection
|
| CustomerQualityMetrics.Builder |
|
| CustomerVoiceActivity |
Information about customer’s voice activity.
|
| CustomerVoiceActivity.Builder |
|
| DateReference |
Information about a reference when the referenceType is DATE.
|
| DateReference.Builder |
|
| DeactivateEvaluationFormRequest.Builder |
|
| DeactivateEvaluationFormResponse.Builder |
|
| DefaultVocabulary |
Contains information about a default vocabulary.
|
| DefaultVocabulary.Builder |
|
| DeleteAttachedFileRequest.Builder |
|
| DeleteAttachedFileResponse.Builder |
|
| DeleteContactEvaluationRequest.Builder |
|
| DeleteContactEvaluationResponse.Builder |
|
| DeleteContactFlowModuleRequest.Builder |
|
| DeleteContactFlowModuleResponse.Builder |
|
| DeleteContactFlowRequest.Builder |
|
| DeleteContactFlowResponse.Builder |
|
| DeleteEvaluationFormRequest.Builder |
|
| DeleteEvaluationFormResponse.Builder |
|
| DeleteHoursOfOperationRequest.Builder |
|
| DeleteHoursOfOperationResponse.Builder |
|
| DeleteInstanceRequest.Builder |
|
| DeleteInstanceResponse.Builder |
|
| DeleteIntegrationAssociationRequest.Builder |
|
| DeleteIntegrationAssociationResponse.Builder |
|
| DeletePredefinedAttributeRequest.Builder |
|
| DeletePredefinedAttributeResponse.Builder |
|
| DeletePromptRequest.Builder |
|
| DeletePromptResponse.Builder |
|
| DeleteQueueRequest.Builder |
|
| DeleteQueueResponse.Builder |
|
| DeleteQuickConnectRequest.Builder |
|
| DeleteQuickConnectResponse.Builder |
|
| DeleteRoutingProfileRequest.Builder |
|
| DeleteRoutingProfileResponse.Builder |
|
| DeleteRuleRequest.Builder |
|
| DeleteRuleResponse.Builder |
|
| DeleteSecurityProfileRequest.Builder |
|
| DeleteSecurityProfileResponse.Builder |
|
| DeleteTaskTemplateRequest.Builder |
|
| DeleteTaskTemplateResponse.Builder |
|
| DeleteTrafficDistributionGroupRequest.Builder |
|
| DeleteTrafficDistributionGroupResponse.Builder |
|
| DeleteUseCaseRequest.Builder |
|
| DeleteUseCaseResponse.Builder |
|
| DeleteUserHierarchyGroupRequest.Builder |
|
| DeleteUserHierarchyGroupResponse.Builder |
|
| DeleteUserRequest.Builder |
|
| DeleteUserResponse.Builder |
|
| DeleteViewRequest.Builder |
|
| DeleteViewResponse.Builder |
|
| DeleteViewVersionRequest.Builder |
|
| DeleteViewVersionResponse.Builder |
|
| DeleteVocabularyRequest.Builder |
|
| DeleteVocabularyResponse.Builder |
|
| DescribeAgentStatusRequest.Builder |
|
| DescribeAgentStatusResponse.Builder |
|
| DescribeAuthenticationProfileRequest.Builder |
|
| DescribeAuthenticationProfileResponse.Builder |
|
| DescribeContactEvaluationRequest.Builder |
|
| DescribeContactEvaluationResponse.Builder |
|
| DescribeContactFlowModuleRequest.Builder |
|
| DescribeContactFlowModuleResponse.Builder |
|
| DescribeContactFlowRequest.Builder |
|
| DescribeContactFlowResponse.Builder |
|
| DescribeContactRequest.Builder |
|
| DescribeContactResponse.Builder |
|
| DescribeEvaluationFormRequest.Builder |
|
| DescribeEvaluationFormResponse.Builder |
|
| DescribeHoursOfOperationRequest.Builder |
|
| DescribeHoursOfOperationResponse.Builder |
|
| DescribeInstanceAttributeRequest.Builder |
|
| DescribeInstanceAttributeResponse.Builder |
|
| DescribeInstanceRequest.Builder |
|
| DescribeInstanceResponse.Builder |
|
| DescribeInstanceStorageConfigRequest.Builder |
|
| DescribeInstanceStorageConfigResponse.Builder |
|
| DescribePhoneNumberRequest.Builder |
|
| DescribePhoneNumberResponse.Builder |
|
| DescribePredefinedAttributeRequest.Builder |
|
| DescribePredefinedAttributeResponse.Builder |
|
| DescribePromptRequest.Builder |
|
| DescribePromptResponse.Builder |
|
| DescribeQueueRequest.Builder |
|
| DescribeQueueResponse.Builder |
|
| DescribeQuickConnectRequest.Builder |
|
| DescribeQuickConnectResponse.Builder |
|
| DescribeRoutingProfileRequest.Builder |
|
| DescribeRoutingProfileResponse.Builder |
|
| DescribeRuleRequest.Builder |
|
| DescribeRuleResponse.Builder |
|
| DescribeSecurityProfileRequest.Builder |
|
| DescribeSecurityProfileResponse.Builder |
|
| DescribeTrafficDistributionGroupRequest.Builder |
|
| DescribeTrafficDistributionGroupResponse.Builder |
|
| DescribeUserHierarchyGroupRequest.Builder |
|
| DescribeUserHierarchyGroupResponse.Builder |
|
| DescribeUserHierarchyStructureRequest.Builder |
|
| DescribeUserHierarchyStructureResponse.Builder |
|
| DescribeUserRequest.Builder |
|
| DescribeUserResponse.Builder |
|
| DescribeViewRequest.Builder |
|
| DescribeViewResponse.Builder |
|
| DescribeVocabularyRequest.Builder |
|
| DescribeVocabularyResponse.Builder |
|
| DestinationNotAllowedException.Builder |
|
| DeviceInfo |
Information regarding the device.
|
| DeviceInfo.Builder |
|
| Dimensions |
Contains information about the dimensions for a set of metrics.
|
| Dimensions.Builder |
|
| DirectoryType |
|
| DisassociateAnalyticsDataSetRequest.Builder |
|
| DisassociateAnalyticsDataSetResponse.Builder |
|
| DisassociateApprovedOriginRequest.Builder |
|
| DisassociateApprovedOriginResponse.Builder |
|
| DisassociateBotRequest.Builder |
|
| DisassociateBotResponse.Builder |
|
| DisassociateFlowRequest.Builder |
|
| DisassociateFlowResponse.Builder |
|
| DisassociateInstanceStorageConfigRequest.Builder |
|
| DisassociateInstanceStorageConfigResponse.Builder |
|
| DisassociateLambdaFunctionRequest.Builder |
|
| DisassociateLambdaFunctionResponse.Builder |
|
| DisassociateLexBotRequest.Builder |
|
| DisassociateLexBotResponse.Builder |
|
| DisassociatePhoneNumberContactFlowRequest.Builder |
|
| DisassociatePhoneNumberContactFlowResponse.Builder |
|
| DisassociateQueueQuickConnectsRequest.Builder |
|
| DisassociateQueueQuickConnectsResponse.Builder |
|
| DisassociateRoutingProfileQueuesRequest.Builder |
|
| DisassociateRoutingProfileQueuesResponse.Builder |
|
| DisassociateSecurityKeyRequest.Builder |
|
| DisassociateSecurityKeyResponse.Builder |
|
| DisassociateTrafficDistributionGroupUserRequest.Builder |
|
| DisassociateTrafficDistributionGroupUserResponse.Builder |
|
| DisassociateUserProficienciesRequest.Builder |
|
| DisassociateUserProficienciesResponse.Builder |
|
| DisconnectDetails |
Information about the call disconnect experience.
