Package software.amazon.awssdk.services.connect.model

Interface UpdateContactRoutingDataRequest.Builder

    • Method Detail

      • instanceId

        UpdateContactRoutingDataRequest.Builder instanceId​(String instanceId)

        The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

        Parameters:
        instanceId - The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
        Returns:
        Returns a reference to this object so that method calls can be chained together.

      • contactId

        UpdateContactRoutingDataRequest.Builder contactId​(String contactId)

        The identifier of the contact in this instance of Amazon Connect.

        Parameters:
        contactId - The identifier of the contact in this instance of Amazon Connect.
        Returns:
        Returns a reference to this object so that method calls can be chained together.

      • queueTimeAdjustmentSeconds

        UpdateContactRoutingDataRequest.Builder queueTimeAdjustmentSeconds​(Integer queueTimeAdjustmentSeconds)

        The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.

        Parameters:
        queueTimeAdjustmentSeconds - The number of seconds to add or subtract from the contact's routing age. Contacts are routed to agents on a first-come, first-serve basis. This means that changing their amount of time in queue compared to others also changes their position in queue.
        Returns:
        Returns a reference to this object so that method calls can be chained together.

      • queuePriority

        UpdateContactRoutingDataRequest.Builder queuePriority​(Long queuePriority)

        Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.

        Parameters:
        queuePriority - Priority of the contact in the queue. The default priority for new contacts is 5. You can raise the priority of a contact compared to other contacts in the queue by assigning them a higher priority, such as 1 or 2.
        Returns:
        Returns a reference to this object so that method calls can be chained together.

      • routingCriteria

        UpdateContactRoutingDataRequest.Builder routingCriteria​(RoutingCriteriaInput routingCriteria)

        Updates the routing criteria on the contact. These properties can be used to change how a
 contact is routed within the queue.

        Parameters:
        routingCriteria - Updates the routing criteria on the contact. These properties can be used to change how a
 contact is routed within the queue.
        Returns:
        Returns a reference to this object so that method calls can be chained together.