Package software.amazon.awssdk.services.connectcontactlens

Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities.

See: Description

Interface Summary

Interface	Description
ConnectContactLensAsyncClient	Service client for accessing Amazon Connect Contact Lens asynchronously.
ConnectContactLensAsyncClientBuilder	A builder for creating an instance of ConnectContactLensAsyncClient.
ConnectContactLensBaseClientBuilder<B extends ConnectContactLensBaseClientBuilder<B,C>,C>	This includes configuration specific to Amazon Connect Contact Lens that is supported by both ConnectContactLensClientBuilder and ConnectContactLensAsyncClientBuilder.
ConnectContactLensClient	Service client for accessing Amazon Connect Contact Lens.
ConnectContactLensClientBuilder	A builder for creating an instance of ConnectContactLensClient.

Package software.amazon.awssdk.services.connectcontactlens Description

Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts.

Contact Lens for Amazon Connect provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using Contact Lens in the Amazon Connect Administrator Guide.