|
| DisconnectDetails.Builder |
|
| DisconnectReason |
Contains details about why a contact was disconnected.
|
| DisconnectReason.Builder |
|
| DismissUserContactRequest.Builder |
|
| DismissUserContactResponse.Builder |
|
| Distribution |
Information about a traffic distribution.
|
| Distribution.Builder |
|
| DownloadUrlMetadata |
Metadata used to download the attached file.
|
| DownloadUrlMetadata.Builder |
|
| DuplicateResourceException.Builder |
|
| EmailReference |
Information about a reference when the referenceType is EMAIL.
|
| EmailReference.Builder |
|
| EmptyFieldValue |
An empty value.
|
| EmptyFieldValue.Builder |
|
| EncryptionConfig |
The encryption configuration.
|
| EncryptionConfig.Builder |
|
| EncryptionType |
|
| EndAssociatedTasksActionDefinition |
End associated tasks related to a case.
|
| EndAssociatedTasksActionDefinition.Builder |
|
| Endpoint |
Information about the endpoint.
|
| Endpoint.Builder |
|
| EndpointType |
|
| ErrorResult |
This API is in preview release for Amazon Connect and is subject to change.
|
| ErrorResult.Builder |
|
| Evaluation |
Information about a contact evaluation.
|
| Evaluation.Builder |
|
| EvaluationAnswerData |
Information about answer data for a contact evaluation.
|
| EvaluationAnswerData.Builder |
|
| EvaluationAnswerData.Type |
|
| EvaluationAnswerInput |
Information about input answers for a contact evaluation.
|
| EvaluationAnswerInput.Builder |
|
| EvaluationAnswerOutput |
Information about output answers for a contact evaluation.
|
| EvaluationAnswerOutput.Builder |
|
| EvaluationForm |
Information about the evaluation form.
|
| EvaluationForm.Builder |
|
| EvaluationFormContent |
Information about an evaluation form used in a contact evaluation.
|
| EvaluationFormContent.Builder |
|
| EvaluationFormItem |
Information about an item from an evaluation form.
|
| EvaluationFormItem.Builder |
|
| EvaluationFormItem.Type |
|
| EvaluationFormNumericQuestionAutomation |
Information about the automation configuration in numeric questions.
|
| EvaluationFormNumericQuestionAutomation.Builder |
|
| EvaluationFormNumericQuestionAutomation.Type |
|
| EvaluationFormNumericQuestionOption |
Information about the option range used for scoring in numeric questions.
|
| EvaluationFormNumericQuestionOption.Builder |
|
| EvaluationFormNumericQuestionProperties |
Information about properties for a numeric question in an evaluation form.
|
| EvaluationFormNumericQuestionProperties.Builder |
|
| EvaluationFormQuestion |
Information about a question from an evaluation form.
|
| EvaluationFormQuestion.Builder |
|
| EvaluationFormQuestionType |
|
| EvaluationFormQuestionTypeProperties |
Information about properties for a question in an evaluation form.
|
| EvaluationFormQuestionTypeProperties.Builder |
|
| EvaluationFormQuestionTypeProperties.Type |
|
| EvaluationFormScoringMode |
|
| EvaluationFormScoringStatus |
|
| EvaluationFormScoringStrategy |
Information about scoring strategy for an evaluation form.
|
| EvaluationFormScoringStrategy.Builder |
|
| EvaluationFormSection |
Information about a section from an evaluation form.
|
| EvaluationFormSection.Builder |
|
| EvaluationFormSingleSelectQuestionAutomation |
Information about the automation configuration in single select questions.
|
| EvaluationFormSingleSelectQuestionAutomation.Builder |
|
| EvaluationFormSingleSelectQuestionAutomationOption |
Information about the automation option of a single select question.
|
| EvaluationFormSingleSelectQuestionAutomationOption.Builder |
|
| EvaluationFormSingleSelectQuestionAutomationOption.Type |
|
| EvaluationFormSingleSelectQuestionDisplayMode |
|
| EvaluationFormSingleSelectQuestionOption |
Information about the automation configuration in single select questions.
|
| EvaluationFormSingleSelectQuestionOption.Builder |
|
| EvaluationFormSingleSelectQuestionProperties |
Information about the options in single select questions.
|
| EvaluationFormSingleSelectQuestionProperties.Builder |
|
| EvaluationFormSummary |
Summary information about an evaluation form.
|
| EvaluationFormSummary.Builder |
|
| EvaluationFormVersionStatus |
|
| EvaluationFormVersionSummary |
Summary information about an evaluation form.
|
| EvaluationFormVersionSummary.Builder |
|
| EvaluationMetadata |
Metadata information about a contact evaluation.
|
| EvaluationMetadata.Builder |
|
| EvaluationNote |
Information about notes for a contact evaluation.
|
| EvaluationNote.Builder |
|
| EvaluationScore |
Information about scores of a contact evaluation item (section or question).
|
| EvaluationScore.Builder |
|
| EvaluationStatus |
|
| EvaluationSummary |
Summary information about a contact evaluation.
|
| EvaluationSummary.Builder |
|
| EventBridgeActionDefinition |
The EventBridge action definition.
|
| EventBridgeActionDefinition.Builder |
|
| EventSourceName |
|
| Expiry |
An object to specify the expiration of a routing step.
|
| Expiry.Builder |
|
| Expression |
A tagged union to specify expression for a routing step.
|
| Expression.Builder |
|
| FailedRequest |
Request for which contact failed to be generated.
|
| FailedRequest.Builder |
|
| FailureReasonCode |
|
| FieldValue |
Object for case field values.
|
| FieldValue.Builder |
|
| FieldValueUnion |
Object to store union of Field values.
|
| FieldValueUnion.Builder |
|
| FileStatusType |
|
| FileUseCaseType |
|
| Filters |
Contains the filter to apply when retrieving metrics.
|
| Filters.Builder |
|
| FilterV2 |
Contains the filter to apply when retrieving metrics with the GetMetricDataV2 API. |
| FilterV2.Builder |
|
| FlowAssociationResourceType |
|
| FlowAssociationSummary |
Information about flow associations.
