Class Transcript

    • Method Detail

      • id

        public final String id()

        The identifier of the transcript.

        Returns:
        The identifier of the transcript.
      • participantId

        public final String participantId()

        The identifier of the participant.

        Returns:
        The identifier of the participant.
      • participantRole

        public final String participantRole()

        The role of participant. For example, is it a customer, agent, or system.

        Returns:
        The role of participant. For example, is it a customer, agent, or system.
      • content

        public final String content()

        The content of the transcript.

        Returns:
        The content of the transcript.
      • beginOffsetMillis

        public final Integer beginOffsetMillis()

        The beginning offset in the contact for this transcript.

        Returns:
        The beginning offset in the contact for this transcript.
      • endOffsetMillis

        public final Integer endOffsetMillis()

        The end offset in the contact for this transcript.

        Returns:
        The end offset in the contact for this transcript.
      • sentiment

        public final SentimentValue sentiment()

        The sentiment of the detected for this piece of transcript.

        If the service returns an enum value that is not available in the current SDK version, sentiment will return SentimentValue.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from sentimentAsString().

        Returns:
        The sentiment of the detected for this piece of transcript.
        See Also:
        SentimentValue
      • sentimentAsString

        public final String sentimentAsString()

        The sentiment of the detected for this piece of transcript.

        If the service returns an enum value that is not available in the current SDK version, sentiment will return SentimentValue.UNKNOWN_TO_SDK_VERSION. The raw value returned by the service is available from sentimentAsString().

        Returns:
        The sentiment of the detected for this piece of transcript.
        See Also:
        SentimentValue
      • hasIssuesDetected

        public final boolean hasIssuesDetected()
        For responses, this returns true if the service returned a value for the IssuesDetected property. This DOES NOT check that the value is non-empty (for which, you should check the isEmpty() method on the property). This is useful because the SDK will never return a null collection or map, but you may need to differentiate between the service returning nothing (or null) and the service returning an empty collection or map. For requests, this returns true if a value for the property was specified in the request builder, and false if a value was not specified.
      • issuesDetected

        public final List<IssueDetected> issuesDetected()

        List of positions where issues were detected on the transcript.

        Attempts to modify the collection returned by this method will result in an UnsupportedOperationException.

        This method will never return null. If you would like to know whether the service returned this field (so that you can differentiate between null and empty), you can use the hasIssuesDetected() method.

        Returns:
        List of positions where issues were detected on the transcript.
      • hashCode

        public final int hashCode()
        Overrides:
        hashCode in class Object
      • equals

        public final boolean equals​(Object obj)
        Overrides:
        equals in class Object
      • toString

        public final String toString()
        Returns a string representation of this object. This is useful for testing and debugging. Sensitive data will be redacted from this string using a placeholder value.
        Overrides:
        toString in class Object
      • getValueForField

        public final <T> Optional<T> getValueForField​(String fieldName,
                                                      Class<T> clazz)