|
| FlowAssociationSummary.Builder |
|
| GetAttachedFileRequest.Builder |
|
| GetAttachedFileResponse.Builder |
|
| GetContactAttributesRequest.Builder |
|
| GetContactAttributesResponse.Builder |
|
| GetCurrentMetricDataRequest.Builder |
|
| GetCurrentMetricDataResponse.Builder |
|
| GetCurrentUserDataRequest.Builder |
|
| GetCurrentUserDataResponse.Builder |
|
| GetFederationTokenRequest.Builder |
|
| GetFederationTokenResponse.Builder |
|
| GetFlowAssociationRequest.Builder |
|
| GetFlowAssociationResponse.Builder |
|
| GetMetricDataRequest.Builder |
|
| GetMetricDataResponse.Builder |
|
| GetMetricDataV2Request.Builder |
|
| GetMetricDataV2Response.Builder |
|
| GetPromptFileRequest.Builder |
|
| GetPromptFileResponse.Builder |
|
| GetTaskTemplateRequest.Builder |
|
| GetTaskTemplateResponse.Builder |
|
| GetTrafficDistributionRequest.Builder |
|
| GetTrafficDistributionResponse.Builder |
|
| Grouping |
|
| HierarchyGroup |
Contains information about a hierarchy group.
|
| HierarchyGroup.Builder |
|
| HierarchyGroupCondition |
A leaf node condition which can be used to specify a hierarchy group condition.
|
| HierarchyGroupCondition.Builder |
|
| HierarchyGroupMatchType |
|
| HierarchyGroups |
Information about the agent hierarchy.
|
| HierarchyGroups.Builder |
|
| HierarchyGroupSummary |
Contains summary information about a hierarchy group.
|
| HierarchyGroupSummary.Builder |
|
| HierarchyGroupSummaryReference |
Information about the hierarchy group.
|
| HierarchyGroupSummaryReference.Builder |
|
| HierarchyLevel |
Contains information about a hierarchy level.
|
| HierarchyLevel.Builder |
|
| HierarchyLevelUpdate |
Contains information about the hierarchy level to update.
|
| HierarchyLevelUpdate.Builder |
|
| HierarchyPath |
Contains information about the levels of a hierarchy group.
|
| HierarchyPath.Builder |
|
| HierarchyPathReference |
Information about the levels in the hierarchy group.
|
| HierarchyPathReference.Builder |
|
| HierarchyStructure |
Contains information about a hierarchy structure.
|
| HierarchyStructure.Builder |
|
| HierarchyStructureUpdate |
Contains information about the level hierarchy to update.
|
| HierarchyStructureUpdate.Builder |
|
| HistoricalMetric |
Contains information about a historical metric.
|
| HistoricalMetric.Builder |
|
| HistoricalMetricData |
Contains the data for a historical metric.
|
| HistoricalMetricData.Builder |
|
| HistoricalMetricName |
The historical metric names.
|
| HistoricalMetricResult |
Contains information about the historical metrics retrieved.
|
| HistoricalMetricResult.Builder |
|
| HoursOfOperation |
Information about of the hours of operation.
|
| HoursOfOperation.Builder |
|
| HoursOfOperationConfig |
Contains information about the hours of operation.
|
| HoursOfOperationConfig.Builder |
|
| HoursOfOperationDays |
|
| HoursOfOperationSearchCriteria |
The search criteria to be used to return hours of operations.
|
| HoursOfOperationSearchCriteria.Builder |
|
| HoursOfOperationSearchFilter |
Filters to be applied to search results.
|
| HoursOfOperationSearchFilter.Builder |
|
| HoursOfOperationSummary |
Contains summary information about hours of operation for a contact center.
|
| HoursOfOperationSummary.Builder |
|
| HoursOfOperationTimeSlice |
The start time or end time for an hours of operation.
|
| HoursOfOperationTimeSlice.Builder |
|
| IdempotencyException.Builder |
|
| ImportPhoneNumberRequest.Builder |
|
| ImportPhoneNumberResponse.Builder |
|
| Instance |
The Amazon Connect instance.
|
| Instance.Builder |
|
| InstanceAttributeType |
|
| InstanceStatus |
|
| InstanceStatusReason |
Relevant details why the instance was not successfully created.
|
| InstanceStatusReason.Builder |
|
| InstanceStorageConfig |
The storage configuration for the instance.
|
| InstanceStorageConfig.Builder |
|
| InstanceStorageResourceType |
|
| InstanceSummary |
Information about the instance.
|
| InstanceSummary.Builder |
|
| IntegrationAssociationSummary |
Contains summary information about the associated AppIntegrations.
|
| IntegrationAssociationSummary.Builder |
|
| IntegrationType |
|
| InternalServiceException.Builder |
|
| IntervalDetails |
Information about the interval period to use for returning results.
|
| IntervalDetails.Builder |
|
| IntervalPeriod |
|
| InvalidContactFlowException.Builder |
|
| InvalidContactFlowModuleException.Builder |
|
| InvalidParameterException.Builder |
|
| InvalidRequestException.Builder |
|
| InvalidRequestExceptionReason |
Reason why the request was invalid.
|
| InvalidRequestExceptionReason.Builder |
|
| InvalidRequestExceptionReason.Type |
|
| InvisibleFieldInfo |
A field that is invisible to an agent.
|
| InvisibleFieldInfo.Builder |
|
| KinesisFirehoseConfig |
Configuration information of a Kinesis Data Firehose delivery stream.
|
| KinesisFirehoseConfig.Builder |
|
| KinesisStreamConfig |
Configuration information of a Kinesis data stream.
|
| KinesisStreamConfig.Builder |
|
| KinesisVideoStreamConfig |
Configuration information of a Kinesis video stream.
|
| KinesisVideoStreamConfig.Builder |
|
| LexBot |
Configuration information of an Amazon Lex bot.
|
| LexBot.Builder |
|
| LexBotConfig |
Configuration information of an Amazon Lex or Amazon Lex V2 bot.
|
| LexBotConfig.Builder |
|
| LexV2Bot |
Configuration information of an Amazon Lex V2 bot.
|
| LexV2Bot.Builder |
|
| LexVersion |
|
| LimitExceededException.Builder |
|
| ListAgentStatusesRequest.Builder |
|
| ListAgentStatusesResponse.Builder |
|
| ListAnalyticsDataAssociationsRequest.Builder |
|
| ListAnalyticsDataAssociationsResponse.Builder |
|
| ListApprovedOriginsRequest.Builder |
|
| ListApprovedOriginsResponse.Builder |
|
| ListAuthenticationProfilesRequest.Builder |
|
| ListAuthenticationProfilesResponse.Builder |
|
| ListBotsRequest.Builder |
|
| ListBotsResponse.Builder |
|
| ListContactEvaluationsRequest.Builder |
|
| ListContactEvaluationsResponse.Builder |
|
| ListContactFlowModulesRequest.Builder |
|
| ListContactFlowModulesResponse.Builder |
|
| ListContactFlowsRequest.Builder |
|
| ListContactFlowsResponse.Builder |
|
| ListContactReferencesRequest.Builder |
|
| ListContactReferencesResponse.Builder |
|
| ListDefaultVocabulariesRequest.Builder |
|
| ListDefaultVocabulariesResponse.Builder |
|
| ListEvaluationFormsRequest.Builder |
|
| ListEvaluationFormsResponse.Builder |
|
| ListEvaluationFormVersionsRequest.Builder |
|
| ListEvaluationFormVersionsResponse.Builder |
|
| ListFlowAssociationResourceType |
|
| ListFlowAssociationsRequest.Builder |
|
| ListFlowAssociationsResponse.Builder |
|
| ListHoursOfOperationsRequest.Builder |
|
| ListHoursOfOperationsResponse.Builder |
|
| ListInstanceAttributesRequest.Builder |
|
| ListInstanceAttributesResponse.Builder |
|
| ListInstancesRequest.Builder |
|
| ListInstancesResponse.Builder |
|
| ListInstanceStorageConfigsRequest.Builder |
|
| ListInstanceStorageConfigsResponse.Builder |
|
| ListIntegrationAssociationsRequest.Builder |
|
| ListIntegrationAssociationsResponse.Builder |
|
| ListLambdaFunctionsRequest.Builder |
|
| ListLambdaFunctionsResponse.Builder |
|
| ListLexBotsRequest.Builder |
|
| ListLexBotsResponse.Builder |
|
| ListPhoneNumbersRequest.Builder |
|
| ListPhoneNumbersResponse.Builder |
|
| ListPhoneNumbersSummary |
Information about phone numbers that have been claimed to your Amazon Connect instance or traffic distribution group.
|
| ListPhoneNumbersSummary.Builder |
|
| ListPhoneNumbersV2Request.Builder |
|
| ListPhoneNumbersV2Response.Builder |
|
| ListPredefinedAttributesRequest.Builder |
|
| ListPredefinedAttributesResponse.Builder |
|
| ListPromptsRequest.Builder |
|
| ListPromptsResponse.Builder |
|
| ListQueueQuickConnectsRequest.Builder |
|
| ListQueueQuickConnectsResponse.Builder |
|
| ListQueuesRequest.Builder |
|
| ListQueuesResponse.Builder |
|
| ListQuickConnectsRequest.Builder |
|
| ListQuickConnectsResponse.Builder |
|
| ListRealtimeContactAnalysisSegmentsV2Request.Builder |
|
| ListRealtimeContactAnalysisSegmentsV2Response.Builder |
|
| ListRoutingProfileQueuesRequest.Builder |
|
| ListRoutingProfileQueuesResponse.Builder |
|
| ListRoutingProfilesRequest.Builder |
|
| ListRoutingProfilesResponse.Builder |
|
| ListRulesRequest.Builder |
|
| ListRulesResponse.Builder |
|
| ListSecurityKeysRequest.Builder |
|
| ListSecurityKeysResponse.Builder |
|
| ListSecurityProfileApplicationsRequest.Builder |
|
| ListSecurityProfileApplicationsResponse.Builder |
|
| ListSecurityProfilePermissionsRequest.Builder |
|
| ListSecurityProfilePermissionsResponse.Builder |
|
| ListSecurityProfilesRequest.Builder |
|
| ListSecurityProfilesResponse.Builder |
|
| ListTagsForResourceRequest.Builder |
|
| ListTagsForResourceResponse.Builder |
|
| ListTaskTemplatesRequest.Builder |
|
| ListTaskTemplatesResponse.Builder |
|
| ListTrafficDistributionGroupsRequest.Builder |
|
| ListTrafficDistributionGroupsResponse.Builder |
|
| ListTrafficDistributionGroupUsersRequest.Builder |
|
| ListTrafficDistributionGroupUsersResponse.Builder |
|
| ListUseCasesRequest.Builder |
|
| ListUseCasesResponse.Builder |
|
| ListUserHierarchyGroupsRequest.Builder |
|
| ListUserHierarchyGroupsResponse.Builder |
|
| ListUserProficienciesRequest.Builder |
|
| ListUserProficienciesResponse.Builder |
|
| ListUsersRequest.Builder |
|
| ListUsersResponse.Builder |
|
| ListViewsRequest.Builder |
|
| ListViewsResponse.Builder |
|
| ListViewVersionsRequest.Builder |
|
| ListViewVersionsResponse.Builder |
|
| MatchCriteria |
An object to define AgentsCriteria.
|
| MatchCriteria.Builder |
|
| MaximumResultReturnedException.Builder |
|
| MediaConcurrency |
Contains information about which channels are supported, and how many contacts an agent can have on a channel
simultaneously.
|
| MediaConcurrency.Builder |
|
| MediaPlacement |
A set of endpoints used by clients to connect to the media service group for an Amazon Chime SDK meeting.
|
| MediaPlacement.Builder |
|
| Meeting |
A meeting created using the Amazon Chime SDK.
|
| Meeting.Builder |
|
| MeetingFeaturesConfiguration |
The configuration settings of the features available to a meeting.
|
| MeetingFeaturesConfiguration.Builder |
|
| MeetingFeatureStatus |
|
| MetricDataV2 |
Contains the name, thresholds, and metric filters.
|
| MetricDataV2.Builder |
|
| MetricFilterV2 |
Contains information about the filter used when retrieving metrics.
|
| MetricFilterV2.Builder |
|
| MetricInterval |
The interval period with the start and end time for the metrics.
|
| MetricInterval.Builder |
|
| MetricResultV2 |
Contains information about the metric results.
|
| MetricResultV2.Builder |
|
| MetricV2 |
Contains information about the metric.
|
| MetricV2.Builder |
|
| MonitorCapability |
|
| MonitorContactRequest.Builder |
|
| MonitorContactResponse.Builder |
|
| NewSessionDetails |
Payload of chat properties to apply when starting a new contact.
|
| NewSessionDetails.Builder |
|
| NotificationContentType |
|
| NotificationDeliveryType |
|
| NotificationRecipientType |
The type of notification recipient.
|
| NotificationRecipientType.Builder |
|
| NumberReference |
Information about a reference when the referenceType is NUMBER.
|
| NumberReference.Builder |
|
| NumericQuestionPropertyAutomationLabel |
|
| NumericQuestionPropertyValueAutomation |
Information about the property value used in automation of a numeric questions.
|
| NumericQuestionPropertyValueAutomation.Builder |
|
| OutboundCallerConfig |
The outbound caller ID name, number, and outbound whisper flow.
|
| OutboundCallerConfig.Builder |
|
| OutboundContactNotPermittedException.Builder |
|
| OutputTypeNotFoundException.Builder |
|
| ParticipantCapabilities |
The configuration for the allowed capabilities for participants present over the call.
|
| ParticipantCapabilities.Builder |
|
| ParticipantDetails |
The customer's details.
|
| ParticipantDetails.Builder |
|
| ParticipantDetailsToAdd |
The details to add for the participant.
|
| ParticipantDetailsToAdd.Builder |
|
| ParticipantRole |
|
| ParticipantTimerAction |
|
| ParticipantTimerConfiguration |
Configuration information for the timer.
|
| ParticipantTimerConfiguration.Builder |
|
| ParticipantTimerType |
|
| ParticipantTimerValue |
The value of the timer.
|
| ParticipantTimerValue.Builder |
|
| ParticipantTimerValue.Type |
|
| ParticipantTokenCredentials |
The credentials used by the participant.
|
| ParticipantTokenCredentials.Builder |
|
| PauseContactRequest.Builder |
|
| PauseContactResponse.Builder |
|
| PersistentChat |
Enable persistent chats.
|
| PersistentChat.Builder |
|
| PhoneNumberCountryCode |
|
| PhoneNumberQuickConnectConfig |
Contains information about a phone number for a quick connect.
|
| PhoneNumberQuickConnectConfig.Builder |
|
| PhoneNumberStatus |
The status of the phone number.
|
| PhoneNumberStatus.Builder |
|
| PhoneNumberSummary |
Contains summary information about a phone number for a contact center.
|
| PhoneNumberSummary.Builder |
|
| PhoneNumberType |
|
| PhoneNumberWorkflowStatus |
|
| PhoneType |
|
| PredefinedAttribute |
Information about a predefined attribute.
|
| PredefinedAttribute.Builder |
|
| PredefinedAttributeSearchCriteria |
The search criteria to be used to return predefined attributes.
|
| PredefinedAttributeSearchCriteria.Builder |
|
| PredefinedAttributeSummary |
Summary of a predefined attribute.
|
| PredefinedAttributeSummary.Builder |
|
| PredefinedAttributeValues |
Information about values of a predefined attribute.
|
| PredefinedAttributeValues.Builder |
|
| PredefinedAttributeValues.Type |
|
| ProblemDetail |
Information about a problem detail.
|
| ProblemDetail.Builder |
|
| Prompt |
Information about a prompt.
|
| Prompt.Builder |
|
| PromptSearchCriteria |
The search criteria to be used to return prompts.
|
| PromptSearchCriteria.Builder |
|
| PromptSearchFilter |
Filters to be applied to search results.
|
| PromptSearchFilter.Builder |
|
| PromptSummary |
Contains information about the prompt.
|
| PromptSummary.Builder |
|
| PropertyValidationException.Builder |
|
| PropertyValidationExceptionProperty |
Contains information about why a property is not valid.
|
| PropertyValidationExceptionProperty.Builder |
|
| PropertyValidationExceptionReason |
|
| PutUserStatusRequest.Builder |
|
| PutUserStatusResponse.Builder |
|
| QualityMetrics |
Information about the quality of the participant's media connection.
|
| QualityMetrics.Builder |
|
| Queue |
Contains information about a queue.
|
| Queue.Builder |
|
| QueueInfo |
If this contact was queued, this contains information about the queue.
|
| QueueInfo.Builder |
|
| QueueQuickConnectConfig |
Contains information about a queue for a quick connect.
|
| QueueQuickConnectConfig.Builder |
|
| QueueReference |
Contains information about a queue resource for which metrics are returned.
|
| QueueReference.Builder |
|
| QueueSearchCriteria |
The search criteria to be used to return queues.
|
| QueueSearchCriteria.Builder |
|
| QueueSearchFilter |
Filters to be applied to search results.
|
| QueueSearchFilter.Builder |
|
| QueueStatus |
|
| QueueSummary |
Contains summary information about a queue.
|
| QueueSummary.Builder |
|
| QueueType |
|
| QuickConnect |
Contains information about a quick connect.
|
| QuickConnect.Builder |
|
| QuickConnectConfig |
Contains configuration settings for a quick connect.
|
| QuickConnectConfig.Builder |
|
| QuickConnectSearchCriteria |
The search criteria to be used to return quick connects.
|
| QuickConnectSearchCriteria.Builder |
|
| QuickConnectSearchFilter |
Filters to be applied to search results.
|
| QuickConnectSearchFilter.Builder |
|
| QuickConnectSummary |
Contains summary information about a quick connect.
|
| QuickConnectSummary.Builder |
|
| QuickConnectType |
|
| ReadOnlyFieldInfo |
Indicates a field that is read-only to an agent.
|
| ReadOnlyFieldInfo.Builder |
|
| RealTimeContactAnalysisAttachment |
Object that describes attached file.
|
| RealTimeContactAnalysisAttachment.Builder |
|
| RealTimeContactAnalysisCategoryDetails |
Provides information about the category rule that was matched.
|
| RealTimeContactAnalysisCategoryDetails.Builder |
|
| RealTimeContactAnalysisCharacterInterval |
Begin and end offsets for a part of text.
|
| RealTimeContactAnalysisCharacterInterval.Builder |
|
| RealTimeContactAnalysisIssueDetected |
Potential issues that are detected based on an artificial intelligence analysis of each turn in the conversation.
|
| RealTimeContactAnalysisIssueDetected.Builder |
|
| RealTimeContactAnalysisOutputType |
|
| RealTimeContactAnalysisPointOfInterest |
The section of the contact transcript segment that category rule was detected.
|
| RealTimeContactAnalysisPointOfInterest.Builder |
|
| RealtimeContactAnalysisSegment |
An analyzed segment for a real-time analysis session.
|
| RealtimeContactAnalysisSegment.Builder |
|
| RealtimeContactAnalysisSegment.Type |
|
| RealTimeContactAnalysisSegmentAttachments |
Segment containing list of attachments.
|
| RealTimeContactAnalysisSegmentAttachments.Builder |
|
| RealTimeContactAnalysisSegmentCategories |
The matched category rules.
|
| RealTimeContactAnalysisSegmentCategories.Builder |
|
| RealTimeContactAnalysisSegmentEvent |
Segment type describing a contact event.
|
| RealTimeContactAnalysisSegmentEvent.Builder |
|
| RealTimeContactAnalysisSegmentIssues |
Segment type containing a list of detected issues.
|
| RealTimeContactAnalysisSegmentIssues.Builder |
|
| RealTimeContactAnalysisSegmentTranscript |
The analyzed transcript segment.
|
| RealTimeContactAnalysisSegmentTranscript.Builder |
|
| RealTimeContactAnalysisSegmentType |
|
| RealTimeContactAnalysisSentimentLabel |
|
| RealTimeContactAnalysisStatus |
|
| RealTimeContactAnalysisSupportedChannel |
|
| RealTimeContactAnalysisTimeData |
Object describing time with which the segment is associated.
|
| RealTimeContactAnalysisTimeData.Builder |
|
| RealTimeContactAnalysisTimeData.Type |
|
| RealTimeContactAnalysisTranscriptItemRedaction |
Object describing redaction applied to the segment.
|
| RealTimeContactAnalysisTranscriptItemRedaction.Builder |
|
| RealTimeContactAnalysisTranscriptItemWithCharacterOffsets |
Transcript representation containing Id and list of character intervals that are associated with analysis data.
|
| RealTimeContactAnalysisTranscriptItemWithCharacterOffsets.Builder |
|
| RealTimeContactAnalysisTranscriptItemWithContent |
Transcript representation containing Id, Content and list of character intervals that are associated with analysis
data.
|
| RealTimeContactAnalysisTranscriptItemWithContent.Builder |
|
| Reference |
Well-formed data on a contact, used by agents to complete a contact request.
|
| Reference.Builder |
|
| ReferenceStatus |
|
| ReferenceSummary |
Contains summary information about a reference.
|
| ReferenceSummary.Builder |
|
| ReferenceSummary.Type |
|
| ReferenceType |
|
| RehydrationType |
|
| ReleasePhoneNumberRequest.Builder |
|
| ReleasePhoneNumberResponse.Builder |
|
| ReplicateInstanceRequest.Builder |
|
| ReplicateInstanceResponse.Builder |
|
| RequiredFieldInfo |
Information about a required field.
|
| RequiredFieldInfo.Builder |
|
| ResourceConflictException.Builder |
|
| ResourceInUseException.Builder |
|
| ResourceNotFoundException.Builder |
|
| ResourceNotReadyException.Builder |
|
| ResourceTagsSearchCriteria |
The search criteria to be used to search tags.
|
| ResourceTagsSearchCriteria.Builder |
|
| ResourceType |
|
| ResumeContactRecordingRequest.Builder |
|
| ResumeContactRecordingResponse.Builder |
|
| ResumeContactRequest.Builder |
|
| ResumeContactResponse.Builder |
|
| RoutingCriteria |
Latest routing criteria on the contact.
|
| RoutingCriteria.Builder |
|
| RoutingCriteriaStepStatus |
|
| RoutingProfile |
Contains information about a routing profile.
|
| RoutingProfile.Builder |
|
| RoutingProfileQueueConfig |
Contains information about the queue and channel for which priority and delay can be set.
|
| RoutingProfileQueueConfig.Builder |
|
| RoutingProfileQueueConfigSummary |
Contains summary information about a routing profile queue.
|
| RoutingProfileQueueConfigSummary.Builder |
|
| RoutingProfileQueueReference |
Contains the channel and queue identifier for a routing profile.
|
| RoutingProfileQueueReference.Builder |
|
| RoutingProfileReference |
Information about the routing profile assigned to the user.
|
| RoutingProfileReference.Builder |
|
| RoutingProfileSearchCriteria |
The search criteria to be used to return routing profiles.
|
| RoutingProfileSearchCriteria.Builder |
|
| RoutingProfileSearchFilter |
Filters to be applied to search results.
|
| RoutingProfileSearchFilter.Builder |
|
| RoutingProfileSummary |
Contains summary information about a routing profile.
|
| RoutingProfileSummary.Builder |
|
| Rule |
Information about a rule.
|
| Rule.Builder |
|
| RuleAction |
Information about the action to be performed when a rule is triggered.
|
| RuleAction.Builder |
|
| RulePublishStatus |
|
| RuleSummary |
A list of ActionTypes associated with a rule.
|
| RuleSummary.Builder |
|
| RuleTriggerEventSource |
The name of the event source.
|
| RuleTriggerEventSource.Builder |
|
| S3Config |
Information about the Amazon Simple Storage Service (Amazon S3) storage type.
|
| S3Config.Builder |
|
| SearchableContactAttributes |
A structure that defines search criteria based on user-defined contact attributes that are configured for contact
search.
|
| SearchableContactAttributes.Builder |
|
| SearchableContactAttributesCriteria |
The search criteria based on user-defned contact attribute key and values to search on.
|
| SearchableContactAttributesCriteria.Builder |
|
| SearchableQueueType |
|
| SearchAvailablePhoneNumbersRequest.Builder |
|
| SearchAvailablePhoneNumbersResponse.Builder |
|
| SearchContactFlowModulesRequest.Builder |
|
| SearchContactFlowModulesResponse.Builder |
|
| SearchContactFlowsRequest.Builder |
|
| SearchContactFlowsResponse.Builder |
|
| SearchContactsMatchType |
|
| SearchContactsRequest.Builder |
|
| SearchContactsResponse.Builder |
|
| SearchContactsTimeRange |
A structure of time range that you want to search results.
|
| SearchContactsTimeRange.Builder |
|
| SearchContactsTimeRangeType |
|
| SearchCriteria |
A structure of search criteria to be used to return contacts.
|
| SearchCriteria.Builder |
|
| SearchHoursOfOperationsRequest.Builder |
|
| SearchHoursOfOperationsResponse.Builder |
|
| SearchPredefinedAttributesRequest.Builder |
|
| SearchPredefinedAttributesResponse.Builder |
|
| SearchPromptsRequest.Builder |
|
| SearchPromptsResponse.Builder |
|
| SearchQueuesRequest.Builder |
|
| SearchQueuesResponse.Builder |
|
| SearchQuickConnectsRequest.Builder |
|
| SearchQuickConnectsResponse.Builder |
|
| SearchResourceTagsRequest.Builder |
|
| SearchResourceTagsResponse.Builder |
|
| SearchRoutingProfilesRequest.Builder |
|
| SearchRoutingProfilesResponse.Builder |
|
| SearchSecurityProfilesRequest.Builder |
|
| SearchSecurityProfilesResponse.Builder |
|
| SearchUsersRequest.Builder |
|
| SearchUsersResponse.Builder |
|
| SearchVocabulariesRequest.Builder |
|
| SearchVocabulariesResponse.Builder |
|
| SecurityKey |
Configuration information of the security key.
|
| SecurityKey.Builder |
|
| SecurityProfile |
Contains information about a security profile.
|
| SecurityProfile.Builder |
|
| SecurityProfileSearchCriteria |
The search criteria to be used to return security profiles.
|
| SecurityProfileSearchCriteria.Builder |
|
| SecurityProfileSearchSummary |
Information about the returned security profiles.
|
| SecurityProfileSearchSummary.Builder |
|
| SecurityProfilesSearchFilter |
Filters to be applied to search results.
|
| SecurityProfilesSearchFilter.Builder |
|
| SecurityProfileSummary |
Contains information about a security profile.
|
| SecurityProfileSummary.Builder |
|
| SegmentAttributeValue |
A value for a segment attribute.
|
| SegmentAttributeValue.Builder |
|
| SendChatIntegrationEventRequest.Builder |
|
| SendChatIntegrationEventResponse.Builder |
|
| SendNotificationActionDefinition |
Information about the send notification action.
|
| SendNotificationActionDefinition.Builder |
|
| ServiceQuotaExceededException.Builder |
|
| SignInConfig |
The distribution that determines which Amazon Web Services Regions should be used to sign in agents in to both the
instance and its replica(s).
|
| SignInConfig.Builder |
|
| SignInDistribution |
The distribution of sign in traffic between the instance and its replica(s).
|
| SignInDistribution.Builder |
|
| SingleSelectQuestionRuleCategoryAutomation |
Information about the automation option based on a rule category for a single select question.
|
| SingleSelectQuestionRuleCategoryAutomation.Builder |
|
| SingleSelectQuestionRuleCategoryAutomationCondition |
|
| Sort |
A structure that defines the field name to sort by and a sort order.
|
| Sort.Builder |
|
| SortableFieldName |
|
| SortOrder |
|
| SourceType |
|
| StartAttachedFileUploadRequest.Builder |
|
| StartAttachedFileUploadResponse.Builder |
|
| StartChatContactRequest.Builder |
|
| StartChatContactResponse.Builder |
|
| StartContactEvaluationRequest.Builder |
|
| StartContactEvaluationResponse.Builder |
|
| StartContactRecordingRequest.Builder |
|
| StartContactRecordingResponse.Builder |
|
| StartContactStreamingRequest.Builder |
|
| StartContactStreamingResponse.Builder |
|
| StartOutboundVoiceContactRequest.Builder |
|
| StartOutboundVoiceContactResponse.Builder |
|
| StartTaskContactRequest.Builder |
|
| StartTaskContactResponse.Builder |
|
| StartWebRtcContactRequest.Builder |
|
| StartWebRtcContactResponse.Builder |
|
| Statistic |
|
| Step |
Step signifies the criteria to be used for routing to an agent
|
| Step.Builder |
|
| StopContactRecordingRequest.Builder |
|
| StopContactRecordingResponse.Builder |
|
| StopContactRequest.Builder |
|
| StopContactResponse.Builder |
|
| StopContactStreamingRequest.Builder |
|
| StopContactStreamingResponse.Builder |
|
| StorageType |
|
| StringComparisonType |
|
| StringCondition |
A leaf node condition which can be used to specify a string condition.
|
| StringCondition.Builder |
|
| StringReference |
Information about a reference when the referenceType is STRING.
|
| StringReference.Builder |
|
| SubmitAutoEvaluationActionDefinition |
Information about the submit automated evaluation action.
|
| SubmitAutoEvaluationActionDefinition.Builder |
|
| SubmitContactEvaluationRequest.Builder |
|
| SubmitContactEvaluationResponse.Builder |
|
| SuccessfulRequest |
Request for which contact was successfully created.
|
| SuccessfulRequest.Builder |
|
| SuspendContactRecordingRequest.Builder |
|
| SuspendContactRecordingResponse.Builder |
|
| TagCondition |
A leaf node condition which can be used to specify a tag condition, for example, HAVE BPO = 123.
|
| TagCondition.Builder |
|
| TagContactRequest.Builder |
|
| TagContactResponse.Builder |
|
| TagResourceRequest.Builder |
|
| TagResourceResponse.Builder |
|
| TagSearchCondition |
The search criteria to be used to return tags.
|
| TagSearchCondition.Builder |
|
| TagSet |
A tag set contains tag key and tag value.
|
| TagSet.Builder |
|
| TaskActionDefinition |
Information about the task action.
|
| TaskActionDefinition.Builder |
|
| TaskTemplateConstraints |
Describes constraints that apply to the template fields.
|
| TaskTemplateConstraints.Builder |
|
| TaskTemplateDefaultFieldValue |
Describes a default field and its corresponding value.
|
| TaskTemplateDefaultFieldValue.Builder |
|
| TaskTemplateDefaults |
Describes default values for fields on a template.
|
| TaskTemplateDefaults.Builder |
|
| TaskTemplateField |
Describes a single task template field.
|
| TaskTemplateField.Builder |
|
| TaskTemplateFieldIdentifier |
The identifier of the task template field.
|
| TaskTemplateFieldIdentifier.Builder |
|
| TaskTemplateFieldType |
|
| TaskTemplateMetadata |
Contains summary information about the task template.
|
| TaskTemplateMetadata.Builder |
|
| TaskTemplateStatus |
|
| TelephonyConfig |
The distribution of traffic between the instance and its replicas.
|
| TelephonyConfig.Builder |
|
| Threshold |
Contains information about the threshold for service level metrics.
|
| Threshold.Builder |
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| ThresholdV2 |
Contains information about the threshold for service level metrics.
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| ThresholdV2.Builder |
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| ThrottlingException.Builder |
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| TimerEligibleParticipantRoles |
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| TooManyRequestsException.Builder |
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| TrafficDistributionGroup |
Information about a traffic distribution group.
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| TrafficDistributionGroup.Builder |
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| TrafficDistributionGroupStatus |
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| TrafficDistributionGroupSummary |
Information about traffic distribution groups.
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| TrafficDistributionGroupSummary.Builder |
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| TrafficDistributionGroupUserSummary |
Summary information about a traffic distribution group user.
|
| TrafficDistributionGroupUserSummary.Builder |
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| TrafficType |
|
| Transcript |
A structure that defines search criteria and matching logic to search for contacts by matching text with transcripts
analyzed by Amazon Connect Contact Lens.
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| Transcript.Builder |
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| TranscriptCriteria |
A structure that defines search criteria base on words or phrases, participants in the Contact Lens conversational
analytics transcript.
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| TranscriptCriteria.Builder |
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| TransferContactRequest.Builder |
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| TransferContactResponse.Builder |
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| Unit |
|
| UntagContactRequest.Builder |
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| UntagContactResponse.Builder |
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| UntagResourceRequest.Builder |
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| UntagResourceResponse.Builder |
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| UpdateAgentStatusRequest.Builder |
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| UpdateAgentStatusResponse.Builder |
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| UpdateAuthenticationProfileRequest.Builder |
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| UpdateAuthenticationProfileResponse.Builder |
|
| UpdateCaseActionDefinition |
The UpdateCase action definition.
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| UpdateCaseActionDefinition.Builder |
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| UpdateContactAttributesRequest.Builder |
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| UpdateContactAttributesResponse.Builder |
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| UpdateContactEvaluationRequest.Builder |
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| UpdateContactEvaluationResponse.Builder |
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| UpdateContactFlowContentRequest.Builder |
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| UpdateContactFlowContentResponse.Builder |
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| UpdateContactFlowMetadataRequest.Builder |
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| UpdateContactFlowMetadataResponse.Builder |
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| UpdateContactFlowModuleContentRequest.Builder |
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| UpdateContactFlowModuleContentResponse.Builder |
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| UpdateContactFlowModuleMetadataRequest.Builder |
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| UpdateContactFlowModuleMetadataResponse.Builder |
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| UpdateContactFlowNameRequest.Builder |
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| UpdateContactFlowNameResponse.Builder |
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| UpdateContactRequest.Builder |
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| UpdateContactResponse.Builder |
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| UpdateContactRoutingDataRequest.Builder |
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| UpdateContactRoutingDataResponse.Builder |
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| UpdateContactScheduleRequest.Builder |
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| UpdateContactScheduleResponse.Builder |
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| UpdateEvaluationFormRequest.Builder |
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| UpdateEvaluationFormResponse.Builder |
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| UpdateHoursOfOperationRequest.Builder |
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| UpdateHoursOfOperationResponse.Builder |
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| UpdateInstanceAttributeRequest.Builder |
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| UpdateInstanceAttributeResponse.Builder |
|
| UpdateInstanceStorageConfigRequest.Builder |
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| UpdateInstanceStorageConfigResponse.Builder |
|
| UpdateParticipantRoleConfigChannelInfo |
Configuration information for the chat participant role.
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| UpdateParticipantRoleConfigChannelInfo.Builder |
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| UpdateParticipantRoleConfigChannelInfo.Type |
|
| UpdateParticipantRoleConfigRequest.Builder |
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| UpdateParticipantRoleConfigResponse.Builder |
|
| UpdatePhoneNumberMetadataRequest.Builder |
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| UpdatePhoneNumberMetadataResponse.Builder |
|
| UpdatePhoneNumberRequest.Builder |
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| UpdatePhoneNumberResponse.Builder |
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| UpdatePredefinedAttributeRequest.Builder |
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| UpdatePredefinedAttributeResponse.Builder |
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| UpdatePromptRequest.Builder |
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| UpdatePromptResponse.Builder |
|
| UpdateQueueHoursOfOperationRequest.Builder |
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| UpdateQueueHoursOfOperationResponse.Builder |
|
| UpdateQueueMaxContactsRequest.Builder |
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| UpdateQueueMaxContactsResponse.Builder |
|
| UpdateQueueNameRequest.Builder |
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| UpdateQueueNameResponse.Builder |
|
| UpdateQueueOutboundCallerConfigRequest.Builder |
|
| UpdateQueueOutboundCallerConfigResponse.Builder |
|
| UpdateQueueStatusRequest.Builder |
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| UpdateQueueStatusResponse.Builder |
|
| UpdateQuickConnectConfigRequest.Builder |
|
| UpdateQuickConnectConfigResponse.Builder |
|
| UpdateQuickConnectNameRequest.Builder |
|
| UpdateQuickConnectNameResponse.Builder |
|
| UpdateRoutingProfileAgentAvailabilityTimerRequest.Builder |
|
| UpdateRoutingProfileAgentAvailabilityTimerResponse.Builder |
|
| UpdateRoutingProfileConcurrencyRequest.Builder |
|
| UpdateRoutingProfileConcurrencyResponse.Builder |
|
| UpdateRoutingProfileDefaultOutboundQueueRequest.Builder |
|
| UpdateRoutingProfileDefaultOutboundQueueResponse.Builder |
|
| UpdateRoutingProfileNameRequest.Builder |
|
| UpdateRoutingProfileNameResponse.Builder |
|
| UpdateRoutingProfileQueuesRequest.Builder |
|
| UpdateRoutingProfileQueuesResponse.Builder |
|
| UpdateRuleRequest.Builder |
|
| UpdateRuleResponse.Builder |
|
| UpdateSecurityProfileRequest.Builder |
|
| UpdateSecurityProfileResponse.Builder |
|
| UpdateTaskTemplateRequest.Builder |
|
| UpdateTaskTemplateResponse.Builder |
|
| UpdateTrafficDistributionRequest.Builder |
|
| UpdateTrafficDistributionResponse.Builder |
|
| UpdateUserHierarchyGroupNameRequest.Builder |
|
| UpdateUserHierarchyGroupNameResponse.Builder |
|
| UpdateUserHierarchyRequest.Builder |
|
| UpdateUserHierarchyResponse.Builder |
|
| UpdateUserHierarchyStructureRequest.Builder |
|
| UpdateUserHierarchyStructureResponse.Builder |
|
| UpdateUserIdentityInfoRequest.Builder |
|
| UpdateUserIdentityInfoResponse.Builder |
|
| UpdateUserPhoneConfigRequest.Builder |
|
| UpdateUserPhoneConfigResponse.Builder |
|
| UpdateUserProficienciesRequest.Builder |
|
| UpdateUserProficienciesResponse.Builder |
|
| UpdateUserRoutingProfileRequest.Builder |
|
| UpdateUserRoutingProfileResponse.Builder |
|
| UpdateUserSecurityProfilesRequest.Builder |
|
| UpdateUserSecurityProfilesResponse.Builder |
|
| UpdateViewContentRequest.Builder |
|
| UpdateViewContentResponse.Builder |
|
| UpdateViewMetadataRequest.Builder |
|
| UpdateViewMetadataResponse.Builder |
|
| UploadUrlMetadata |
Fields required when uploading an attached file.
|
| UploadUrlMetadata.Builder |
|
| UrlReference |
The URL reference.
|
| UrlReference.Builder |
|
| UseCase |
Contains the use case.
|
| UseCase.Builder |
|
| UseCaseType |
|
| User |
Contains information about a user account for an Amazon Connect instance.
|
| User.Builder |
|
| UserData |
Data for a user.
|
| UserData.Builder |
|
| UserDataFilters |
A filter for the user data.
|
| UserDataFilters.Builder |
|
| UserIdentityInfo |
Contains information about the identity of a user.
|
| UserIdentityInfo.Builder |
|
| UserIdentityInfoLite |
The user's first name and last name.
|
| UserIdentityInfoLite.Builder |
|
| UserNotFoundException.Builder |
|
| UserPhoneConfig |
Contains information about the phone configuration settings for a user.
|
| UserPhoneConfig.Builder |
|
| UserProficiency |
Information about proficiency of a user.
|
| UserProficiency.Builder |
|
| UserProficiencyDisassociate |
Information about proficiency to be disassociated from the user.
|
| UserProficiencyDisassociate.Builder |
|
| UserQuickConnectConfig |
Contains information about the quick connect configuration settings for a user.
|
| UserQuickConnectConfig.Builder |
|
| UserReference |
Information about the user.
|
| UserReference.Builder |
|
| UserSearchCriteria |
The search criteria to be used to return users.
|
| UserSearchCriteria.Builder |
|
| UserSearchFilter |
Filters to be applied to search results.
|
| UserSearchFilter.Builder |
|
| UserSearchSummary |
Information about the returned users.
|
| UserSearchSummary.Builder |
|
| UserSummary |
Contains summary information about a user.
|
| UserSummary.Builder |
|
| VideoCapability |
|
| View |
A view resource object.
|
| View.Builder |
|
| ViewContent |
View content containing all content necessary to render a view except for runtime input data.
|
| ViewContent.Builder |
|
| ViewInputContent |
View content containing all content necessary to render a view except for runtime input data and the runtime input
schema, which is auto-generated by this operation.
|
| ViewInputContent.Builder |
|
| ViewStatus |
|
| ViewSummary |
A summary of a view's metadata.
|
| ViewSummary.Builder |
|
| ViewType |
|
| ViewVersionSummary |
A summary of a view version's metadata.
|
| ViewVersionSummary.Builder |
|
| Vocabulary |
Contains information about a custom vocabulary.
|
| Vocabulary.Builder |
|
| VocabularyLanguageCode |
|
| VocabularyState |
|
| VocabularySummary |
Contains summary information about the custom vocabulary.
|
| VocabularySummary.Builder |
|
| VoiceRecordingConfiguration |
Contains information about the recording configuration settings.
|
| VoiceRecordingConfiguration.Builder |
|
| VoiceRecordingTrack |
|
| WisdomInfo |
Information about Amazon Connect Wisdom.
|
| WisdomInfo.Builder |
|